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Best Western Kilmarnock Hotel – Avis

2.5 out of 5
Best Western Kilmarnock Hotel
599 N Main St, Kilmarnock, VA

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 220 avis sur 552." "
Note de 8 – Bien, d’après 188 avis sur 552." "
Note de 6 – Acceptable, d’après 71 avis sur 552." "
Note de 4 – Médiocre, d’après 53 avis sur 552." "
Note de 2 – Terrible, d’après 20 avis sur 552." "

8,2/10

Propreté

8,8/10

Service et personnel

7,8/10

Commodités

7,8/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Deloria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I did not like the condition of the ice machines on the first floor. Thet were outdated and dirty and nasty looking.
Séjour de 1 nuit en mai 2024
GM a répondu le 28 mai 2024
Thanks for staying with us, please come again soon.

8/10 – Bien

Dawn

Voyage de couple
Points forts : Propreté, service et personnel
Not much variety for breakfast. No yogurt or fruit.
Séjour de 1 nuit en mai 2024
GM a répondu le 26 mai 2024
Thanks for staying with us.

10/10 – Excellent

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
GM a répondu le 14 mai 2024
Thank you for staying with us!

10/10 – Excellent

kevin, new salisbury

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
GM a répondu le 9 mai 2024
Thank you for staying with us, Please come again.

6/10 – Acceptable

John

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
GM a répondu le 30 avr. 2024
Thanks for staying with us please come again.

10/10 – Excellent

Eduardo

Points forts : Propreté, commodités et état et installations de l’hébergement.
Good
Séjour de 1 nuit en mars 2024
GM a répondu le 12 mars 2024
Thank for staying please come again.

4/10 – Médiocre

Jennifer

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The room was clean. Service was great. Bed was soft and comfortable. My only issue was I got NO sleep. There were people yelling and slamming doors between 1am and 4am. By the time they stopped I was so mad that I couldnt sleep. I would stay again. Just hope that never happens again.
Séjour de 1 nuit en février 2024
GM a répondu le 26 févr. 2024
Sorry for the inconvenience, Please come again.

10/10 – Excellent

Eduardo

Séjour de 1 nuit en février 2024
GM a répondu le 21 mars 2024
Thank you for staying with us, Please come again soon.

10/10 – Excellent

Anthony

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent service
Séjour de 1 nuit en février 2024
GM a répondu le 26 févr. 2024
Thank you, Please come again.

6/10 – Acceptable

James

Very average over Saturday night stay but room was too close to front desk/staging area for cleaning service which started at 6:00 am Sunday morning. If you book here get a room as far away from front desk as possible. Second floor!
Séjour de 1 nuit en février 2024
GM a répondu le 15 févr. 2024
Sorry for any inconvenience during your stay, Our goal is to make our guest comfortable and happy. Please come again soon.

10/10 – Excellent

John, WILMINGTON

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pleasant staff, clean and quiet room.
Séjour de 1 nuit en février 2024
GM a répondu le 12 févr. 2024
Thanks for staying with us, please come again.

10/10 – Excellent

Amanda

Séjour de 2 nuits en février 2024
GM a répondu le 21 mars 2024
Thank you for staying with us, Please come again soon.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, confort de la chambre
Going downhill
We have stayed in this hotel several times but has gone downhill. It was always nice , smooth , no problems at all. This tome the bathroom was dirty , the lights stopped working , and a group of loud kids were in joinng room.
Séjour de 1 nuit en janvier 2024
GM a répondu le 12 févr. 2024
sorry for any inconvenience, during your stay.

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Needs some improvement
The room was fairly clean and comfortable. The curtains didn’t provide much privacy. Lots of noise can be heard from the parking lot and a strange knocking noise in the middle of the night/morning. Front desk service could be more friendly and welcoming.
Séjour de 1 nuit en novembre 2023
GM a répondu le 5 déc. 2023
Thank you for staying with us at Best Western, Please come again.

8/10 – Bien

Marshay

Voyage de couple, Voyage d’affaires
Points forts : Service et personnel
Our overall experience with this hotel was okay. While the hotel staff were very nice the breakfast, odor in hallways and outdoor activity were not appealing.
Séjour de 1 nuit en novembre 2023
GM a répondu le 5 déc. 2023
Thank you for stay with us at The Best Western Kilmarnock, Please come again.

10/10 – Excellent

LaShondre

Séjour de 1 nuit en novembre 2023
GM a répondu le 7 janv. 2024
Thank you for staying with us, Please come again.

4/10 – Médiocre

MICHAEL

Points faibles : Propreté, état et installations de l’hébergement
Bathroom was very dirty, looked like it hasnt been ckeaned in weeks, bathrub had mildew.
Séjour de 1 nuit en novembre 2023
GM a répondu le 5 déc. 2023
Sorry for any inconvenience.

