Meeting facility

Reviews of The Westin Kansas City at Crown Center

4 out of 5
The Westin Kansas City at Crown Center
1 E Pershing Rd, Kansas City, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1003 reviews" "
Rating 8 - Good. 212 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dhani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually the best hotel I’ve ever stayed at
Stayed 2 nights in Mar 2024
Response from Tanya on Mar 8, 2024
Thank you! We are elated to hear that we are the best hotel you have ever stayed at. We look forward to seeing you again soon.

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024
Response from Tanya on Mar 28, 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tanya on Feb 28, 2024
Thank you for your positive response. We look forward to seeing you again.

8/10 Good

Austin, Ottawa

Stayed 7 nights in Feb 2024
Response from Jennifer on Mar 20, 2024
Hello Austin,Thank you for staying at the Westin Kansas City Hotel at Crown Center. We are glad to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
First time at folk alliance, it was amazing!!! The hotel did a great job hosting it👍
Stayed 1 night in Feb 2024
Response from Tanya on Feb 26, 2024
We are glad that you enjoyed your stay with us. We look forward to seeing you again.

2/10 Terrible

Latoya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had the worst experience with one of staff names Joe. I felt I was racially profiled against. I just would never stay here again
Stayed 2 nights in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Latoya! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

2/10 Terrible

Nicole

Stayed 1 night in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Nicole! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Heather! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Jacqueline

Stayed 2 nights in Feb 2024
Response from Tanya on Mar 28, 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond during the parade and the sadness around it.
Stayed 1 night in Feb 2024
Response from Tanya on Feb 15, 2024
We appreciate your kind words. It is important to come together as a community during difficult times. Thank you.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay we there every year and alway enjoy our stay
Stayed 2 nights in Jan 2024
Response from Tanya on Feb 8, 2024
We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Magical during the Holidays!
Stayed 1 night in Dec 2023
Response from Tanya on Jan 29, 2024
Thank you! We look forward to seeing you again.

10/10 Excellent

Samantha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 2 nights in Jan 2024
Response from Tanya on Jan 16, 2024
Thank you Samantha! We look forward to seeing you again.

10/10 Excellent

Kenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and in a great location!
Stayed 1 night in Jan 2024
Response from Tanya on Jan 15, 2024
Thank you! We appreciate your business and feedback. We look forward to seeing you again.

10/10 Excellent

Samantha

Stayed 1 night in Jan 2024
Response from Tanya on Jan 11, 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Sean, Raytown

Stayed 1 night in Jan 2024
Response from Tanya on Jan 11, 2024
Thank you! We are glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Amanda

Stayed 2 nights in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Amanda, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello,Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people are super friendly and helpful. Beds are very comfortable. We even had a Pelaton in our room. The only negative was multiple requests for a non feathered pillow.
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Charles, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. We certainly appreciate the feedback and apologize for any inconvenience. If you have any additional feedback, please let us know.

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No Internet
The Hotel and stay was nice, but for $250.00 per night, you could at least have internet in the rooms. Even a $80.00 a night cheap hotel has internet.
Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Robert! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

2/10 Terrible

Andrea

Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Andrea! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Cathy

Travelled with family
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Cathy, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

6/10 Okay

Allison

Stayed 1 night in Dec 2023
Response from Na'Ron (ROM) on Feb 22, 2024
Hello Allison! Thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Natalie, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterfall in the lobby is beautiful and unique!
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello James, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

Clinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on Jan 10, 2024
Hello Clinton, Thank you so much for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please let us know.

2/10 Terrible

Maria

Stayed 1 night in Dec 2023

6/10 Okay

Angie

Travelled with partner
Liked: Staff & service
Good location, comfortable bed. For the money pay to stay there, the elevators are ridiculously slow. We used the stairs because the wait was just way too long.
Stayed 1 night in Dec 2023

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right next to tram, spacious rooms, very clean, great ambience, and decent price for downtown.
Stayed 2 nights in Dec 2023
Response from Jennifer on Dec 18, 2023
Nathan, Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to know you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

8/10 Good

Natalie, Maricopa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Beautiful hotel. Walking distance to restaurants and shopping.
Stayed 2 nights in Dec 2023
Response from Jennifer on Dec 18, 2023
Hello Natalie,Thank you for staying at the Westin Kansas City at Crown Center. We are glad you enjoyed your stay. If you have any additional feedback, please let us know.

10/10 Excellent

James

Liked: Amenities
I ride the train a lot so always stay at the crown because it’s nice and close to union station
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 12, 2023
Hello James,Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay! Please feel free to reach out to us if you have any additional feedback.

2/10 Terrible

Tony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I was upset when at check-in even though I had booked well in advance a room with a king sized bed they informed me none were available. Instead I was downgraded to a room with two double beds that were extremely uncomfortable. For the amount of money I spend for this room, there was no mention of a discounted rate, or anything offered to accommodate this inconvenience. The staffing and seating at the restaurant/bar were inadequate for the amount of people in the area. We were unable to find a seat at anytime during the stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Travelled with group
Liked: Amenities
Live this hotel and the staff is so polite !!
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 11, 2023
Hello Mark,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your stay and feedback. Feel free to reach out to us if you have any additional feedback.

