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Reviews of Hotel Moonlight

4 out of 5
Hotel Moonlight
Paknajol, Thamel, Kathmandu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 66 reviews" "
Rating 8 - Good. 18 out of 66 reviews" "
Rating 6 - Okay. 5 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 2 out of 66 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Bradley, EDMONTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023

2/10 Terrible

Maxwell

Stayed 2 nights in Apr 2022
Response from Shakeen Rai on May 4, 2022
Dear Maxwell, Namaste! I extremely apologize for the awful experience. If you could spare time to share details that we need to pay attention to will help us a lot in near future. Thank you!

8/10 Good

Vladislav

Liked: Cleanliness, staff & service, amenities
It is just a hotel. Not very suitable for older people since second floor can only be reached by stairs. I have a leg injury, so it was not the most convenient for me. Everything else is on a better side of Nepalese standards.
Stayed 1 night in Dec 2021
Response from Shakeen Rai on Jan 31, 2022
Dear Vladislav, Namaste! Thank you for taking out your time and writing your valuable feedback. Apologies for the awful experience you had with us during your stay. Thank You!

8/10 Good

Dylan

Liked: Staff & service, property conditions & facilities, room comfort
Big menu, tasty breakfast and very friendly stuff
Many food choices on the menu, nice garden outside and very friendly and helpful stuff, but dirty floor in the room and one day we had a problem with hot water
Stayed 3 nights in Nov 2021
Response from Shakeen Rai on Dec 22, 2021
Dear Dylan, Namaste! Thank you for taking the time out to drop your feedback. We are extremely sorry for such an awful experience. Definitely, in the future, we will take your experience as a lesson to improve our services and work on your recommendations. I believe you will give us a chance to serve you in the future to witness the impact of your suggestions. Thank You!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The overall stay was ok with good hospitality from hotel staff
Stayed 2 nights in Feb 2020
Response from Shakeen Rai on Feb 14, 2020
Thank you for taking your time out and writing your valuable feedback. We will look forward for your future visits and arrival.

10/10 Excellent

Asta, Northern Arctic Norway

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff, they are very helpful, polite and friendly.I also appreciate the SPA facilities connected to the hotel. Even the Sauna was wonderful. We also enjoyed the breakfast with a lot of options. The variety of warm dishes was good, but I would have enjoyed to have mote traditional dishes at breakfast. The food variety was adjusted to western tourists and had a lot of unnecessary sweet cakes, instead I had wished they to have fresh variety of bread. That had made the breakfast menu excellent! They also play calming meditative music in the restaurant. Coffee was so good! There are bakeries in Kathmandu and in Rocka Guesthouse we were provided with fresh bread every morning from their own bakery. But our overall stay, with the possibility to walk and eat dinner in many nice places, cafes and restaurants and small shops nearby.
Stayed 4 nights in Jan 2020
Response from Shakeen Rai on Jan 26, 2020
Thank you for taking out your time and writing your valuable feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location and rooms
Good enough hotel in the busy city of Kathmandu. The location is good eveything is within walking distance.
Stayed 1 night in Dec 2019
Response from Shakeen Rai on Dec 27, 2019
Thank You for taking out your time to write wonderful review.

10/10 Excellent

Reem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t pass up the wonderful stay
The room are really clean and comfortable. The rooftop view was a nice add on. The breakfast had a large variety to choose from. The location was really convenient and close to everything. The staff was really friendly and helpful in every way. A real plus was the free one way airport transfer. You don’t get that in many hotels. I would definitely stay there again if I ever went back to Nepal. Thank you for the wonderful stay.
Stayed 1 night in Dec 2019
Response from Shakeen Rai on Dec 25, 2019
Thank you for taking out your time and writing this wonderful review. We will look forward for your future stay and visit at Hotel Moonlight.

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019
Response from Shakeen Rai on Nov 30, 2019
Thank you for taking your time to write your valuable feedback.

