Free daily continental breakfast

Reviews of Quality Inn

2.5 out of 5
Quality Inn
116 Luyben Hills Road, Kingston Springs, TN

Reviews

7.0

Good

Rating 10 - Excellent. 80 out of 368 reviews" "
Rating 8 - Good. 132 out of 368 reviews" "
Rating 6 - Okay. 74 out of 368 reviews" "
Rating 4 - Poor. 41 out of 368 reviews" "
Rating 2 - Terrible. 41 out of 368 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
grand
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and quiet. Great place for a weekend getaway!
Stayed 3 nights in Feb 2024

6/10 Okay

Adam

The hotel is right in the middle of everything you will need.
Stayed 2 nights in Feb 2024

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating
Stayed 1 night in Dec 2023

4/10 Poor

BETH

Disliked: Cleanliness, property conditions & facilities
Please don’t waste your time or money
Didn’t show up as a ‘motel’. Fairly clean, but the ceiling was peeling in chunks. Broken curtain. Cleaners came in our room at 9:00 AM!?!?!? Terrible breakfast choices, no fruits at all. Comfortable bed. Very, very, very dated. Barely a fair place to sleep. No ice aside from lobby, which isn’t convenient. Would never go back.
Stayed 1 night in Dec 2023

8/10 Good

Cindy

Travelled with partner
Not sure of marijuana laws here but a definite smell as we walked in our room, so we had better not get charged for this. I will be reporting at check out. There was a burn hole in the comforter and no Kleenex in the room. We had stayed here one other time but seems things are not improving. Breakfast was simple but adequate. No orange juice again this year. But quiet and was exhausted so we slept
Stayed 1 night in Nov 2023

4/10 Poor

Justyn

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room needed updating. Repairs were needed. Clean the walls and ceiling and in the places you don't normally clean. The sheets had stains and burn holes. The wash cloth was stained. The chair and ottoman was nasty.
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Worked out with our travel plans
Stayed 1 night in Nov 2023

6/10 Okay

Andrew

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like smoke in the room and my wife had to sleep with a mask on because after 3 hours on the line with Expedia, who doesn't have anyone with English as a first language in customer service, we couldn't get checked out and into a new room in the same hotel or a new one. We left 2 days early and couldn't get a refund so Expedia and the Quality Inn gets this review. We didn't understand a thing the manager told us when we checked out when discussing this issue. Expedia did give us one key cash for a new hotel but it was after hours of poor communication, we earned it twice.
Stayed 3 nights in Oct 2023

6/10 Okay

Guy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Don't believe the rating.....
Checked this online and it has a 7.2 rating. There was stuff smeared on the bathroom walls, an argument about pets when already added to reservation prior. Asked that we call before if you have pets. Charged $20 per dog when signs in rooms state $10. Was only allowed to have dogs in first floor room but not on second floor room booked as well yet the pet sign is in the second floor room. Not sure who is giving such great rating but judging the demographic I kind of have a guess. Everyone seemed to not be looking so decent looking around there.
Stayed 1 night in Oct 2023

2/10 Terrible

David

Stayed 1 night in Oct 2023

10/10 Excellent

Venkata

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jan

Travelled with partner
Disliked: Cleanliness, amenities
The property is definitely showing its age. The stair railing (near the back of check-in) was loose and the carpet in the room had not been vacuumed.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Stay at hotel
The room was ok. The sink wouldn’t drain properly. The room had a musty wet smell to it. The vending and ice machines were broke. The pool was closed and had 4 ft cattails growing on the cover. Along with other trash.
Stayed 2 nights in Sep 2023

2/10 Terrible

Brooke

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was literally disgusting I would rather cancel without a refund than to stay here
Stayed 1 night in Sep 2023

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Laura

Liked: Room comfort
Disliked: Property conditions & facilities
Bed and pillows were comfortable. Rooms are rather beat up - broken and worn furnishings. Staff was super friendly.
Stayed 1 night in Sep 2023

6/10 Okay

Bryan

Travelled with family and small children
Liked: Staff & service, amenities
The people were very nice and the living area in the hotel room was nice. The parking lot and stairwell were pretty gross. The bathroom had cobwebs in the corners and damaged dry wall in spots. Continental breakfast had limited basic options and missed things like fresh fruits and yogurt.
Stayed 1 night in Sep 2023

8/10 Good

Jada

Travelled with partner
Liked: Staff & service, property conditions & facilities
We like it
Stayed 1 night in Sep 2023

8/10 Good

Joseph

Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Anthony, Coweta

Liked: Cleanliness, staff & service, property conditions & facilities
A bit of a challenge getting different stories between two staff, but got it worked out.
Stayed 1 night in Aug 2023

