Soundproofing, iron/ironing board, free WiFi, bed sheets

Reviews of Maple Crest Inn

2.5 out of 5
Maple Crest Inn
1454 Princess St. (Hwy. 2), Kingston, ON

Reviews

7.2

Good

Rating 10 - Excellent. 226 out of 1000 reviews" "
Rating 8 - Good. 394 out of 1000 reviews" "
Rating 6 - Okay. 209 out of 1000 reviews" "
Rating 4 - Poor. 94 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Good bed and clean room. No problem at all.
Stayed 1 night in Mar 2024

10/10 Excellent

Seyed behnam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 17, 2024
Dear Seyed, thank you for staying with us we value your feedback and look forward to see you again.

4/10 Poor

Ramandeep

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not provided as it was mentioned while booking
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 12, 2024
dear valued guest thank you for staying with us. We value your feedback and apologize for any inconvenience you had during your stay. As of now we are not serving breakfast at our property. However, very soon we are changing our property to RAMADA by Wyndham and will start full breakfast for the guests. We look forward to welcome you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 5, 2024
thanks for choosing Maple Crest Inn for your accommodation needs, we look forward to see you again soon.

6/10 Okay

Baylee

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Team on Feb 13, 2024
Dear valued guest thank you for taking time to rate us, we value your feedback and look forward to serve you again during your next visit.

8/10 Good

Taylor, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Team on Feb 3, 2024
Dear valued guest thank you for taking time to rate us, we value your feedback and look forward to serve you again during your next visit.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nicely remodelled room and it was very good value. Perfect for what I needed.
Stayed 1 night in Jan 2024
Response from Guest Service Team on Jan 11, 2024
Dear Paul thank you for choosing Maple Crest Inn for your recent accommodation needs, We value your feedback and look forward to see you again in the city of Kingston.

8/10 Good

Pamela

Rooms were clean and fresh
Stayed 1 night in Jan 2024
Response from Guest Service Team on Jan 9, 2024
Dear Valued guest thank you for staying at Maple Crest Inn Kingston, We value your feedback and look forward to welcome you again during your next visit.

4/10 Poor

Diccon

Travelled with family
Disliked: Cleanliness
It was fine for the price, which was also slightly discounted. However, the hallway was lined with tarps and plastic, there were building materials along the way and a fair bit of drywall debris left. The room was musty smelling - not too bad, but not great either. The smell didn’t go away even though I opened the windows and turned on the fan while I went out to dinner.
Stayed 1 night in Jan 2024
Response from Guest Service Team on Jan 9, 2024
Dear Valued guest thank you for staying at Maple Crest Inn Kingston, We apologize for the issues you faced during your recent stay. Our property is under renovations as all the rooms are flipped to new structure and amenities. We would be happy to welcome you again and offering you with excellent renovated room equipped with all new amenities.

2/10 Terrible

Ali

Stayed 1 night in Dec 2023
Response from Guest Service Team on Jan 6, 2024
dear valued guest thank you for staying with us, We would like to know about your recent stay experience at Maple Crest Inn. As per our records we have given you room upgrade from upstair room to downstair room with minimal charges. Please let us know your concern

2/10 Terrible

Sukhwinder

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on the way to motel but i met with an accident when i was on my way. The hotel still charged me full and did not listened to my compulsion
Stayed 1 night in Dec 2023
Response from Guest Service Team on Jan 9, 2024
Dear Valued guest as per our records you were having confirmed booking in this case if you want to cancel a confirmed reservation you had to cancel all request a cancellation 48 hours before.

4/10 Poor

Jay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good experience, bedsheet were dirty and area was too noisy
Stayed 1 night in Sep 2023
Response from Guest Service Team on Dec 9, 2023
dear valued guest we apologize for the inconvenience you had during recent stay with us, we will inform the concerned department and look forward to serve you in a more efficient way.

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Team on Feb 3, 2024
DEAR VALUED GUEST THANK YOU FOR STAYING WITH US, WE VALUE YOUR FEEDBACK AND LOOK FORWARD TO SERVE YOU AGAIN IN MORE EFFICIENT MANNER.

8/10 Good

Jerry

Business traveller
Disliked: Property conditions & facilities
Thin walls and Inconvenient construction makes it feel messy.
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 20, 2023
dear valued guest thank you for writing to us regarding your recent stay. We are happy to inform you that our property is currently under full renovations and we expect it to be done by January 2024. We hope to welcome you again at our property with all new inventory of rooms and amenities.

