Exterior

Reviews of Hawthorn Suites by Wyndham Overland Park

3.5 out of 5
Hawthorn Suites by Wyndham Overland Park
11400 College Blvd, Overland Park, KS

Reviews

7.2

Good

Rating 10 - Excellent. 423 out of 1464 reviews" "
Rating 8 - Good. 448 out of 1464 reviews" "
Rating 6 - Okay. 268 out of 1464 reviews" "
Rating 4 - Poor. 175 out of 1464 reviews" "
Rating 2 - Terrible. 150 out of 1464 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lia

Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
I have stayed here many times. It has a nice location near KU med center. It has shopping center and restaurants nearby. It has easy access to the interstate.It's actually located in a somewhat quiet area. It has been showing signs of age though lately.
Stayed 3 nights in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There were police cars there each night. Since we are local, I asked why. They stated there are unsavory people and goings-on. We asked to leave early due to concerns for our safety and they refused to reimburse us.
Stayed 3 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed down and all locked up. I was told it was bought out by a foreign company to be turned into apartments. This was all done without the hotel and or expedia letting me know they were closed. Showed up and no number to call. Called expedia and had a 90 minute wait. Booked another hotel(0 Degree temp) and was asked after they finally called back why I had booked another hotel. Very unpleasant.
Stayed 2 nights in Feb 2021

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building was padlocked and chained shut.
Stayed 2 nights in Feb 2021

2/10 Terrible

Jadda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THEY CLOSED FOR GOOD REASON!
Immediately upon entering my room I knew o wasn’t staying the night. Holes in the wall, finger print ink on the walls from a crime scene that had clearly taken place and not cleaned up after. Broken furniture. It felt unsafe! I went directly back to the front desk and informed the staff working I would like a refund and would be staying else where. I was told the hotel was closing as of Monday and I was “lucky” to get what little service I was getting. And indeed come Monday, the phone lines no longer work. I have yet to get my refund or deposit back for a stay that only lasted one hour, enough time for my Uber to arrive and take me somewhere NICE!
Stayed 1 night in Feb 2021

6/10 Okay

Sara

Travelled with family
Liked: Room comfort
Disliked: Staff & service
At check in they required a $100 cash deposit. I have stayed here before in the same type of room and no cash was requested. I was told they were
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, good services, cleaning, breakfast is better than the others
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location and coviently located near eateries . No military discounts
Stayed 1 night in Jan 2021

10/10 Excellent

Debra

Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The ice machine was far away and since it was rainy and cold, we didn’t get out to get any. The window screen was worn and flapping in the wind. There really wasn’t any breakfast to speak of except coffee and waffles. The room was mostly clean, definitely not deep clean though. The bathtub looked clean until filled and then you could scrape a film off it. Bed and pillows were very comfortable though. For the price, it was sufficient.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
This location is closing down in a few days.
Stayed 1 night in Jan 2021

2/10 Terrible

Charity

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Needs a Bit of Improvement
Staff was slow and rude on check-in, room layout was weird, and in need of a little maintenance. Room was clean and the breakfast buffet was a huge plus during these COVID times where most hotels have stopped serving free breakfast.
Stayed 2 nights in Jan 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

2/10 Terrible

NINA

Liked: Cleanliness, property conditions & facilities, room comfort
It was very comfortable and clean but the stay and amenities were horrible
Stayed 1 night in Jan 2021

4/10 Poor

Ken

Stayed 3 nights in Jan 2021

2/10 Terrible

Lexi

Stayed 3 nights in Jan 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2021

2/10 Terrible

Matthew

Disliked: Cleanliness, property conditions & facilities
The staff was really rude and the room was dirty. Bathtub was stained and the shower curtain was stained and smelled like urine. Also the sheets were dingey looking.
Stayed 1 night in Jan 2021

4/10 Poor

Jasmine

Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
I Always enjoy my stay @ the Hawthorn. Except this Is the 3rd Time I’ve Reserved a specific room online with a specific price & upon arrival the room Is amazingly changed & upgraded for a significantly Higher price?
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 1 night in Jan 2021

6/10 Okay

Charissa

Stayed 2 nights in Jan 2021

2/10 Terrible

NoWay, MO

Business traveller
Disliked: Cleanliness, property conditions & facilities
Deteriorated property, Wyndham should be ashamed to include this property in the umbrella. Parking lot lights out, cigarette butts everywhere. Outside of buildings dirty. The room had not been vacuumed. Cheetos on the floor, dried tomatoes (?) on bathroom floor. Walls & doorways covered in grunge. Half smoked cigarettes on top of door jams, seriously. Fire alarm not working, hanging from ceiling by wire, mirrors covered in finger & child sized hand prints. Dust everywhere, toilet didn't flush right. Disgusting!
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Nekandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This reason for staying here was because of the fire place. The fireplace didn't work and I made the front desk aware. I was told they would have it looked at and never did. Outside of the that issue,I enjoyed my stay.
Stayed 3 nights in Dec 2020

2/10 Terrible

Shauntay

Stayed 1 night in Jan 2021

4/10 Poor

Pastrypro

Travelled with partner
Disliked: Property conditions & facilities
The walls are super thin. The adjoining room threw a party until 3 am. The rooms definitely needs to be updated. Kitchen needs to be stocked better. I had 1 glass in the cabinet.
Stayed 1 night in Dec 2020

6/10 Okay

Nesha, Overland parks,ks

Travelled with family and small children
Disliked: Cleanliness
There was trash from previous person overflowing under the sink. The sofa bed was nasty! There was stains on curtains.No remote for tv in front room. Positive was the fireplace.
Stayed 1 night in Dec 2020

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

8/10 Good

Tiffany

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Good stay As usual.
Stayed 1 night in Dec 2020

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Find out if the hot water works before booking
No hot water for 2 days in a row!
Stayed 1 night in Dec 2020

8/10 Good

deborah K.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

EricaOdems, Overland Park Ks

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was dirty the front this is very unprofessional rude I didn’t have no appliances I had to go home and bring my own i’ve stayed at this hotel three times and after this last time I would never go back or recommend anybody my remote had no battery’s I was very unhappy I had to clean my own room
Stayed 2 nights in Dec 2020

8/10 Good

Mike

Stayed 2 nights in Dec 2020

8/10 Good

Aurola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as Advertised.
The main lobby was well put together, but the room was not as advertised. It is less of a suite and more of one room with a comically large closet. The grounds were nice to walk around when there was not a domestic disturbance from one of the adjacent buildings.
Stayed 1 night in Dec 2020

10/10 Excellent

E.Miser, Houston

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I have stayed. Amazing staff and amenities. I will be staying there every time I am in town.
Stayed 2 nights in Dec 2020

10/10 Excellent

Cristina

Stayed 4 nights in Dec 2020

10/10 Excellent

Lorie

Stayed 1 night in Dec 2020

4/10 Poor

Delia

Stayed 2 nights in Dec 2020

2/10 Terrible

Tia

Stayed 2 nights in Dec 2020

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Find a better hotel
The beds were confy . the fireplace didnot work the floors were stained and dirty as was the couch. I guess you get what you pay for.
Stayed 2 nights in Dec 2020

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise!
Surprised at quality of room. Priced so low I was expecting less, but was disproved by room presence
Stayed 1 night in Dec 2020

10/10 Excellent

Celestine

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

6/10 Okay

Keyonna

Stayed 1 night in Dec 2020