Exterior

Reviews of Super 8 by Wyndham De Soto

2 out of 5
Super 8 by Wyndham De Soto
34085 Commerce Dr, De Soto, KS

Reviews

7.8

Good

Rating 10 - Excellent. 172 out of 536 reviews" "
Rating 8 - Good. 205 out of 536 reviews" "
Rating 6 - Okay. 82 out of 536 reviews" "
Rating 4 - Poor. 46 out of 536 reviews" "
Rating 2 - Terrible. 31 out of 536 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Tony Patel on Mar 19, 2024
Dear Fred,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Jonathan

Business traveller
Disliked: Staff & service, amenities
I have to be AT work at 6am and the front desk tells me the don’t open breakfast UNTIL 6am. Figured the price that I paid has breakfast included.
Stayed 1 night in Feb 2024
Response from Tony Patel on Mar 3, 2024
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and we understand your frustration that breakfast was not available before 6:00 AM, causing you inconvenience as you needed to be at work at that time. While breakfast is included in the room rate, we acknowledge that our current policy of serving it only from 6:00 AM to 9:00 AM may not be ideal for all guests.We are continuously striving to improve guest experience, and your feedback is valuable in helping us identify areas where adjustments are needed. We are exploring the possibility of extending breakfast service hours in the future to better accommodate guests with early work schedules.We appreciate your understanding and the time you took to share your concerns. We hope that you will give us another opportunity to serve you in the future.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a convenient location.
Stayed 1 night in Feb 2024
Response from Tony Patel on Mar 7, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sydney

Stayed 1 night in Jan 2024
Response from Tony Patel on Feb 15, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tony Patel on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & budget friendly
Stayed 1 night in Dec 2023
Response from Tony Patel on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

David, Defiance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, easy access and very clean.
Stayed 2 nights in Dec 2023
Response from Tony Patel on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and quiet
Just fine.
Stayed 3 nights in Dec 2023
Response from Tony Patel on Dec 18, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay at Super 8 by Wyndham De Soto. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Tony Patel on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tony Patel on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here to attend a football game at KU because the rates in Lawrence were unbelievably high and this is the next closest town. I was a bit skeptical at first but the reviews were good and it lived up to them. It looks like the property was recently renovated. Everything seemed very new. I would stay here again.
Stayed 2 nights in Nov 2023
Response from Tony Patel on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Jerry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was frozen waffles still in the freezer bag. No elevator.
Stayed 1 night in Nov 2023
Response from Tony Patel on Jan 18, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your experience at Super 8, De Soto. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Super 8 in Desoto. The check in and out process was simple and quick. The rooms were clean and the bed was comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet and clean
Stayed 3 nights in Oct 2023

4/10 Poor

James

Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Stayed 3 nights in Oct 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
Very clean and comfortable.
Stayed 1 night in Oct 2023
Response from Tony on Nov 9, 2023
Dear Ginger,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great experience at Super 8. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tony PatelFront deskSuper8 Desoto

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023

8/10 Good

Tiger

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rajneesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from TONY PATEL on Sep 28, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
OK for a quick stay
We stayed at Super 8 De Soto for weekend to visit our child at KU. The room smelled very musty. I did get room freshener that helped. The beds were clean and comfortable. Location right off the interstate was good.
Stayed 2 nights in Sep 2023
Response from TONY PATEL on Sep 28, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained, staff were friendly and room was clean. Will definitely stay again and would recommend to others needing lodging in the area at a good rate.
Stayed 2 nights in Sep 2023
Response from TONY PATEL on Sep 28, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As advertised- Recommend
It’s a basic no frill hotel as advertised. Rooms were clean, comfy and recently renovated. Only 20 mins from KU campus. Worth the drive for the price during family weekend when all Lawrence lodging is insanely inflated.
Stayed 2 nights in Sep 2023
Response from TONY PATEL on Sep 28, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tony Patel on Sep 21, 2023
Dear Emily,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Ginger