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. It was convenient to many attractions and very easy to get around town.
Response from Tanya on Feb 8, 2024
Thank you! We are looking forward to seeing you again soon.

10/10 Excellent

Jane

We had a wonderful stay
We had a wonderful stay at this hotel. The location couldn’t have been better… Close to lots of shopping, restaurants and the ice-skating rink. The staff was very friendly and helpful.
Stayed 1 night in Dec 2023
Response from Jennifer on Dec 7, 2023
Hello Jane,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Oct 2023
Response from Jennifer on Dec 7, 2023
Hello Doug,Thank you for staying at the Westin Kansas City at Crown Center. We are thrilled to learn that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

6/10 Okay

Julie

Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a lot of dining options and shopping within a 10 minutes area.
Stayed 3 nights in Nov 2023
Response from Jennifer on Nov 28, 2023
Hello Christian,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business! If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jennifer on Nov 24, 2023
Hello Rusty,Thank you for staying at the Westin Kansas City at Crown Center. We are happy to hear that you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

8/10 Good

Patty

Liked: Property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 20, 2023
Hello Patty,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your business and feedback. Please feel free to reach out to us to share any additional feedback you have.

10/10 Excellent

huan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jennifer on Nov 14, 2023
Hello Huan, Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay. If you have any additional feedback, please feel free to contact us.

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel connected to the Crown Center Mall, Its very busy at this time of year. but the Westin is big enough to handle it, all staff was very nice.
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 13, 2023
Hello Tamara,Thank you for staying at the Westin Kansas City at Crown Center. We are so happy to know you enjoyed your stay. Please feel free to reach out to us if you have any additional feedback.

10/10 Excellent

Alayna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Jennifer on Nov 13, 2023
Hello Alayna,Thank you for staying at the Westin Kansas City at Crown Center. We are so happy you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last call??
Why is the bar closing before 11 pm on a Saturday night?? We watched at least 20 people walk in wanting to order drinks as we sat for last call at 10:50 pm!! Very disappointing.
Stayed 1 night in Oct 2023
Response from Na'Ron (ROM) on Nov 1, 2023
Hello Brian and thank you for your response. At Marriott, we pride ourselves in providing the best service possible. Unfortunately, we failed with your experience, and we sincerely apologize. We hope you will allow us the opportunity to earn your business in the future and make the necessary adjustments to ensure your return. Thank you again for staying with us!

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Na'Ron (ROM) on Nov 1, 2023
Hello Fernando and thank you for your response. At Marriott, we pride ourselves in providing the best service possible. We hope you will allow us the opportunity to earn your business in the future. Thank you again for staying with us!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We had a fun couples stay! It was within walking distance of shops and restaurants and not that far within driving distance to other good places to visit. We had a great stay and the whole place was clean and room was really nice.
Stayed 3 nights in Oct 2023
Response from Jennifer on Oct 27, 2023
Hello Erika,Thank you for staying at the Westin Kansas City at Crown Center. We appreciate your feedback and hope you will stay with us again! If you have any additional feedback please feel free to contact us.

10/10 Excellent

Renee, Honolulu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When booking our stay, I didn't realize the convenience of this hotel. The location is awesome! There were so many mini shops and restaurants to choose from in the hotel. My husband and I checked in on Thursday the 19th of Ocrober 2023 about 3:30pm. The lady at the front desk was very nice! Unfortunately, I didn't get her name. Glenn, the concierge/bellman was awesome! He was very helpful and informative. He always greeted us with a smile. The hotel was clean and so was the room we stayed in. The view was amazing too! The reason for my 3 stars for staff was because after all the friendliness we received during our stay, the lady that checked us out on Monday the 23rd of Ocober 2023, at 4:30am was just the opposite. I didn’t get her name either but she was not nice. She didn’t greet is good morning. She didn't invite us back to the hotel. She didn't wish us a safe trip back home. I asked for a receipt and her exact words were, "you paid through a 3rd party so thats who will give you a receipt." No smile, no nothing.
Stayed 4 nights in Oct 2023
Response from Jennifer on Oct 24, 2023
Hello Renee, Thank you for your feedback regarding your stay at the Westin Kansas City at Crown Center. I am happy to read that you enjoyed your stay. We will address your concerns moving forward. Please, reach out to us if you have any additional feedback.

10/10 Excellent

Marion, Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the valets to the bartenders at the hotel restaurant were amazing. They were friendly and extremely knowledgeable.
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 24, 2023
Hello Marion,Thank you for staying at the Westin Kansas City at Crown Center. I am so happy to read that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was excellent, the room and staff were great and the waterfall is awesome. It's around a lot of cool places and we will be back
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 24, 2023
Hello,Thank you for staying at the Westin Kansas City at Crown Center. I am so happy to read that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Could walk or Uber around very easily
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 24, 2023
Hello Katrina,Thank you for staying at the Westin Kansas City at Crown Center. I am so happy to read that you enjoyed your stay. If you have any additional feedback, please feel free to reach out to us.