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Reviews of Anand Lodge

3 out of 5
Anand Lodge
37 Hastings Road, Pembury, Royal Tunbridge Wells, England

Reviews

6.0
Rating 10 - Excellent. 21 out of 136 reviews" "
Rating 8 - Good. 33 out of 136 reviews" "
Rating 6 - Okay. 26 out of 136 reviews" "
Rating 4 - Poor. 24 out of 136 reviews" "
Rating 2 - Terrible. 32 out of 136 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

5.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

sandile

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay, thank you
Warm welcome, helpful staff, they responded to special request, this was our third stay at this hotel and we are certainly planning to visit again. Very convenient for Tunbridge Wells and local area. Thank you.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good play to stay near Tunbridge Wells
Situated in Pembury on outskirts of Tunbridge Wells, good location, warm welcome, helpful, convenient, homely feel, good parking, will stay again
Stayed 3 nights in Oct 2023

4/10 Poor

Daren

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced dump, check-in was a nitemare not whats needed after a long day ... Does not have a resturant as advertised absolutley filthy ....hairs in bed,ripped pillow case stains on duvet,dirty mirrors the list goes on.. Save your money go somewhere else please,will never use again....
Stayed 1 night in Oct 2023
Response from Rani on Oct 12, 2023
Thank you very much for your review. Yes, you are perfectly right as we have never had a restaurant for evening meals as clearly specified in all agents adverts. All the nearest restaurants are only from 1 minute to 5 minutes walks from our hotel. You could have requested a staff to attend to any concerns of your room there and then and be happy with our free service. But it was your decision to communicate to us on this platform now to rectify an issue while you were using the room. A bit too late isn't it?

10/10 Excellent

diane

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, we ended up checking in much later than expected, but staff was very pleasant . All check innand check out instructions we explained well and easy to follow. The property was very clean ,plenty of linens .
Stayed 1 night in Sep 2023
Response from Thomas on Oct 12, 2023
Thank you very much for your review! It was a pleasure having you stay with us

4/10 Poor

Geoff

Liked: Cleanliness
Disliked: Staff & service, room comfort
We appreciated the efforts at recycling, the outdoor eating area, the chance to do some washing. The room was too small especially for a four night stay. When we commented the ‘receptionist’ said that they had upgraded us from a shared bathroom which was not the case as we had booked an ensuite room. We received an email about paid parking but out booking included parking. Reception over a telephone is not satisfactory.
Stayed 4 nights in Sep 2023
Response from Rani on Oct 12, 2023
Dear Geoff, thank you for your review. You never requested to see a member of a staff while staying with us although we saw pass you several times in the corridors. All your issues could have been looked into if you contacted us. We would be happy to see your requests 24hrs. Receptionist is 24hrs as we are the only hotel in the area that welcome guests 24hrs.

8/10 Good

david

Travelled with family
Liked: Staff & service
functional room
functional - curtains just about see through s room not dark - but it was ok
Stayed 1 night in Sep 2023
Response from Paul on Sep 12, 2023
Dear David, thank you for taking the time to give us a review, we appreciate your feedback and will take this on board in Anand Lodge's continuous effort to improve our rooms in our aim to be the best value-for-money hotel area. Your comments have been passed on to our maintenance team, thank you.

6/10 Okay

Albert

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I found a spider under the bedsheet and hair as well ..!!
Stayed 1 night in Aug 2023
Response from Jane on Aug 21, 2023
Thanks Albert for your review. If you would hvae contacted us there and then we would have come and dealt with the issue. Previously we have never had complaints regarding spiders.