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight
Nice hotel fir an overnight stay. Breakfast was a little disappointing. Motel seemed to be going through a face-lift but some areas looked a little worn. Nothing drastic. I did feel safe and room and bed was comfortable.
Stayed 1 night in Aug 2023

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Jim

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
The pool had weeds growing out of it n frogs breeding in the water..super hot & not usable and the curtain liners were disgusting brown at the bottoms & we had to put up a $100 deposit in case we broke something & we are senior citizens! We had to pay for our little dog to stay when it said online pet friendly. Wont be using them again or recommending them to family & friends.
Stayed 1 night in Jul 2023

2/10 Terrible

Sandra

They took a $100 hold on my account without telling me. I had pre-paid for my stay. When I asked about it the following morning the same gentleman who took my credit card and DL the night prior said it was no big deal that it was for incidentals (I have never had to pay more than $20 for incidentals). He said if everything checks out in the room it would be released but all they have to do is click a button and they get it. My stay was Saturday night and as of this morning, Monday 7/31/23, it is still showing pending. I think they are running a scam.
Stayed 1 night in Jul 2023

6/10 Okay

Cherry

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
People are smoking outside and loud noise of the vehicles.
Stayed 1 night in Jul 2023

6/10 Okay

sam

Liked: Staff & service
This hotel should be 50$ not 100
Stayed 1 night in Jul 2023

10/10 Excellent

LAURA-ANN

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little larger than I was expecting at this price point. The bath tub had grab rails. The free breakfast was pretty good. If I ever pass this way again, I'd stay in this hotel again.
Stayed 1 night in Jul 2023

8/10 Good

Samantha

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right off the highway and close to a few gas stations. The check-in process was easy. I wish there was a parking spot closer to my room. There were no issues with cleanliness. I could hear people talking really loudly outside of my room in the morning because it was on the corner and a bunch of motorcyclists were getting ready to hit the road. I had to wake up anyways, but it was a little annoying for about 10 minutes. They were very friendly and asked about my dog so I got over it really quickly.
Stayed 1 night in Jul 2023

10/10 Excellent

Anna

Stayed 1 night in Jul 2023

10/10 Excellent

Lydia

Stayed 1 night in Jul 2023

8/10 Good

Elmer

Travelled with family
Liked: Staff & service
Lots of stuff on the sidewalk forcing 1 to walk in the driveway
Stayed 2 nights in Jul 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Clean and nice service, unfortunately the room had some busted furniture.
Stayed 1 night in Jul 2023

4/10 Poor

Deborah

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
You Get Used to the Smell...
This is a Motel - not a Hotel! Shabby, in need of upgrading and remodeling. Loud HVAC unit.
Stayed 1 night in Jul 2023

10/10 Excellent

mitesh

Travelled with family
Stayed 1 night in Jul 2023

10/10 Excellent

Chandra Shekhar

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, convenient
Stayed 1 night in Jun 2023

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service
Clean. Convenient. Furniture broken down.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
there was a pube in the shower but otherwise it was ok
Stayed 1 night in Jun 2023

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t waste your time or money.
We booked this hotel because it had a pool, upon arrival we discovered that the pool was broken last year and not fixed and won’t be open this year at all. Our room…..well. It was in rough shape. The walls were scratched and all the furniture in the room was dusty. Spiderwebs behind the doors and dead bugs on the lamps. The blankets had cigarette burns on them and the sheets and mattress protector were stained with who knows what. The first thing we did was check for bed bugs and none were found so that’s a plus. The only thing decent about the room was the bathroom and it needed a major cleaning. Our first morning there there was a roach crawling across the bathroom floor and up the wall. Lesson learned to avoid the Quality Inn and Choice Hotels no matter what.
Stayed 3 nights in Jun 2023

8/10 Good

Vonda

Stayed 2 nights in May 2023

6/10 Okay

Venkata

Stayed 1 night in Jun 2023

6/10 Okay

William

Liked: Staff & service
1st room assigned toilet did not work. Was quickly given a new room.new roomhad crackers in the floor and had a cigrette burn hole pn the comforter
Stayed 1 night in Jun 2023

6/10 Okay

Quint

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Brock

Travelled with family
Not quite what I expected
Stayed 1 night in Jun 2023

10/10 Excellent

Irene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The hotel is updated and nice. Great customer service and nice breakfast included, convenient location.
Stayed 1 night in Jun 2023

2/10 Terrible

CYNTHIA

Stayed 2 nights in May 2023