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Reviews of Best Western Plus Waterloo

2.5 out of 5
Best Western Plus Waterloo
547 King St N, Waterloo, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1000 reviews" "
Rating 8 - Good. 370 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
Stayed 2 nights in Feb 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
Stayed 1 night in Jan 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
Stayed 2 nights in Jan 2023

4/10 Poor

dani

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay - Room a bit Too Hot
Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed
Stayed 1 night in Dec 2022

4/10 Poor

Eraiba

Liked: Cleanliness, staff & service

2/10 Terrible

Shazad

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.

4/10 Poor

Dmitry

Stayed 1 night in Dec 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean.

2/10 Terrible

Tim

Travelled with family
Disliked: Amenities, property conditions & facilities
No rooms available booking not sent to them even though I had confirmation number
Stayed 1 night in Dec 2022
Response from Steven J on Dec 7, 2022
Dear TimI apologize for the inconvenience caused, I will certainly look into this RegardsSteven JonesGeneral Manager

2/10 Terrible

Rachel

Travelled with family
Disliked: Staff & service
The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.
Stayed 1 night in Nov 2022
Response from Steven J on Nov 30, 2022
Dear RachelThank you for your feedback, we apologize for any convenience caused, I will look into what occurred with your reservation.Many thanksStevenGeneral Manager

8/10 Good

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.
Stayed 2 nights in Nov 2022

2/10 Terrible

Stavroula

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.
Stayed 2 nights in Nov 2022

2/10 Terrible

Scott

Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Novica

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great place. Friendly staff.

2/10 Terrible

Jeff

Liked: Cleanliness
Disliked: Property conditions & facilities
1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate. 2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room 3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh! 4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches. 5. There were kids running up and down the hall and a lot of garbage piled up in the hall. 6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA. 7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet! 8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.
Stayed 1 night in Oct 2022

2/10 Terrible

Zijun

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location on the north side of Waterloo made it easy to visit all those quaint villages like St Jacobs nearby. Easy to access Kitchener. BWP was good value for money (as usual).
Stayed 1 night in Oct 2022

8/10 Good

Dragan

Stayed 1 night in Oct 2022

8/10 Good

Adriana

Stayed 1 night in Oct 2022

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious Easy check in and check out Long wait for elevator as only one for cleaning staff and visitors
Stayed 1 night in Oct 2022

8/10 Good

jack

Liked: Cleanliness, staff & service
Property was well kept , rooms wher clean
Stayed 2 nights in Sep 2022

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Reception coffee was not available, station empty and dirty. Breakfast was almost 2 hours late and eggs were frozen
Stayed 1 night in Oct 2022

2/10 Terrible

Madelaine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
When we went to check into our room at 11:30pm we were told that they were overbooked for the night and we didn’t have a room. Apparently someone was “supposed to call us” but never did. Huge disappointment as we had to book somewhere further last minute and pay over $120.00 more.
Stayed 1 night in Oct 2022

2/10 Terrible

Nancy

Liked: Cleanliness
Disliked: Staff & service
Not very considerate or accommodating
We got there at 3:15, I am a Hotels.com gold member so thought I'd get early check in. The gentleman at the counter said they didn't have any rooms ready and asked us to come back a little later, check in is at 4:00 so that wouldn't really make it an early check in. We asked about the pool and the hot tub, apparently the hot tub is being repaired which was very disappointing and the pool was very cool. This was one of the deciding factors for choosing this hotel so again very disappointing. If we had know this earlier, we would have chosen another hotel. This stuff should be disclosed earlier. We got back and they gave us a room so we went to check it out. I'm sure they gave us a disability room, and we didn't really require one. We noticed that there was no tub in the bathroom so before we brought our stuff down I went to the front desk to ask if they could switch our room to one with a tub. I explained to them that my husband is a vet and his way of dealing with stress is to "have a soak in a tub". They told us that they were sold out and were waiting for people to check in. I asked if we could switch it for my husband as it is a "health" issue with him and they were not willing to do it. I was very angry that they wouldn't consider a vet's needs but that's the type of establishment it seems to be. On leaving we also noticed that the "Best Western" flag was flying higher than the Canadian flag and mentioned that. Let's see if they rectify that. Same on them!!!
Stayed 1 night in Sep 2022
Response from S on Sep 28, 2022
Dear NancyThank you for taking the time to share your feed back of your stay. I apologize we could not grant your request for an earlier check in, we would have been more than happy to honor this request. Had we had the availability to move your room we would have done with pleasure. I will have maintenance, look at the temperature for the pool, thank you for letting me know of this issueI can assure you the Canadian Flag is flying at the same height as the Best Western FlagWarmest Regards,Steven

6/10 Okay

Natalie

Stayed 1 night in Sep 2022

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 3 nights in Sep 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service
Clean rooms and friendly staff.
Stayed 2 nights in Sep 2022
Response from Guest Services on Sep 22, 2022
Thank you for your excellent review of your recent stay with us! We look forward to welcoming you back again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Marvin

Stayed 1 night in Sep 2022

10/10 Excellent

Lanika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only suggestion would be, they need more grab bars in the shower.
Stayed 1 night in Sep 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

QIXUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 Okay

YUAN

Stayed 3 nights in Sep 2022

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and convenient for the University area.
Stayed 3 nights in Sep 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the mall
Stayed 3 nights in Sep 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

Jeremy, Kitchener

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the room was nice and comfortable. I enjoyed my stay.
Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 Okay

Shan

Travelled with family
Disliked: Cleanliness
Dirty shower area
Stayed 5 nights in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 Okay

Eileen

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great breakfast
Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

6/10 Okay

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 ladies at front desk amazing with our requests!!!!!
Stayed 2 nights in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

2/10 Terrible

Kristin

Stayed 2 nights in Aug 2022

2/10 Terrible

Garfield

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked my room 2 months in advance $189, tired to get a 2 pm check in but had to wait until morning of my arrival . The room was not clean, mold on curtains, floor was dirty, shower was dirty and bedding had stains. The front desk said they wld upgrade my room, I got to new room the door was broke, and morning of departure I found out the coffee pot would not work
Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

8/10 Good

Qiutong

Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

8/10 Good

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Had everything we needed
Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

Roger

Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Excellent

Nancy

Travelled with family
Clean rooms, and friendly staff
Stayed 2 nights in Aug 2022
Response from Guest Services on Sep 20, 2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!