BBQ/picnic area
Check availability

Reviews of Chilston Park Hotel

4 out of 5
Chilston Park Hotel
Sandway, Lenham, Maidstone, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 142 out of 227 reviews" "
Rating 8 - Good. 65 out of 227 reviews" "
Rating 6 - Okay. 14 out of 227 reviews" "
Rating 4 - Poor. 4 out of 227 reviews" "
Rating 2 - Terrible. 2 out of 227 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Judith E

Liked: Cleanliness, property conditions & facilities
Really [leasant stay
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay.
Beat hotel in the south east. Amazing staff, Jamie, Matt and Dan were all so accommodating. We’ll be having cheeky getaways here regularly! Would recommend highly to anyone.
Stayed 1 night in Oct 2023

10/10 Excellent

Mrs G K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
What an absolutely stunning hotel, we had the most amazing stay and everything was just perfect. Would highly recommend
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very romantic hotel in a very beautiful setting
Stayed 1 night in May 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

aindriu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Chilston Park on Apr 26, 2023
Dear DavidThank you very much for taking your time to share your feedback with us. I am delighted that you was pleased with your stay, and I will share the review with all of the team here.May I thank you once again for your time and trouble. I do hope that we can look forward to welcoming you back to Chilston Park Hotel very soon, please do contact me directly so I can personally take care of your future reservations.Warm regardsPaul PierceGENERAL MANAGER

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay and the staff are very friendly and accommodating, I would recommend this to anybody and will be taking my family there again soon.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ernest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not find fault an amazing stay highly recommended
Stayed 1 night in Oct 2022

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely country house hotel in a great location - close to the Channel Tunnel & ports. Very pretty gardens. Excellent food at reasonable prices. A very nice overnight stay!
Stayed 1 night in Jul 2022

8/10 Good

g

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
RELAXED BREAK
Welcomed and given lovely room Camelot Breakfast was good Grounds very restful Staff very friendly and helpful
Stayed 2 nights in Jun 2022

10/10 Excellent

Edward, Wyndmoor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The house and grounds are spectacular. The staff -- throughout -- were very attentive. The dinner menu was not extensive but very high quality. And the breakfast menu was large. It is in a rather remote spot and the signage is poor (often well hidden by vegetation). So that getting there is a bit of a challenge without GPS.
Stayed 2 nights in Jun 2022

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Dione

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotal
Absolutely marvellous in every way.
Stayed 2 nights in Nov 2021

10/10 Excellent

Daisy

Stayed 1 night in Nov 2021

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The Chilston Park hotel is an amazing hotel to say in. We got married there three years ago, and it meant a lot to go back there. Room, food everything is excellent. We received a warm welcome too. Would certainly recommend staying there.
Stayed 1 night in Nov 2021
Response from Chilston Park on Nov 18, 2021
Hi Ria, We are glad you enjoyed your stay with us and look forward to welcoming you back soon

8/10 Good

juscelino

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Panayiota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting enjoyed everything
Had an amazing stay in this beautiful Manor House. Staff were very friendly and helpful, excellent service. The location is beautiful. Restaurant experience very good, very reasonably priced drinks and food in an amazing setting. Highly recommend.
Early morning walk around the grounds, lots of wildlife, saw a fox, squirrels rabbits birds
Beautiful manor house
The lake views
Stayed 2 nights in Sep 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ian, Camberley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent and made us very welcome
Stayed 1 night in Sep 2021

10/10 Excellent

Joanna

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have been friendlier and more helpful. Made our stay very memorable. Thank-you.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the two of us !
All the staff were lovely,friendly & welcoming. COVID 19 precautions were all being followed. We would stay again
Stayed 2 nights in Oct 2020

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the luxury we'd hoped for.
Room was large and bed was really comfortable with lots of pillows. For the price, it was underwhelming though, dated and not very special. The bathroom had an over bath shower which was OK, but as this was a special treat to celebrate my birthday and escape before lockdown, not really what we'd hoped for. Staff were excellent, but didn't make up for the fact that it wasn't up to what we expected. Pictures on website look much nicer. We have been promised some money back, but although a nice gesture , doesn't make it OK.
Stayed 1 night in Nov 2020

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary treat!
It was our anniversary and we decided we want to treat ourselves to a luxury stay and we could not have made a better choice. It is a lovely hotel, with a warm welcome and relaxed atmosphere in a country house - the staff go out of their way to make you feel welcome and the food is excellent. We were upgraded on arrival which was a lovely surprise and the room was beautiful and extremely comfortable. Will we return!!!
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No room in the restaurant for our one night stay
Lovely spot, nice interiors. But on arrival, we were informed that we could not be accommodated in the dining room, due to numbers. I have very rarely had to pre-book a table in the hotel I am staying in. Perhaps that should be flagged-up when booking a room, if numbers look excessive.
Stayed 1 night in Mar 2020
Response from Simon Barker on Mar 9, 2020
Thank you for your observations. I will discuss this with the team and with the Expedia group to see if a flag can be added to make future guests aware that on some dates our restaurant does get very busy and advanced reservations are suggested. Thank you again for your note. With kind regards Simon Barker General Manager

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely weekend
everything very good
Stayed 1 night in Mar 2020
Response from Simon Barker on Mar 9, 2020
Dear Jean Thank you for your great review score. I hope that we can be of service to you again in the very near future. With kind regards Simon Barker General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Simon Barker on Mar 9, 2020
Thank you very much for your very kind review. We hope to welcome you again soon. Kind regards Simon Barker General Manager