6/10 Okay

mark

Travelled with pets
Liked: Cleanliness
The room was clean but very small for a double bed, the shower and toilet were built in to two corners of the room , which worked i suppose. It was a cheap place to stay in the area we needed to stay in. We booked in via an intercom telephone. This was unusual but worked ok. The lady who booked us in waived the on site car park charge, and also the dog extra charge. I would have challenged the dog charge being £23 ? for one night had she not just dropped it as she mentioned it over the intercom. If we had to pay for on site parking AND the dog it would have been an expensive stay . We payed £68 as we had some expedia points to use . If we had payed the standard price i think it would have been too much for the size of room . I dont mind paying up to £10 extra for the dog, but could not see why there should be a charge for parking a car in site . Oh, and our rooms window would only open an inch or two. There were instructons to open it further but they did not work. . It was a good job the weather was unusually cool for July! The only staff member we met was in the morning when we were leaving who was very pleasant.
Stayed 1 night in Jul 2023
Response from Jane on Aug 21, 2023
Thank you for your review. We are the only pet-freindly hotel in the area so the price we charge is considered reasonable by many of our guests. Regarding the window, we let our guests know both at check-in and in room information leaflet that should you have any issues with the room you need only call the on-site team and they will come and resolve the issue in less than 5 minutes.

8/10 Good

Sarah

Stayed 1 night in Jun 2023
Response from Natasha on Jun 28, 2023
Thank you.

8/10 Good

Colin

Stayed 7 nights in May 2023
Response from Tom on Jun 9, 2023
Thank you.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lodge was in a good position for what we needed. The host was friendly and very helpful. The garden was also spacious for children. Recommend anyone to stay.
Stayed 1 night in May 2023
Response from Jane on Jun 6, 2023
Hi Tiffany, thank you very much for your feedback, it was a pleasure having you stay with us!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice room friendly helpful staff. Plenty of parking spaces and good wifi. I will definitely be staying here again
Stayed 4 nights in May 2023
Response from Jane on Jun 6, 2023
Dear Andrew, thank you for taking the time to leave us a review, it was a pleasure having you stay with us!

2/10 Terrible

Adrian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for backpackers but for business awful.
I was not happy at all. Toe nails left on side. Hair on coat hanger. See pictures. No receptionist. No hot water for bath. No soap. Not a double bed but x2 single mattress’s. Interrupted whilst naked on bed by a man who was also supposedly staying in my room and had the code for the door. I want a refund…….
Toenails from last resident.
Stayed 1 night in May 2023
Response from Jane on Jun 6, 2023
Dear Adrian, we apologise for this uncommon standard of our rooms, we will take this on board to improve for future stays. Please note that should any guests be unhappy with the room provided, they need only let us know and we will happily arrange for a higher quality room free of charge.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Sue on Apr 20, 2023
Thank you very much for taking time to leave us a review.

8/10 Good

Freddie

Stayed 1 night in Mar 2023
Response from Paul on Apr 20, 2023
Thank you very much for taking time to leave us a review.

2/10 Terrible

Rhianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Adrian on Feb 16, 2023
We cannot accept your scoring of 2 and it is not fair on other prospective guests why they should be penalised by your opinion.This is the message we sent you soon after you contacted us: "Hi Rhianne following our conversation earlier on, we are sorry we can not refund you after checking in and made use of the room, especially you requested earlier checking without charging you early checking charges. We checked the room and could not find anything wrong. We have photographic evidences of good use of the bed and drinks by you."

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Tom on Jul 26, 2023
Thank you

2/10 Terrible

Turcu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Tom on Jul 26, 2023
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
comfortable stay.at Pembry
Stayed 1 night in Jul 2022
Response from Tom on Jul 26, 2023
Thank you

2/10 Terrible

Kelvin

Stayed 5 nights in Jun 2022
Response from Tom on Jul 26, 2023
Thank you

10/10 Excellent

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy place to stay ✨️
Anand Lodge is great place to stay, very clean, friendly and cosy. Cooked breakfast was very tasty, felt like being at home 😊 my fur baby was very happy! Big garden for your dog to have a play! Oh yes...they are dog friendly hotel which is amazing! Thank you ❤️
Stayed 1 night in Jul 2022
Response from Tom on Jul 26, 2023
Thank you

