Extérieur
Vérifier la disponibilité

Southwinds Motel – Avis

2 out of 5
Southwinds Motel
1321 Simonton Street, Key West, FL

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 589 avis sur 1008." "
Note de 8 – Bien, d’après 263 avis sur 1008." "
Note de 6 – Acceptable, d’après 103 avis sur 1008." "
Note de 4 – Médiocre, d’après 33 avis sur 1008." "
Note de 2 – Terrible, d’après 20 avis sur 1008." "

9,0/10

Propreté

9,2/10

Service et personnel

8,4/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

2/10 – Terrible

Marc, SEYSSINET-PARISET

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Horrible La chambre minuscule, impossible d’ouvrir a fenêtre donnant sur le passage des chambres Salle d’eau minuscule Piscine affreuse Il y’a beaucoup mieux sur les key west pour le même prix à savoir 309€ en janvier
Séjour de 1 nuit en janvier 2024
Jeff a répondu le 15 janv. 2024
We appreciate your feedback and are sorry to see that you were not happy with your stay at our motel. All the Best,Jeff Swirsky, VP of Operations

4/10 – Médiocre

André

Q
Séjour de 1 nuit en octobre 2023
Jeff a répondu le 13 nov. 2023
Thanks for you recent review of our motel.All the best,Jeff Swirsky, VP of Operations

8/10 – Bien

Caroline

Séjour de 1 nuit en octobre 2023
Jeff a répondu le 30 oct. 2023
Thanks for taking the time to share your Excellent review of Southwinds Motel. We truly appreciate this and hope to see you again when you are back in Key West.All the best,Jeff Swirsky, VP of Operations

10/10 – Excellent

NATHALIE

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Super motel, près d une plage privée avec transats et serviettes, 2 piscines bien chaudes et au calme, bar, resto et glacier à proximité, petit déjeuner inclus et varié, chaque chambre a sa terrasse. Personnel très serviable. On a adoré notre séjour
Séjour de 2 nuits en décembre 2022
Jim a répondu le 22 déc. 2022
Merci beaucoup d'avoir pris le temps de laisser cet avis.Nous nous réjouissons d'accueillir votre prochaine visite à Key West.Tous nos vœux,Jim Heineman Vice-président des opérations

8/10 – Bien

Karine

Voyage en famille
Points forts : Confort de la chambre
Très bien situé
Bon rapport qualité-prix (pour Key West) Très bien situé Accès facile et rapide à pied à tous les secteurs animés de Key West L'hôtel n'est pas bien entretenu mais la chambre correcte, confortable, bien équipée et calme Personnel pas très accueillant
Séjour de 1 nuit en décembre 2022
Jim a répondu le 17 déc. 2022
Merci d'avoir pris le temps de laisser cet avis.Nous apprécions vos commentaires et nous nous réjouissons d'accueillir votre prochaine visite à Key West.Tous mes vœux,Jim Heineman Vice-président des opérations

8/10 – Bien

ISABELLE

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2022
Jim a répondu le 3 mai 2022
Thank you so much for taking the time to write this review of our motel. I was so pleased that your stay with us was so enjoyable and thanks for you feedback. We have many superstars on our team that are dedicated to providing great guest service. We believe we have some of the best amenities and by far the best staff that makes our motel so special. We look forward to hosting your next trip and thanks for telling your friends as well! All the best, Jim Heineman VP Operations

10/10 – Excellent

Carolyn

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The live music was wonderful and the Southwinds Motel is within walking distance to all the Key West excitment!
Séjour de 2 nuits en mai 2024
Mark B a répondu le 23 mai 2024
Dear Carolyn,Thank you for taking the time to write a review. Our motel is perfectly located, close to everything Key West has to offer and yet far enough away to enjoy a relaxing visit. Our Tipsy Rooster Bar has a great vibe with live music daily along with specialty cocktails. Thanks for the feedback. We look forward to your next trip.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Robert

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed here Several times now and enjoyed all our stays, nice continental breakfast and Cuban Café and Convenience store right across the street, serving breakfast all day
Séjour de 2 nuits en mai 2024
Mark B a répondu le 21 mai 2024
Dear Robert,Thank you for your 5-star review. As a repeat guest, thank you for your continued business. I am glad you find SoutWinds Motel and service to your liking. We look forward to continuing to welcome you on your return visits. Thanks for your feedback.All the best,Mark BibbGeneral Manager

