Ratings based on 725 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Awesome Honey Moon

Posted 30-Oct-2014
Pros: The scenery, the pools, the staff quality
Cons: Shuttle service entertainment around pool area
We had an amazing experience, my wife is ready to go back this minute, The physical beauty of the property is like nothing I have ever experienced. The layout, aesthetics, the scenery, views and facilities are absolutely breathe taking. We recommend that they consider a shuttle service from the Lihue Airport to make it more convenient for guests. The staff members are first class. The Hotel doesn't miss a beat, I kid you not
5 out of 5
Recommended
for Everyone
by A verified traveller from IN

Excellent location

Posted 27-Oct-2014
Phenominal amenities. Great service and very helpful and knowledgable staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Vacation/Honeymoon of a lifetime

Posted 24-Oct-2014
Pros: Everything
Cons: Bigger fridge and a microwave oven.
Location: Plenty to do and plenty of places for breakfast, lunch and dinner.
The vacation/honeymoon of a lifetime. This beautiful hotel was more than what we expected and what we were told about resort from previous guests. The staff was very friendly and always willing to give a "good morning" or an "aloha". We had a first floor room with a pool view which was perfect because it felt like we had our own personal pool in our beautiful backyard and took advantage of taking evening dips in the pool. The bar in the pool area was very nice as well with a friendly staff, especially Mr. Mark the bartender, he was from the LBC area so we hit it off since we are from the LA area. The ladies from the hotel coffee shop were also very nice and I became familiar to them with getting my morning coffees and breakfast danish or bagel, plenty to choose from.
3 out of 5
by A verified traveller from Berkeley, CA

Less than expected - esp for Hyatt

Posted 20-Oct-2014
Pros: The outdoor pools were fun and the distance to beach unbeatable.
Cons: Well, much cleaner rooms would be great (see above.)
Location: Poipu is the perfect locale for a honeymoon given its proximity to nice restaurants, beaches and access to the rest of the island.
The Hyatt generally gets great reviews and we were expecting to love it, too, but it fell short... We went to Kauai for our honeymoon and shelled out a lot for a room that had an ocean view (plus, um, a parking lot). The room was ok (didn't quite wow us with luxury) and the facilities of the Hyatt property itself are nice, but our room was a disappointment. For nearly $500 a night, we expected - at a minimum - a clean room. C'mon, guys. I called 3 days in a row, once to housekeeping and twice to the front desk before the mgr. of housekeeping followed up. While he was diligent in his follow through and the initial items we'd pointed out as being sub par were somewhat addressed (i.e. the greasy handprints on the sliding glass door/windows, the mildew on the left corner of the vanity), there was a lot to be desired for the amount we spent - streaks, residue of cleaning product and the marble sink counter was not well-cleaned. I expected more of Hyatt and especially at that price point.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toowoomba

Large hotel, nice pools

Posted 18-Oct-2014
Pros: The pools are the highlight of the hotel, expansive, well kept, uncrowded and varied, from lazy river, salt lagoons to adults only pool.
Cons: The rooms could do with a bit of an update in the bathroom and better lighting.
Location: Location is nice, a little isolated though, it is necessary to have a car to get to other restaurants and attractions on your own schedule (or taxi).
This was our first stay on Kauai, having visited Oahu; Maui and the Big Island on previous trips to Hawaii. The hotel is a moderate drive from the airport and a car is important to getting around. The hotel lobby is impressive and has an expansive view of the ocean, rivaling but not quite equaling others that we have visited, such as the Sheraton Maui and Fairmont Orchid on the Big Island. Check in was quick and simple, staff were friendly and helpful. The hotel is quite large and each wing only has a limited number of elevators, our room was located a long walk from the elevator, which was a minor inconvenience if coming and going regularly. The room was tidy, slightly dated and lacking any ceiling lighting, so was quite dark if curtains closed. Shower was over the bath with a fabric curtain but wasn't too bad. The pools were extensive and the key feature of the hotel, lots of sunlounges and not too much of a crowd. The beach at the hotel was not particularly suited to swimming at this time of year. Restaurants on site were good, but it was a drive to any other restaurants, none outside the hotel within a short walk - probably best to hire a car. We had considered this hotel for our honeymoon a few years ago and decided to go to the Fairmont Orchid on the Big Island instead, having now stayed at both my wife and I both agreed that the Fairmont was a much better choice for a honeymoon. Probably the best on the Southern coast of Kauai, if the beach isn't main priority.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2014
Great experience! Would love to come back again this time longer.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Gatos, CA

Posted 13-Oct-2014
Pros: What is there not to like?
Cons: Tough to come up with an answer here.
Location: Restaurants & access to activities are good. Southern part of island offers the best weather.
For a large chain hotel, you couldn't ask for a better hotel. Beautiful location & outstanding service! I would highly recommend!
4 out of 5
Recommended
for Families
by A verified traveller from Calif.

