Dear Elizabeth, We are disheartened to see your comment, as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing clean and well-maintained suites, and we are very sorry that did not happen when you were here. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Christie, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Sincerely,Hotel Management

Dear Lynn, Thank you for your review of our hotel. We apologize for the oversight regarding the absence of dish soap during your stay. Our aim is to provide a comfortable and convenient experience for all guests, and we regret falling short in this instance. Your feedback is valuable, and we will ensure that dish soap is readily available in our rooms moving forward. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Luis, It is always a pleasure to have our hard work recognized, and we are pleased that you enjoyed your overall stay. We are grateful for your comments. However, we are disappointed that our parking space did not meet your expectations, as we continually strive to improve our guest experience. Thank you for staying at the Extended Stay America and posting such a generous review. We look forward to accommodating you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Roberta, We appreciate your high rating and hope you had a pleasant stay with us. However, we apologize if the pet fee came as a surprise during your stay. In the interest of transparency, we keep our website current with updated information and pricing so guests can make informed decisions. We hope to have the pleasure of hosting you again and providing another excellent experience.Sincerely,Hotel Management

Dear Kiarah, We sincerely apologize for the inconvenience you experienced regarding the availability of towels and housekeeping services during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience caused by our policy. We understand the importance of providing essential amenities and services to our guests, regardless of the length of their stay. However, as an extended property, we typically offer housekeeping service weekly. But these services are always available at a nominal fee. We appreciate your patience and understanding and hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Christopher, Thank you for reviewing your stay. We are glad that your overall stay was positive. We are delighted that our convenient location worked well for you. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Mike, Thank you for posting a review of your recent stay with us. We would like to apologize for the disappointing aspects during your stay. We regret not being able to grant your request for a refund due to an early checkout. We are looking through the matter and will address it appropriately. We are grateful for your patience, and we hope to have another opportunity to host you whenever your travels bring you to the area.Sincerely,Hotel Management

Dear Heidi, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. Please be assured that we have taken note of all the issues you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Leo, Thank you for choosing us and sharing your feedback. We're delighted to hear you felt secure and received helpful assistance during your stay at Extended Stay America in Overland Park. It's wonderful to know our location met your expectations. Your positive feedback is appreciated, and we look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management

Dear Reese, Thank you for choosing us and sharing a review of your stay. We understand a peaceful environment is crucial for a good night's rest. Our team did their best to resolve the situation promptly. Please know that we do our utmost to accommodate all guests' requests, and sometimes, unforeseen circumstances can lead to occasional disturbances. We appreciate your understanding and hope this isolated incident doesn't deter you from considering us for future stays. Your feedback helps us improve, and we thank you for taking the time to share your experience.Sincerely,Hotel Management

Dear Pam, We're sorry to read that your recent stay was anything other than the satisfying experience we want for our guests. Regarding the coffee and our front desk associates, we apologize for the inconvenience you faced and will address this issue with our team. As for the beds, we regret any discomfort caused and are committed to enhancing this aspect moving forward. We genuinely value your comments as they highlight areas where we need to focus. It was a pleasure accommodating you, and we hope you'll consider giving us another opportunity to welcome you back and show you a much-improved experience.Sincerely,Hotel Management

Dear April, Thank you for being a guest in our hotel and sharing your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Lyndsey, We hope you will accept our deepest apologies for the issue with your reservation, and we regret that our team was not as responsive as they should have been in addressing your concerns. We will address this issue appropriately to ensure our guests are well-informed of their reservation status and to provide a smooth reception every time they book at our hotel. We hope to have another opportunity to demonstrate our commitment to excellent service.Sincerely,Hotel Management

Dear Christopher, We sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is valuable, and we're sorry for the hot water issue and cleanliness concerns you encountered. We are actively working to improve our services and address these issues. Additionally, we understand the importance of a peaceful environment. We appreciate your patience and hope you will consider giving us another chance to provide you with a more comfortable stay in the future.Sincerely,Hotel Management

Dear Dalton, Please accept our apologies for not meeting your expectations during your visit. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Elvia, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. Observations like yours give us the valuable information we need to serve our guests better, and we thank you for sharing them. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We look forward to your return!Sincerely,Hotel Management

Dear Mohammad, Thank you for being our guest and sharing your candid review. We genuinely regret your experience was not the seamless stay we want for our guests. Your feedback regarding the cleanliness and odor is concerning, and we apologize for any inconvenience this may have caused. Rest assured that we take these matters seriously and will address them with our housekeeping team to ensure the comfort of our guests moving forward. Please consider giving us another opportunity in the future to provide you with the excellent service and cleanliness that you deserve. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Dennis, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Maintaining our rooms in excellent condition is a priority, and we apologize for any oversights in this regard. Rest assured, we will address the faucet issue. Regarding the hairdryer and certain complimentary toiletries, please note that they are available at the front desk, and our associates are happy to deliver them to your room upon request. We apologize if we missed to inform you about this during check-in. Your feedback helps us identify areas for improvement, and we will use it to enhance our guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear David, Thank you for choosing us. We are sorry for your wife's experience with the smell in your room. Our housekeeping team works really hard to keep the area clean and fresh smelling for the guests. The team is already at work to check the same. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you give us that chance.Sincerely,Hotel Management

Dear Anita L, We apologize for the inconvenience you experienced with our staff. We take all reviews seriously, and your feedback is being evaluated with our team to ensure that these concerns are not repeated. We understand that this was not the level of service you expected from us, and we are truly sorry for any frustration or inconvenience this may have caused. We appreciate your feedback and hope you will allow us another opportunity to provide you with the hospitality you deserve every time you stay with us. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Tracy, Thank you for choosing Extended Stay America and sharing your experience. We are thrilled to hear that you found our dog policy to be the best in the area. We understand that traveling with pets can be stressful, and we are committed to providing a comfortable and welcoming experience for you and your furry friend. We are sorry to hear that the bed did not meet your expectations. We take all feedback seriously, and we will be sure to evaluate this concern with our team to ensure that we are providing the best possible experience for our guests. Thank you again for your feedback, and we hope to have the pleasure of welcoming you and your pet back soon.Sincerely,Hotel Management

Dear Juan, Thank you for reviewing your stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that we fell short of your expectations and that you found your bed uncomfortable. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We are committed to providing a relaxing and enjoyable stay for all our guests, and we will consider your feedback to make necessary improvements. Sincerely,Hotel Management

Dear Sonja, We appreciate your patronage and positive feedback regarding our hotel's convenient location and staff. However, we apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management

Dear Kathy, We appreciate your feedback and value your opinion. We are glad to hear that overall your experience was fine and that you found our staff members to be satisfactory. However, we apologize for any discomfort you experienced with the bed. We understand the importance of a comfortable sleep environment, and we will take your feedback into consideration for future improvements. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management