10/10 – Excellent

stephen

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had an amazing time at this property. Everyone was so kind and helpful and help me navigate (dining, excursions, scooters, etc). Great bar, live music and continental breakfast. I was disappointed when they asked for an additional $67 after arriving seeing I thought all cost were covered...it's for daily breakfast. Anyway, one small thing out of my WHOLE visit. Definitely would stay with these guys next time.
Séjour de 3 nuits en mai 2024
Mark B a répondu le 21 mai 2024
Dear Stephen,Thank you for your 5- star review. We are pleased you enjoyed staying at SouthWinds Motel. The staff is dedicated to ensuring all guests have a pleasant visit and assisting in directing guests to the attractions in Key West. We look forward to your next.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Kimberly, Lake Worth

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, beachy clean! Convenient to beach with chairs free to guests. Plenty of cafes close for breakfast and lunch. Our room was a spacious double poolside. We will definitely stay again.
Séjour de 3 nuits en mai 2024
Mark B a répondu le 21 mai 2024
Dear Kimberly,Thank you for your 5-star review. Our proximity to the beach and several attractions, restaurants and our bar make SouthWinds Motel the ideal place to stay while visiting Key West. Thanks for the feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

6/10 – Acceptable

keith edward

Points forts : Commodités
Staff seam to be always looking at their cell phones
Séjour de 3 nuits en mai 2024
Mark B a répondu le 13 mai 2024
Dear Keith,Thank you for your review. It is very disappointing to learn of your experience. I have addressed the team regarding the requirement of always providing their undivided attention to our guests. I am sorry we did not meet that standard in your case. We hope you consider staying with us again in the future.Sincerely,Mark BibbGeneral Manager

10/10 – Excellent

Steven

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice old style Florida Motel, clean, friendly staff, hot water, cold air, food and drink close by, what more do you need
Séjour de 4 nuits en mai 2024
Mark B a répondu le 13 mai 2024
Dear Steven,Thank you for your 5-star review of SouthWinds Motel. We are happy you found the motel and service to your liking. We look forward to your next visit.All the best Mark BibbGeneral Manager

10/10 – Excellent

Sarah

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We were in Key West to go to Dry Tortugas Nat’l Park. This motel was close to ferry and really right in the heart of downtown Key West. Tons of fun. Close to restaurants and bars on Duval Street.
Séjour de 2 nuits en avril 2024
Mark B a répondu le 10 mai 2024
Dear Sarah,Thank you for your excellent review. We are pleased you found the motel and service to your liking. Thank you for the feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Kimberly

Séjour de 2 nuits en avril 2024
Mark B a répondu le 23 mai 2024
Dear Kimberly,Thank you for your 5-star rating of SouthWinds Motel. I am pleased you enjoyed your stay with us. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Sharon

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was a cute retro hotel.
Séjour de 1 nuit en avril 2024
Mark B a répondu le 2 mai 2024
Dear Sharon,Thank you for your 5-star rating. We are happy to know you enjoyed your stay with us. We look forward to your next visit.All the best,Mark BibbGeneral Manager

6/10 – Acceptable

Craig

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Dated, small but clean. Noisy AC. Not quite what you see on the web. BK not open til 10:00am. Continental at that. Would I stay again. No. Can get bettet accomodations for next to same price.
Séjour de 1 nuit en avril 2024
Mark B a répondu le 1 mai 2024
Dear Craig,Thank you for your review. I am sorry we did not meet your expectations. Our breakfast hours are daily from 7:00 am to 10:00 am with a complete Continental offering. We hope you will reconsider and stay with us again.Sincerely,Mark BibbGeneral Manager

