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Reviews of APA Hotel Karuizawa Station Karuizawaso

3 out of 5
APA Hotel Karuizawa Station Karuizawaso
1178-1135 Kitasaku-gun, Karuizawa, Nagano-ken

Reviews

7.8

Good

Rating 10 - Excellent. 260 out of 1003 reviews" "
Rating 8 - Good. 431 out of 1003 reviews" "
Rating 6 - Okay. 209 out of 1003 reviews" "
Rating 4 - Poor. 68 out of 1003 reviews" "
Rating 2 - Terrible. 35 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

lijia

Liked: Cleanliness, staff & service
It’s near the station and a shopping complex, but that’s about it. I ate the most mediocre Napolitan I’ve ever eaten in my life here.
Stayed 2 nights in Jan 2024
Response from Front Tojo on Feb 10, 2024
Thank you very much for using APA Hotel Karuizawa Ekimae Karuizawaso.Development is progressing around the station, including shopping malls, but as you said, the area may be different from the area around the station, such as hidden restaurants and buildings unique to Karuizawa, one of Japan's leading resort areas.Next time you have a chance to come here, we will be happy to introduce you to the restaurants recommended by our staff, so please feel free to contact us.

8/10 Good

William

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Clerk Horigome on Dec 20, 2023
Thank you very much for choosing to stay with us.We would like to thank you again for your evaluation.We look forward to welcoming you back to our hotel again.

6/10 Okay

Kar Cheong, Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Clerk Saito on Feb 5, 2024
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We will strive to further improve based on customer feedback. Thank you for taking the time out of your busy schedule to post. We look forward to seeing you again.

6/10 Okay

Kar Cheong, Edwin

Stayed 2 nights in Dec 2023
Response from Frontdesk Nashimoto on Dec 11, 2023
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso.We look forward to using our hotel again when you visit Karuizawa in the future.Thank you very much for taking the time out of your busy schedule to post today.

8/10 Good

J

Liked: Staff & service, amenities, property conditions & facilities
Very convenient location especially if you’re not driving. It’s walking distance to the station (5 mins) and the large outlet mall. Only downside is that we were placed on a smoking floor (although we booked non-smoking) and there was quite a strong smell of smoke in the room.
Response from フロント 中山 on Nov 16, 2023
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are honored to receive your compliments regarding our location.We apologize for not being able to provide the room you requested due to the reservation status. Depending on the season, reservations may fill up quickly.please note that.Front Nakayama

8/10 Good

Ohm

Liked: Staff & service, amenities, property conditions & facilities
Best part of this hotel is breakfast don’t miss it. But first time I go to the room have pee smell. Window can open that help. Hotel smaller then other APA hotel but karuizawa view is great. Hotel same side of the road easy to walk form train station.
Response from Clerk Saito on Nov 13, 2023
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are honored to receive your compliments regarding our hotel. However, we apologize for the lack of cleanliness during your stay. We will share the posts we receive from our customers with the cleaning company and strive to improve. Thank you for taking time out of your busy schedule to post.Clerk Saito

6/10 Okay

Suzan

Liked: Staff & service
There’s smelly sewage from the bathroom piping. The faucet is faulty, it’s too loose.
Stayed 1 night in Nov 2023
Response from フロント 中山 on Nov 9, 2023
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso.We sincerely apologize for the inconvenience caused during your stay. In the future, we will share this information with cleaning companies and strive to improve.Thank you for taking the time out of your busy schedule to post.Front Nakayama

8/10 Good

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay !!
Stayed 2 nights in Oct 2023
Response from reception staff Horigome on Oct 16, 2023
Thank you very much for staying with us this time.Also, I am very happy to receive your compliments.If you have a chance, please stay with us again.All the staff are looking forward to your visit.

8/10 Good

Sarah K

Stayed 1 night in Sep 2023
Response from Clerk Aizawa on Sep 14, 2023
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou, and thank you again for the valuable review. The review we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time.