4/10 – Médiocre

Edward

Séjour de 2 nuits en novembre 2023
Nicole a répondu le 21 déc. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Excellent

LaShondre

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en novembre 2023
GM a répondu le 5 déc. 2023
Thank you for stay with us at the Best Western Kilmarnock, Please come again soon.

10/10 – Excellent

Gayle

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
Property is old but well taken care of. In good location near downtown and food. Breakfast had all the basics & hot coffee. all the staff offered excellent customer service with lots of smiles.
Séjour de 1 nuit en novembre 2023
GM a répondu le 14 nov. 2023
Thank you for staying with us at best western, please come again soon.

10/10 – Excellent

Jeffrey

Séjour de 1 nuit en novembre 2023
GM a répondu le 5 déc. 2023
Thank you for staying with us at The Best Western Kilmarnock. Please come again.

8/10 – Bien

Robin

Points forts : Propreté, service et personnel
Séjour de 2 nuits en octobre 2023
GM a répondu le 1 nov. 2023
Thank you for staying with us at Best Western Kilmarnock

10/10 – Excellent

Connor

Séjour de 3 nuits en octobre 2023
GM a répondu le 14 nov. 2023
Thank you for staying with us at best western.

10/10 – Excellent

Robert

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Front desk employee, Patrick, made this a really good stay. He was friendly, knowledgeable, and made checking in and out easy.
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thank you for staying with us.

10/10 – Excellent

Samuel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was great
Séjour de 2 nuits en octobre 2023
GM a répondu le 1 nov. 2023
Thank you for staying with us

4/10 – Médiocre

Kathy

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
The first room we were put into, the door did not lock except from the inside so we had to change rooms. The next room had hair in the sink and on the floor and did not have a stopper in the bathroom sink. The internet was down for 6 hours during our first day there. There were gnats flying around.
Séjour de 2 nuits en octobre 2023
GM a répondu le 18 oct. 2023
sorry for any inconvenience during your stay.

2/10 – Terrible

rory

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Try not to kill yourself while showering, no grip on the floor makes it hard to not fall. The room smelled like 50 years of cigarettes, it was very noisy. We were extremely unhappy here.
GM a répondu le 16 oct. 2023
I apologize for any inconvenience during your stay.

10/10 – Excellent

Helen

Séjour de 1 nuit en octobre 2023
GM a répondu le 10 oct. 2023
Thank you for responding

4/10 – Médiocre

reginald

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
room trouble
I had to reservations and I asked for my double room to be a handicap and it wasn't. I had trouble with the air in that room. Plus it was hard to locate the reservation for my other room.
Séjour de 2 nuits en septembre 2023
GM a répondu le 22 sept. 2023
I do apologize for any inconvenience during your stay, unfortunately we do not have handicap double rooms they only come in king size . sorry about your second reservation was unable to be found, reservation was made by expedia and we don't not have any thing to do with expedia.

6/10 – Acceptable

Mike

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Best Western Kilmarnock
The carpet appears as the original since being a Hilton property. Very sticky and dirty!! Towels and linens are very old and worn out. The hotel needs a complete overhaul.
Séjour de 1 nuit en septembre 2023
GM a répondu le 22 sept. 2023
Sorry for any inconvenience during your stay , we are not affiliated with Hilton Property Management. But we are working hard to fix all issues.

10/10 – Excellent

Maxine

Séjour de 1 nuit en septembre 2023
GM a répondu le 10 oct. 2023
Thank you for responding

10/10 – Excellent

Kevin

Séjour de 1 nuit en septembre 2023
GM a répondu le 10 oct. 2023
Thank you for responding

8/10 – Bien

Robert, Staunton

Points forts : Propreté, service et personnel
Close to town
Séjour de 1 nuit en septembre 2023
GM a répondu le 14 sept. 2023
Thanks for staying at best western kilmarnock

8/10 – Bien

Marsha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Reagan at the front desk was exceptionally friendly and helpful.
Séjour de 1 nuit en septembre 2023
GM a répondu le 14 sept. 2023
Thank you for staying with us at the Best Western.

4/10 – Médiocre

Jacquelyn

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
GM a répondu le 12 sept. 2023
Sorry for any inconvenience during your stay, we hope to see you again soon and that you will have a better experience.

10/10 – Excellent

Laurie, Cornelius

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very pleasantly surprised at how clean and updated the rooms are. Free hot breakfast.
Séjour de 1 nuit en septembre 2023
GM a répondu le 11 sept. 2023
Thank you for staying with us, please come again soon.

10/10 – Excellent

Mia

Voyage en famille avec de jeunes enfants
Points forts : Commodités
The front desk was awesome Patrick and tisa made my stay even greater! Can’t wait to visit again.
Séjour de 1 nuit en septembre 2023
GM a répondu le 9 sept. 2023
Thank you for staying with us at Best Western! We hope to see you again soon!

