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Reviews of Countryside Inn

2 out of 5
Countryside Inn
1488 Highway 15, Kingston, ON

Reviews

6.8
Rating 10 - Excellent. 93 out of 523 reviews" "
Rating 8 - Good. 184 out of 523 reviews" "
Rating 6 - Okay. 105 out of 523 reviews" "
Rating 4 - Poor. 72 out of 523 reviews" "
Rating 2 - Terrible. 69 out of 523 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Older motel. Needs work.
Stayed 2 nights in Apr 2024

8/10 Good

Avery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Melanie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
You get what you pay for. Cheap one night, but very noisy, hard bed, and the door has a gap so there is a constant draft.
Stayed 1 night in Mar 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service
Quiet and convenient, door seals were in bad shape.
Stayed 1 night in Mar 2024

10/10 Excellent

Gargi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was all good 👍
Stayed 1 night in Feb 2024

2/10 Terrible

Willie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. Dirty, cold and noisy. Mold on bathroom ceiling, cob webs everywhere. Nothing like the pictures. Do not book
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thank you for a nice stay.
Stayed 1 night in Jan 2024

6/10 Okay

Duane

Stayed 1 night in Dec 2023

8/10 Good

Jocelynn

Travelled with partner
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Micheline

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very worn interior. Curtains were thread bare and falling off rod. Bathroom door would not close, door frame for bathroom was rotted at bottom.
Stayed 1 night in Oct 2023

8/10 Good

barry

Liked: Staff & service
I like that i can park right beside my door. I did not like yhe toilet which constantly smelled like a septic tank.
Stayed 2 nights in Oct 2023

6/10 Okay

Quinn

Stayed 2 nights in Oct 2023

8/10 Good

Kiera

Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Travelled with family and small children
Liked: Staff & service
Two play structures for the kids were fun! The TV’s could be better quality and more channels would be a welcome addition. Staff was friendly and helpful and addressed our issues promptly. This was our second visit in a year, good value and close to the highway, quiet as well.
Stayed 3 nights in Oct 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

4/10 Poor

Dennis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cheap motel. very dark to cover up stains, carpet looked and felt unclean. Mold in shower/tub.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good, window was broken, washroom sink was clogged, bath tub was so slippery, i got injured my knee because fall down in bathtub duing shower. It was terrible, never recommend this place to anyone
Stayed 1 night in Oct 2023

6/10 Okay

Ken

Liked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Micheline

Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Stayed 2 nights in Sep 2023

10/10 Excellent

Sabrina

Stayed 1 night in Sep 2023

4/10 Poor

Kwai

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs renovation badly. Peeling paint, not enough lighting, dirt encrusted legs of washbasin counter, dank smell in washroom. Although the fridge is new.
Stayed 2 nights in Sep 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Nice quiet location just outside town. Dated but everything worked ok.
Stayed 1 night in Sep 2023

2/10 Terrible

Fatima

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and have stayed in many places. By far, this is the worst place I have ever stayed at. It was beyond filthy and in a horrible state of disrepair. I went back to reception. After a discussion, he handed me 4 keys and told me to pick the best room?? He offered me a full refund but unfortunately because it was the weekend, everything in the area was booked,. I was there for a conference so I had no choice. The high end hotels in the city center were the same price as this one. The picture on the site is not accurate.
Stayed 2 nights in Jul 2023

4/10 Poor

Martine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horribly wrong
I drove 2,300 miles to Kingston to take my daughter back to school. I booked because some of the reviews were good and because I’m fine with staying at dated looking hotels/motels. But this hotel is about the worst I have come across. I was booked for another night because I paid ahead of time and there is no refund on hotels.com…. but I just dropped the key off in the Dropbox and left a day early. Sleeping in my car would have been more pleasant and comfortable. Room shows absolutely no sign of care.. Unfinished patched hole in wall, broken light fixture, curtains falling apart, old terrible mattress, dark and dingy room. I understand you can charge more because it is a return to university and holiday weekend, but this was absolutely a massive ripoff at over $400 for two nights. I spent another $350 on another booking just to stay somewhere else for my second night where I can get some sleep. I am pretty surprised hotels.com keeps this place listed. I did attempt to speak to someone at the hotel before I left but the office was locked and no one in sight. I sent a message through Hotels.com and no response. I just really feel ripped off and super disappointed I threw money in the garbage.
Stayed 2 nights in Aug 2023

