Front desk staff was helpful and nice. We had 3 rooms which all looked updated and clean (#7, #18 and #10). There is no A/C so the rooms were a bit warm and stuffy especially at night (even with the oscillating fan) - August stay. Parking was limited in front of hotel, but we were able to snag a spot each night (street parking otherwise). Enjoyed breakfast each morning and the ability to grab a beer at the bar - convenient! We had a 4 night stay, but one of our 3 rooms had a broken/unusable toilet for the first 3 days which didn’t get fixed until the very last day! Family in that room had to go downstairs to use the public toilets near the bar. Jonathan, at the front desk, did try to get it fixed sooner but couldn’t. He did compensate us for 1 night stay for the inconvenience. Reasonable walking distance to shopping, restaurants and Tunbridge Wells commons. Beau Nash Tavern is also right next door and was a nice place to hang out with good food and drinks! Would consider staying here again on our next visit.