Standard Room, 2 Queen Beds, Non Smoking

Reviews of Quality Inn

2.5 out of 5
Quality Inn
121 3rd Ave, Kearney, NE

Reviews

7.8

Good

Rating 10 - Excellent. 221 out of 675 reviews" "
Rating 8 - Good. 273 out of 675 reviews" "
Rating 6 - Okay. 102 out of 675 reviews" "
Rating 4 - Poor. 48 out of 675 reviews" "
Rating 2 - Terrible. 31 out of 675 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here March 20 2024 for State speech, we got room 302. A soon we got inside of the room we noticed the beds were not well made. We unmade the beds to go to sleep and it was big disgusting surprise. They weren't clean and and there was alot of hair everywhere. We went back to the reception to make a complaint. It was all ready passed 10pm at this point. This young lady said I can give you clean sheets and you can make your own beds. We aksed why we would have to make the beds and she replied well I don't have anybody to help me here right now. She made the report thag night. Next morning when we checked out a different woman was there. She had an attitude with us. We asked about our complaint we made about the beds. She said we will take $22.00 off with taxes included. To be clear, we don't want free rooms We were getting attitudes the entire time and no one ever apologized. Please check your beds before spending the night.
Stayed 1 night in Mar 2024

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine!
Stayed 1 night in Mar 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ring around the pool; toilet had mold; bathroom very dirty; weird guy was hanging out in front 24 hrs; staff seemed bothered when our room key did not work; 2nd night our room key was deactivated for no reason; Great waffles and breakfast; very clean bedding but tattered and aged, mattress like rocks; ice on 1st flr only; if you're a hotel by the world's largest bird migration, perhaps be more knowledgeable about it for older guests paying good money
Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Travelled with partner
Average at best. Could use an update.
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price...clean room...good coffee.
Stayed 2 nights in Mar 2024

6/10 Okay

Leo

Good enough for one night and that’s about it.
Stayed 1 night in Mar 2024
Response from ALY on Mar 23, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

McKenna

Stayed 4 nights in Mar 2024
Response from aLY on Mar 23, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. . Your satisfaction is important to us and what you experience is not how this hotel is normally ran. I assure you we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I am truly sorry for your experience with us and hope that you will consider staying with us again one day so we can have another chance to provide you with superior experience.Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kearney.

10/10 Excellent

Steven, Knoxville

Liked: Cleanliness, property conditions & facilities
Check in went well and room as expected. Would stay again. Staff super friendly and helpful.
Stayed 1 night in Mar 2024
Response from ALY on Mar 23, 2024
I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Kelsee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good breakfast, would stay again
Stayed 2 nights in Mar 2024
Response from aLY on Mar 23, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly just needed a room on my move to Kansas from Oregon and it worked. Was glad I could use the hdmi in the tv for my game system.
Stayed 1 night in Jan 2024
Response from ALY on Jan 29, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Leon van der

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Aly on Jan 29, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, well lit parking area. Quiet.
Stayed 1 night in Jan 2024
Response from Aly on Jan 29, 2024
I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Ezequiel

Liked: Staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jan 2024
Response from Aly on Jan 29, 2024
I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

Colette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Jan 2024
Response from Aly on Jan 29, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Robert

Liked: Staff & service
Easy and quick check in, pretty basic hotel but decent for road trips etc.
Stayed 1 night in Jan 2024
Response from Aly on Jan 22, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Shauna

Business traveller
Mold in the bathroom and I’m deathly allergic so now I’m having trouble breathing
Stayed 1 night in Jan 2024
Response from Aly on Jan 22, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Kelly

Stayed 1 night in Jan 2024
Response from Aly on Jan 19, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm when it was very cold outside
Stayed 1 night in Dec 2023
Response from Aly on Jan 19, 2024
I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here last minute due to a snow storm. It was a nice place to stay. There are dinning options near by. The staff are friendly. Would stay here again.
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

8/10 Good

Stuart J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was dirty and the shower curtain smelled moldy
Stayed 2 nights in Dec 2023
Response from Aly on Jan 10, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Joelle Christine

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Rena

Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Bed was a bit uncomfortable but that could have just been me after driving 12 hrs lol.
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Irene

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not very clean and in poor shape.
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Paula

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Aly on Jan 10, 2024
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Cherilyn

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

dianna

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff was really nice and friendly
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Tyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price!
Stayed 1 night in Dec 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Joan

Liked: Cleanliness
Quiet
Stayed 1 night in Nov 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The bed was so bumpy and hard. There was a slide to the other side of the bed. If you got stuck in the rut of the mattress it was a battle getting out asleep. The juice machine was broken. I heard people complain about the breakfast. The breakfast was ok. Could use biscuits and gravy as a choice as well. It was a nice place to stay before and after I had surgery.
Stayed 2 nights in Nov 2023
Response from Aly on Jan 10, 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding us not being able to offer hot breakfast due to Choice guidelines for Quality is that we ONLY have to offer coffee, juice and waffles. But we care about our guest and we put out as much as we are allowed following Choice and our owners guidelines which does NOT include hot breakfast at this time. Thank you for your time and feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Kearney.

8/10 Good

Kathleen

Stayed 1 night in Nov 2023
Response from Aly on Jan 10, 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not very clean. The drain in the sink was not working. The so called breakfast was a joke. I would not stay again even if were free.
Stayed 2 nights in Nov 2023

6/10 Okay

Miranda, Torrington

Travelled with pets
Liked: Staff & service
Disliked: Amenities
Hotel was good for a one night stay while traveling with my pets. The pet fee was very reasonable and there was good grass areas for walking them. The hotel itself needs some TLC. My room had trim coming off the walls, stained carpets and wobbly tables. Overall it was sufficient for my stay. Would stay again.
Stayed 1 night in Oct 2023

6/10 Okay

Debra

Travelled with partner
Overall room needs updating -Bed soft, needs repainting, stains in sink & bathtub. The air conditioner sounded like a diesel truck starting up every time it turned on. The available breakfast was a breakfast sandwich you warmed up in the microwave.
Stayed 1 night in Oct 2023

8/10 Good

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful front desk
outstanding service at front desk. very helpful
Stayed 1 night in Oct 2023

6/10 Okay

John

Liked: Staff & service
Just an overnight stay. Very windy the night we were there and the dumpster lids were not secured so they were slamming around. Other then that not much to see here.
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Travelled with family
Clean
Room was very clean nicely decorated But please make your rooms more wheelchair accessible. I was unable to get my wheelchair under the sink plus the sink part was so high I couldn’t reach the faucets and the mirror was too high. Plus, the bed was 8 inches higher than my chair, I had to have my son pick me up and put me in the bed. Get with the program please.
Stayed 1 night in Oct 2023

8/10 Good

Veta

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like attempts are being made to update
Stayed 1 night in Oct 2023

6/10 Okay

Janine

Stayed 2 nights in Oct 2023

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and heated pool. Staff went above and beyond to accomodate. Plenty of dining options within walking distance. Will stay again!
Stayed 1 night in Sep 2023

8/10 Good

Bradford

Stayed 1 night in Sep 2023

10/10 Excellent

Dale

Stayed 1 night in Aug 2023

10/10 Excellent

tammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023