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Reviews of Knutsford Court Hotel

3 out of 5
Knutsford Court Hotel
16 Chelsea Avenue, Kingston

Reviews

7.6

Good

Rating 10 - Excellent. 276 out of 1000 reviews" "
Rating 8 - Good. 390 out of 1000 reviews" "
Rating 6 - Okay. 217 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My trip to Jamaica and staying at the courtleigh hotel it was a good experience,staying at the hotel and meeting good staffs and friends. The hotel is clean and also the surroundings
Stayed 11 nights in May 2023
Response from Sales Administrator on Jun 5, 2023
Hello Carey. Thank you for your review. We do appreciate your feedback.

10/10 Excellent

BREANNA

6/10 Okay

Janette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The furniture was old and the refrigerator racks were peeling and rusty.

10/10 Excellent

JEROME

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host thanks to Jhenelle and Tatyana for all your help in making our stay so enjoyable at Courtleigh suites.
Stayed 7 nights in Sep 2022
Response from Sales Administrator on Oct 14, 2022
Hello Jerome. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Lloyd

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great location, rooms could be better. Overall, great experience
Stayed 4 nights in Oct 2022
Response from Sales Administrator on Oct 14, 2022
Hello Lloyd. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Neil

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is just wonderfull.
Stayed 3 nights in Oct 2022
Response from Sales Administrator on Oct 11, 2022
Hello Neil. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Desmond

Stayed 1 night in Sep 2022

10/10 Excellent

Dennis, North York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind, thoughtful. Great housekeeping.
Stayed 7 nights in Aug 2022
Response from Sales Administrator on Sep 12, 2022
Hello Dennis. Thank you for your review of our property. We do appreciate your feedback. Your kind word will be passed onto the staff.

10/10 Excellent

Sasha Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Roger

Liked: Staff & service, amenities, property conditions & facilities
Ambiance. Room. Staff
Stayed 1 night in Aug 2022
Response from Sales Administrator on Aug 24, 2022
Hello Roger. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Janette

Stayed 3 nights in Aug 2022

8/10 Good

Janette

Stayed 6 nights in Jul 2022

6/10 Okay

Mrs F

Stayed 3 nights in Jul 2022

8/10 Good

Kaydion

Stayed 3 nights in Jun 2022

10/10 Excellent

Owen

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2022
Response from Sales Administrator on Jun 23, 2022
Hello Owen. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Paulette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was good
Stayed 5 nights in May 2022
Response from Sales Administrator on Jun 23, 2022
Hello Paulette. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at their sister property. While the breakfast buffet was just ok and the other food we ordered for dinner was not exactly the best, the property is well kept. The first room we received was an insult it was super tiny and we couldn’t move, you could hear the conversations of the next person in the other room, we were upgraded to another room the same night of check in as it was unbearable. The upgraded room was perfect. The staff was nice and courteous, the grounds are well kept and will definitely stay here again and again and again!
Stayed 4 nights in Apr 2022
Response from Sales Administrator on Apr 25, 2022
Hello Janelle. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Janette

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and location was perfect. I stayed at the Pegasus and the night before my departure I was unable to unlock my safe. The engineer came and it took a bit of time to open the safe. After several attempts with different keys. They were able to open it by using a drill at 1:15 am. This prevented me from getting enough sleep as I had to be up at 4am. Needless to say all I got from the hotel was an apology from the front desk clerk. The hotel could really improve on their service recovery methods. Marie the housekeeper was great and Duane was excellent also. Most of the staff are friendly and very professional. I was impressed with the measures taken to ensure best practices for infection control.
Stayed 10 nights in Apr 2022
Response from Sales Administrator on May 2, 2022
Hello Janette. Thank you for your review of our property. We do appreciate your feedback. We are sorry to hear about the mishap with your safe and will surely take your suggestion into consideration. Your kind words will be passed on to the staff members mentioned.

2/10 Terrible

Khorane P

Disliked: Amenities, property conditions & facilities
Breakfast was disappointing and laced priority, AC failed to cool room ,water was on temperature which was (extremely hot) overall wasn't impressive
Stayed 4 nights in Apr 2022
Response from Sales Administrator on Apr 19, 2022
Hello Khorane. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Clarice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff was very friendly and helpful
Stayed 2 nights in Apr 2022
Response from Sales Administrator on Apr 25, 2022
Hello Clarice. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Dameion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby has a lots of seating area the only downside is I was over look at the breakfast area server apparently skip me 2 days in a row to serve a white person probably because I was Jamaican
Stayed 7 nights in Apr 2022
Response from Sales Administrator on Apr 14, 2022
Hello Dameion. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Deano

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Convenience to meeting
Stayed 1 night in Apr 2022
Response from Sales Administrator on Apr 13, 2022
Hello Deano. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Marlon

Liked: Staff & service, amenities, property conditions & facilities
very good
Stayed 10 nights in Mar 2022
Response from Sales Administrator on Apr 12, 2022
Hello Marlon. Thank you for your review of our property. We do appreciate your feedback.

