Exterior

Reviews of Holiday Inn Express and Suites Overland Park, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 414 out of 775 reviews" "
Rating 8 - Good. 219 out of 775 reviews" "
Rating 6 - Okay. 83 out of 775 reviews" "
Rating 4 - Poor. 35 out of 775 reviews" "
Rating 2 - Terrible. 24 out of 775 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was nice. The room was clean and comfortable. Staff was very friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Josh,We're glad to hear you enjoyed your stay with us! Our team works hard to provide a clean and comfortable experience for all our guests. Thank you for acknowledging their efforts in making your stay pleasant.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern clean and quiet. Staff very friendly. No complaints.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Jamie,We are delighted that you enjoyed our modern and quiet atmosphere, friendly staff, and clean facilities. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel for your stay.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Issues with noise due to a wedding onsite. It took two complaints to get the issue resolved.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Scott,We apologize for any inconvenience caused by the noise disturbance during your stay. Please note that we prioritize all guest concerns equally and aim to address them promptly and effectively. Your feedback will be shared with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Jill,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience at our hotel.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Brian,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience.

8/10 Good

Haoxiang

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
From the pic, I see a bath tub, but when I open the door of my room, I don't see it, I'm told by the staff, only double queen has bath tub. That's inaccurate description
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Haoxiang, We apologize for any confusion regarding the room amenities. Our team strives to accurately depict the different room types we offer. Please feel free to reach out to our management for any further assistance with your concerns.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities
The people that work there were very friendly and helpful
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Brian,Thank you for sharing your positive experience with our friendly and helpful staff. We strive to provide excellent service to all our guests and it is great to hear that we met your expectations. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is fantastic this is a great pick Thank you
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Gerard,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found your room fantastic and that it was a great pick for your stay. We appreciate your kind words and hope to welcome you back in the future for another wonderful experience.

8/10 Good

Marsha, Chesterfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 22, 2024
Hello Marsha, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in, friendly staff and clean rooms. Breakfast included and with a great variety.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Angela,Thank you for your positive feedback regarding our check-in process, friendly staff, and clean rooms. We're delighted to hear that you enjoyed the variety of our complimentary breakfast. We strive to provide excellent service and a comfortable stay for all our guests. We appreciate your review and hope to welcome you back in the future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Sarah,Thank you for staying with us! We appreciate your support and hope you had a pleasant experience. Should you have any additional feedback, please feel free to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Eileen

Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Eileen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We appreciate your support and hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet place in a busy area
Just stayed overnight. The hotel is near very busy roads, however my room was pleasantly quiet all night. The staff was friendly and everything was very clean.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello George,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found your room to be pleasantly quiet and that our staff was friendly. It's great to know that everything was clean as well. We hope you had a comfortable stay and we look forward to welcoming you back in the future.

10/10 Excellent

Joi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and quiet and an amazing breakfast.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Joi,Thank you for your feedback! We're delighted to hear that you found our hotel clean and quiet. Our team works hard to maintain a peaceful environment for our guests. We're also glad to know that you enjoyed our breakfast selection. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Dave,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Mary,We are thrilled to hear that you had such a wonderful experience during your stay at our hotel! We strive to provide exceptional service and it's fantastic to know that we met your expectations. We would love to welcome you back in the future and provide you with another outstanding stay.

8/10 Good

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, location is great, room was clean, and for a hotel gym, the gym was great! Ear plugs are highly recommended. I could hear the guy in the room next to me snoring and I could hear his cellphone alerts. I wish there had been better insulation in the walls.
Stayed 4 nights in Nov 2023
Response from Manager on Dec 8, 2023
Hello Patty,Thank you for your feedback! We are delighted to hear that you found our staff friendly, the location great, and the room clean. We appreciate your compliments on our hotel gym as well. We apologize for any inconvenience caused by noise disturbances during your stay. Your feedback regarding insulation in the walls will be shared with our team for future improvements. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Becky, Castle Rock

Liked: Staff & service, property conditions & facilities
Needs updating. Clean and very friendly staff. Would stay again.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Becky,Thank you for your feedback! We value your positive comments about our friendly staff and cleanliness. We appreciate your loyalty and hope to welcome you back in the future.

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Susan,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad you had a positive experience. If there is anything specific you would like to share about your stay, please feel free to reach out to us directly. We value your feedback and hope to welcome you back in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disappointed...
Emergency repairs were needed for water damage which meant non-stop hammering/sawing underneath my room for the duration of my stay. I would have appreciated a heads-up from hotel management that this was going to be the conditions for my stay. They did attempt to make it right upon check-out, but it made for a let-down on what was supposed to be a get-away weekend filled with peace and quiet.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 25, 2023
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the emergency repairs being conducted during your stay. We understand the importance of a peaceful and quiet environment for our guests. While it may not have been possible to provide advance notice in this particular situation, we appreciate your understanding. We are glad that our team made efforts to address the issue upon check-out. We hope to have another opportunity to provide you with a more memorable stay in the future.

