Superior Double Room, Ensuite (Olivia)
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Reviews of No.64 at the Joiners

4 out of 5
No.64 at the Joiners
64 High Street, West Malling, England

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 57 reviews" "
Rating 8 - Good. 22 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

5.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Chelsea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

Travelled with partner
Disliked: Staff & service, amenities
Didn't stay the full night in the property as a light came on at midnight and couldn't be turned off. Messages to the out-of-hours phone number were ignored, as were email complaints following the stay. Avoid at all costs.

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Suzie

Stayed 1 night in May 2023

8/10 Good

Danny

Stayed 1 night in Apr 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room to escape to after night in West Malling
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Shabby not chic
Great location, hosts polite. Described as a boutique hotel - looked in photos as Shabby Chic. In general it was just shabby. The bathroom looked like it had not been cleaned in months . Thick grime and hairs stuck to the floor. Stains on the cups and saucers. Incredibly creaky bed. Not worth the £150 a night in my opinion. Maybe if they lowered price and gave it a good clean it might be worth it.
Stayed 2 nights in Dec 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not very good.
No Wi-Fi in room. Big green emergency exit illumination in the room which lit whole room up when it was dark. Not a great attitude from staff. Was told I was winging about Wi-Fi, when all I did was ask. Maybe I caught the place on a bad day but would not of spent my own money on this stay. Will instruct my company to stay clear.
Stayed 1 night in Sep 2022

6/10 Okay

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but Wifi doesn't work
Stayed 1 night in Apr 2022

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly friendly staff, they make you feel extremely welcome. Rooms were of a good size and comfortable.
Stayed 2 nights in Nov 2021

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place above the pub.
Decent stay above the pub. Only a fleeting visit for a family funeral nearby and only had a double bed to share with my annoying brother but the room was clean, tidy, and staff very friendly.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the stay.
Good stay overall. However, the place is missing a place to hand the coats and jackets when entering the room.
Stayed 2 nights in Oct 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel clean, friendly staff well located
Stayed 1 night in Sep 2021

8/10 Good

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant - just 1 issue
Excellent place and great room - only issue was the emergency exit light next to the door which was ridiculous - it lit the whole room. I eventually managed to cover it with a scarf so I could sleep
Stayed 1 night in Oct 2020

10/10 Excellent

Tim

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location in quaint market town, very conveniently placed for a good choice of eateries.
Stayed 1 night in Jan 2020

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Adrian

Travelled with group
Liked: Cleanliness, staff & service
Small Room with Massive Furniture
Room was small with very large wardrobe which took up a bit too much space so there was very little space to actually get dressed. The wardrobe rail was so high that at 5ft 3 tall, I could not actually reach the rail! The bed was large but the mattress sagged, so not a particularly good nights sleep. There are very few places to stay in West Malling, but this accommodation is rather expensive for what it is.
Stayed 1 night in Oct 2019

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Expensive and without breakfast and at £140 per night could do better, small room for 2 people boutique hotel is over marketing it’s a nice pub with rooms
Stayed 1 night in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcoming comfortable stay
Comfortable, friendly, welcoming. I’ll definitely be going back.
Stayed 1 night in Feb 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Great pub, lovely rooms. Early AM street noise!!
Lovely friendly pub with great quality accommodation. All great with two exceptions. If you’re in a front steet facing room beware the noise begins at 5.30am! Brilliant if you’ve forgotten your alarm and want an early start... the second point is if you’re making an early exit, in my case at 8am, there is nobody about for checkout or handing your key back. But other than these points, a great place to stay and visit.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room with tea and coffee facilities, however the double bed was one of those where it’s two singles bolted together! and it kept separating in the middle as the bed is on wheels, me and my partner couldnt cuddle as we fell down the middle, that said it was very comfy bed and we slept very well! We wasn’t very keen on walking through a busy pub with my bags to check in, it is a lovely pub to drink in but would be much better if there was a separate entrance for hotel guest! Felt the cost of £125 was pricey for the type of accommodation it is.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Mark

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

joe, boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable place in center of beautiful town
Cozy safe hotel upstairs from pub, walking distance to fine restaurants, pubs. Staff was friendly and helpful
Stayed 5 nights in Aug 2017

8/10 Good

Mrs B, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, breakfast could be better
We stayed in a beautiful room called Amelia. I was worried about the noise of the traffic being situated on the high street but this didn't affect our sleep. Two slight criticisms are the lack of parking and the breakfast provided wasn't to the same standard as the room. My egg and bacon were both underdone and the ingredients used didn't appear to be of a high quality. Overall nice place, very convenient for the wedding we attended at The Swan all be it a little pricey after adding on a disappointing breakfast.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was finished to a very high standard and nice and clean. Friendly service also. Would definitely stay again.

10/10 Excellent

Jadey , kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky hotel
We had a really nice stay. The room was very quirky and the staff were nice. It was rather cold in our room but there was extra blankets provided in the room. Brilliant location for exploring west malling. We will definitely be back!

2/10 Terrible

Peter

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never trust an upgrade!
This was NOT a hotel, boutique or otherwise. It was a pub with four rooms. The room we had was cramped, full of oversize furniture, overlooked the main road and the outside drinking area of the pub. Extremely disappointed, especially as this was meant to be a Hotels.com upgrade, because they had double booked the hotel we originally wanted (where we had stayed before) which was considerably better!