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful as I had a large case as was on my way to Heathrow the next day. They were quick to carry it both up and down the stairs.
Stayed 1 night in Aug 2021
Response from Tom on Jul 26, 2023
Thank you

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Tom on Jul 26, 2023
Thank you

10/10 Excellent

noreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Tom on Jul 26, 2023
Thank you

10/10 Excellent

Bianca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place and people!
It was a pleasure, very nice place,clean and sweet personal. I will come back definitely.
Stayed 4 nights in Aug 2021
Response from Tom on Jul 26, 2023
Thank you

4/10 Poor

lynette

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Tom on Jul 26, 2023
Thank you

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Home away from home?
Quaint location, more akin to a guest house than a hotel. Check in and check out by telephone - did not see any staff during my stay. Room was clean and comfortable but a little like being in someone's bedroom.
Stayed 1 night in Aug 2021
Response from Tom on Jul 26, 2023
Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay, staff are amazing! very peaceful, clean and comfortable
Stayed 1 night in Jul 2021
Response from Natalie on Jul 26, 2021
Thank you very much for taking time to leave us a review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Anand Lodge was conveniently located for us. The staff were welcoming and helpful. Our room was a little cramped with little or no storage, however, it had all the basic facilities and was beautifully clean and, I think, recently repainted.
Stayed 2 nights in Jul 2021
Response from Sue on Jul 26, 2021
Thank you for taking time to leave us a review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021
Response from Paul on Jul 6, 2021
Thank you very much for taking time to leave us a review

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone living in caravan in back garden and no one staffing the B&B. No breakfast available. The pictures on the website are just superficial and do not represent reality. Terrible experience. Don’t get fooled. It’s not worth it. There are better rooms at Premier Inn or Mercure nearby.
Stayed 1 night in Feb 2021
Response from John on Feb 13, 2021
Thank you for leaving a review. No one lives in the caravan in back garden. Staff available 24hrs via a secure COVID-19 distancing policy intercom at the reception also 24hrs direct line, mobile and email. You did not order breakfast. Our pictures are updated as and when necessary to reflect updates all the time. You were inside our hotel for only 10 minutes taking pictures. We provide an accurate service as per Expedia description. Premier Inn & Mercure closed at the moment. Sorry we will never accept this review as there is a CAD police case with this booking.

10/10 Excellent

Maria, Barnstaple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldnt have been friendlier or more helpful, going above and beyond to ensure we were happy and comfortable.
Stayed 2 nights in Nov 2020
Response from Sarah on Feb 13, 2021
Thank you very much for your review. It was a pleasure having you at our hote.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Paul on Aug 21, 2020
Thank you for leaving us a review.

8/10 Good

Ray, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Suitable location, close to the high street and shops. Friendly and willing staff. Fresh quirky 80s style bathroom.
Stayed 1 night in Jul 2020
Response from Tom on Jul 15, 2020
Thank you very much for taking time to leave us a review. This really helps us to make improvements. We will definitely look at the 'quirky' 80s style bathroom. Stay safe!

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2020
Response from Rachel on Jul 15, 2020
Sorry, difficult to give an informed response. Don't know the details and who posted this review. Stay anonymous doesn't help any hotels to make positive change which travellers will benefit in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Sarah on Feb 13, 2021
Thank you very much for your time to rate us.