10/10 Excellent

Lee, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice oasis from the hustle and bustle of Thamel Kathmandu. Really nice breakfast buffet.
Stayed 1 night in Nov 2019
Response from Shakeen Rai on Nov 24, 2019
Thank you for taking out your time to write your valuable feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is perfect, close to the Thamel are but still quiet at night. Excellent staff, great facilities on site, bar restaurant spa and shops. Couple of things needed fixing in the room which they did straight away.
Stayed 4 nights in Nov 2019
Response from Shakeen Rai on Nov 10, 2019
Thank you for taking your time and writing your valuable feedback. We are overwhelmed to hear you had an amazing stay with us at Hotel Moonlight, Kathmandu.

2/10 Terrible

Jack, NY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not know how did they get all this good reviews, written by friends or staff?
Stayed 1 night in Aug 2017
Response from Shakeen Rai on Nov 22, 2019
Dear Jack, Namaste! We would really appreciate if you could share your feedback in more detail. Thank you !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Shakeen Rai on Aug 28, 2019
Thank You for taking your time and providing your valuable feedback.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good location. A lot of bars and restaurants nearby.
Stayed 6 nights in Aug 2019
Response from Shakeen Rai on Aug 21, 2019
Thank you for taking your time to review our hotel and leaving such wonderful feedback.

10/10 Excellent

DEVCHARN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2019
Response from Shakeen Rai on Aug 1, 2019
Thank you for taking your time and providing your valued feedback. It always motivate us to see such wonderful ratings.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming. Lovely clean rooms, appreciated the complimentary water every day
Stayed 2 nights in Jul 2019
Response from Shakeen Rai on Jul 23, 2019
Thank you for taking your time and leaving wonderful rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Shakeen Rai on Jul 23, 2019
Thank you for taking your time and leaving this wonderful rating.

8/10 Good

Holly

Stayed 2 nights in Jul 2019
Response from Shakeen Rai on Aug 11, 2019
Thank you for taking your time and sharing your valuable feedback.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Moonlight!
Great value hotel with nice rooms and bathrooms and brilliantly located
Stayed 4 nights in Feb 2019
Response from Shakeen Rai on Feb 28, 2019
Thank you for your time and leaving your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel and awesome staff. Everyone were polite and helpful during our stay. The hotel is close to the market and shops which was helpful. Overall really good experience.
Stayed 1 night in Dec 2018
Response from Shakeen Rai on Jan 19, 2019
Thank you for taking your time and writing this review. We are please to learn that you a good stay at Hotel Moonlight.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Near Thamel.
Near to Thamel. The room is simple, clean and comfortable. But form time to time, no hot water for shower, and blackout. They forgot to arrange to pick up us from airport to hotel, but finally they gave us a compensation.
Stayed 4 nights in Dec 2018
Response from Shakeen rai on Jan 7, 2019
Thank you for your feedback and sharing your experience. We are glad to read that you had a comfortable stay at Hotel Moonlight. We really apologize for the inconvenient you faced. Hotel Moonlight awaits your next visit and will try to meet expectation in every aspect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Shakeen Rai on Dec 2, 2018
Thank you for your feedback.

4/10 Poor

Tacettin

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Shakeen on Aug 19, 2018
Thank you for your feedback. We will try to improve our service in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Shakeen rai on Aug 9, 2018
Thank you for taking out your time to write wonderful review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Shakeen on May 30, 2018
Dear sir/madam, Thank you very much for taking out your time to this wonderful review. Regards Shakeen Rai

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Well located, friendly staff, clean and comfortable room
Response from Sudeep on Feb 26, 2018
Thank you very much for taking time to review our property Sir. We are very delighted and pumped that you liked our hospitality. Cheers!!!

10/10 Excellent

maria, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t fault
The hotel is in a good location. Beds are comfy, the showers are hot, the restaurant has good food, there is lots of choice for breakfast, nice seating areas outside to relax in, the staff couldn’t be more helpful. I would definitely recommend this hotel.
Stayed 1 night in Feb 2018
Response from Sudeep on Mar 16, 2018
Thank you very much for all the compliments, recommendation and taking your valuable time to review our hotel. We are here to serve you the best! Ciao!!! Cheers!!!