8/10 Good

Kenney

Stayed 1 night in Sep 2023
Response from フロント 福家 on Oct 2, 2023
この度はアパホテル軽井沢駅前軽井沢荘にご宿泊いただきまして誠にありがとうございます。 また当ホテルでのご宿泊についてご満足頂けたご様子で大変嬉しく思います。 今後もお客様にご満足頂けるよう努めて参りますので、 軽井沢にお越しの際は当館をよろしくお願い申し上げます。

6/10 Okay

Angel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property condition is not ideal, it’s quite old. The carpet in the corridor and the room is disgusting. It needs better cleaning. With Japanese standard, the cleanliness is very poor. With general European standards, it’s so so. However, the staff were all very helpful and polite.
Stayed 1 night in Aug 2023
Response from Front desk Aizawa on Sep 3, 2023
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou. We are terribly sorry for putting you in an unpleasant situation. The comments we receive will be shared inside our hotel and used as our important references, and we will make further efforts in providing better service. Thank you again for the valuable comments.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine for me. Small but clean and comfortable and quiet. Right next to train station. Convienent with very little train noise. Not a stunning view or anything but a good place to crash, hop on transport, or walk to the giant outdoor mall.
Stayed 4 nights in Aug 2023
Response from Clerk Saito on Aug 16, 2023
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are honored to receive your compliments about our location. As you said, our hotel is a 2-minute walk from Karuizawa Station, making it a convenient location for both sightseeing and business. Also, when you come to Karuizawa, please use our hotel. We look forward to serving you.

8/10 Good

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel
Stayed 1 night in Aug 2023
Response from Clerk Saito on Aug 3, 2023
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are very happy that you were satisfied with our hotel. We will continue to do our best to satisfy our customers, so please use our hotel when you come to Karuizawa.

8/10 Good

REIKO

Stayed 1 night in Jul 2023
Response from フロント 相澤 on Jul 30, 2023
この度はアパホテル軽井沢駅前軽井沢荘にご宿泊いただきまして誠にありがとうございます。当館に高い評価をいただき、光栄でございます。お客様からのご意見を励みに、これからもより一層多くのお客様にお喜びいただけるよう精進してまいります。また軽井沢にお越しの際はぜひ当館をご利用くださいませ。お客様のご利用を心よりお待ちしております。

6/10 Okay

MINMIN, GREELEY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bathroom is the smallest I experienced in Japan travel.All the towels have a strange smell, won’t choose any APA hotel after this.
Response from Clerk Saito on Jul 21, 2023
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso. This time, I'm sorry that we didn't pay attention to the smell of the towels. We will share your feedback with the cleaning company and hotel staff to make improvements. Thank you for taking time out of your busy schedules to post.

4/10 Poor

Brian de

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Incredibly dirty and stinky bathroom. Mold on the walls. Shower head with so much pressure it felt like showering with needles. The bathroom itself smelt like raw sewage. The beds were OK. But some of the linen had stains on them.
Stayed 1 night in Jul 2023
Response from Front Desk Aizawa on Jul 11, 2023
Thank you for staying here at APA Hotel〈Karuizawa-Ekimae〉Karuizawa-Sou. We apologise for any inconvenience caused regarding the cleanliness and facilities. We will continue to work hard on this issue. The comments we receive will be shared inside our hotel and used as our important references, and we will make further efforts in providing better service. Thank you again for the valuable comments.

6/10 Okay

Russell

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is conveniently located to Karuizawa Station. The hotel room was clean but in need of a complete refurbishment as walls were knocked around despite our room being in the new section of the hotel. Breakfast was adequate consisting of Japanese dishes.
Stayed 2 nights in Jul 2023
Response from Clerk Horigome on Jul 4, 2023
Thank you very much for staying at our hotel.Breakfast is a Japanese-Western buffet style and is a very popular plan. Also, I apologize for the wallpaper in the room. We will make repairs so that our guests can spend comfortably. We look forward to welcoming you again in the future.

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Karuizawa station
Stayed 2 nights in Jun 2023
Response from Clerk Saito on Jul 3, 2023
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are very happy that you were satisfied with our hotel.We are looking forward to seeing you again.

6/10 Okay

Kin

Liked: Staff & service
Limited options for dinner. Small room
Stayed 1 night in May 2023
Response from Clerk Aizawa on Jun 19, 2023
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou. We are terribly sorry for putting you in an unpleasant situation. The comments we receive will be shared inside our hotel and used as our important references, and we will make further efforts in providing better service. Thank you again for the valuable comments.

8/10 Good

ryuhei

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Clerk Horigome on May 27, 2023
Thank you for staying with us.We are looking forward to seeing you again from all the staff.