8/10 Good

Paula, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service fabulous
It was unseasonably cold for May. I mentioned this and within minutes extra heating was put in my room. The rooms are beautifully decorated and the beds warm and comfortable. The bathrooms are new and the tubs in the bedroom are deep soak and fill quickly. The owners cannot do enough to ensure your stay is the best it can be. If you go to bed early this may not be the place for you as it is under a public house (nice not rowdy, comfortable to go down on your own and have a drink and not intimidating to walk through - I was a female traveling alone so this is important to me), its all quiet by just past 11. Breakfast has lots of choice and is plentiful starting from 7.30.

6/10 Okay

Jon, Maidstone

Liked: Cleanliness
Disliked: Property conditions & facilities
disappointed
Not so great. The room seemed cluttered with over sized furniture, the bed wobbled, the shower was rubbish. But West malling is a nice spot for dinner.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at the Joiners
The room was comfortable and well equipped. The staff were helpful. It was a little noisey, it was a Saturday night. It went very quiet after 11.

6/10 Okay

Tim, Ilkeston

Dont stay in West Malling!
Hotel was fine but there's only 1 hour free parking outside between certain hours & I was given the wrong information about how long you could park at a local high street car park. End result parking ticket! Obviously I appealed this citing the information from the hotel owner as my reason for being there & the duration. Result - rejected! Dont stay in West Malling! There's nowhere to park for extended stays & the local council will delight in rejecting your appeal despite a perfectly valid & reasonable explination. I paid £230 for 2 nights stay & another £80 in local restaurants & bars during this time. Thats £310 this snobbish over rated town will never see again. Found a cheaper place to stay in Ledham just down the M20 from West Malling & guess what...there's plenty of FREE parking!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean, no toilet roll in the room and above a really noisy pub Very expensive for room only

10/10 Excellent

Andre, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Very good stay. The room was clean and stylish

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Overall very nice ....
Overall very nice. +: nice location, decoration, spaceous, clean, nice pub, ... -: heater too small for the large room, getting a VAT receipt did not work

10/10 Excellent

Dan C, Rocester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding stay
We booked a one night stay for our 5th year wedding anniversary. Read very good reviews on no.64 and we can only add to them. We booked the Evangeline room which had a 4 post bed and large stone bath in bedroom. From the moment we arrived we given excellent service. We were greated by a young chap (think his name was Kieran) who was very helpful and made recommendations for evening meals and activities to do in local area. He lead us upstairs to our room which was decorated lovely with shabby chic styling and quality fixtures and fittings, it all felt quite luxurious! My wife wanted a mojito to drink whilst we got ready so ordered a Lychee mojito which was served in a glass shaped as a skull (excellent idea IMO) which she said was one of the nicest she'd had. The bar had a comfy feel to It. After we returned from our meal out in the nearby White Swan, we returned to room and there is a slight noise coming from downstairs but thats to be expected, seeing its a pub but went very quite after kicking out time. In the morning woke up after excellent nights sleep and had breakfast downstairs. We were served by the owner who was friendly and chatty. We both went for the full English breakfast from the small menu which was all very nice. My only (very small) quip about our lovely stay is that there wasnt very much choice on the menu, full english or omelette, but again it is a pub with only 4 guest rooms with optional breakfast, not a large hotel with dozens of guests. In hind sight i guess they would of made something else for you off menu (bacon sandwich for example) but I never checked. So to sum up, excellent stay, excellent service and we would definitely recommend.

8/10 Good

Z, Brighton

Liked: Cleanliness, property conditions & facilities, room comfort
Nice village hotel
Very nice place. Room and decor lovely althtough bath plug let water out which was a bit disappointing. Facilties good. Pub very nice. Room information stated breafast was served until 10am but when we arrived downstairs at 9.25am we were told that breakfast had finished and that if they had known we wanted breakfast they would have done it for us, apparently we should have been asked when we checked in - we werent, and the information in the room didnt tell us that we had to book breakfast either. Nevertheless we were given a couple of recommendations for elsewhere and had a great breakfast at the Fancy Goat.

8/10 Good

Gary Adkins, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for the area
Very nice room, if a little cramped (stayed in Beatrice room). not too noisy from bar below. only downside was it was very warm and stuffy. fan was provided but old building so no aircon allowed - normally not a problem in UK!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Lovely rooms, great staff, nice area with plenty of places to eat.

10/10 Excellent

Olugbenga, Rickmansworth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay at number 64 at the Joiners
The Beatrice room was clean, warm and cosy. The bathroom was gorgeous, and the shower was great! It would have been good if it had a bath though. The location is nice and, as long as you don't mind some noise from the pub you will have a wonderful time. Highly recommended.

10/10 Excellent

sue, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfy great location
lovely rooms very comfy and every one very friendly.

10/10 Excellent

Valsmith1804, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning little hotel and an amazing find
This hotel is a hidden gem. The four rooms have been furnished to the highest standard in authentic French design. The owners are hands on and very friendly. We liked it so much that we are going back for New Year as they have a party.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SJSTRATT, Dorking, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique rooms
Great find in the middle of the high street. Really boutique rooms above a pub as opposed to a hotel, but nonetheless very comfortable and everything in the room that you would expect from a 4 star hotel.