Exterior

Reviews of Southmoreland on the Plaza an Urban Inn

3.5 out of 5
Southmoreland on the Plaza an Urban Inn
116 East 46th Street, Kansas City, MO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 237 out of 307 reviews" "
Rating 8 - Good. 53 out of 307 reviews" "
Rating 6 - Okay. 9 out of 307 reviews" "
Rating 4 - Poor. 7 out of 307 reviews" "
Rating 2 - Terrible. 1 out of 307 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Betty

Travelled with partner
Liked: Cleanliness
There no interaction with any staff at all, no one to greet as arrived. No one to answer any questions we had.
Stayed 2 nights in Apr 2024
Response from Justin on Apr 15, 2024
Thank you for staying with us and leaving your review, Betty! With our contactless check in and check out with keyless access codes, we do notify our guests that there may not be staff onsite at the time of check in, as we're a small staff typically working from 8:30-4:30pm. We are available by phone after hours if guests need assitance, as our answering service will pass along any messages to us directly. We hope you still enjoyed your stay at the property!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was cozier than the average hotel room. My opinion...mattress was too firm for me.
Stayed 1 night in Apr 2024
Response from Justin on Apr 14, 2024
Thank you for staying with us, and leaving your review David! We greatly appreciate your feedback and hope to host you again!

8/10 Good

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
PRO: convenient walking distance to restaurants on The Plaza and Nelson-Atkins Art Museum CON: no desk to work on my laptop
Stayed 1 night in Apr 2024
Response from Justin on Apr 9, 2024
Thank you for staying with us and leaving your review, Ronald! We do have some rooms that offer desks, and our guests are more than welcome to work down in the common areas if they'd likeQ

8/10 Good

MICHAEL, Olathe

Travelled with partner
Liked: Staff & service, property conditions & facilities
We stayed in the Clara and Russell Stover room on the third floor. A bit of a hike up the stairs. Nice room. Squeaky floors, but that’s part of the charm. VERY comfortable bedding.
Stayed 1 night in Mar 2024
Response from Justin on Mar 31, 2024
Thank you for your review, Michael! It was great hosting you, and we're happy to hear you had a great stay with us.

10/10 Excellent

Meranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You see these types of places from the road and think- I'd like to go in there! These owners have kindly turned this beautiful property into a business for which you can. It is an old building with some slightly rough features, but I really enjoyed that too.
Stayed 2 nights in Mar 2024
Response from Justin on Mar 28, 2024
Thank you for your review, Meranda! It was lovely hosting you, and we're happy to hear you enjoyed your time with us. We hope to host you again sometime!

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor areas were very peaceful. The room beautiful and clean. Contactless check in was something I didn’t know I would like but I did. Staff was still available through email or phone for any questions.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 25, 2024
Thank you for your review, Angela! We're delighted to hear you had a great stay with us!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin on Mar 20, 2024
Thank you for your review, Justin!

10/10 Excellent

Marlen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at the Southmoreland. The property is beautiful and lots of attention has been paid to make your stay comfortable. We enjoyed playing games in the common area, the coffee bar, the soft music playing while chilling on the porch swing, the easy walk to the plaza. It's in a wonderful location and everything was great from start to finish. We'll be back!
Stayed 2 nights in Mar 2024
Response from Justin on Mar 19, 2024
Thank you so much for your review, Marlen! It was lovely hosting you, and we're so happy to hear you had a wonderful stay with us.

10/10 Excellent

Sophie

Liked: Property conditions & facilities
Our room was clean and extremely cozy. We loved our time here and can’t wait to come visit KC again to stay here once more!
Stayed 1 night in Mar 2024
Response from Justin on Mar 8, 2024
Thank you so much for your review, Sophie! We're delighted to hear you enjoyed your stay with us, and look forward to hosting you again in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean private safe
Stayed 1 night in Mar 2024
Response from Justin on Mar 7, 2024
Thank you for your review, Charles!