8/10 Good

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very nice experience. Welcoming and helpful staff, and clean and tidy facilities. Highly recommended
Stayed 1 night in Feb 2020
Response from Lisa on Feb 8, 2020
Thank you for taking the time to leave us a review. Pleasure to welcome you. See you again.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Clean, nice and laid back, friendly reception from the owners, spot on for what we needed!
Stayed 4 nights in Jan 2020
Response from Jane on Feb 8, 2020
Thank you for taking the time to leave us a review. Pleasure to welcome you. Looking forward to seeing you again.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Tom on Dec 11, 2019
Difficult to assess genuinity of this anonymous review. We do not know on which areas this review has been based on and who were the guest?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and homely, with excellent service and value for money. The owners were so friendly and helpful. Great location, 5 mins from village with 3 pubs with excellent restaurants. Use of the kitchen was brilliant as I could microwave my gluten free dinners and store my bread etc in the fridge. Plenty of parking space with a nice garden and decking area. It was definitely a home from home experience which we thoroughly enjoyed and will most definitely book again next year.
Stayed 7 nights in Oct 2019
Response from Jane on Oct 23, 2019
Thank you very much for taking time to leave us a review. It was like family coming to pay us a visit. We really enjoy your company. Looking forward to welcome you again.

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Place to Stay
Very friendly staff, lovely room and view. Couldn’t have asked for a better place to stay.
Stayed 2 nights in Oct 2019
Response from Paul on Oct 23, 2019
Thank you very much for taking time to leave us a review. It was wonderful to have you with us. Come and see us again.

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stop over
I enjoyed my stay at the Anand because its in a nice location and the room was very comfortable and homely and warm .The check in system was fast track .Wifi very good and i must say the helpfulness and friendliness of the owners was a real bonus , glad i stayed .
Stayed 1 night in Sep 2019
Response from Sarah on Oct 23, 2019
Thank you very for taking time to leave us a review. It was a real pleasure to have you with us. Looking forward to welcome you again at Anand Lodge.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff and nice venue A+++++++++++
Stayed 1 night in Jul 2019
Response from Sarah on Feb 13, 2021
Thank you very much for your time to rate us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The bathroom was miniscule. Room on the third floor with no lift.
Stayed 1 night in Jun 2019
Response from Tom on Jul 26, 2023
Thank you

4/10 Poor

Alan

Given wrong room twice!
We booked a double room with en-suite, first we were given a very small room, then told we were in the wrong room so moved to slightly larger room but with shared bathroom. Couldn't shower before going out as the bathroom was occupied! Woken at 7.45 by someone drilling and working on pond right under our window. The staff were very nice but we won't be back.
Stayed 1 night in May 2019
Response from Tom on Jul 26, 2023
Thank you. We don’t agree

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is not a 3 star hotel. The room was tiny, had a shower in the bedroom and the toilet was tiny. Staff couldmt have been more helpful but the hotel itself needs to be completely redone as massively dated and shabby.
Stayed 1 night in May 2019
Response from Tom on Jul 26, 2023
Thank you

2/10 Terrible

Sikha

Disliked: Cleanliness, room comfort
Si
I went to stay there because my temporary job was closer to that lodge. There are number of reasons why I don’t recommend this place is a good place to live.1. Two single beds was added as a big bed which was uncomfortable to sleep, as a result level of bed was not balanced and uncomfortable . Also , bed sheet was dirty likewise mattress was loose. 2. No hot and cold water for shower, when I went to take shower , no cold water I went to request in the reception 2 ladies came after 25 minuets and told me it was fixed and when I went to take shower again there was no cold water. That was really frustrating coz I was exhausted and anted to rest ASAP . When I went to complain in reception the guy from the phone said I did not know how to use shower therefore it was not working. What a joke? Anyways I had actually booked for 2 nights but lived only that night. Lastly that room No. 10 was very noisy. I could hear the noise from another room after neglecting my knock went to complain but the guy declined to come and check thought it was my problem. Rubbish. Felt terrible.
Stayed 2 nights in May 2019
Response from Tom on Jul 26, 2023
Thank you. We don’t agree.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely and the staff are excellent. It has a very cosy, homely feel. I only wish I had been in the area longer.
Stayed 1 night in May 2019
Response from Sarah on Feb 13, 2021
Thank you for your time to leave us a review.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & Clean
Friendly staff, nice clean room, plenty of parking.
Stayed 1 night in Mar 2019
Response from Sarah on Feb 13, 2021
Thank you very much for your time for a review.