Dear Brian,Thank you for taking the time to write your review! We hope your recent trip to Kansas City was as pleasant has hosting you! Rest assured we heard your concerns, and will be taking action.

Dear Laurence,Thank you for taking the time to write your review. We had a pleasure hosting you on your recent stay. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities. Taking a cue from your review, we will embark on taking a series of steps that will help resolve this concern of yours. we are emulating the breakfast offering Hilton is doing for their latest brand. It is a necessity when trying to navigate the of world supply chain issues and food cost fluctuations. We also mention this breakfast offering and the confirmation e-mail you receive after booking a room on Expedia. I'm sorry you may have missed that language. We appreciate you taking the time to share your concerns.We would like to apologize as we recognize this made a damper on your recent trip to Kansas City. We had a pleasure hosting you!

Dear Jamey,We appreciate you taking the time to write your review. We have heard your concerns and will be taking immediate action. We would like to apologize as we recognize this made a damper on your recent trip to Kansas City. We had a pleasure hosting you!

Dear Christine, We appreciate you taking the time to write your review. We have heard your concerns and will be taking immediate action. We would like to apologize as we recognize this made a damper on your recent trip to Kansas city. We had a pleasure hosting you!

Dear Jason,We had a pleasure hosting you on your recent trip to KC.

Dear anyvette, We went ahead and double4 checked both reservations and you were not overcharged. Upon arrival we have a 100 deposit that is required in case of any damages. It is refundable if no damages are found in the room. We would like to thank you for choosing to stay with us on your recent trip to Kansas City.

Dear David,We appreciate you taking the time to rate us. We had a pleasure hosting you!

Dear Jazmin, Thank you for the great review! We appreciate you taking the time on writing it! We hope to see you back soon on your next trip to Kansas city!

Dear Adriana,We appreciate you taking the time to write your review. We have let all managers know about your issue with parking. We hope our future efforts to accommodate handicap will fulfill your needs. We would like to thank you for raising awareness for the issues you experienced. We hope that your next stay with us will be a better experience.

Dear Adriana,We appreciate you taking the time to write your review. We had a pleasure hosting you.We hope to see you back soon!

Dear Karen,We're sorry you experienced that issue. We have a silent nights policy that currently in place. We hope your next stay with us will be a different outcome. We hope to see you soon!

Dear Peter,Thank you for taking the time to write your review. We had a pleasure hosting you on your recent stay. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We treat cleanliness as one of our highest priorities. Taking a cue from your review, we will embark on taking a series of steps that will help resolve this concern of yours.we are emulating the breakfast offering Hilton is doing for their latest brand. It is a necessity when trying to navigate the of world supply chain issues and food cost fluctuations. We also mention this breakfast offering and the confirmation e-mail you receive after booking a room on Expedia. I'm sorry you may have missed that language. We appreciate you taking the time to share your concerns.Guest Relations Manager

Dear paul, Thank you for taking the time to write your review! We hope to see you back soon!

Thank you for taking the time to write your review! We appreciate you staying with us. Due to inconsistencies in breakfast food supplies and wild swings in pricing, we are following others in our industry, streamlining to the Hilton Bagel bar model. Bagels, fruit, yogurt, coffee, and juice are available each morning. We had a pleasure hosting you for your recent stay in Kansas City!

Thank you for taking the time to write your review! We had a pleasure hosting you on your recent stay to Kansas City! We would like to thank you on behalf from all the staff at seville plaza. I will be sure to mention they are doing a great job. We are looking foward to our renovation. Lots of great stuff coming our way. We hope we cross your mind on your next visit to Kansas City! We would be happy to see you back!

Thank you for leaving us such a great review! We had the pleasure of hosting you on your recent trip to Kansas City! We hope you consider us should you need any accommodations in Kansas City!

Thank you for taking the time to write your review! We are really sorry about the issues you have experience while staying with us! Rest assured we are taking a series of steps to make sure what you experienced is not n experience for others. The security deposit notice is listed on Expedia. We went ahead and double checked your reservation and can confirm we released it. Processing times are dependent on the bank and not hotel directly. For any further questions you can reach out to us directly. Thanks again for your review! We hope you consider us on your next trip to Kansas City!