10/10 – Excellent

kelly

Séjour de 1 nuit en avril 2024
Mark B a répondu le 21 mai 2024
Dear Kelly,Thank you for your 5-star rating. I am glad to know you enjoyed your stay with us at SouthWind’s Motel. Thanks for the rating. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Tracey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place in a great location
Séjour de 4 nuits en avril 2024
Mark B a répondu le 29 avr. 2024
Dear Tracey,Thank you for your 5-star review. We are pleased to know you found the motel and services to your liking. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Don’t listen to the people saying negative things. Here’s an honest review. It’s a groovy old town motel very close to the ocean. Several restaurants for breakfast and open until 11pm including a store with groceries across the street. More privacy than the BnB’s. 2 pools and a large continental breakfast which was very nice. It’s a $7 Uber ride to the furthest end of Duval so you’re a block away from the chaos. The parking is key here. No issues at all even when the hotel was booked. They were super cool with parking our rental scooter from papas in front of my Jeep. Didn’t have to drive our vehicle the entire week. Staff was great and super helpful. Pools are open until 10pm. Pretty quiet motel too. It’s an older property original to the area and was updated a few years ago. You get the Old Key West experience. The SouthernMost landmark is literally around the corner, very very short walk, maybe 3 minutes. There is a cool tiki bar onsite up front by the road with solo musicians everyday. We would leave Duval and head back to finish up our night at the onsite Tiki bar. There’s actually a liquor store next door to the front office as well, the is located at the tiki bar that had an interior area behind the service bar. Outdoor seating on the main road. Our room wasn’t the biggest, but it was clean, Cold AC and we had a blast the entire visit. This is our new little secret hideaway now.
Séjour de 3 nuits en avril 2024
Mark B a répondu le 25 avr. 2024
Dear David,Thank you for your detailed and amazing review. We agree, SouthWinds Motel is a great way to experience Key West. Your comments capture the epitome of what our beach motel is. Thank you for your feedback. We look forward to your visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

William

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was pleasantly surprised, we had a large room, it was clean and comfortable and the location was perfect. Would stay again.
Séjour de 1 nuit en avril 2024
Mark B a répondu le 25 avr. 2024
Dear William,Thank you for your 5-star review. We are glad to know you enjoyed your stay at SouthWinds Motel. The team strives to ensure all guests have a pleasant stay. Thanks for the feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

8/10 – Bien

Daniel

Points forts : Propreté, état et installations de l’hébergement
Séjour de 8 nuits en mars 2024
Umberto Poma, Front Office Manager a répondu le 26 avr. 2024
Greetings Daniel, Thank you for taking the time to leave a review for Southwinds Motel. It was an honor hosting you. We were so glad to read that you enjoyed our little slice of paradise. We look forward to hosting you again when you return to Key West.All the Best,Umberto Poma, Front Office Manager.

8/10 – Bien

Joyce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en avril 2024
Mark B a répondu le 24 avr. 2024
Dear Joyce,Thank you for your rating. I am pleased you found the motel and service to your liking. We look forward to your next visit.All the best,Mark BibbGeneral Manager

4/10 – Médiocre

Charles

Voyage en famille
Points forts : Propreté, service et personnel
You are paying key west prices for a property that needs some work done. It’s a motel so I understand. But the pricing was entirely too high for what you got there
Séjour de 3 nuits en avril 2024
Mark B a répondu le 22 avr. 2024
Dear Charles,Thank you for your review. I am sorry we did not meet your expectations. We continuously work toward improving our operations and I appreciate your feedback. Again, I apologize you were not happy with your stay. I hope you will reconsider and stay with us again. Sincerely,Mark BibbGeneral Manager

8/10 – Bien

Pamela

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
We love the location of this property. The only suggestion I would make is that the rooms need a little bit of an update. Staff was excellent and the fact that we had our own little bar to sit and listen to music in every night was a huge plus.
Séjour de 4 nuits en avril 2024
Mark B a répondu le 22 avr. 2024
Dear Pamella,Thank you for your review. I am glad to know you enjoyed your visit with us. We continuously work to improve our operations and I appreciate your suggestions. Thanks for the feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Daniel, Naples

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Mark B a répondu le 22 avr. 2024
Dear Daniel,Thank you for your 5-star rating. We are happy you found the motel and services to your liking. We look forward to your next visit.All the best,Mark BibbGeneral Manager

6/10 – Acceptable

Laurie

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Budget hotel in a good area but room is very small. The room needs to have space to put things down in the bathroom and the air conditioner blows directly on the bed two feet away!
Séjour de 4 nuits en avril 2024
Mark B a répondu le 19 avr. 2024
Dear Laurie,Thank you for sharing your experience. I am sorry we did not fully meet your expectations. We have several room types; on your next visit you may request a larger room and we will make every effort to accommodate you. We hope you will consider staying with us again.Sincerely,Mark BibbGeneral Manager