10/10 Excellent

MRS ELIZABETH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Simon Barker on Mar 4, 2020
Thank you David for your great review score. We hope to be able to welcome you back in the very near future. With kind regards Simon Barker General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Night away
Friendly staff and lovely grounds Food was very good but rooms could do with updating
Stayed 1 night in Feb 2020
Response from Simon Barker on Feb 28, 2020
Thank you for your review. I hope that we will be able to be of service to you again. With kind regards Simon Barker General Manager

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Simon Barker on Feb 24, 2020
Dear Melanie Thank you for your review. We are delighted that you have enjoyed your stay. We hope to be of service to you again in the very near future. With kind regards Simon Barker General Manager

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Simon Barker on Feb 17, 2020
Dear Pauline Thank you for your feedback. I hope that the team can be of service to you again in the very near future. With kind regards Simon Barker General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings tucjed away quiet and plush
Stayed 1 night in Jan 2020
Response from Simon Barker on Jan 28, 2020
Thank you for your glowing review. I hope to be able to welcome you back to Chilston Park in the very near future. With very best wishes Simon Barker General Manager

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Simon Barker on Jan 11, 2020
Dear Alan Thank you for your great score. I hope we have the opportunity to be of service to you again. With very best wishes Simon Barker General Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Nights Stay
Had a lovely comfortable nights stay. Loved the location and the grounds are well kept. All the staff we encountered were friendly and helpful. The Christmas decorations were good and and gave it a lovely feel. We didn’t use the restaurant in the evening but the breakfast was good, all you want and a hot, cooked to order option. Will definitely be returning.
Stayed 1 night in Dec 2019
Response from Simon Barker on Jan 6, 2020
Dear Laura Thank you for your very positive review. I hope that it will not be too long before we are able to welcome you again. With very best wishes Simon Barker General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rare find for in and around Maidstone.
Family occasion. Lovely welcome. Room was great and nice to see a bathroom in this age of showers. Bed a little creaky, just like the flooring throughout. Love it. Atmosphere, service in the bar and restaurant first class. Food good. Ambience excellent.
Stayed 2 nights in Dec 2019
Response from Simon Barker on Jan 6, 2020
Dear Stephen Thank you for your very positive review. I hope that we are able to welcome you back in the very near future. With very best wishes Simon Barker General Manager

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 24, 2019
Dear Steven Thank you for your outstanding review score. We hoe to be able to welcome you back in the very near future. With very best wishes Simon Barker General Manager

10/10 Excellent

piers

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the area
I stayed here 10 years ago and it is just as good, if not better! Superb hotel!
Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 23, 2019
Dear Piers Many thanks for your very kind and generous comments. I hope that it is not too long before we have the pleasure of looking after you again. With very best wishes Simon Barker General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building that has been maintained beautifully. Excellent staff and standards. Noises room due to location to bar
Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 20, 2019
Thank you for your excellent review. We hope to be of service to you again in the very near future. Kind regards Simon Barker

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 17, 2019
Thank you for your high scoring review. The team are very grateful. We are delighted that you enjoyed your stay. Best wishes Simon Barker General Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t have been better looked after, the room was fabulous
Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 17, 2019
Dear Ryan Many thanks for your superb scoring review. The team are very grateful. We are delighted that you enjoyed your stay. With very best wishes Simon Barker General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely big comfy beds, beautiful x
Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 9, 2019
Thank you for your superb review. We hope to see you again very soon at Chilston Park Very best wishes Simon Barker General Manager

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel.
Wonderful hotel with a great location. Excellent service and a very comfortable bed. 100%recommended to anyone.
Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 5, 2019
Dear Clive Thank you for your wonderful review. It is greatly appreciated. I shall take great pleasure in sharing your very kind words with my entire team. I hope to be able to welcome you back to Chilston Park in the very near future. With kind regards Simon Barker General Manager

6/10 Okay

MRS TIFFANY L

Travelled with family
Liked: Cleanliness, room comfort
An OK experience in a beautiful setting
Our room was so hot on arrival we had to leave the door open. We arrived late (11pm) and the heating had been left on full blast. The guests above played loud drumming music in the morning and were very active on their running machine (at least that’s what I told my daughter... causing our door to knock on its frame! The ‘homemade’ pancakes had run out... therefore I am assuming they weren’t not homemade at all. The staff were OK but breakfast was a little ‘take it or leave it’, we had to wait ages for tea and coffee even though it wasn’t busy and there was not much customer care being offered.
Stayed 1 night in Dec 2019
Response from Simon Barker on Dec 4, 2019
Thank you for your review. We have tried to pre-empt the changing weather to ensure that all of our guests are comfortable in their rooms and I am sorry that you felt the temperature was too hot for you. I will ask our housekeeping team to be a little more aware moving forward. Regarding the noise of other guests, I am sorry that you have needed to mention this and I hope that it did not create too much inconvenience for you. I have already spoken to my team regarding breakfast service and again apologise if this rather unusual shortfall in our service delivery marred your stay. All of your points will be addressed and I hope that we have the pleasure of welcoming you back very soon so that you can see first hand the changes that have been made. With kind regards Simon Barker General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Simon Barker on Dec 4, 2019
Dear Payl Thank you for your perfect score. I certainly hope that we have the pleasure of looking after you again. Very best wishes Simon Barker General Manager