4/10 Poor

Sze Wing

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed is not flat and the room has smell. Cannot select ventilation mode in cooling mode.
Stayed 1 night in Apr 2023
Response from フロント 福家 on May 1, 2023
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso. However, we apologize for any inconvenience caused by the facilities.We will continue to improve our hotel facilities based on your feedback.Thank you very much for posting your valuable opinion.

4/10 Poor

SYLVIA WS

Stayed 1 night in Apr 2023
Response from フロント 堀籠 on Apr 24, 2023
Thank you for your staying.I don't know which point I didn't reach, so I would appreciate it if you could write in detail. Thank you.

10/10 Excellent

Andy

Stayed 5 nights in Jan 2023
Response from Clerk  Horigome on Mar 6, 2023
Thank you for staying at our hotel.We are looking forward to welcoming you again.

8/10 Good

SING FAI STEVEN

Liked: Staff & service, amenities, property conditions & facilities
Close to the train station, outlet mall and ski resort. Breakfast buffet is a great way to fill up for a day of skiing/snowboarding
Stayed 2 nights in Jan 2023
Response from Front Clerk SUGIYAMA on Feb 4, 2023
Thank you for staying APA hotel〈karuizawaeki-mae〉karuizawa-sou.We are so satisfied to see you enjoying your stay.We hope we will meet you again.Thank you.

8/10 Good

Tsz Wing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time choose this hotel, very close to JR station
Stayed 2 nights in Jan 2023
Response from Front clerk FUKE on Jan 28, 2023
Thank you very much for staying at our hotel. We are looking forward to seeing you again.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2023
Response from Clerk Aizawa on Jan 22, 2023
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou, and thank you again for the valuable comments. The comments we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time.

10/10 Excellent

debbie

Stayed 3 nights in Jan 2023
Response from フロント 堀籠 on Jan 11, 2023
この度はアパホテル軽井沢駅前軽井沢荘にご宿泊頂きまして誠にありがとうございました。またのご宿泊を心よりお待ち申し上げます。

10/10 Excellent

Suk Kuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, very close to train station, ski park and outlet
Response from Front desk Iioka on Jan 6, 2023
Thank you for using APA Hotel Karuizawa Ekimae Karuizawaso.We are very pleased that you chose our hotel from among many hotels.The hotel is located within a 5-minute walk from Karuizawa Station, the nearest station, and has been very well received by tourists and business guests.We hope that you will enjoy the charm of Karuizawa that changes with the seasons. If you have a chance to visit us again, we would appreciate it if you could use it again.We are looking forward to seeing you again.Best regards

10/10 Excellent

Mary Joy

Liked: Cleanliness, staff & service
The room itself is clean and cosy😊Price os reasonable.
Response from FRONT Nashimoto on Dec 29, 2022
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso.All the staff will be encouraged by your compliments. from now onOur staff will work with you to ensure your satisfaction.Thank you for taking the time out of your busy schedules to make valuable contributions today.

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apa Karuizawa
Property was worthy of the Apa brand which is always affordable, clean, with amenities provided, and within close proximity to train stations.
Stayed 2 nights in Nov 2022
Response from Clerk Aizawa on Nov 21, 2022
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou, and thank you again for the valuable comments. The comments we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time.

2/10 Terrible

Xiameng

Stayed 4 nights in Nov 2022

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice
A two minute walk from the station; super convenient. Friendly and helpful staff.
Stayed 1 night in Sep 2022
Response from Front Nagaoka on Oct 1, 2022
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso. Our hotel is characterized by very good access from the station. Also, I am very happy to receive words of praise for our staff. We are looking forward to seeing you again. Front Nagaoka.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Care-Free
The hotel is conveniently located next to Karuizawa train and bus terminal. Check-in and check-out couldn't be easier. I would definitely stay here again!
Stayed 3 nights in Dec 2021
Response from フロント 佐藤 on Jan 6, 2022
Thank you for staying at APA Hotel Karuizawa. We look forward to your next visit.