8/10 – Bien

Ian

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, well priced. Not the newest place around, but charming and with a nice relaxed vibe. Helpful staff. Will definitely look to stay there again if we do another short break to Key West.
Séjour de 1 nuit en avril 2024
Mark B a répondu le 18 avr. 2024
Dear Ian,Thank you for taking the time to write a review. We are happy you found the motel and services to your liking. We appreciate your feedback and look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Johnna

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were large and clean, the staff was always friendly and helpful. The pools were a great place to sit and relax after a day out.
Séjour de 3 nuits en avril 2024
Mark B a répondu le 16 avr. 2024
Dear Johnna,Thank you for your 5-star review. We are happy to know you had an enjoyable stay at SouthWinds Motel. Thanks for your feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Alan, Wickfod

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel with a great bar and close to everything we needed. Would definitely stay here again if we are lucky enough to come back
Séjour de 2 nuits en avril 2024
Mark B a répondu le 16 avr. 2024
Dear Alan,Thank you for your 5-star review of SouthWinds Motel. I am happy to know you had a great time during your visit to Key West. Thank you for your feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Darlene

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Mark B a répondu le 16 avr. 2024
Dear Darlene,Thank you for your 5-star rating of SouthWinds Motel. We are happy you found the motel and amenities to your liking. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Elizabeth, Punta Gorda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location, location, location! Staff was great...and plentiful. Older rooms, but perfectly fine for a Key West experience. Live music at night was great. While being right on the street, we still felt very safe, and the constant hum from the wall AC drowned out any street noise. Bed was super comfy and we slept great!! Will definitely stay there again.
Séjour de 3 nuits en avril 2024
Mark B a répondu le 15 avr. 2024
Dear Elizabeth,Thank you for your 5-star review. I am pleased to know you enjoyed your time with us. Thanks for your feedback. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

N'Dozie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were amazing. Space was better than expected.
Séjour de 1 nuit en avril 2024
Mark B a répondu le 14 avr. 2024
Dear N'Dozie,Thank you for your 5-star review. We are pleased to know you enjoyed your stay at SouthWinds Motel. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Gordon

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, very clean.
Séjour de 2 nuits en avril 2024
Mark B a répondu le 14 avr. 2024
Dear Gordon,Thank you for taking the time to submit your 5-star review of SouthWinds Motel. The team strives to ensure all guests have a pleasant and enjoyable stay. Thank you for the feedback. We look forward to you next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

joseph

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly, place was fun and clean, and its location is excellent.
Séjour de 1 nuit en avril 2024
Mark B a répondu le 12 avr. 2024
Dear Joseph,Thank you for your 5-star review. It is always gratifying to know that our guests had an enjoyable stay with us. The team works hard to ensure all guests have a pleasant stay. Thanks for your feedback. We look Forward to your next visit.All the best,Mark BibbGeneral Manager

8/10 – Bien

John P.

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The motel itself was just okay, but I was not expecting a lavish place. It was however the most lively place around us. No other hotel or motel had a party going on outside in the evening like this motel. The bar, store, and ice cream truck kept this place lively and hopping well into the night. I enjoyed the place. It was near Duval Street and had easy access to many places. Parking was easy.
Séjour de 2 nuits en avril 2024
Mark B a répondu le 9 avr. 2024
Dear John P,Thank you for your review. We are happy to know you enjoyed your time while staying with us. Our Tipsy Rooster Bar and Rooster Treats Ice Cream and Min Donuts are a great amenity enjoyed by many. Thanks for your feedback. We look forward to your next trip.Akl the best,Mark BibbGeneral Manager

10/10 – Excellent

Sherry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was very friendly and helpful. Very clean room and property. Would definitely choose to stay here again.
Séjour de 5 nuits en mars 2024
Mark B a répondu le 12 avr. 2024
Dear Sherry,Thank you for your 5-star review. I am pleased to know you had an enjoyable visit to SouthWinds Motel. The team works hard to ensure all guests have a pleasant stay. We look forward to your next visit.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was extremely welcoming and friendly
Séjour de 2 nuits en mars 2024
Mark B a répondu le 2 avr. 2024
Dear Robert,Thank you for your kind comments. Our team takes a great deal of pride in providing excellent service. I am pleased you enjoyed your stay with us. We look forward to your next trip.Al the best,Mark BibbGeneral Manager

