Superior Suite, Ensuite

Reviews of The Canterbury Hotel

3 out of 5
The Canterbury Hotel
140 Wincheap, Canterbury, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 342 reviews" "
Rating 8 - Good. 109 out of 342 reviews" "
Rating 6 - Okay. 26 out of 342 reviews" "
Rating 4 - Poor. 5 out of 342 reviews" "
Rating 2 - Terrible. 3 out of 342 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Oddley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionists was so helpful. The female cook excellent. Would recommend to everyone and would go back again. 10 out 10. Keep it up.
Stayed 2 nights in Feb 2024

8/10 Good

Delroy

Travelled with family
Liked: Cleanliness, staff & service
Had a lovely stay, property was clean only complaint is the lack of parking
Stayed 2 nights in Feb 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very friendly and helpful especially Rudo. Great breakfasts. . Bonus heated pool but sauna no longer available as advertised on website. Comfy beds. I would suggest booking room in back part of building due to traffic sounds noticeable at the front of building
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very friendly. Eggs cooked on request and ro your liking. Scrambled egg was excellent. I would visit again.
Stayed 1 night in Jan 2024

10/10 Excellent

Garthy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant Staff.
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a decent value hotel, clean rooms. Heating works. Indoor heated (but not warm) pool which is nice to relax. Facilities aren't all in perfect working condition but this is totally worth it as it's only minor issues here and there. Within walking distance (15-20 min) of anything central for a much more reasonable price than some other central hotels. Breakfast is super. Plenty of choice in the buffet.
Stayed 1 night in Jan 2024

8/10 Good

Keeley

Stayed 1 night in Jan 2024

2/10 Terrible

David

Stayed 1 night in Dec 2023

8/10 Good

Jonathan Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable warm stay, easy walk into Canterbury.
Stayed 1 night in Dec 2023

10/10 Excellent

Lucinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within easy walking distance of the city center and has its own small car park, which is really convenient as parking costs are extortionate in the city. The hotel itself was sparkling clean and the room was a good temperature. The receptionist was polite and helpful although reception was left unattended the next morning and we could not find anyone despite waiting twice and ringing the bell. The breakfast was amazing and they had everything yiu could possibly want or need. All self service apart from the toast and we didn't feel rushed or limited. There was a little noise from the the road but not enough to cause an issue with sleeping. I would definitely consider staying again in the future if needed.
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend.
Had a few days getaway to Canterbury nice and near the town centre. The hotel was well presented clean and tidy the breakfast was very nice did miss not having a proper shower as it's a bath set up would stay again .
Stayed 2 nights in Dec 2023

10/10 Excellent

kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay
Overall a good hotel. Efficient and friendly staff, easy walk to town, pleasant room ( on the ground floor as requested) Limited parking but we found a space. We would definitely stay here again.
Stayed 2 nights in Dec 2023

6/10 Okay

Marina

Travelled with family
Stayed 1 night in Dec 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel conveniently situated
Nice hotel appx 10/15 minute walk to city centre. We were situated in a room in an added building to rear of hotel which was quiet as the main hotel is situated on a busy road. The room was clean but probably in need of a refurb. Buffet breakfast was very good and cannot fault friendliness and helpfulness of the staff
Stayed 2 nights in Dec 2023

8/10 Good

Nicola

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Tired rooms but good location
Good little hotel about 10/15 mins walk to the centre of Canterbury. Rooms a little tired but comfortable bed and nice breakfast. Didn’t use the pool or bar so can’t comment on those. Found room really cold but managed to get the radiator to work - but could still do with a bleed. Tv a little small for size of the room. Really not trying to moan as was all good and what we needed for a night away to wander the city.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, efficient staff. Easy check-in - very comfortable accommodation. I couldn't fault it
Stayed 2 nights in Nov 2023

10/10 Excellent

Yaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, welcome and willing to help .
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Stayed 1 night in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great weekend away in Canterbury, hotel was good value for money and genuine short 15 minute walk to the city centre. Lovely breakfast included and friendly staff. Room was lovely and spacious. My wife did request a hair dryer as there wasn’t one in our room and unfortunately there wasn’t one available but she managed. Would definitely stay again if we come back again.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay at the hotel. Staff friendly, good sized rooms and good breakfast. Pool was a bonus.Good location - it is a 5min walk to the Cathedral and city centre. I'd recommend this hotel and stay again.
Stayed 3 nights in Oct 2023

8/10 Good

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent and the staff was verry helpful
Stayed 3 nights in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canterbury tales
We had an enjoyable stay at The Canterbury from arrival to departure. Very friendly and polite staff, always happy to assist in any way. Room 11 at the back, spacious, quiet and warm with a comfy bed, nice little swimming pool, great buffet breakfast, perhaps eggs to order would be nice, rather than just scrambled. The hotel is ideally situated for a walk into the city.
Stayed 2 nights in Nov 2023

