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Reviews of Best Western St. Louis-Kirkwood Route 66

2.5 out of 5
Best Western St. Louis-Kirkwood Route 66
1200 S Kirkwood Road, Kirkwood, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1008 reviews" "
Rating 8 - Good. 241 out of 1008 reviews" "
Rating 6 - Okay. 79 out of 1008 reviews" "
Rating 4 - Poor. 36 out of 1008 reviews" "
Rating 2 - Terrible. 23 out of 1008 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara L.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we encountered were super friendly and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

4/10 Poor

Rafael Sanchez

Disliked: Amenities, property conditions & facilities
Morning breakfast staff extremely rude. Terrible customer service.
Stayed 2 nights in Apr 2024

4/10 Poor

Alejandra, Carpentersville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nicole on Apr 19, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

BARBARA, Mentor

Convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hot shower water on 5th floor.
Stayed 1 night in Apr 2024

10/10 Excellent

JoAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to extend my stay from 7 nights to 18, and the staff was very helpful & accommodating. The only irritating thing for me was the television! Finding channels & navigating to them was far from intuitive. I was told to refer to a laminated channel guide that was not in my room, staff member looked & concurred. Luckily I had my laptop & HDMI cable. My Roku stick would have been even more useful!
Stayed 3 nights in Mar 2024
Response from Jarrel Royal- General Manager on Apr 15, 2024
Thank you so much for your feedback and I'm so sorry about the frustration with your television. I hope you stay with us next time you are in the area!

10/10 Excellent

JoAnne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff attentive & very helpful
Stayed 7 nights in Mar 2024
Response from Jarrel Royal- General Manager on Apr 15, 2024
Thank you so much for your feedback and I'm so glad you had a great stay. I hope you stay with us next time you are in town!

10/10 Excellent

Shaniece

Liked: Cleanliness, staff & service, property conditions & facilities
RECOMMEND
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Columbia

Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 15, 2024
Thank you so much for your feedback and I hope you stay with us again next time you are in the area!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower had very loan pressure.
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 15, 2024
Thank you so much for your feedback and I'm so sorry about the water issues you had during your stay. I hope you give us another chance next time you are in the area.

6/10 Okay

Karen

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
I didn't like that the bathroom wasn't properly cleaned before our stay. There was long hair in each of the corners and several strands in the bathtub. Unpleasant shower experience, lukewarm water that suddenly went very cold. Debated on whether to rinse in the cold water or wait...another ten minutes before the water got hot. Heard from other guest in the morning that they had a very similar experience. The breakfast buffet was good, staff in attendance were great, very friendly.
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I'm so sorry about the issues with your bathroom. I hope you give us another chance next time you are in the area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and the perfect rating! I hope you stay with us again next time you are in town.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I'm so glad you had a perfect stay. I hope you choose us next time you are in town!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for us, especially not knowing much about St Louis, and just stopping there to get some rest. Lots of choices for restaurants around. Close to aquarium, ball park, and Arch. Would def stay here again.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I'm so glad you had a nice stay. We hope to see you next time you are in town!

4/10 Poor

Laura

Travelled with family
Disliked: Amenities, property conditions & facilities
We stayed 2 nights. Walls are thin, you can hear your neighbors, hallway traffic and street noise. Reserved a room for 4 adults, they provided towels for 2 people. Called and asked them to deliver more and was informed we could come downstairs to the front desk and get them ourselves; which this appeared to be a common problem as there was a line for towels. The water pressure in the shower is almost nonexistent; the water trickled out and then completely shut off during my shower only to come back on after a minute freezing cold and never did get hot again. Water stains on the ceiling, mattresses are old, dirty baseboards. Guess we got what we paid for; seeing as it was the only reasonably priced hotel in the area. We didn’t know when we booked that it was the Cardinals opening weekend. We’ve stayed at other hotels in the area and been much happier and in the future will stay there again.
Stayed 2 nights in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I'm so sorry for the issues that occured during your stay.