10/10 – Excellent

Dee, West Chester

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very safe area. I was traveling alone but felt very secure the entire time. Love the free parking - Key West is expensive! Lots of 1950's charm.
Séjour de 1 nuit en mars 2024
Julia a répondu le 31 mars 2024
Greetings ___, Thank you for taking the time to leave a review for H2O Suites. It was an honor hosting you. We were so glad to read that you enjoyed our Hotel. We look forward to hosting you again when you return to Key West.All the Best,Julia EstampaFront Office Supervisor.

10/10 – Excellent

Nikki

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was a little nervous about staying in this small motel. But it is located in the perfect spot. There is a bar that plays music at night right by our hotel, its next to a donut shop that is open late, and groceries across the street. The rooms were all you need in Key West. It was VERY clean and quiet. I would definitely stay here again.
Séjour de 3 nuits en mars 2024
Mark B a répondu le 31 mars 2024
Dear Nikki,Thank you for your review. We are happy to know that you found the motel, amenities, and services to your liking. We look forward to your next visit.Sincerely,Mark BibbGeneral Manager

10/10 – Excellent

Erik, glen allen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
for a 2 star motel this is as nice as it gets. it is an old motel that is obviously well maintained and staff is great. rooms are small but clean. location is great. they gave us passes to access beach club with pools and bar that was nice.
Séjour de 2 nuits en mars 2024
Mark B a répondu le 26 mars 2024
Dear Erik,Thank you for your 5-star review. We couldn’t agree more that SouthWinds motel is a great choice for staying at a beach motel. We are glad you enjoyed your visit and we look forward to your next trip.All the best,Mark BibbGeneral Manager

10/10 – Excellent

Tabra

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Awesome place to stay Close to beach and easy to walking to everything
Séjour de 2 nuits en mars 2024
Mark B a répondu le 27 mars 2024
Dear Tabra,Thank you for your awesome review of SouthWinds Motel. We are pleased to know you enjoyed your visit with us and we look forward to your next trip.All the best,Mark BibbGeneral Manager

8/10 – Bien

Ann

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bad smell outside.maybe it was the dumpster next door but sickening!
Séjour de 3 nuits en mars 2024
Umberto Poma a répondu le 25 mars 2024
Greetings Ann,Thank you for taking the time to leave a review for Southwinds Motel. It was an honor hostingyou. We were so glad to read that you enjoyed our Motel and we apologize for any weird smell caused by the dumpster next door. We look forward to hosting you again when you return to Key West.All the Best,Umberto Poma, Front Office Manager.

10/10 – Excellent

Kara

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location was perfect. Easy walk to the beach and Duval Street. The bar right beside the motel, the tipsy rooster, was great. The pool was very clean and nice size. They also will give you a voucher for free chairs and towels at the beach. The room and bathroom were small but clean and did the job! Would definitely stay here again!
Séjour de 5 nuits en mars 2024
Umberto Poma a répondu le 25 mars 2024
Greetings Kara,Thank you for taking the time to leave a review for Southwinds Motel. It was an honor hostingyou. We were so glad to read that you enjoyed our Motel. We look forward to hosting you again when you return to Key West.All the Best,Umberto Poma, Front Office Manager.

10/10 – Excellent

Elizabeth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Mark B a répondu le 26 mars 2024
Dear Elizabeth,Thank you for your 5--star rating. I am pleased to know you enjoyed your time with us. We look forward to your next visit.All the best,Mark Bibb General Manager

2/10 – Terrible

Chase

Voyage en famille
Points faibles : Service et personnel
Terrible
Séjour de 1 nuit en mars 2024
Umberto Poma a répondu le 23 mars 2024
Greetings Chase,Hope you are doing well. Please note that we appreciate your feedback, and we were so glad to host you in paradise. We apologize if our Motel did not meeting your expectations. Have a great day.

