2 outdoor pools, open 7:00 AM to 7:00 PM, free cabanas, sun loungers
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Reviews of Royal Suites

4 out of 5
Royal Suites
Plot 18-20 Binayomba Road, off Luthuli, Bugolobi Kampala, Kampala

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 20 reviews" "
Rating 8 - Good. 8 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 2 out of 20 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gloria

Stayed 1 night in Dec 2023

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Dwayne C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pastor Perry
It was a great stay we accomplished everything we needed!
Stayed 10 nights in Jun 2019
Response from HAIRA on Jun 20, 2019
Dear Guest, We are glad that you had a very lovely stay. Thank you so much for your kind feedback.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Good place to stay. Great staff
Stayed 8 nights in Nov 2018
Response from Haira N on Nov 19, 2018
Dear Guest, Thank you for your kind words of appreciation. Thank you very much and for taking the time to share your most wonderful and detailed experience with the travel community but most importantly for choosing us as your preferred place during your recent visit to Kampala. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We appreciate you and look forward to hosting you again at the Royal Suites Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Haira on Oct 22, 2018
Thank you so much for rating us.

10/10 Excellent

aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugandan get away
Its a nice well run hotel With friendly and efficient staff good facilities such as the gym and swimming pool. The restaurant is really good and if you go for the buffet breakfast before the very enf it is bery good. Would have no problem staying here again
Stayed 5 nights in Jul 2018
Response from HAIRA on Aug 1, 2018
Dear Guest, Thank you for your kind words of appreciation. Thank you very much and for taking the time to share your most wonderful and detailed experience with the travel community but most importantly for choosing us as your preferred place during your recent visit to Kampala. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We appreciate you and look forward to hosting you again at the Royal Suites Hotel Kind regards, Haira N

8/10 Good

Douglas

Liked: Cleanliness, staff & service, room comfort
Great space
Great place to stay for the price & size
Stayed 7 nights in Aug 2017
Dear Guest, Thank you for your kind words of appreciation. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We appreciate you and look forward to hosting you again at the Royal Suites Hotel Kind regards, Haira N

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Joe, Belfast

Disliked: Cleanliness, room comfort
Convenient for buiness
Hotel cold be fantastic but is just in a state of disrepair 50% of lights in room working cooker not working at all staff not particularly friendly or service orientated The public areas and bar/dining room are deserted

4/10 Poor

Patrick, Pretoria, South Africa

Liked: Room comfort
Disliked: Staff & service
Royal Suites Kampala
Stayed at Royal Suites for 3 nights. Some of the lights not working. Poor internet (when it worked). I had to request shower gel every day after the previous tube was finished. Had to repeat request at least twice. No coffee / tea etc in the room for early morning - just a bare room (suite) Food was terrible - they got the wrong order at breakfast and served almost the same meal every lunchtime - awful!! Definitely will not stay there again despite the ridiculously huge bedroom and large living room

6/10 Okay

Wayne, Umhlanga South Africa

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Basic
Good budget hotel. Dont expect high quility or standards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Royal Suites
Overall a good hotel to stay at, large private rooms with bathrooms. Air conditioned, cleaned daily, in room safe, pool and pool side bar.

6/10 Okay

H. Ugur

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from HAIRA on Aug 17, 2018
Dear Guest, Thank you for your kind words of appreciation. Thank you very much and for taking the time to share your experience with the travel community but most importantly for choosing us as your preferred place during your recent visit to Kampala. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We appreciate you and look forward to hosting you again at the Royal Suites Hotel Kind regards, Haira.

8/10 Good

Andreas

Liked: Room comfort
Helt okej
Bokade med frukost, men fick betala för 1 person extra. Hotellet var endå okej. Riktigt fin trädgård. Barnvänligt
Stayed 3 nights in Dec 2017
Response from HAIRA on Jan 31, 2018
Kära gäst, Tack för din vänliga uppskattning. Kundtillfredsställelse är vår högsta prioritet och din erfarenhet på vårt hotell är verkligen viktigt för oss. Vi håller personalutbildning för att förbättra servicen och professionalismen på hotellet. Vi lovar dig, det blir bättre service. Vi uppskattar dig och ser fram emot att vara värd dig igen på Royal Suites Hotel

8/10 Good

Gerhard

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2017
Dear Guest, Thank you for your kind rating. Customer satisfaction is our top priority and your experience at our hotel is really important to us. We appreciate you and look forward to hosting you again at the Royal Suites Hotel Kind regards, Haira N

8/10 Good

Olivier, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour agréable au calme avec un chauffeur de taxi très sympa à qui on peut tout demander.

6/10 Okay

nannigb, Dortmund

Disliked: Cleanliness, property conditions & facilities, room comfort
Gut, aber nicht wie beschrieben
Das Hotel befindet sich in einer der besten Gegenden in Kampala.Das Hotel ist insgesamt gut geführt und sauber.Allerdings sind die Dinge, wie z.B. Whirlpool in der Suite, Bademantel, Schlappen und Balkon einfach dazugeschwindelt. Das ist schade, weil das Hotel dies eigentlich nicht nötig hätte. Wäre man hier bei der Wahrheit geblieben, hätte man keine Begehrlichkeiten geweckt. Denn in der Gesamtbeurteilung ist das Hotel empfehelnswert.

6/10 Okay

JDQ

Disliked: Staff & service
Buen hotel.alguos pesimos servicios
En general, buena. Servicio de Inernet: pesimo. Rapidez en el restaurante: pesimo.Atencion en la recepcion: mala.