Thank you for leaving us a great review! We highly appreciate your kind words!

Thank you kindly for leaving a review! We appreciate the time you took to write the review! We will fix the issues you experienced immediately. We are sorry those issues have impacted your stay with us. We hope to stay on the right track by implementing a series of highly effective changes. Thanks again for leaving a review! We hope to have you back for a different, yet better experience!

Thank you for leaving a review for us! We're sorry for the issues you experienced. We are currently working on fixing those issues. Thank you for staying with us.

Thank you for taking the time to write your review. We are continually making changes. It is our hope that you will give us the opportunity to better serve you in the future.

Thank you for taking the time to write your review. We are continually making changes. It is our hope that you will give us the opportunity to better serve you in the future.

Thank you for your review! It is our hope that you will give us the opportunity to better serve you in the future.

Thank you for your review! We appreciate you staying with us. I'm sorry for the issues you have experienced while staying with us. We are currently working on starting renovations soon.

Dear cecil, Thank you for taking the time to write your review! We had a pleasure hosting you on your recent stay to Kansas City! We hope to see you back soon!

Thank you for your review!

We will look into that. Thank you for staying with us!

Thank you so much for staying with us Tomaz! We appreciate you recognizing our wonderful staff. I'll be sure to let them know the wonderful job they are doing! We hope you choose to stay with us the next time you are in Kansas city!

Thank you so much for staying with us Bob! We are really glad you enjoyed staying with us. We hope you choose to stay with us the next time you are in Kansas city!

Thank you so much for staying with us Joe! We are really glad you enjoyed staying with us.

Thank you so much for staying with us Joel! We are really glad you enjoyed staying with us. We appreciate you recognizing our wonderful staff. I'll be sure to let them know the wonderful job they are doing! We hope to see you back soon!

Thank you for your review! We appreciate you mentioning our employees. I'll be sure to mention that they are doing their very best! We hope you choose to stay with us the next time you are in Kansas city !

Thank you for your review!

Thank you for leaving us a great review!

Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

Thank you for your review! We appreciate you staying with us. We hope you will consider staying with us should you need accommodations again in Kansas City!

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Dear Elbridge, We spoke at the end of your stay. I understand that your stay was unsatisfactory. We are making some big changes this year coming forward. We will be appointing a special team for supervising the whole process. We hope to achieve the best results by adopting these measures.We are extremely sorry for letting you down this time! We appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel.

Thank you for taking your time to review your stay. We, at the Seville Plaza Hotel care about hospitality. We're glad to see that our staff accommodated you to the best of our ability. We are also in the midst of remodeling several of our rooms.We hold ourselves to a higher standard so well address your concerns with the appropriate members of our team moving forward.

We truly apologize for your experience at our Seville Plaza Hotel. We thrive to provide a great stay for all our guests and customer service is our top priority. We have made all our managers aware of your experience and we will work to make sure all our rooms hit our cleaning standards. We hope to achieve the best results by adopting these measures.

Thank you for your review!

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Thank you for your much valued feedback!

Thank you for your much valued feedback!

Hi Jose,Thank you for recognizing our prime location! We look forward to hosting you again soon for another fantastic experience. Be sure to give us a call and ask about our returning guest rate!

Hi Andrew,We are disappointed that your time with us was less than ideal. Your experience is not on par with the level of service were accustomed to providing. we're sorry for the issues you had. Many of them are out of our control at the moment. Due to the streetcar construction up and down Main Street, KC water has been turning off and on supply as the construction has accelerated. Every time the water gets turned off to a block or more, then turn back on, sediment is released and those particles do a lovely job of clogging shower valves, seek drains, etc. We are constantly changing them out and regularly do so during a guest stay if notified of a problem. Again I'm sorry and in less than a year these issues should be behind us.. Feel free to contact me I would like to know a little more about your stay in hopes we can make a better outcome out of your stay.We hope you give us another opportunity to share a more positive experience with you soon.