10/10 Excellent

Wen-Ling

Liked: Cleanliness, staff & service, property conditions & facilities
I came to Kansas City for the art museum. This hotel is great for me as far as location goes. A bit old but well maintained. The floor is a little squeaky.
Stayed 2 nights in Mar 2024
Response from Justin on Mar 4, 2024
Thank you for your review, Wen-Ling! It was great hosting you, and we're happy to hear you enjoyed your stay!

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Justin on Feb 29, 2024
Thanks!

10/10 Excellent

amy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Justin on Feb 29, 2024
Thank you, Amy!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place. Fantastic location. Charming and thoughtful in how the rooms are decorated (especially the collaboration with local artists from the Art Institute) and in all the amenities. Being mostly self service is lovely for privacy. Location can't be beat - we just stashed the car in the (tiny) parking lot and walked for the rest of the weekend. Our one quibble was with the heating in our room. It was generally too hot or too cold and we could never quite figure it out. But overall, fantastic place and we'll be back, plus tell all our friends.
Stayed 2 nights in Feb 2024
Response from Justin on Feb 23, 2024
Thank you so much for your review, Rebecca! We're happy to hear you had a great stay with us, and I greatly appreciate your feedback. Our parking lot can certainly be tight, being close to the Plaza parking is a hot commodity! Lastly, we do include small fans and space heaters to help with the rooms running either to cold or too hot, and the Charlie Bird Parker room in the carriage house actually offers its own in room thermostat to adjust the temperature. I'm happy to hear you still had a great stay, and we look forward to hosting you again!!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the George Kessler suite. Everything was great - a larger than expected room, two easy chairs and a fireplace. We walked to the Nelson-Adkins museum (in spite of the snow, easier than driving) and later to dinner at Rye. A fire in the stove was a pleasant end to the evening.
Stayed 2 nights in Feb 2024
Response from Justin on Feb 20, 2024
Thank you for your review, Charles! It was great hosting you, and we're delighted to hear you had a wonderful stay with us

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Justin on Mar 20, 2024
Thank you for your review, Jason!

10/10 Excellent

Shafir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Parking was super convenient, the neighborhood was quiet and close to everything too! The room was really private, which we loved and you couldn’t even tell other guests were there unless you seen them in the common rooms. There were a ton of brochures of the area to-do’s and souvenir post cards too! Will definitely be staying again!
Stayed 1 night in Feb 2024
Response from Justin on Feb 5, 2024
Thank you so much for your review, Shafir! We're delighted to hear you had a great stay with us, and we'll look forward to hosting you again on your next visit!

10/10 Excellent

REBECCA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable!
Stayed 1 night in Jan 2024
Response from Justin on Jan 28, 2024
Thank you for staying with us, Rebecca! Delighted to hear you had a comfy stay!

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. I stayed in the Leroy "Satchel" Paige room - so cozy and comfortable. Loved the wood fireplace in my room, which I enjoyed using during my stay. The bed was incredibly comfortable. Everything was clean and well-kept. Wifi worked great. Had a thoroughly enjoyable stay here and will definitely stay here again the next time I'm in KC!
Stayed 2 nights in Jan 2024
Response from Justin on Jan 28, 2024
Thank you so much for your review, Erin! We're so happy to hear you had a wonderful stay with us. We'll be looking forward to hosting you again next time your in KC!

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Justin on Jan 21, 2024
Thank you for your review, Devin!

8/10 Good

Emerson

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Justin on Jan 21, 2024
Thank you for staying with us, Emerson!