2/10 – Terrible

Angela

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en août 2023
GM a répondu le 9 sept. 2023
Sorry for any inconvenience during your stay, we hope to see you again soon and that we are able to meet your needs and do whatever we can to make you feel at home.

6/10 – Acceptable

Christopher

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
We stayed two nights. It was very below average. You could tell it all needed a good cleaning. The breakfast was not good on the first morning and was late and not good the second morning. The pool was clean and working. The guy who worked mornings at the front desk was very pleasant and helpful. The worst thing about the whole experience was the smell. There is a smell throughout the hotel that is really bad, including in the room, that smells like a mix of fried food,smoke, and must. Like I said, it needs a deep deep clean. We bought air freshener for the room to get away from the odor.
Séjour de 2 nuits en septembre 2023
GM a répondu le 4 sept. 2023
Sorry for any inconvenience during your, We are working hard to fix the issues at hand. Please come again and we promise your stay will be better than the last.

4/10 – Médiocre

Voyageur vérifié

Points faibles : État et installations de l’hébergement
Staff shortages. A number of things, like lights, not working. It was rated way too highly.
Séjour de 1 nuit en août 2023
GM a répondu le 31 août 2023
Sorry for any inconvenience during your stay. We working to fix all issues at hand.

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Confort de la chambre
They originally gave me a room that was already occupied. After some time on the phone, they upgraded me to a suite. The room was clean and a good size, but my TV had no reception. On a Saturday night, when I returned to my room around 10 pm, there was a drunken man wandering the hallway. Later around 1:30 am, there was knocking on my door and talking in the hallway. Some guy didn’t know what room he was in.
Séjour de 3 nuits en août 2023
GM a répondu le 29 août 2023
Sorry for any inconvenience during your stay. we aim to please our guest in any way possible. Sorry that your stay was not as you wanted to be. Please come again give us a chance to fix these issues.

6/10 – Acceptable

Debra, Tamiment

Voyage en groupe
Although a no pet policy - 2 dogs were barking for 2 hours. I reported to night clerk - who said they were service animals. If truly service animals shouldn’t have been alone in their rooms without their owners. Very noisy also with kids running in halls and people, including staff smoking and talking out front of hotel which was near my room. Breakfast was fair - first day out of orange juice, yogurt and fresh fruit. Better next 2 days. TV very limited channels. Carpets need shampooing in halls and rooms. A drunk man was wandering hall Saturday night trying to find his room on all 2nd floor rooms - his actual room was on first floor! He even peed in hallway since he couldn’t get into a room in time. Staff at desk mostly friendly and helpful - except for second night (Friday). My message light was constantly blinking but there were no messages. He couldn’t turn off light on phone - so I went 2 nights with light blinking near my bed. Linens OK. Rather worn. Bed comfortable. No maid service during stay - but they would provide free linen exchange.
Séjour de 3 nuits en août 2023
GM a répondu le 28 août 2023
Thank you for staying with us at the Best Western, thank you replying to our survey! Sorry for the inconvenience during your stay. We will work hard to fix any issues at hand. Please stay again soon.

2/10 – Terrible

Ann

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en août 2023
GM a répondu le 29 août 2023
sorry for any inconvenience during your stay.

10/10 – Excellent

Stephen

Séjour de 1 nuit en août 2023
GM a répondu le 22 sept. 2023
Thank you for staying with us at best western kilmarnock.

6/10 – Acceptable

John

Points forts : Service et personnel
Dogs barking in room next door. Pool closed. Overworked staff. Bathroom filthy under sink. Fairly clean everywhere else.
Séjour de 1 nuit en août 2023
GM a répondu le 28 août 2023
Sorry for any inconvenience during your stay. I have read your concerns, and will are working hard to fix all issues. Please come again. Thanks.

10/10 – Excellent

Anthony

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient to my trip destination
Séjour de 3 nuits en août 2023
GM a répondu le 18 août 2023
Thank you for your stay at Best Western. We appreciate your feedback and hope to see you again soon. Thank you,GM

8/10 – Bien

Andrea

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Y
Séjour de 1 nuit en août 2023
GM a répondu le 14 août 2023
Thank you for staying with us. Please come back soon.

10/10 – Excellent

Mike

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2023
GM a répondu le 11 août 2023
Thanks for staying with us at Best Western Kilmarnock. Please come again soon.

8/10 – Bien

Russell

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very accommodating
Séjour de 2 nuits en août 2023
GM a répondu le 8 août 2023
Thank you for staying with us at The Best Western Kilmarnock. Thanks for replying to our survey!

8/10 – Bien

Vicki

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nicest one in town!
Séjour de 1 nuit en juillet 2023
GM a répondu le 1 août 2023
Thank you for staying with us at The Best Western in Kilmarnock. Please come see us again.