8/10 Good

Joel

Liked: Staff & service
Disliked: Property conditions & facilities
A good choice for Thamel
The service at this hotel is impeccable. However, the hotel itself needs more work. The floors and stairs are dirty due to on-going construction.
Stayed 4 nights in Oct 2017
Thank you Joel for your great review! We are delighted to know you had a great stay with us. Like you told, we are working hard to meet the expectation of our guest, however the renovation work is likely to be finished with in few days. We wish you good days ahead and see you again at Hotel Moonlight . Best Regards and Namaste! Dev Duwadi

6/10 Okay

Mohammad Jabed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Thank you Mr. Jabed for you review. We are working hard to meet your expectation next time to visit to Hotel Moonlight.

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very helpful staff & yum breakfast! There was some renovations happening at the time of our stay so was a lil noisy and not that pleasant to look at. Can imagine it will be fabulous when complete! Very clean tidy room
Stayed 2 nights in Sep 2017
Thank you jodie for the beautiful review! Yeah we are now completed and we now have a brand new functioning lift as well. We look forward to welcoming you again to Hotel Moonlight.

10/10 Excellent

Ming, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Every Thing Excellent Here. I can recommend this property to all my friends.
Stayed 1 night in Aug 2017
Response from Dev on Sep 9, 2017
Thank you for your great review Ming!! We wish to see you again at Hotel Moonlight. Have a great days ahead.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Moonlight hotel KTM.
Nice hotel. Very helpful staff however few problems with showers sinks etc. Food was a bit tasteless also. I would stay again as it's one of the best hotels in the area of Tamel.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit of paradise
I have just returned from my first solo trip to Nepal and made Hotel Moonlight my base for the week. Mr Uttam the owner was extremely helpful and efficient as I arranged all my tours through him, the whole staff were so accommodating in any request. The location was great and as well as some tours I was able to go out alone and do some local sightseeing, it is almost right in the centre of Thamel but far enough away to be able to relax from the dusty streets in the wonderful garden courtyard with a coffee and a book. The room was ample sized, the shower hot, I was lucky enough to be given a wonderful balcony overlooking the courtyard,wifi was very good and the breakfast was a great and welcome start to the day. I can recommend the spa which opened whilst I was there, I had one of the best full body massages ever. A special thanks to Mr Uttam; to Nabin my amazing guide, who was so very patient, kind, knowledgeable and made me feel extremely safe for every trip I went on with him and to Uma the always smiling receptionist.
Thank you very much for your beautiful review Jacqueline! We would love to see you again! We wish you good days! With Regards' Dev Duwadi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Twas bangin
Thank you for your great compliments my friend! Have a good day!!

6/10 Okay

Verified traveller

Liked: Cleanliness
Not great value
This establishment has had some renovation work done, especially the rooms, but still has some dated aspects, and is in desperate need of an elevator. There was also one occasion when I had to wait nearly 20 minutes for the shower to produce warm water (most places 10 minutes). When considering all the issues with the hotel against the price, there is better value to be had in other places in KTM.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. Excellent breakfast.

8/10 Good

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities
Good Quick Fix
It is somewhat convenient and old town setting with small shops, restaurants and cafe. Place has no lifts and your room on the 5th floor makes you to climb 6 stories... as ground level is Libby (not 1st). Rooms are small and you'll need to insist if you to get a larger one. Overall is pleasant and they try to be accommodating.

