Exterior

Reviews of Sheraton Kauai Coconut Beach Resort

4 out of 5
Sheraton Kauai Coconut Beach Resort
650 Aleka Loop, Kapaa, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 350 out of 608 reviews" "
Rating 8 - Good. 146 out of 608 reviews" "
Rating 6 - Okay. 60 out of 608 reviews" "
Rating 4 - Poor. 28 out of 608 reviews" "
Rating 2 - Terrible. 24 out of 608 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Cristin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay here. Very clean rooms and comfortable beds. Staff was very friendly and helpful. My only negative is the beach is not swimmable and the pool was cold.
Stayed 5 nights in Jan 2024
Response from General Manager on Mar 26, 2024
Dear Cristin,Thank you for sharing your positive feedback about your recent stay at the Sheraton Kauai Coconut Beach Resort. We're delighted to hear that you enjoyed our clean and comfortable rooms and that our team provided you with exceptional hospitality. We also appreciate your comment about the temperature of the beach and pool, and we will take it into consideration as we strive to improve our guests' experiences. Your satisfaction is our top priority, and we're excited to have the chance to provide you with an even better stay during your next visit.

8/10 Good

Rajasree

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my forever home away from home
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Monica,Thank you for choosing Sheraton Kauai Coconut Beach Resort! Our team is delighted you had a wonderful stay with us. We take pride in providing a phenomenal experience for our guests, and we appreciate your feedback. It would be a pleasure to host you the next time you are in the area for another memorable experience.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Staff very helpful & kind.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Jody,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Sheraton Kauai Coconut Beach Resort!

10/10 Excellent

Teara

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was lovely with a great location on the beach and convenient to access the awesome recreation path!
Stayed 7 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Teara,We are honored that you chose us to host your recent visit to Kauai! Thank you for the kind compliments and for awarding us with a five-star rating. Your satisfaction will always be a top priority. Come back again soon for another memorable escape here at Sheraton Kauai Coconut Beach Resort!

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel The area around is ok not much to do close by
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Mauricio,We are delighted to see that your time at Sheraton Kauai Coconut Beach Resort was enjoyable! It is always a delight to know that we checked all the right boxes for a memorable stay. While our location was not to your preference, our staff is always happy to provide you with some helpful suggestions. This can help ensure your time in Kauai is packed full of experiences. Come back and stay with us on your next island getaway!

10/10 Excellent

Noelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 8 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Noelle,Thank you for your fantastic feedback on your stay at Sheraton Kauai Coconut Beach Resort. It was wonderful hearing that you loved everything about your stay at our resort! We pride ourselves on giving our guests an authentic, celebratory experience of native Hawaiian and Polynesian cultures during their time with us. On your next trip, make sure to add seats for our Luau Ka Hikina with your stay. It's a great chance to try locally sourced, authentic Hawaiian food while witnessing live music and traditional dances!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Gary,We are honored you chose Sheraton Kauai Coconut Beach Resort and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business and they will be delighted to know they helped make your stay so enjoyable. Thank you for sharing your lovely review. It would be a pleasure to welcome you back again to our little slice of paradise.

10/10 Excellent

valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room and view was beautiful. Lovely hotel.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 12, 2024
Thank you so much for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. We hold ourselves to a high standard of quality to ensure all guests enjoy their stay and leave wanting to come back. Your feedback leaves us thrilled knowing that you enjoyed your stay along with the views our resort has to offer. We hope the rest of your vacation was a success, and we hope to see you again soon.

10/10 Excellent

Helen, Ponca city

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Stew

Liked: Cleanliness, property conditions & facilities
Ocean front room offered gorveous view and relaxing sound of surf lulling me to sleep each night. Walking paths were enjoyable and scenic.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Stew,It is wonderful to know that you had an excellent experience with us! We appreciate you spotlighting our spectacular views and idyllic location. Thank you for your kind review and perfect rating, and we hope you return soon!

6/10 Okay

Glenna

Travelled with family
The room we stayed in was very noisy due to the fact they hosted a luai at nights. You could not relax in your room during these times. We stayed in a garden view room.
Stayed 6 nights in Feb 2024
Response from Holly on Mar 5, 2024
Aloha, Thank you for sharing your feedback! We apologize you experienced the noise disturbance from our Luau's, as we hope all guests are able to have a relaxing and enjoyable experience.