4/10 Poor

Ian

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

2/10 Terrible

Chenggang Ken

Stayed 1 night in Sep 2023

10/10 Excellent

ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly staff ready to help.
Stayed 2 nights in Aug 2023

6/10 Okay

Ann, Kanata

Disliked: Property conditions & facilities
The property is looking a little tired. The paint was peeling off the bathroom door in many places. The bathtub was worn. The caulking needed replacing. We had a king bed - it was quite comfortable.
Stayed 1 night in Aug 2023

4/10 Poor

Ruth

Disliked: Amenities, property conditions & facilities
Not recommended specifically for single travellers, looks isolated. Lots of misquotes, fly & a big legged spider. For the price that I pay, not worth it. I will stick to brand names that also include breakfast.
Stayed 1 night in Aug 2023

8/10 Good

Gary

Travelled with partner
Disliked: Property conditions & facilities
Very tired looking and in needed of a very good clean. Curtains barely stay on their trails.
Stayed 1 night in Aug 2023

6/10 Okay

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were great, friendly and willing to help. Bathroom sink had poor draining and not great water pressure to wash long hair.
Stayed 2 nights in Aug 2023

8/10 Good

sukhi

Stayed 1 night in Aug 2023

2/10 Terrible

Rachel

Liked: Staff & service
Staff are great and accommodating. What I don’t like and not acceptable in the property are the disgusting bathroom with dirty sink and bathtub. There were 4 of us and only 2 set of bathroom towels. The unacceptable is the hair on the pillows in one bed. We didn’t use their beddings as we are disgusted about it. We arrived late 2:30 so there’s no reason for the room not to be cleaned. I took a picture of pillow for reference.
Stayed 1 night in Aug 2023

8/10 Good

Gerry

Travelled with partner
Liked: Cleanliness, staff & service
rooms need alot of maintenance.
Stayed 1 night in Aug 2023

4/10 Poor

Jacqueline

Disliked: Cleanliness
The rates were inexpensive for a night’s stay. The sheets and bedding were clean. Mattress was stained. The microwave was burnt smelling inside. The carpet on one side of the bed was patched with another piece of carpet with duct tape and the headboard had hand imprints all over it. The bathroom fan has never been cleaned and the tub was rusty. The window screens on the back window were torn out. Cheaper is not always good
Stayed 1 night in Aug 2023

10/10 Excellent

Piyush

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and My friends stayed overnight after visiting 1000 islands. Places is 10km from kingston downtown and 20 minutes drive from Gananoque National Park. Room was clean, towels was well arranged and washroom was clean. Overall very well customer service.
Stayed 1 night in Aug 2023
Response from Bhavna on Aug 15, 2023
Thankyou so much for your nice words

2/10 Terrible

Evelin

Disliked: Cleanliness, amenities, property conditions & facilities
Room was in poor repair. Caulking around tub was moldy. Tub was dirty. The pictures display on website are not true to the real place. Very deceiving!
Stayed 1 night in Aug 2023

6/10 Okay

John

Travelled with family
Stayed 1 night in Aug 2023

6/10 Okay

Wayne

Travelled with partner
Disliked: Amenities, property conditions & facilities
We were looking for an inexpensive room to sleep overnight that had ample parking and close to the 401 highway. The host was very hospitable and accommodating.
Stayed 1 night in Aug 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness
Staff was friendly and professional. Room was clean and quiet
Stayed 1 night in Aug 2023

8/10 Good

Dana

Liked: Cleanliness, staff & service
Very accommodating staff and receptionist, she gave us a room in a far, quiet area like we asked. Our next door neighbours(who arrived later that day ) were old and quiet like us. We appreciate the thoughtfulness of receptionist Good beds but no coffee machine and no breakfast.
Stayed 1 night in Aug 2023
Response from Bhavna on Aug 9, 2023
Thankyou so much for taking time and leave a positive review.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 1 night in Jul 2023
Response from Bhavna on Aug 9, 2023
Thankyou so much for your review.

8/10 Good

Adam

Stayed 1 night in Aug 2023

2/10 Terrible

Jamie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to pay extra for the room i already booked. Paid fore a 2 bedroom withba couch.
Stayed 1 night in Jul 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Jul 2023
Response from Bhavna on Aug 9, 2023
Thankyou so much for your review.