Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

the hotel is very nice

Posted 2-Feb-2015
Pros: weight room and pool
the hotel was everything that i was looking for the staff was great they made my stay awesome ..... thank you
4 out of 5
Recommended
for Couples
by jameson

This traveller left a rating score only Posted 21-Jan-2015 on Hotels.com
5 out of 5
Recommended
for Families
by Sayed

This traveller left a rating score only Posted 1-Jan-2015 on Hotels.com
4 out of 5
Recommended
for Families
by Christinefrom Rockford

Disappointing

Posted 30-Dec-2014 on Hotels.com
We have stayed here a number of times, but this time we were really disappointed. After being gone all day the first day, we returned to find our room had not been cleaned. When I called the desk, the night staff said they "didn't know the protocol" for servicing the rooms, but would send someone up. About 20 minutes later, a man showed up with an armload of towels. The bed was a mess because the sheets didn't fit properly, and then we had to spend a second night with the same issue. In addition, we didn't have clean glasses or coffee service for the second day. In addition, the sleep number bed could not be adjusted and my husband had difficulty sleeping on the soft mattress. On a positive note, because it was holiday week, the hotel threw in a free breakfast for the three mornings we were there. . . a very nice bonus. On a positive note,
5 out of 5
Recommended
for Everyone
by A verified traveller

Quiet, relaxing get a way

Posted 3-Dec-2014
Staff was great, hotel was clean. Pool is small, breakfast was just ok. Hot tub was awesome, work out room was well equipped. Had a great stay, would definitely stay here again.
2 out of 5
Recommended
for Families
by A verified traveller

Poor customer service.

Posted 28-Nov-2014 on Hotels.com
Please note that although the hotel itself is very pretty and clean around the reception area the service we experienced was horrible. Our room was not cleaned for an entire day. Housekeeping did not come in. I requested a worker to come in and clean it the following day.The cleaner was on his cell when we came in to the room. He had a large bag of dirty towels right in the walk way and did not move it out of the way while i walked in holding a child. The pool area although very enjoyable had no towels available. We had to call the front desk and request some.The service at the restaurant was horrible. There was only one staff available and she was not attentive or cared to provide customer service. People waited for her attention and literally had to get up looking for glasses, silverware etc. The tables were dirty. The food containers were empty and there was no juice. I was extremely disappointed with the service. A hotel stay should not be a stressful occasion.I felt embarrassed having to witness such poor service especially in the dining area. I should add that the front desk staff was excellent and eager to please. Unfortunately it did not carry through the rest of the staff.
5 out of 5
Recommended
for Personal Event
by Traceyfrom Georgia, U.S.

Great staff and comfortable stay

Posted 18-Nov-2014 on Hotels.com
The staff was exceptional. They accommodated me in everyway. I was visiting from Overseas to see my son play football. Being so far away from home, they made me feel so at home. Very comfortable.
5 out of 5
Recommended
for Couples
by Johnfrom Thornton

Great stay

Posted 18-Nov-2014 on Hotels.com
Excellent stay... Even requested an additional night
5 out of 5
Recommended
for Couples
by Michaelfrom Chicago, IL

Pleased.

Posted 17-Nov-2014 on Hotels.com
I had a scuba dive certification in Haige Quarry and stayed at this hotel. It was nice, clean, modern and I enjoyed my time there. No complaints, there is not much to do in the area, but I think that will be true of any hotel in the Kankakee area.
4 out of 5
Recommended
for Families
by A verified travellerfrom Crystal Lake, IL

Nice hotel, nice staff.

Posted 17-Nov-2014
Pros: Great service and comfortable beds.
Location: Right off the highway. We couldn't get a room in Champaign - Urbana, so stayed here, only an hour from University of IL.
Once we arrived, we realized we forgot to bring our blow up mattress for our 12 year old. We asked one of the staff members as she was walking by our room and she said she would get us a cot. In about 5 minutes she was at our door with an actual movable twin-sized bed! The front desk staff also very nice! Great service!