6/10 Okay

Renne, Warrensburg

Travelled with partner
Liked: Cleanliness
From the pictures in the description seems like it would be very charming. Unfortunately, it was extremely noisy. Not just street traffic but also we could hear the person upstairs the whole night. The bedframe, was noisy anytime you moved. I understand. It is an older home with wooden floors but we did not sleep well. Also check out is at 10 AM. most places it is 11 checking out at 10 left us without many meal options on New Year’s Day.
Stayed 1 night in Dec 2023
Response from Justin on Jan 7, 2024
Thank you for your feedback, Renne!I do apologize for any inconveniences during your stay with us! New Years is typically a busier holiday with guests up a bit later, but we do our best to enforce our 10pm quiet hours, and do offer sound machines to help with any background noise. I will certainly have my maintenance look into the bedframe and see what we can do to silence the noise coming from it. As you said, it is an older historic home, so there are quirks like creaky floorboards, etc. Had we been contacted for a later check out, we would have been happy to accommodate! I greatly appreciate your review as we value our guests input and are always looking for room for improvement.

10/10 Excellent

Aliyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly love this place will be coming back and staying here. Everything was perfect
Stayed 1 night in Dec 2023
Response from Justin on Dec 25, 2023
Thank you so much for your review, Aliyssa! It was great hosting you, and we're delighted to hear you had a wonderful stay with us.Merry Christmas!

4/10 Poor

Steven James

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Good location, downstairs common areas are nice. No staff, it is a self-serve hotel. Also no breakfast. Very weird.
Stayed 4 nights in Dec 2023
Response from Justin on Dec 22, 2023
Steven,I do apologize for any confusion, however we done everything we can to communicate our transition from a Bed and Breakfast as of January 1st, 2022. We have this posted on the front page of our website, confirmation email, email signature, etc. Our staff is typically onsite from 8:30-4:30, but you may not run into anyone at the time of check in. We are also available by phone for any urgent situations after hours. We're disappointed to hear your stay was not up to your standards, as we are always looking for ways to improve our guests experience and stay with us.

10/10 Excellent

Grant

Stayed 1 night in Dec 2023
Response from Justin on Dec 17, 2023
Thank you for your review, and for staying with us Grant!

10/10 Excellent

Mya-lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for alone time.
Omg SOOO I went only for a night but I wish I could’ve stayed longer. Everything was so easy, the instructions, directions, even parking. I hardly saw anyone either but I’m also a night owl LOL
Stayed 1 night in Dec 2023
Response from Justin on Dec 15, 2023
Thank you for leaving us your review, Mya-lisa! We're thrilled to hear you had a great stay with us.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Satchel Paige room was so cozy! Knotty pine paneling, wood fireplace, very comfortable bed and pillows. Easy access with your personal key code; very quiet and private; parking in back of the building. Highly recommend!
Stayed 1 night in Nov 2023
Response from Justin on Dec 5, 2023
Thank you so much for your review, Jane! It was lovely hosting you, and we're delighted to hear you enjoyed your stay with us.

2/10 Terrible

Jen

Disliked: Amenities
we paid full booking price with only half of the amenities provided. Prior to booking , i thoroughly researched if breakfast was included and was given a “yes”. However, no breakfast provided. On our arrival date, the owner justin informed us we would not have house access…not the kitchen, not the TV room, no entry allowed to the main house from our room. Their website needs clarification: NO BREAKFAST PROVIDED NEEDS TO BE ON HOME PAGE. ALSO NEEDS TO READ: if the whole main house is rented, the carriage house residents will not have access to the main house. VERY POOR COMMUNICATION (day of arrival we received news of no main house access). WE WILL NOT BE STAYING THERE AGAIN.
Stayed 3 nights in Nov 2023
Response from Justin on Nov 29, 2023
Jen,I truthfully do not believe you provided us a fair rating, nor reflects your stay with us, and seems to be influenced on the fact that we do not offer breakfast services, given not all of these details in your review are truthful. We have never confirmed we serve breakfast, and none of our guests who book through Expedia expect breakfast services. This is made abundantly cIear on our website, confirmation email, our email signature, and on there is nothing on Expedia that claims we offer breakfast. There are previous reviews that mention the breakfast services that the previous owners offered, but we cannot have those removed as they as those reviews are valid for that time period. We also do have a banner on the front page of our website that says "Read about our changes" and provides detailed information regarding our transition from a bed and breakfast on January 1st, 2022. In addition, I had informed you there was a group celebrating Thanksgiving who had the entire property rented out during your stay with prior to the date of your reservation, not on the morning of your arrival. This information is also listed in our Confirmation email you receive upon booking. While our guests in the Carriage House typically have Main House access, we only restrict access in the event a group has rented the entire property. I do think its important to note that you had reached out requesting amenities from the Main House, and we did everything we could to provide you those amenities since you did not have access(such as dropping a bucket off ice, etc.) We are always looking for room for improvement, and will do what we can to clarify the issues you experienced, however we are not responsible if our guests miss this important information prior to/ upon booking with us.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Justin on Nov 22, 2023
Thank you, Katherine!