Beautiful place; but difficult to navigate.

Posted 12-Oct-2014
Pros: The ocean view, the pools and grottos, the friendly accomodating staff, the food.
Cons: Better signage! An elevator in every corner of large buildings. Rugs on slippery floors. (I slipped 3 times; fortunately did not fall though.)
Location: Recommend helicopter tour above all else.
We made reservations late so we ended up in the far corner of a 52-acre complex. Our building only had two elevators and we were close to neither...so lots of walking. While the complex is absolutely gorgeous with pools, lush foliage, grottos and ultimately an ocean view, it's not easy to navigate. The property sits on many levels broken up by stairs, bridges, grottos and pools. You cannot just walk from point A to Point B, you have to go up and down stairs and across bridges...often times to find a body of water cuts you off, so you have to back track. But if you love water, foliage and birds, you will love this place! Food is fairly pricey though. After a long flight, we got down to the outside snack bar ,very hungry, late in the day. The cost of two Hawaiian margaritas, two small fish tacos, one fish sandwich was: $64.00. And they told us to go to the bar to get our own drinks! We also waited 20 minutes to check in on a Wednesday afternoon! But the service staff is really nice, the food is good, the view spectacular, the water sounds relaxing. Can also walk along the beach on a path for quite a distance. They have a 150 foot slide, a lazy river, and there are two small sandy beaches with optional cabans at $80 a day. They bring you ice water and bring ordered food and drinks. Worth it for one day at least!
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Love this place!

Posted 7-Oct-2014
Pros: The hotel and ground expansiveness, cleanliness, quiet location.
Location: Loved the location and proximity to old Koloa town.
This hotel location is fantastic. We loved our room which overlooked the adult pool and had views of the ocean. Shipwreck wing, I believe. We were supposed to have a "garden view" room, but it appears we were upgraded and that was truly a nice touch. The hotel and grounds are expansive, the upkeep amazing and just a beautiful, relaxing property. My only complaints as also noted by others, is that everything at the hotel is really expensive (drinks, food, excursions booked from the concierge, etc.). Because of that, my sister and I chose to eat and drink off site and booked our excursions directly through the businesses that offered the activities we were interested in. In the end, we really did save a lot of money so that we could indulge in some of the bigger excursions offered around the island. My other minor complaint has to do with hotel guests "saving" pool chairs in all the premium locations around the pool. We noticed quickly that they come down in the morning with their towels and empty bags and snag a few prime chairs, leave and don't return until afternoon. Really annoying and that's all I'll say about that. Next time, we'll know better and adopt the "when in Rome" mindset if the staff can't somehow "fix" that problem. I did encounter a less-than-friendly gentleman over at the Poipu Bay golf pro shop that slammed down a pen, receipt and my Visa card on the counter when paying for a hat, never said a word to me, but maybe he was having a bad day?
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 6-Oct-2014
Pros: Pool, Lagoon, Tidepools restaurant
Cons: More inclusions for resort amenities
We loved this hotel and would stay here again in a second. The beach it is located on (Shipwreck beach) is small but really beautiful. I did not swim in the water because it is pretty rough. It is nice to sit by though. Our favorite part were the pools and the lagoon. They are simply beautiful! After a long day of sightseeing we would always make a point to spend a few late afternoon hours in the pools. Very relaxing. The grounds of this hotel are truly stunning! Our room was comfortable enough. Perhaps the rooms could use a bit of a face-lift but that is just me being picky. The staff here were helpful and friendly. Also, we really enjoyed a nice meal at Tidepools (one of the restaurants on the grounds). I do have to dock a point though (and this is a overall theme in traveling throughout Hawaii) for the tourist rip-off factor. Hotels charge exorbitant amounts of money to "rent" things like cabanas, chairs, floating devices etc. I feel like if you are paying a good amount of money to stay in a nice hotel (and this hotel is NOT cheap!) that you should at least be able to sit under an umbrella for no cost! They do charge a resort fee, why can't this be included?!? Like I said though, this is not uncommon for any hotel on the islands, it just really bothers me. Overall, if you stay at the Grand Hyatt you will enjoy yourself!