4/10 Poor

Deanna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Positives: friendly check-in, convenient location, breakfast hot, attentive breakfast attendants, bed was comfy Negatives/non-negotiables: our non-smoking room smelled like someone had been smoking in there frequently. No hot water the first morning. Little to no hot water the second morning. No water pressure in shower. The water poured out of the bottom of the shower head. This is our second stay at this hotel in the last year. Our first stay was great, no issues, which is why we booked again. This time, was a different story. We stayed on the 4th floor so maybe the water can’t get all the way up there. I have stayed in hotels in 3rd world countries with better water pressure and hot water. When we asked for a new room we were told there were not any other rooms. In addition, they don’t service your room unless you make a request the night before. We were not told this bit of information at check-in which caused an inconvenience. We will not stay at this hotel again. Too many other options in the area.
Stayed 2 nights in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I'm so sorry for the issues that occured during your stay. Please reach out to so we can make it right for you!

10/10 Excellent

Lynn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Will stay here again! Dog friendly rooms!
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I'm so pleased you had a great stay. We hope to see you next time you are in the area!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was good
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I'm so glad you had a great stay! Hope you choose us again next time you are in town.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities
The property was average. The parking was challenging as the back doors were not working properly. Anyone who parked out back had to go through the front door and walk all the way around.
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you so much for your feedback and I hope you give us another chance next time you are in town.

8/10 Good

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable
Stayed 1 night in Apr 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thank you for your feedback and I hope you stay with us again next time you are in town!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was problem with the room key, but staff was super helpful in resolving
Stayed 2 nights in Mar 2024
Response from Jarrel Royal- General Manager on Apr 12, 2024
Thnak you so much for your feedback and I hope you choose use again next time you come back in town.

8/10 Good

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was that the hot water ran out in 5 minutes on the 6th floor. I wound have rated it a 5 star.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Apr 2, 2024
Thank you so much for your feedback and I'm so sorry about your water issue. I hope you give us another chance next time you are in town!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Food was good and had a lot of variety. Hotel was clean.
Response from Jarrel Royal- General Manager on Apr 2, 2024
Thank you so much for your feedback and I'm so glad you had a great stay. I hope you stay with us again!

6/10 Okay

Jacki

Liked: Staff & service, property conditions & facilities
I smelled pot the whole time I was there. It was frustrating and the smell gave me a headache. I told the front desk at check. I was asked if I called about it and I didn’t because I couldn’t tell which room it was coming from. I would recommend that they inform guests about smoking it in the rooms. The smell spreads and it stinks. I will address if it happens again. I paid for a room and it was unpleasant.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Apr 2, 2024
Thank you for your feedback and I'm so sorry about the issues during your stay. We are a 100% non smoking hotel and I'm so sorry the situation wasn't taken care of right away. I hope you give us another chance next time you are in the area.

4/10 Poor

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jarrel Royal- General Manager on Apr 2, 2024
Thank you so much for your feedback and I'm so sorry you didn't have a great stay. Please reach out to the General Manager to discuss.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at a good distance from St Louis attractions and along strip with food options and shopping for basic needs. Staff was amazing, polite and attentive.
Stayed 2 nights in Mar 2024
Response from Jarrel Royal- General Manager on Apr 2, 2024
Thank you so much for your feedback and I'm so glad you had a great stay. I hope we are your first choice next time you are in town.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a little confusing because of all the businesses right there together. But it was a nice hotel a over night stay.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 29, 2024
Thank you so much for your feedback and I hope you stay with us again next time you are in town.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable!
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 29, 2024
Thank you so much for your feedback and I'm so pleased that you had a great stay. I hope we are your first choice next time you are in the area!

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jarrel Royal- General Manager on Mar 29, 2024
Thank you so much for your feedback and I'm so glad you had a great stay. I hope you stay with us again next time you are in town.

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and nice rooms
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 26, 2024
Thank you so much for your feedback and I'm so pleased your stay was nice! I hope we are your first choice next time you are in the area.

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for a night. Staff was friendly and the room was clean and nice to stay in.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 23, 2024
Thank you so much for your feedback and I'm so glad you had a great stay. We hope to see you next time you are in the area!

8/10 Good

Denisee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 19, 2024
Thank you for your feedback and I hope you stay with us again next time you are in town!

4/10 Poor

harold, Sikeston

Travelled with family
Disliked: Amenities
Entire floor (including our room) smelled like pot and the shower kept losing pressure and hot water.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 19, 2024
Thank you so much for your feedback and I'm so sorry about that issues that occured during your stay. We are a 100% non smoking hotel so please report to the front desk right away if there is a smoke smell. I hope you give us a chance next time you are in town.