8/10 Good

Rachel, Red Bank

Stayed 5 nights in Oct 2023
Response from Justin on Dec 15, 2023
Thank you for staying with us, Rachel!

10/10 Excellent

Lian

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Justin on Nov 21, 2023
Thank you for your review, Lian!

10/10 Excellent

mary-linden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Nov 2023
Response from Justin on Nov 20, 2023
Thank you for your review, Mary-Linden!

4/10 Poor

Galina, Laguna Niguel

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was impossible to sleep in because of the compressor noise. The AC compressors that serve two floors are installed right by the window, and even if it's cold outside, the AC still comes on every hour, all night long. Luckily, I was given a different room, they tried to charge extra at first, but didn't at the end. This other room had the parking lot super bright lights shine right into the window. It's better than AC compressor noise, but still disrupts the sleep. If the property had better management, this would be an awesome place
Stayed 5 nights in Oct 2023
Response from Justin on Oct 28, 2023
Galinda, I'm very disappointed to hear this is your response after upgrading you from a queen bedroom to our king, with no additional charges. We have never received a complaint of the noise from the AC compressors from this room, however I knew it was troubling to you and your stay so I did everything I could to ensure a comfortable stay for you in a very timely manner. It was nearly 80 degrees, which is why we still had the air on. Once we upgraded rooms, I was never informed of further issues from that room. The room we upgraded you to does have curtains to help with the lights from the garage as well. Had I known you were still experiencing issues I would've been happy to help address those. I felt I was very accommodating to you, allowing early check in with no additional charges, upgrading your room despite any physical issues with the room, all the while quickly responding and addressing your issues in a timely fashion. We are always looking for room for improvement, I feel your review and rating is a bit unfair and does not accurately depict our property.

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifullly restored home. Quiet atmosphere.
Stayed 3 nights in Oct 2023
Response from Justin on Oct 10, 2023
Thanks so much for your review, Jerri! It was lovely hosting you, we hope to have you again!

10/10 Excellent

Brienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, a hidden historic gem. Clean and great beds, and historic charm.
Stayed 1 night in Sep 2023
Response from Justin on Sep 28, 2023
Thank you so much for your review, Brienne! We hope to have you back soon.

10/10 Excellent

Katarina

Stayed 2 nights in Sep 2023
Response from Justin on Sep 20, 2023
Thank you for your review, Katarina!

10/10 Excellent

Chales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justin on Sep 10, 2023
Thank you, Charles!

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Justin on Sep 10, 2023
Thank you for your review, Myra!

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
It was a beautiful place. Just two problems - the mirror in the bathroom is not conducive to applying makeup for women and two the toilet seat was broken and kept us sliding around and almost completely off once! It needs to be replaced.
Stayed 1 night in Aug 2023
Response from Justin on Aug 18, 2023
Thank you for your review, Jennifer! So sorry about the toilet seat, we're getting that replaced now. I will look into possibly adding a make up mirror to that room! We're happy to hear your stay was great otherwise.