Stayed 1 night in Sep 2023
Response from Tony on Nov 9, 2023
Dear Ginger,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great experience at Super 8. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Tony PatelFront deskSuper8 Desoto

6/10 Okay

Jeffrey

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Tony Patel on Sep 15, 2023
Dear Jeffrey,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not bad
the room was very clean, and the staff was friendly. the breakfast was not much at all did not even bother eating it since it was basically egos that were not even frozen. the bed was comfortable and had a great night sleep. the water pressure was not that great and the staff did forgot to leave coffee in the room the first night
Stayed 3 nights in Sep 2023
Response from Tony Patel on Sep 15, 2023
Dear Tim,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice place Always room for improvements at any facility
Stayed 2 nights in Sep 2023
Response from Tony Patel on Sep 15, 2023
Dear Mark,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Shelly

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was nice to park directly outside room so I could watch vehicle. Coffee pot didn’t work. Otherwise ok.
Stayed 1 night in Sep 2023
Response from Tony Patel on Sep 15, 2023
Dear Shelly,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Tony Patel on Sep 15, 2023
Dear Dennis,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel.
Everything was good except the hairdryer they have attached to the wall didn’t work. I just had to walk a little bit to get everything dry😊
Stayed 2 nights in Aug 2023
Response from Tony Patel on Aug 31, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.Sorry for the inconvenience caused by the hair dryer .I have investigated the issue and determined that it was a small switch reset issue.. I have reset the switch and the hair dryer is now working properly. I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Gerald

Stayed 1 night in Aug 2023
Response from Tony Patel on Sep 15, 2023
Dear Gerald,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Tony Patel on Aug 31, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Larry

A decent place to stay and very convenient to the highway. "Breakfast" is edible but there isn't much there. Facility is starting to show its age and could use some updates.
Stayed 1 night in Aug 2023
Response from Tony Patel on Aug 31, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very nice and comfortable. Restaurants in walking distance, easy to get to.
Stayed 1 night in Jul 2023
Response from Tony Patel on Aug 9, 2023
Dear,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Taylor

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The inside of the room felt humid at all times no matter the temp, and it made everything feel damp (including the bed). Also found live bugs in the sink and previous stayers hair on the bed.
Stayed 2 nights in Jul 2023

8/10 Good

Teresa, Parkston

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was pleasant and accommodating. The rooms were clean, a few area's could have used some additional attention (bathroom had coffee splashes behind the door and the area around the light switch was dirty). The breakfast was not extensive, but there was coffee and fruit.
Stayed 1 night in Jul 2023

2/10 Terrible

Angelica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They DOUBLE CHARGE me and then had the audacity to charge me another $40 saying i stoled they’re towels which i don't even do that in holiday inn much less their cheap towels , he said the housekeeper told him which it was clearly his wife DONT BOOK THEY ARE THIEVES!!!!
Stayed 2 nights in Jul 2023

8/10 Good

barbara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was at 3 and check out at 11. That worked great with our plans. Room was clean and sheets were nice. Breakfast didn’t have a lot of options but was sufficient. Overall, a decent experience .
Stayed 1 night in Jul 2023

6/10 Okay

Valerie

Travelled with family and small children
It was good.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean accommodations.
Stayed 1 night in Jun 2023
Response from Tony Patel on Jul 1, 2023
Dear Kaitlin,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Jun 2023
Response from Tony Patel on Jul 1, 2023
Dear Michael,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

David

Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay After Concert
Clean and comfortable. Quiet stay, very pleasant.
Stayed 1 night in Jun 2023
Response from Tony Patel on Jul 1, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a great stay with us. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Christine

Travelled with family
It was way too humid. Clothes and bedding were damp.
Stayed 2 nights in Jun 2023
Response from Tony Patel on Jul 1, 2023
Dear Christine,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham De Soto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that were not satisfied with the stay. I'd personally check the room for the issues you mentioned in the feedback and check the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.