6/10 Okay

steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 19, 2024
Thank you for your feedback and I hope you stay with us again next time you are in town so we can give you the perfect stay!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who greeted us was super friendly and personable. He made us feel welcomed.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 19, 2024
Thank you so much for your feedback and I'm so glad you had a great stay. I hope you stay with us next time you are in town.

6/10 Okay

Brack

Travelled with partner
Liked: Staff & service, property conditions & facilities
Our stay at Best Western St. Louis-Kirkwood Route 66 was good. It's an average hotel in an average location. The room seemed clean enough, but the bathroom felt super dated and lacked attention to detail, as there was hair left from a previous stay, etc. Overall, it was fine. I would recommend it if you're looking for somewhere safe, quiet, and average to stay in St. Louis.
Stayed 3 nights in Mar 2024
Response from Jarrel Royal- General Manager on Mar 15, 2024
Thank you so much for your feedback and I'm so sorry about the bathroom issues. I hope you give us another chance next time you are in the area.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, good price—very pleased!
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 13, 2024
Thank you so much for your feedback and I'm so pleased you had a great stay. I hope we are your first choice next time you are in town.

8/10 Good

Glofer

Travelled with family and small children
Liked: Cleanliness
I like that they have balcony. Walking distance to shopping are,grocery store.No microwave in the room. Balcony and sliding door is dirty. The cabinet for the fridge does close its open halfway. I noticed odd smell in the hallway, smells liked burned leaves.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 13, 2024
Thank you so much for your feedback. I'm so sorry for the issues you experienced and I assure you these items will be addressed. I hope you give us another chance next time you are in the area!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water in shower
Stayed 3 nights in Mar 2024
Response from Jarrel Royal- General Manager on Mar 12, 2024
Thank you so much for your feedback and I'm so sorry about the water issues you experienced. That issue is being taken care of and I hope you give us another chance next time you are in town.

10/10 Excellent

Shayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a comfortable stay and enjoyed our breakfast before we departed.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 12, 2024
Thank you so much for your feedback and I'm so glad you had a great stay! I hope we are your first choice when you are in the area.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access & convenient.
Stayed 1 night in Feb 2024
Response from Jarrel Royal- General Manager on Mar 12, 2024
Thank you so much for your feedback and I'm so glad you had a great stay. Please stay with us again next time you are in town!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I traveled to St. Louis to attend Arch Madness at the Enterprise Center! Our time at the Best Western was amazing and we immediately felt at home when we were greeted by Gladys! She made sure we knew of all local eateries and other places for our convenience! If we ever return to St. Louis this will be our first choice for lodging! Thank you Best Western Kirkwood!
Stayed 4 nights in Mar 2024
Response from Jarrel Royal- General Manager on Mar 12, 2024
Thank you so much for your feedback. Gladys has been here over 20 years and is well loved. Glad she's spreading that love around! I hope you stay with us again next time you are in the area!

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall, this was not a good hotel. One highlight was the gentleman who checked us in. He was accommodating and friendly. However, that was the only good experience. We did not have running water for an evening and a morning. They did issue a partial refund, but not one representative of the inconvenience my older mom and I experienced. Not being able to shower for a wedding tasting does not make one feel very good.
Stayed 3 nights in Mar 2024
Response from Jarrel Royal- General Manager on Mar 6, 2024
Thank you so much for your feedback and I'm so sorry about the issues that occured during your stay. I was glad we were able to get you a partial refund and I hope you give us another chance the next time you are in town.

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, property conditions & facilities
Proximity to shopping and restaurants is great.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 4, 2024
Thank you for your feedback and I'm so glad you had a good stay. I hope you stay with us next time you are in town.

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was mostly a good stay, but I had a couple of issues, mostly with noise. Small issue with the bath tub having residue in it that was a bit dirty, and the water fluctuated between hot and cold as I showered. The main issue was I was woken up at 2am by the person next door who was having a loud argument with their partner about catching multiple STD’s from someone else. I couldn’t fall back asleep until their fight was over around 5am. Then they started fighting again around 9am and kept slamming the door on each other and yelling nonstop.
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 4, 2024
Thank you so much for your feedback and I'm so sorry about the disturbances you had during your stay. I hope you give us another chance next time you are in town.

8/10 Good

Shelby

Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 4, 2024
Thank you for your feedback and I'm so glad you had a good stay. Next time we will try to give you a perfect stay.

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jarrel Royal- General Manager on Mar 4, 2024
Thank you so much for your feedback and I'm so pleased that you had a great stay. I hope you stay with us next time you are in town.