8/10 Good

Bonnie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for our activity was great. Construction was happening with rooms close to our room. It was quiet and clean and workers were polite and helpful.
Stayed 2 nights in Nov 2023
Response from Guest Service Team on Nov 17, 2023
dear valued guest thank you for staying with us, we value your feedback and look forward to welcome you again during your next visit.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Maple Crest Inn on Nov 12, 2023
dear guest thank you for staying with us we value your feedback and look forward to see you again.

6/10 Okay

Farrah

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was dark and not very clean - a lot of surfaces weren't wiped as I could see dirty, oily fingerprints. The washroom and bed were very outdated, the sofa was worn out. The room smelled very musty and not great, I had to keep spraying perfume to deal with the scent. Was great to have a fridge and microwave in the room - that was the only good thing. Expected better for the price, to be honest.
Stayed 1 night in Oct 2023
Response from Guest Service Team on Nov 8, 2023
dear valued guest we apologize for the issues you had during your stay with us, we would like to inform you that our property is currently under full renovations and we expect it to get complete by January 2024. We hope to see you again and serve you with improved services.

8/10 Good

Robert

Liked: Staff & service
Under renovations so a work in progress.
Stayed 1 night in Nov 2023
Response from Guest Service Team on Nov 5, 2023
Dear Robert, thank you for staying with us we value your feedback and look forward to see you again soon.

6/10 Okay

Rodney

Travelled with partner
Disliked: Amenities, property conditions & facilities
Door to our room was pretty sketchy. It was a renovated room so the door was new but not installed properly. It didn’t close properly so it sounded like it was opening all night.
Stayed 2 nights in Oct 2023
Response from Guest Service Team on Oct 24, 2023
Dear Valued guest we apologize for the inconvenience you had during your stay, We will share your feedback with the concerned staff and we look forward to see you again with improved services.

6/10 Okay

Philip

Stayed 2 nights in Oct 2023
Response from Guest Service Team on Nov 12, 2023
Dear Philip thank you for giving your time to rate us, we would like to inform you that our property is under full renovations and we expect it get complete by January 2024. We will happy to see you again in the city of Kingston during your next visit.

6/10 Okay

Kathryn

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
the sheets were too thin
Stayed 2 nights in Oct 2023
Response from Guest Service Team on Oct 23, 2023
dear valued guest thank you for choosing Maple Crest Inn for your recent stay in Kingston. We value your feedback and we will look into your concern.

8/10 Good

Kayla

Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff and the room was nice. Construction below my room though and no breakfast as the area was being used as storage.
Stayed 2 nights in Oct 2023
Response from Guest Service Team on Oct 23, 2023
dear valued guest thank you for choosing Maple Crest Inn for your recent stay in Kingston. We value your feedback and we look forward to see you again soon.

4/10 Poor

nyland

Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 23, 2023
dear valued guest thank you for choosing Maple Crest Inn for your recent stay in Kingston. We value your feedback and we look forward to see you again soon.

4/10 Poor

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 22, 2023
Dear valued guest thanks for staying at Maple Crest Inn Kingston, we value your feedback and apologize for any discomfort you had during your stay with us. We would be happy to assist you with your concern.

6/10 Okay

david

Nothing fancy, beds where nice. Worth the $.
Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 18, 2023
Dear valued guest thank you for staying at Maple Crest Inn Kingston, We value your feedback and look forward to see you again during your next visit.

6/10 Okay

Darryl

Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 18, 2023
Dear valued guest thank you for staying at Maple Crest Inn Kingston, We value your feedback and look forward to see you again during your next visit.

8/10 Good

Frederik

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Service Team on Oct 17, 2023
Thank you for the feedback. We hope you give us an opportunity to serve you again in the future. Warm Regards,

6/10 Okay

Tanya

Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 16, 2023
Thankyou for staying with us we will love to see you again during your next visit to the city of Kingston.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Maple Crest Inn on Oct 13, 2023
Thank you for taking the time to review the Maple Crest Inn. We look forward to welcoming you back on your next visit to Kingston.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day the check in was quick and efficient, the room is modern, clean, lots of electric and charging outlets. The bathroom has been recently renovated and is clean, roomy and the water is hot. I will stay here again
Stayed 1 night in Oct 2023
Response from Guest Service Team on Oct 8, 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.

2/10 Terrible

Atif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not helpful staff
Stayed 5 nights in Aug 2023
Response from Guest Service Team on Oct 7, 2023
Dear Valued guest we apologize for the inconvenience you had during your stay, We will share your feedback with the concerned staff and we look forward to see you again with improved services.