8/10 Good

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from フロント 飯岡 on Sep 8, 2021
この度は、アパホテル〈軽井沢駅前〉軽井沢荘をご利用頂き、誠にありがとうございます。 お褒めのお言葉をいただき、重ねてお礼申し上げます。コロナ禍ではありますが、感染拡大防止に努め、安心してご旅行いただけますよう、邁進して参ります。 この度はご投稿誠にありがとうございました。 またのご利用、お待ち申し上げております。

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from フロント 飯岡 on Feb 26, 2021
この度はアパホテル〈軽井沢駅前〉軽井沢荘をご利用頂き誠にありがとうございます。 数あるホテルの中より当館をお選び頂けたこと大変嬉しく思います。 冬季の関係で現在、軽井沢ではスキーを目的とした観光目的のお客様が多くお見受けされます。立地面につきまして、軽井沢駅より徒歩圏内としてご好評頂いております。遠出をするにも難しい世情ではございますが、また軽井沢へお立ち寄りいただければスタッフ一同嬉しく思います。 お客様のまたのご来館を心よりお待ちしております。

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021
Response from フロント 飯岡 on Feb 22, 2021
この度はアパホテル〈軽井沢駅前〉軽井沢荘をご利用頂き誠にありがとうございます。 春が近づく季節ではございますが、未だ冬の寒さが肌に響く時期にございます。数あるホテルの中、当館を選んでいただけたこと大変うれしく思います。 軽井沢駅が最寄り駅となる当館は立地面に大変恵まれたホテルとして好評頂いております。 年数のあるホテルではございますが、ご満足いただけましたでしょうか。 ご宿泊に対して厳しい世情ではございますが、軽井沢へお立ち寄りの機会がございました際はぜひまたご利用頂きたく存じます。 お客様のまたのご来館をスタッフ一同心よりお待ちしております。 この度はアパホテル〈軽井沢駅前〉軽井沢荘をご利用頂き誠にありがとうございました。

8/10 Good

Vince, Tokyo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience as location is very near to station and ski resort.
Stayed 2 nights in Dec 2020
Response from FRONT Nashimoto on Jan 4, 2021
Thank you for using our hotel. We would like to thank all the employees for their compliments. All the staff are looking forward to your next stay.

6/10 Okay

Masami

Stayed 1 night in Aug 2020
Response from Front Stuff on Sep 9, 2020
この度はアパホテル<軽井沢駅前>軽井沢荘をご利用頂きありがとうございました。

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Really close to the station and APA Hotel is always reliable. Got a good nights sleep. Would definitely stay again.
Stayed 2 nights in Aug 2020
Response from front desk on Aug 17, 2020
Thank you for using APA Hotel Karuizawaso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was expecting the twin bed side by side but we got corner room that the bed are separated. overall is good and worth the price we booked.
Stayed 1 night in Feb 2020
Response from front desk on Mar 3, 2020
Thank you very much. We look forward to your use again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location just across from the outlet. Room has good size and bed is very confortable. The price is good forwhat hotel provide. Will sure go back to stay in the future.
Stayed 1 night in Feb 2020
Response from Front Desk on Feb 14, 2020
We look forward to your use again

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Expensive and small flat, not worth to stay with this price.
Stayed 1 night in Feb 2020
Response from front desk on Feb 10, 2020
Thank you for your valuable post

8/10 Good

NGA YAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
Stayed 1 night in Jan 2020
Response from Front Desk on Feb 2, 2020
Thank you for staying with us. We hope you choose our hotel again in the near future.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Place is convenient and close to the station, and snow resort. Can be cleaner, they also only have 1 set of coin washer and dryer shared with all guests. Admins nice and polite. Adjoining rooms perfect for Family of four.
Stayed 1 night in Jan 2020
Response from Front Desk on Jan 23, 2020
Thank you for staying with us here APAHOTELKaruizawa-Soh and your kind review. We look forward to welcoming you back soon.

10/10 Excellent

Anthony, tokyo japan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its eely a good hotel for a business trip and its also at a good location
Stayed 1 night in Jan 2020
Response from front desk on Jan 20, 2020
Thank you.

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the train station. Breakfast is wonderful and staff are helpful.
Stayed 1 night in Jan 2020
Response from front desk on Jan 18, 2020
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2020
Response from Front Desk on Jan 18, 2020
Thank you for staying with us. We hope you choose our hotel again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ideal location for tourists going to the outlet stores. Bus and train terminal about 5 mins walk away. Rooms are clean and typical Japanese size hotel rooms.
Stayed 1 night in Jan 2020
Response from Front Desk on Jan 14, 2020
Thank you for staying with us. We hope you choose our hotel again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Front Desk on Jan 14, 2020
Thank you for staying with us. We hope you choose our hotel again in the near future.

10/10 Excellent

Nana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Desk on Jan 8, 2020
Thank you for staying with us here APAHOTELKaruizawa-Soh and your review.