6/10 Okay

Verified traveller

Good basic hotel near Thamel action
Room was nothing like photos-completely different and not as nice as we thought it would be. Staff was nice. Food at hotel was pretty good-breakfast included. Hotel is located close to all of the action in Thamel area. Just walk across to an alley and you're basically there. Note that this property backs up to an All Girls school and individual homes-be prepared for a lot of barking dog noise fighting cats during the day/night and school noise during the day which we experienced for room 202. If you're wanting peace and quiet, this is not the hotel for you. Also, did not have basic amenities such as a hair dryer in room or even ironing board/iron. Internet very slow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place! Amazing service!
The hotel service is awesome. They did everything to make our stay so pleasant. In our first stay, we arrived late and departed early to Lukla. They arranged the airport pickup. When we departed was too early to have the breakfast buffet they arranged a box with our breakfast. It was really nice. When we came back from Lukla we stayed with them again and the room was even better. We had our best lunch in Nepal at their restaurant. They were doing some upgrades at the hotel and the maintenance is very good. It's really nice come to a peaceful place after a day in the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very central, so getting around was easy and the staff were only more than happy to help.
Response from Dev on Nov 29, 2016
Thanks for your lovely review and experience! Wish to see you soon!

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Good food and excellent people
My first visit to Nepal and read some reviews online and booked the hotel. I was a bit skeptical when I first reached the hotel however things were great. It has some great set of people that manage this hotel right from people at front desk, drivers, chefs and waiters. The food served is lipsmacking and the Nepali food is worth trying. I was a tad disappointed with the spread of breakfast but with 95% of guests Europeans at the hotel it was obvious for them to have more continental dishes in breakfast. What makes this hotel excellent is its people...
Response from General Manager on Dec 1, 2016
Dear Guest, Thanks for your lovely comment on our Hotel. We are honored with your experience! Actually our new team took over the Hotel Since 2015, so things are going on: the renovation, adding of amenities! Your love is always needful for our progress! Wish you see you again! With Best Regards' Dev Duwadi

8/10 Good

Iman

Liked: Cleanliness
It was great! Except of the food smell filling the room each time the kitchen start cooking in the day or night.
Response from General Manager on Nov 21, 2016
Thanks for your feedback on our hotel, your complaint will be sorted out as earliest as possible! Hope fully there wont be any problem on your next visit. With Best Regards' Dev Duwadi

10/10 Excellent

Wicki, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel just outside of Thamel
The new mangement of this small hotel have created a welcoming, safe and comfortable home away from home. Renovations are substantially complete. The garden provides a quiet oasis for visiting with friends, reading, having a snack or meal. I stayed in one of the boutique rooms which overlooks the garden. It was quiet and nicely decorated with a comfortable bed.....and very clean. The staff here provides a very high level of service. They are friendly and skilled and handle large service and expedition groups weel while also making the individual traveller at home. As part of the room tariff, guests are treated to a full breakfast buffet. A short walk from the entrance is the full offering of restaurants and shops in Thamel. The Hotel Moonlight is well on it's way to becoming one of the top hotels in the area. I highly recommend staying here while exploring Kathmandu.
Thank you so much, Wicki for your Excellent review and it was indeed a great pleasure having you stay with us. Yes we've taken over the new management from January 2015 and we want to make sure each of our guests has a pleasant stay at our hotel. Thank you once again for making Hotel Moonlight your home.

10/10 Excellent

Shinji, Okayama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設や周辺環境はとてもよいです．
Stayed 1 night in Jul 2022

10/10 Excellent

Shinji, Okayama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応はすばらしい
Stayed 10 nights in May 2022

6/10 Okay

cheol young

Travelled with group
Liked: Staff & service, room comfort
신관은 상태가 괜찮은 편이지만 구관은 전체적으로 상태가 좋지 않습니다
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si un état de propreté n'est pas satisfait, le personnel s'attache à y répondre.
Stayed 2 nights in Feb 2020
Response from Shakeen Rai on Feb 10, 2020
Thank you for taking your time and writing your valuable feedback.

10/10 Excellent

きいたろう, ぐんま

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
タメル地区に隣接していて、とても便利です。 スタッフもとてもフレンドリーで要望にも応えてくれます。 おすすめのホテルです。
Stayed 3 nights in Dec 2019
Response from Shakeen Rai on Dec 20, 2019
Thank you for taking out your time and writing your valuable feedback.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Shakeen Rai on Sep 27, 2019
Thank you for taking your time to provide such a warming rating.