6/10 Okay

Lori

Travelled with partner
Lovely property. Convenient walking distance to the Plaza. Would have appreciated any small table or shelf in the bathroom. Absolutely nowhere to place bathroom toiletries. As well as a side table on only one side of the bed. The bedding and pillows were luxurious though!
Stayed 1 night in Aug 2023
Response from Justin on Aug 14, 2023
Thank you for your review, Lori! Looks like we had you in one of our smaller, queen bedrooms, which is listed at a lower rate compare to some of our larger rooms. We hope to have you back in one of our king rooms!

8/10 Good

Michelle

Stayed 1 night in Aug 2023
Response from Justin on Aug 30, 2023
Thank you for leaving us your review, Michelle!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and room are beautiful. Love the old, historic home and the grounds were beautiful. Loved being able to just walk in (with the key code I was sent) and go straight to my room- no need to stop at a desk and do all the check in stuff. The “parking lot” was the smallest space I’ve ever seen. Had to make a 46-point turn to get out! But there was free on-street parking. The balconies are shared with just a curtain separating them so you will definitely hear your neighbors conversation if you’re out at the same time. But it’s so super cute out there! My balcony overlooked the garden and I could hear the fountain outside my window. So lovely!
Stayed 1 night in Jul 2023
Response from Justin on Aug 1, 2023
Thank you for your review! Being in the heart of the city, our parking situation is certainly tight, as it is a hot commodity. We try to forewarn our guests to bring their most compact vehicle if possible. The street parking is free as well. Not all balconies are shared with the curtain dividers, but there are 3 rooms on the 2nd floor which do. We're happy to hear you had a good stay with us

8/10 Good

Dorcas

Stayed 2 nights in Jul 2023
Response from Justin on Aug 9, 2023
Thank you for staying with us, and leaving your review Dorcas!

8/10 Good

Eric

Stayed 3 nights in Jul 2023
Response from Justin on Aug 1, 2023
Thank you for your review, Eric!

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service
The second time my wife and I have stayed here. The first time a couple of years ago it was a B&B, now it's just a B. But their breakfast wasn't that good anyway. Both times rooms were small and crowded as were the bathrooms. For the price, a few more amenities might be nice, perhaps coffee and juice and maybe a muffin to get the day moving. In two days never saw any staff member. TV requires some technical skills that may elude some seniors like us. Despite all, the property is clean, quiet, somewhat comfortable and easy walking distance to Country Club Plaza, museums and other sites, so a marginal recommendation.
Stayed 2 nights in Jun 2023
Response from Justin on Jun 22, 2023
Thank you for leaving your review, Andrew! We have been very upfront regarding the change to forgo breakfast as of January 1st, 2022. We had been faced with a tough decision of having to hike up our rates to cover the breakfast expense, or to halt breakfast services in order to keep the property doors open (sounds like we made the right choice, hah!). We do offer coffee, tea, water, and some small snacks in the room. It looks like you booked our queen bedroom, and the queen bedrooms are a bit more cozy than the king rooms that offer more space. We do offer TV Guides on operating the TV in the room binders as well! We hope you have you another time, Andrew!

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
It’s all self service from check in to locating your room which is why I left the staff review neutral. It is lovely. Wouldn’t change a thing. I hope to come back.
Stayed 1 night in Jun 2023
Response from Justin on Jun 22, 2023
Thank you for your review, Katherine! We hope to have you back soon :)

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean and quiet property
Stayed 2 nights in May 2023
Response from Justin on May 31, 2023
Thank you very much, Franklin! It was lovely hosting you.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Justin on May 31, 2023
Thank you for your review, Sally!

10/10 Excellent

Nicholas

Stayed 4 nights in Apr 2023
Response from Justin on May 31, 2023
Thank you for leaving your review, Nicholas!

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
Very comfortable place to stay within easy walking distance of the shops and restaurants in the Country Club Plaza.
Stayed 2 nights in May 2023
Response from The Innkeepers on May 9, 2023
Thank you for the glowing review! :)