6/10 Okay

Althea

Stayed 3 nights in Mar 2022

8/10 Good

Jolleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2022
Response from Sales Administrator on Apr 12, 2022
Hello Jolleen. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Sanya

Stayed 1 night in Mar 2022
Response from Sales Administrator on Apr 7, 2022
Hello Sanya. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Jahlet

Stayed 1 night in Mar 2022

6/10 Okay

Angella

Liked: Cleanliness, staff & service
Courteous staff and eco friendly
When I get to the site of the property I was directed to another property and in doing so I felt disappointed in not being where I wanted to be. The next thing was when I got to the other property I was charged a different rate from what I originally set upon.
Stayed 2 nights in Feb 2022
Response from Sales Administrator on Feb 15, 2022
Hello Angella. Thank you for your review of our property. We do appreciate your feedback. We are sorry you were not aware of your complimentary upgrade as all our guests receive a message upon booking. Kindly send us details of the incorrect rate that you were charged and include your booking number at The Jamaica Pegasus so that this can be addressed as there should not have been any additional charge to you.

8/10 Good

Tess

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A nice stop-off in the city
We only stayed here one night and didn't experience the breakfast on offer but the staff were friendly, the room clean and spacious enough with a balcony, and easily located in New Kingston. As the name suggests, it's convenient if you're arriving to the city on the Knutsford bus too. We had a great view over the pool and surrounding city from our balcony!
Stayed 1 night in Jan 2022
Response from Sales Administrator on Jan 27, 2022
Hello Tess. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Garfield Lincoln

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Pegasus hotel was more than what I was expecting. The hotel was very nice and clean. And the staff was great
Stayed 6 nights in Jan 2022
Response from Sales Administrator on Jan 17, 2022
Hello Garfield. Thank you for your review of our property. We do appreciate your feedback.

2/10 Terrible

saddecky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited 2 hours just to check in and customer service was poor. My booking was moved from Knutsford to Pegasus. I highly wouldn’t recommend.
Stayed 1 night in Dec 2021
Response from Sales Administrator on Jan 4, 2022
Hello Saddecky. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to chill for couple nights
Stayed 1 night in Dec 2021
Response from Sales Administrator on Dec 23, 2021
Hello Darren. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

jennell

Stayed 1 night in Dec 2021

2/10 Terrible

Kevon

Business traveller
Liked: Cleanliness
Disliked: Staff & service
it was clean and the rooms were excelent...staff were not corporative
Stayed 1 night in Dec 2021
Response from Sales Administrator on Dec 14, 2021
Hello Kevon. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

mirranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I REALLY ENJOY MY STAY HER THE STAFF WAS VERY FRIENDLY.
Stayed 1 night in Nov 2021
Response from Sales Administrator on Dec 6, 2021
Hello Miranda. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Ludwig

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the easy access to the bar and restaurants. Well kept overall with a very courteous fronk desk staff. Tacia stood out as she was exceptional. Jamaica Palace was a good upgrade. The elevator had some issues so that was a bit inconvenient.
Stayed 1 night in Nov 2021
Response from Sales Administrator on Nov 29, 2021
Hello Ludwig. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2021

10/10 Excellent

Faith

Stayed 1 night in Nov 2021

8/10 Good

Nicholas S B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location was central.
Stayed 3 nights in Oct 2021
Response from Sales Administrator on Nov 11, 2021
Hello Nicholas. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

ANGEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and quiet area
Stayed 5 nights in Oct 2021
Response from Sales Administrator on Nov 8, 2021
Hello Angel. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

DARIEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing there to do but the pool
Stayed 2 nights in Oct 2021
Response from Sales Administrator on Nov 8, 2021
Hello Darien. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Drucilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
Wonderful
Stayed 1 night in Oct 2021
Response from Sales Administrator on Nov 1, 2021
Hello Drucilla. Thank you for your review of our property. We do appreciate your feedback.

6/10 Okay

Marsha

Travelled with family, Travelled with group
Liked: Staff & service
The property was ok nothing special to write about . The issue I had was that the water in the bath tube was not going down in the drain I had remove the waste stopper for it to let out the water
Stayed 1 night in Oct 2021
Response from Sales Administrator on Nov 1, 2021
Hello Marsha. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close to shopping, dining and the airport. The food was good, the property was well kept and the staff was very polite and friendly.
Stayed 3 nights in Sep 2021

8/10 Good

Karlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent host who gave us a warm welcome.clean room .very good breakfast and perfect location.
Stayed 1 night in Sep 2021
Response from Sales Administrator on Sep 10, 2021
Hello Karlene. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Joan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Clean
Was transferred to the Pegasus so I dis not get to stay at the Knutsford. Hotel is clean and front desk service was good. Service in the Dining room is slow and servers not really sure how to handle the dining room.
Stayed 3 nights in Sep 2021
Response from Sales Administrator on Sep 9, 2021
Hello Joan. Thank you for your review of our property. We do appreciate your feedback.

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Sales Administrator on Sep 16, 2021
Hello Sylvia. Thank you for your review of our property. We do appreciate your feedback.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I qas transferred from knutsford to Pegasus omg omg omg it was amazing the staff was amazing omg so friendly so welcoming im definitely going back to Pegasus
Stayed 1 night in Aug 2021
Response from Sales Administrator on Aug 30, 2021
Hello Sonya. Thank you for your review of our property. We do appreciate your feedback and look forward to serving you again.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the Pegasus instead because there was renovations going on there.
Stayed 1 night in Aug 2021
Response from Sales Administrator on Aug 30, 2021
Hello Carl. Thank you for your review of our property. We do appreciate your feedback.