When booking our stay, I didn't realize the convenience of this hotel. The location is awesome! There were so many mini shops and restaurants to choose from in the hotel. My husband and I checked in on Thursday the 19th of Ocrober 2023 about 3:30pm. The lady at the front desk was very nice! Unfortunately, I didn't get her name. Glenn, the concierge/bellman was awesome! He was very helpful and informative. He always greeted us with a smile. The hotel was clean and so was the room we stayed in. The view was amazing too! The reason for my 3 stars for staff was because after all the friendliness we received during our stay, the lady that checked us out on Monday the 23rd of Ocober 2023, at 4:30am was just the opposite. I didn’t get her name either but she was not nice. She didn’t greet is good morning. She didn't invite us back to the hotel. She didn't wish us a safe trip back home. I asked for a receipt and her exact words were, "you paid through a 3rd party so thats who will give you a receipt." No smile, no nothing.