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Reviews of Afrique Suites Hotel

3 out of 5
Afrique Suites Hotel
Plot 95,Circular Road, Mutungo Hill, PO BOX 16290, Kampala

Reviews

5.6
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 2 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 3 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Gabi, Georgia, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bring in your own breakfast!
Well, the reception stuff does not understand how to read an Expedia reservation. They are either not trained or pretend to be so that they have a reason for extra-charge. The elevator does not have safety sensor. It hit me pretty hard. It would have crashed a child's head, I'm afraid. I got bruises on my shoulder. Only one building has elevator. The other one has AC. The card key system did not work. I had to ask the reception person to open for me every time. Breakfast is symbolical. We were only 5 people for breakfast but there was almost nothing to eat. Three servers were watching 4 empty cold trays. Sorry, one tray contained a small bowl with some brown.beans and another tray some cold fragments of what used to be an omelette. For 4 rooms two nights I paid $800 to Expedia. The hotel charged me another $90 without explanation. Like they tipped themselves or their low performance. At dinner time be ready to wait about 90 minutes for your order. Location is great, Service is poor. Rooms are good. I think that Expedia should cut this hotel from their listings unless the hotel personnel learn the basics of hospitality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom/shower arrangement could be much improved.

4/10 Poor

Deidrah, California

Liked: Cleanliness, staff & service
Disliked: Room comfort
Don't go if you're looking for a kitchenette.
There is a kitchen with no hot plate or anything for cooking. No kitchen utensils, no cutlery, no microwave. There is also no gym or a spa as stated. The receptionist was very nice and the hotel management issued a cancellation. However, don't be deceived the hotel is not what it's cut out to be.
Response from Afrique Suites on Apr 27, 2015
Dear Guest, We regret the misinformation concerning the crockery. We have these; utensils, cutlery, microwave, kettles, etc. but these are provided on request to avoid pilferage. As for the gym and spa, these are a part of our new recently completed main complex and are soon to be opened. Again we insist that you should have been given complete information to avoid the hassle that you went through. We hope that you will book with us next time for a better guest experience.

4/10 Poor

Deidrah, California

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
False advertising
We stayed only 5 minutes. The room we booked was not ready so they wanted to transfer us to a room that was not accessible via the elevator (I'm on crutches). They took us to a room with no kitchenette as described on their website and on Hotels.com. No microwave, no hot plate, no kitchen utensils at all. There was a kitchen with nothing in it. There is no gym as also advertised on both the Hotels.com website and theirs. There is also no spa services. The receptionist was very nice and pleasant but the hotel has nothing they advertise. We had them cancel our reservation immediately and we went elsewhere. Definitely can't recommend.

8/10 Good

Jay, Germany

Liked: Cleanliness, staff & service
Good, could be Great
The place is nice, clean and modern.. I stayed there for 10 days and I found the hotel overall good. A few things that they need to work on are; hot water and the air conditioning. Room service was slow, but always friendly. I think the air conditioning was out because of the construction going on, as they were building an annex on the otherside of the hotel, but that is no excuse for the hot water being turned off. I payed good money to stay there and it is not nice to have to call the front desk everytime I want to shower. I also had my wife and child with me. The set up for a three person room was not what I expected. I thought there would be a two bed room set up but the child had to sleep in a baby crib right along side of us. Even though the hotel seemed empty I was not offered an upgrade or a better situation. My daughter ended up sleeping in bed with us, but the king sided bed was enough for three people comfortably. I really would like to give the staff an A+ though for making me feel at home.
Response from skills on May 16, 2015
Hi Mr Jay thanks for appreciating our services however we are very sorry about the short-comes that you experienced you and your family at large during your stay with us i wish to inform you that our services were revised and improved. Thanks for being part of the Afriquesuiteshotel family and your always welcome.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean, quiet and spacious rum. The environment was green and a lovely view of the city. The breakfast could have been better not much to choose from.