6/10 Okay

Nicola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sorry but noisey,bed was uncomfortable hairs in the bathroom, needed updating.. On the up side… great location, friendly staff.. great breakfast..
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hotel and Canterbury. Only 10- 15 minutes walk to the city centre so well placed. The breakfast buffet was really good.
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely 3 night stay at The Canterbury Hotel. The staff were very welcoming & helpful. Room was comfortable & the breakfast buffet excellent. Definitely recommend & will stay again.
Stayed 2 nights in Oct 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay .
Breakfast was a Buffett style hash browns , bacon etc also croissants ham cheese . Couldn’t fault it at all . We had a room on the 2nd floor at the front . There were traffic works just down the road and the traffic was abit noisy so take ear plugs . Also a car accident at 1 am so police cars & ambulance. It is a 15 minute walk into the centre of Canterbury . The pool was extremely clean . To be honest it was a lovely stay and the staff are so friendly. I would recommend this hotel and stay again .
Stayed 3 nights in Oct 2023

10/10 Excellent

Nick

Stayed 1 night in Oct 2023

8/10 Good

Felicity Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The position was perfect for walking into the city centre and for leaving the city by car (which is a non-trivial consideration, given the applalling traffic congestion)
Stayed 3 nights in Oct 2023

10/10 Excellent

Shelby

Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canterbury trip
Quiet hotel and Ideal place to stay for a visit to Canturbury and surrounding area. 15 minutes walk to town centre and cathedral.
Stayed 4 nights in Oct 2023

4/10 Poor

Bryan

Travelled with partner
Disliked: Property conditions & facilities
The staff and setting are nice enough. Unfortunately, the room they gave me for my 2-night stay had a mattress that sunk to the bottom of the bed as soon as you lie in it. As we didn’t expect to have to check the mattress, we only found out when we were going to bed closer to midnight. We felt we were too tired to complain and move rooms, so we sucked it up. We let the hotel know after our stay but they said “you should have let us know” and “we investigated an didn’t find a mattress like you described.” Fair enough, it’s my fault for not raising it with staff as it happened. But beware of this place. The second you enter the room, get on the bed and see if you can sleep comfortably on it before you unpack and go explore beautiful Canterbury.
Stayed 2 nights in Sep 2023

6/10 Okay

Stewart, Santa Maria

Travelled with family
Liked: Cleanliness
Pro: the room was clean. The breakfast was delicious. Con: the hotel advertised laundry service, but the staff really didn't know what to do the laundry I wanted to wash and dry. They took it, but returned it later, washed, but still damp. They said it was the best they could do. We had to use a hair dryer to dry the clothes.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rommy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
Got the bigger room and for the price you can’t go wrong. Comfortable bed, and more than enough space for a couple for the weekend. Hot buffet breakfast and can get into town within 10 minutes by foot. Would happily stay again if I was ever in Canterbury. Can’t really see what the other, more expensive, hotels would be able to offer additionally to justify their price tag
Stayed 2 nights in Sep 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, highly recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canterbury👌
Excellent hotel and service lovely little pool. Great staff keen to help.
Stayed 3 nights in Sep 2023

6/10 Okay

Alistair

Liked: Cleanliness, staff & service, amenities
Very noisy out of date hotel. Everything creaks. Bed very hard.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We got very lucky with the weather, so didn't spend much time in the hotel, but enjoyed all of the time that we did spend there. Breakfast was great. Shower temperature and pressure were exactly right.
Stayed 2 nights in Aug 2023

8/10 Good

Susan

Stayed 2 nights in Aug 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Would’ve scored 5 but I had to leave early morning to catch my ferry. So I asked the receptionist if he could make me a pack up & leave it in my room. He assured me that he would. I’d payed for a double room because I wanted a double bed & it wasn’t much more expensive. Breakfast was complimentary. So essentially I was due 2 breakfasts. When I got back to my room, nothing. This hotel exceeded my expectations. Right up to the point where my breakfast wasn’t waiting for me. Also car park will take 9 cars but it’s very tight. If you have anything bigger than a normal sized car it won’t fit. Score would’ve been a five if I’d come back to my room & there had been a couple of sandwiches waiting for me. I wasn’t expecting the world but some form of effort to at least count towards a double breakfast would’ve been nice.
Stayed 1 night in Aug 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay with my daughter. Excellent location, great service, good breakfast (coffee in particular was much better than I've had in most hotels), and the room was perfect. My daughter (9) loved the swimming pool, and the playground opposite. Highly recommended.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jul 2023

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023

8/10 Good

John

Stayed 1 night in Jul 2023