8/10 Good

Juan Carlos

Stayed 1 night in Sep 2023
Response from Guest Service Team on Oct 3, 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023
Response from Guest Service Team on Oct 2, 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.

8/10 Good

tuo

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Service Team on Oct 2, 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.

10/10 Excellent

JOELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction work in progress. I was given a newly refurbished room and be it looks very k nice. I have not seen the area yet - a discovery tomorrow.
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 29, 2023
Thank you for taking the time to review the Maple Crest Inn. We look forward to welcoming you back on your next visit to Kingston.

4/10 Poor

Rachel

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It was okay, easy check in which was great. We asked for another blanket as they only provide plush throws and was greeted by a rude worker who made us confirm multiple times who was sleeping in our room because of the ask. Also there was supposed to be breakfast bar included however the breakfast room was closed and filled with room furniture.
Stayed 2 nights in Sep 2023
Response from Guest Service Team on Sep 25, 2023
dear valued guest thank you for staying with us, we value your feedback and will share your feedback with the concerned staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovations are happening but did not impact us. Room was good
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 24, 2023
Dear guest Thank you for taking the time to share your valuable feedback with us. At the Maple crest Inn Kingston, we strive to provide an excellent travel experience and exceed our guests’ expectations. I am pleased to hear that you were happy with your stay. We look forward to seeing you again! Best regards Maple Crest Inn - Kingston !!

10/10 Excellent

Allen

Stayed 1 night in Sep 2023
Response from Maple Crest Inn on Oct 13, 2023
Thank you for taking the time to review the Maple Crest Inn. We look forward to welcoming you back on your next visit to Kingston.

6/10 Okay

Albert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The walls are paper thin. We could hear the people in the next room all night long. It felt like they were in the same room as us.
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 24, 2023
dear valued guest thank you for staying with us, We value your feedback and look forward to see you again and meet your expectations with improved services.

2/10 Terrible

Eduardo

Stayed 2 nights in Sep 2023
Response from Guest Service Team on Oct 18, 2023
Dear valued guest, We would be happy to hear your concern as you were unable to show up for the reserved dates for your stay, in this case we were unable to process any refund and cancellation because of our cancellation policy.

4/10 Poor

James

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 24, 2023
dear valued guest thank you for staying with us, We value your feedback and look forward to see you again and meet your expectations with improved services.

8/10 Good

Solange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly.
Stayed 4 nights in Sep 2023
Response from Maple Crest Inn on Sep 20, 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price. The staff was friendly, the room was clean, the bed was comfortable, and the place was quiet.
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 20, 2023
Thank you for sharing about your recent stay with us. We value feedback from the people who matter most - our guests. We hope to see you again whenever your travels lead you to Kingston.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Room renovations going on. We stayed in a very recently renovated king room. Nicely done interior.
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 18, 2023
Thank you for taking the time to review the Maple Crest Inn. We look forward to welcoming you back on your next visit to Kingston.

10/10 Excellent

AARON

Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 18, 2023
Thank you for taking the time to review the Maple Crest Inn. We look forward to welcoming you back on your next visit to Kingston.

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and prompt check in and out.
Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 17, 2023
Thank you for taking the time to review the Maple Crest Inn. We look forward to welcoming you back on your next visit to Kingston.

6/10 Okay

Guylaine

Stayed 1 night in Sep 2023
Response from Guest Service Team on Sep 17, 2023
Thank you for the feedback. We hope you give us an opportunity to serve you again in the future. Warm Regards,

4/10 Poor

Markuz

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Bad smell in hallways.. lights not working. Bathroom fan to noisy to use. Bathroom sink handle falls off when using.. Staff not friendly
Stayed 2 nights in Sep 2023
Response from Guest Service Team on Sep 15, 2023
Dear valued guest we apologize for the inconvenience you had during your stay, We would like to inform to inform you that our property is currently under full renovations and we expect to get it done by October end. We will be happy to serve you again with improved services and amenities.

2/10 Terrible

Alexaha

Stayed 1 night in Sep 2023
Response from Maple Crest Inn on Oct 4, 2023
dear valued guest we apologize for the inconvenience you had, we will share your concern with the appropriate department to solve the issue in the room. Thank you for staying with us, we hope to see you again soon.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
Clean room and convenient stay!
Stayed 1 night in Aug 2023
Response from Maple Crest Inn on Sep 14, 2023
Thank you for the feedback. We hope you give us an opportunity to serve you again in the future. Warm Regards,