8/10 – Bien

Jitka

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The suite was nice and spacious with a kitchen and refrigerator but there were no dishes, cups, or utensils. Not even a trash bin!
Séjour de 1 nuit en mars 2024
Mark B a répondu le 17 mars 2024
Dear Jitka,Thank you for your review. I am glad to learn you enjoyed your stay with us. I am sorry about the missing items from your room. I will be addressing this issue with our team. We look forward to your next visit.Sincerely,Mark BibbGeneral Manager

4/10 – Médiocre

Michael

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
It’s a place to sleep and shower. If that’s all you need, you can get it here. But keep in mind the place is noisy, old, small rooms. It’s a motel, and an old one at that The $45 “ resort fee” is the most innacurate term for an add on fee ever at this place. They charge you a resort fee, yet don’t have bottled water for you. Oh wait, they do!! They sell it to you out of a vending machine….. We would not stay here again.
Mark B a répondu le 17 mars 2024
Dear Michael,Thank you for your review. I am sorry we did not meet your expectations at our motel. The team strives to ensure all guests have an enjoyable stay and we did not accomplish that with you. I hope you will reconsider and stay with us again to allow us the opportunity to provide you with an excellent experience.Sincerely,Mark BibbGeneral Manager

8/10 – Bien

Donita

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Staff was extremely helpful and friendly! Did not get much sleep due college boys partying until 4:00AM most nights. They were extremely loud. Garbage truck arriving at 5AM all but 1 morning was very noisy. Once we addressed the partying with staff it resolved the issue for most part. Would ask to be in another area besides room 38/little pool area.
Séjour de 5 nuits en mars 2024
Mark B a répondu le 14 mars 2024
Dear Donita,Thank you for your review. I am glad to learn you were happy with the service the team delivered. Our goal is to ensure all guests have a pleasant stay. I am sorry for the noise you encountered but great to hear the team was able to calm the situation. I hope you will stay with us again and we look forward to your next trip.Sincerely,Mark BibbGeneral Manager

6/10 – Acceptable

Paul

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
My wife and I liked the location of this property; very easy to get to Duval St from here. Everything within walking distance. There are two pools (one heated, one not). We spent a day by the unheated pool and enjoyed that. Pool was clean and plenty of chairs to use. There are only 2 umbrellas and we thought a couple more might be nice. We liked that the room had a mini fridge in it and the option of a microwave was also nice (we didn’t use it but nice to know we had the option). The staff was mostly friendly. A/C worked well and there was a ceiling fan as well. What we didn’t care for was the room itself. It’s very outdated and it almost feels like you’re sleeping in an attic. There were fruit flies in our bathroom. And while the staff would make the bed I don’t think they ever changed the bedding. For a 5 night stay I would think they’d change the sheets at least once. Bathroom was always stocked with fresh towels (even if you hung them up instead of leaving on the floor to replace). But bathroom was tiny. And shower tile wasn’t inviting at all. Our room faced a parking lot (who cares) but there was an external light right outside the window. As such it was never dark in our room at night. The bed itself wasn’t very comfortable. Next time I would spend a little more money to stay somewhere else.
Séjour de 5 nuits en mars 2024
Mark B a répondu le 14 mars 2024
Dear Paul,Thank you for your detailed review. I am sorry we did not fully meet your expectations. The team strives to ensure all guests have a pleasant and enjoyable stay. Our motel does have larger rooms. Should you decide to rebook with us, and I hope you do, contact us direct at the motel and the agent will make every effort to accommodate your requests.All the best,Mark BibbGeneral Manager

6/10 – Acceptable

Danielle

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
There is road construction going on right beside the hotel. Trying to relax in the pool while hearing heavy equipment was hard to listen too. Across the street at Santa Maria, every day they have maintenance men that use very loud electric blowers for over an hour. It was very loud too. The pillows need to be newer and more comfortable. Overall for the price it is to be expected.
Séjour de 5 nuits en mars 2024
Mark B a répondu le 13 mars 2024
Dear Danielle,Thank you for your review. I am sorry we did not meet your expectations. It was unfortunate that the current Key West roadwork upgrades were underway during your stay. This work was not planned or scheduled, leaving us with no opportunity to plan. I hope you will consider staying with us again to give us the opportunity to provide an excellent and pleasant stay that our team strives to do for all guests.Sincerely,Mark BibbGeneral Manager