The staff were not friendly. When I arrived they were not very welcoming. Also, they offer fish feeding as an activity offered by the hotel. The first day when we wanted to participate, we came to the lobby and found no staff there for the activity. At 7:59 which is 1 minute before the activity I asked the staff if they were doing fish feeding at 8am. She said “yeah, in 2 minutes.” After waiting for a bit, 8:09 am, no one came. A man, who also is staying at the hotel saw us standing by the Koi fish pond and he said, “Did you know you can go up to the front desk and ask for some food to feed the fish?” That’s when I found out that this is what I had to do. The staff who I asked didn’t care to help and never bothered to check back with me. Another frustrating thing too is that I had called 6 months ahead of time when I reserved the hotel that I had an elderly in a wheelchair and 3 young kids. I needed two rooms next to each other and did not want to be far apart from them. They said ok and it was settled but when we got there it was not the case. We finally did get it resolved eventually but we were one room away from each other. After two days there were cockroaches in one of the rooms. So we ended up splitting up and my 2 kids and elderly mom had to be far away in another direction of the wing. This was very upsetting.
Another disappointment is that they charge a parking fee per day and a resort fee per day. This is ridiculous! The resort fee should include the parking fee.