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, property conditions & facilities
Orbitz shows that they have free rollaways. There is a $10 charge for those. Our Air conditioner/heater was unplugged and we didn't realize it until the morning when things seemed stuffy and stale in the room because of no air movement.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Brett,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our records indicate that rollaway beds may be subject to a fee, which is disclosed during the booking process. We appreciate your understanding. Regarding the air conditioner/heater, we apologize for the oversight. We encourage guests to contact our front desk immediately so that we can address any issues promptly. We apologize for any discomfort this may have caused and appreciate your feedback.

10/10 Excellent

Tasheeka

Stayed 1 night in Oct 2023
Response from Manager on Nov 25, 2023
Hello Tasheeka,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience. If there is anything else we can do to make your future stays even more enjoyable, please feel free to reach out to us. We look forward to welcoming you back again soon.

6/10 Okay

Kristin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Kristin,Thank you for sharing your exceptional rating! We truly appreciate your positive feedback and it was a pleasure having you as our guest. We are committed to providing outstanding experiences and we are delighted to hear that you had a wonderful stay. We look forward to welcoming you back for another memorable visit.

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Ernie,Thank you for taking the time to share your exceptional experience with us! We are thrilled to hear that your stay exceeded your expectations. It was a pleasure having you as our guest and we look forward to welcoming you back soon for another extraordinary stay.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and the staff was friendly, but it was noisy. You could hear conversations from the next room.
Stayed 4 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Patricia,Thank you for your feedback. We apologize for any inconvenience caused by the noise. We will address this matter with our staff to ensure a more peaceful stay in the future.

6/10 Okay

Shawna

Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Shawna,Thank you for your extraordinary rating! We're thrilled that you had an exceptional experience at our hotel. We can't wait to welcome you back for another fantastic stay!

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options within a short drive. The surrounding area is new and full of amenities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Tony,We're glad you enjoyed the dining options and amenities in our surrounding area. We hope to welcome you back soon!

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Richard,Thank you so much for your amazing rating! We are delighted to have exceeded your expectations and hope to welcome you back soon.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great area
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Lori,Thank you for your feedback! We are glad to hear that you enjoyed our clean facilities and the great location of our hotel. We look forward to welcoming you back soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Richard,We appreciate your enthusiasm! Thank you for your exceptional rating.

10/10 Excellent

Ted

Stayed 3 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Ted,Thank you for your excellent rating! We are glad that you enjoyed your stay with us. We hope to welcome you back again in the future.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Sandy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Tisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Tisha,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hello Bruce,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Charles

Travelled with family
Liked: Property conditions & facilities, room comfort
Very clean. Great breakfast selection. Super comfortable beds
Stayed 2 nights in Sep 2023
Response from Manager on Sep 24, 2023
Hello Charles,Thank you for your review and comments regarding our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

William, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and excellent breakfast.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hi William,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

8/10 Good

Vic

Stayed 2 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello Vic,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Joseph

Stayed 3 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Joseph,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Lannie

Business traveller
Liked: Cleanliness, property conditions & facilities
Noisey people after midnight until 2AM. FIRE ALARM GOING OFF AT 6AM. No sleep
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Lannie,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Josh

Stayed 1 night in Aug 2023
Response from Manager on Sep 17, 2023
Hello Josh,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Jackie, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bed and pillows! Great location!
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hi Jackie,We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

2/10 Terrible

Michael

Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Michael,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

THOMAS A

Liked: Cleanliness, staff & service, property conditions & facilities
Good person at check in very bright
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hi Thomas,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KC visit
Great place to stay. Visit due to family medical event. Room clean and quiet. Nice amenities. Good customer service.
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hello Jane,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our service and your insights regarding our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepful night
Best shower I've ever had in a motel. Nice breakfast and a nice clean quiet stay.
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Derrick,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and comments about our shower. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

6/10 Okay

Adam, Baxter Springs

Travelled with family and small children
Liked: Staff & service, amenities
The staff is very friendly and helpful. Had an issue with the first room we were checked into. The staff was able to give us another room, and made sure everything was good to go after we were settled in. The property is kind of difficult to get to if you are unfamiliar with the area. We do recommend staying here currently, just hope they keep with the upkeep and cleanliness, it was not as clean as the last time we stayed.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Adam, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 2, 2023
Hello Mark,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Karen,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Angela

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Angela,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 Okay

Jimmy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was good except had to ask for towels and toilet paper as there were none when we arrived. The staff was nice though
Stayed 2 nights in Jul 2023
Response from Manager on Jul 18, 2023
Hello Jimmy, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!