10/10 Excellent

Adam

Stayed 6 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason for the 4 stars was our room had water seeping from underneath the floor near the porch when it would rain. Room 476 by the way. Did report this. Otherwise the stay was perfect.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Daniel,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with water entering the room, and we'll look into this further. The next time you're in town, please come see us again.

6/10 Okay

Glenda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff, great view and food good. Bathroom was dirty and property had a couple flowers, not so pretty.
Stayed 10 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Glenda,A top-notch dining experience is often the most memorable part of any trip, and we're glad that this was the case for you! We're also delighted you enjoyed our friendly service but don't worry, we hear your cleanliness concerns and have our housekeeping team looking into them. It would be our pleasure to welcome you back in the future, so come and see us again!

10/10 Excellent

Renee Patrick Devon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Renee,Thank you! Welcoming you to Kauai was a treat, and we're happy you had a great experience. Please come back to Sheraton Kauai Coconut Beach Resort soon!

10/10 Excellent

greg

Stayed 2 nights in Feb 2024

8/10 Good

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to stores and restaurants. If you are looking to swim, realize there is a reef of lava about 20 feet into the water.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Karla,From our amazing location to our nearby attractions, we're so happy to know that everything about your visit left a positive impression on you. Thank you so much for the high rating, and we hope to have the chance to host you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Holly on Mar 5, 2024
Aloha, Mahalo for your rating! We are pleased you had an enjoyable experience with us.

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Pool
Stayed 1 night in Dec 2023
Response from General Manager on Feb 13, 2024
Dear Lisa,Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with a wonderful experience, so we're delighted you enjoyed our relaxing swimming pool. It was a pleasure to host you, and we hope to welcome you back in the future.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Holly on Feb 14, 2024
Aloha Karla, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

6/10 Okay

Tara

Liked: Cleanliness, staff & service
The staff was excellent and very helpful. There seemed to be no one dedicated to resort activities though except for the poor hotel concierge who was always busy with a line up. Mine one compliant is what I paid for on the advertised website and what I actually got was 2 totally different things and given the xmas season there was no alterations that could be made
Stayed 9 nights in Dec 2023
Response from General Manager on Feb 9, 2024
Dear Tara,While we are delighted our staff's hospitality impressed you, we sincerely apologize that you did not have a perfect getaway at our resort. We are confident that we can provide you with a better overall experience, and we hope you'll give us another chance someday to regain your trust.

6/10 Okay

ed

Liked: Cleanliness, amenities
Disliked: Staff & service
the front desk person was very rude
Stayed 14 nights in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Ed,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any perceived rudeness from our staff. It's important to us that all our guests feel welcome, and we'll speak with our team about your comments. Should you be in the area again, please come back to see us.

8/10 Good

Mona Lisa, Vashon

Liked: Staff & service, amenities, property conditions & facilities
Walkable. It's a small property and easy to access the beach and shops. That's the best part. Friendly staff.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Thank you for choosing to stay with us at Sheraton Kauai Coconut Beach Resort. Our goal is to provide every guest with friendly service, so we're thrilled our team was able to uphold this standard. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Suthasinee

Travelled with family and small children
The location was great with beach front, walkable to Coconut market and other convenience stores, not too far from airport. But restroom in MoaMoa restaurant was not cleaned. The front desk person was not so nice and gave me the worse room with the roof with a/c compressors view and noisy at night. I asked for upgrade but it was not available because I booked with third party (Expedia). I probably have to look for other resources to book my trip. Most of the time they don’t treat us nicely if we booked with Expedia. No special treat, no free bottle of water, I cannot collect point with hotel also.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 2, 2024
We're so happy to know that our location was perfect for your needs. That being said, we apologize for any service concerns during your visit, and it's unfortunate to hear that we couldn't accommodate your upgrade request. Our team always strives to provide the best experience possible, so we'll be sure to discuss your comments internally. Despite this, we hope you will come back to visit us again soon; we're confident we can impress you.

8/10 Good

Kirt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Holly on Feb 14, 2024
Aloha Kirt, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

10/10 Excellent

Nicole, elgin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Holly on Feb 14, 2024
Aloha Nicole, Thank you for choosing Sheraton Kauai Coconut Beach Resort! We're glad you enjoyed the beautiful beach at night, and we look forward to seeing you again soon.

6/10 Okay

Sarvsheel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

David G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Holly on Mar 5, 2024
Aloha, Mahalo for your rating! We are pleased you had an enjoyable experience with us.

