Ratings based on 680 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Very nice hotel

Posted 25-Jul-2014
Pros: pools, plants
Cons: on-site restaurant availability
Location: walking on beach, surfing, shopping, hiking along the shore, golfing, snorkeling, swimming
Very well maintained hotel, beautiful grounds, nice pools with salt water lagoon, water slide for kids and adults too!
3 out of 5
by A verified traveller

restaurants good, pool not so much

Posted 21-Jul-2014
Pros: the restaurants
Cons: pool side, room turndown
Tidepools was awesome, however the pool is not so great. There are never any open chairs because people leave their towels and the staff never go around picking them up, so you never know if they are occupied. Also the servers will walk by you unless you wave to them. Had to ask for the bottles of water that were free.
5 out of 5
Recommended
for Couples
by A verified traveller from Honolulu

Friendly, welcoming staff at a lovely resort.

Posted 16-Jul-2014
Pros: Beautiful grounds, beautiful buildings, friendly staff, fabulous view from our room, right on the ocean. The pools are amazing.
Cons: It's expensive, but we loved every minute of it, so it was worth it to us.
Location: Easy access to the beach and hiking (Shipwreck Beach). Lots of waves for surfing.
We stayed for a week at the Grand Hyatt for our honeymoon. It was everything we had dreamed of. The staff was friendly and accommodating everywhere we went. We especially took advantage of the Anara Spa facilities. We used the gym, which was comfortable and well equipped. I took several group exercise classes, including Zumba, aqua aerobics, and Fitball power sculpt with Ani. We enjoyed swimming in the 150 yard lap pool at the spa as well as soaking in the jacuzzis and relaxing in the steam room. We enjoyed eating the restaurants at the facility. We had an especially delicious dinner one night at the Tidepool Restaurant. We enjoyed watching the families with kids enjoying themselves, but also had several options to find quiet adult time. We liked the shopping at the hotel. We liked the local crafts vendors who came and set up their stalls at different times during the week. We loved the tropical birds. Very romantic and fun get away!
1 out of 5
by A verified traveller from san francisco

not for gays

Posted 13-Jul-2014
Pros: the setting and the staff
Cons: many things but mostly their treatment of gay couples
Location: captains Andy's boat tours. and Tortilla republic is a must for mexican food...delicious.
we were turned away from the tidepools restaurant on the property. my shirt was sleeveless and yet women could wear tube tops, camisoles and halter necks which were back less but the gay couple (us) were offered shirts and told to cover their arms. We had an awesome massge the day we arrived but our second massage mysteriously disappeared from the books, even though we had proof of purchase and a confirmation email for the booking which was made and paid for 7 weeks earlier..nothing was offered in return. I planned to propose to my partner of 9 years on the day we were to have our second massage and dinner at the tidepools restaurant but given my fury over the way we were treated I held off on the proposal until a more harmonious time. It's frustrating to think we would be engaged to be married had we not been discriminated against ...we had after all come to Kauai to celebrate our 9 year anniversary, my partners 55th birthday and my proposal to him. We'll certainly never return and have been waiting for Hyatt to respond to 2 emails addressing to our concerns.
5 out of 5
Recommended
for Everyone
by A verified traveller from Poway, Ca

Awesome!

Posted 13-Jul-2014
Not only the facility is beautiful,the Grand Hyatt has delicious food. There are free craft classes ~ making leis, shells bracelets, and many games.
4 out of 5
Recommended
for Everyone
by A verified traveller

Large hotel with lovely grounds

Posted 8-Jul-2014
Overall a great holiday. The hotel is large but because the grounds and swimming area is well designed and laid out it never feels overly crowded. The outdoor area is well maintained. The rooms are spacious and comfortable. An older hotel that could do with some upgrading but still a good choice. The breakfast buffet experience was horrible, crowded almost zoo like, but the alternative site at the golf club was lovely and calm with great views, though the menu is more limited. 5 min drive to Poipu beach and shopping/restaurants/cafes. Good choice of restaurants nearby meant we never ate supper in the hotel. Good gym and wifi.
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

Another amazing stay!

Posted 1-Jul-2014
At check in we were recognized as repeat guests by Coreen who proceeded to be very engaging. We told her it was our tenth anniversary and that we had our wedding reception at Tidepools. She upgraded our room and even sent up a bottle of bubbly. Bellman was gracious and engaging while walking us to our room and provided updates about the hotel since our last visit. Had to call down as our fridge was not working and later on when we turned on the tv that was not working. Missing a cable of all things. Anyway both issues fixed immediately upon notification. The only bad thing was that when walking back from there amazing pool we were swarmed with gnats as were other guests along this walkway. It was like out of a movie and we were both covered by the time we got back to the room. It was so bad that we chose not to open our lanai door which is truly sad. I still rate this place so high because on previous visits we have never encountered anything like this. Additionally the staff is top notch all the way around. We enjoyed Stevensons for some sushi, the golf club for breakfast, drinks all around, and enjoyed the pool and spa services. The Anara Spa is fantastic. it's worth a day pass if you don't get a treatment. Special thanks to Coreen for the upgrade and special attention. Mahalo.
5 out of 5
Recommended
for Families
by A verified traveller from Redlands, CA

Wonderful hotel

Posted 29-Jun-2014
Pros: The large meticulously kept hotel gardens and pools were amazing.
Location: Superb breakfast at a nearby golf course restaurant.
The hotel is beautiful. The staff, facilities, and location are fantastic. The swimming pools and beach were wonderful. One of the best vacations our family has ever taken. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TC

Excellent Kauai destination

Posted 21-Jun-2014
The hotel was beautiful , clean and tropical. The staff were friendly and so helpful. We will definitely be coming again!!
5 out of 5
Recommended
for Everyone
by Esra from San Diego, CA

Nice hotel for family with toddlers

Posted 16-Jun-2014
Pros: Everything was nice except for the $25 + tax Resort Fee... disturbing charge when you're already paying over $300/night...
Location: Snorkeling trip to Na Pali coast and Nihau. Helicopter tour. Island drive, Waimea Canyon.
Our son (3 year old) loved the salt water pool / the lagoon and it was so convenient to have the beach access to play with the waves and then walk back to the pool for some relaxing play time. We loved the hotel, the landscaping and the open lobby and the seaview terrace was simply breathtaking.