8/10 Good

Andrew

Room ac turned off n on all night. Room was very loud. Did not get rest
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Andrew,While we appreciate your high rating, we are saddened to learn that certain aspects of your stay displeased you. In the future, please let our front desk team know about any concerns you may have, as we are always willing to assist you in any way we can. While your time with us wasn't flawless, we hope you'll revisit us for a better overall experience.

6/10 Okay

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room wasn’t ready at check-in time, staff were not particularly helpful when anything came up, but the rooms are fine and physical beauty of the place makes it well worth the stay.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Tom,We are pleased you found our rooms comfortable and enjoyed our resort's beauty. However, we are sorry that your room was not ready at check-in time and that our staff was not as helpful as they should have been. This falls short of our usual standards, and we appreciate your feedback, which will help us improve our services. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next stay.

2/10 Terrible

Rad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Won’t stay here again staff was great hotel sucks overpriced for what you get. Two thumb’s down
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Rad,Thank you for your review. We regret to learn that you were not satisfied with your experience despite our hospitable team. Rest assured, our prices are competitive for our area— though please know we are always ready to address any concerns that are brought to our attention during your visit. That being said, we hope to deliver a fantastic overall value the next time you visit our property.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Loree

Stayed 1 night in Jan 2024

4/10 Poor

Lingyu

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff was inconsiderate and presumptuous, tried to give me a room next to construction with questionable air quality, and management was poor (no slippers, daily activities fall thru w/o notice). I also lost stuff placed in the room. Could be a great hotel if you are not unlucky like me given the amenities.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Lingyu,It is upsetting to hear about your experience, and we apologize for any shortfalls with our service. Rest assured, we will speak with our team right away and reinforce our commitment to providing outstanding hospitality. Regarding your missing items, please contact us so we can learn more and offer assistance where we can. Thank you for your feedback.

8/10 Good

Randolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need updating . people helpful ! liked the location and their luau was the best food and entertainment. heated pool !
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Randolph,Thank you for choosing our lovely resort for your recent visit to Kauai. We're glad you enjoyed your stay with us and our beautiful location, helpful staff, heated pool, and delicious food at the luau. Your comments are important to us, and we'll use them as we continuously work to improve our accommodations. It would be our pleasure to host you again at Sheraton Kauai Coconut Beach Resort, so come back soon.

6/10 Okay

Erica

Travelled with family
Liked: Cleanliness
Didn't get a view room even though we paid for it. King bed instead of two queen beds. They did allow for late check out which was great
Stayed 9 nights in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Erica,We always appreciate hearing from our guests, and we're glad we were able to accommodate your late check-out request. However, we apologize for any confusion with your reservation. We'll look into this further, and we invite you to stay with us again should you be back in the area.

6/10 Okay

Daisy

Stayed 5 nights in Dec 2023
Response from Holly on Mar 5, 2024
Aloha Daisy, Thank you for your feedback!

8/10 Good

Dennis Fredrick, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort next to a quiet little town. Would definitely go back!
Stayed 6 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Aloha John, Thank you for the excellent review of your recent stay at Sheraton Kauai Coconut Beach Resort. We're glad you enjoyed your time with us and our lovely property and quiet surroundings. It's the best compliment knowing we'll host you again when you return to Kauai, so come back soon.

4/10 Poor

Stephanie

Disliked: Staff & service, property conditions & facilities
Not what I expected. They lack in service.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Stephanie,Thank you for your honest feedback. We regret to learn of your disappointment with your experience. Your feedback will be shared with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

ZARISH

Stayed 3 nights in Dec 2023

10/10 Excellent

Tory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Had a leak in our room, but was accommodated quickly and fairly. The grounds were beautiful, staff was friendly. Wish that the restaurant was open later for breakfast and the other restaurants were open earlier so there is no gap in food options.
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Tory,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our idyllic setting is always appreciated! Your feedback regarding the availability of our food options will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for taking the time to leave a review, and we hope you return soon.

10/10 Excellent

Nandita

Stayed 3 nights in Dec 2023
Response from Holly on Mar 15, 2024
Aloha Nandita, Thank you for your feedback! We are thrilled to see you had an enjoyable vacation experience. Mahalo!

10/10 Excellent

ABHAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experience.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Abhay,We're genuinely grateful for your kind words and thrilled to hear that you had an excellent, beautiful experience with us. Your positive feedback means the world to our team, and we can't wait to welcome you back to Sheraton Kauai Coconut Beach Resort for another memorable visit.

10/10 Excellent

Yuko, Sammamish

Stayed 6 nights in Dec 2023