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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1860 Rogers Place, Kamloops, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 1001 reviews" "
Rating 8 - Good. 419 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charlize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Michele

Travelled with family
Liked: Staff & service, amenities
Room very tired. Needs refresh
Stayed 1 night in Apr 2024

10/10 Excellent

Tarun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
We appreciate you taking out time to review your stay at our property.We hope to serve you again soon.

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was excellent. Quiet and very comfortable bed. Very clean property.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
We are glad you liked the pricing of the rooms as well as how quiet and comfortable they were.Thank you for appreciating the cleanliness in the property. Hope to serve you again soon

8/10 Good

Tesfamariam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and good customer service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
We appreciate your positive remarks for the clean rooms as well as the cutomer service that was provided to you during your stay with us. We hope to serve you again in the near future.

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities
The sink drain took 5 mins to empty, plug in didn’t work and it was so noisy. The coffee and breakfast were bad.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our property.Your satisfaction is important to us as a valued guest.We always want our guest to have a pleasant and relaxed stay with us.The issue regarding the sink drain and the plug-in has been addressed by the maintainance guy and its been repaired once we got to know about the same.We apologise that the breakfast and the coffee were not upto your liking.Your feedback has been forwarded to the manager to make sure appropriate actions are taken accordingly.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Kevin, Lake Country

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how convenient it was to shopping....also it's just off the highway yet we didn't get the noice from the traffic.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 10, 2024
We appreciate your positive remarks for the location of the property as well as how quite it was during your stay. We hope to serve you soon in the near future

8/10 Good

Jeffrey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are well appointed. Pet friendly. Helpful staff
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
We appreciate that you liked our rooms as well as the helpful staff in our property.We are always happy to welcome our little guests. We hope to serve you soon in the near future

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
We appreciate that you felt the stay was worth the money you spent for it, nothing is more valuable than this. We hope to serve you soon in the near future

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent full breakfast for free. Sausage ,pancakes, best orange juice, bacon and coffee and more !
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 11, 2024
Thank you for appreciating the complimentary full breakfast provided to the guest. We are glad you liked it.We look forward to serve you again soon.

8/10 Good

Lynda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed by the hot tub not clean, water low.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 10, 2024
We appologise that the hot tub was not clean as well as the low water level as per your likingPlease do give us another chance to serve you better at your next stay with us. .

8/10 Good

Gordon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, enough room to park our trailer, pet friendly and quick check in.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback about your recent stay at our property is important to us.We are glad you liked the location of the property as well as the parking space.Thank you for appreciating the quick check in. We are always happy to welcome our little pets .We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve our loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied before their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping staff was wonderful!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 5, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback about your recent stay at our property is important to us.We are glad you liked our housekeeping staff. We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve our loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied before their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

2/10 Terrible

Gayle

I unfortunately booked the non refundable rate. We were unable to make it to Kamloops as my husband fell ill and we had to stop earlier for the night. Paid for a hotel room we never used.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 6, 2024
We hope you and your husband are doing well now.Please accept our sincere apologies for the inconvenience you had to face due to the conditions attached with your reservation. Our hands are also tied now due to the third party reservation conditions. I will still forwarded your feedback to the management so that they can look into the matter.We hope you give us a chance to serve you in the near future.

8/10 Good

aneet

Liked: Cleanliness, staff & service
Good clean rooms, very helpful staff Liked it👍
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
We appreciate your positive words for the rooms of the property as well as for the staff.We will look forward to serve you again soon.

10/10 Excellent

Dawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the jacuzzi suite. It's comfortable and clean and quiet
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
We are delighted to see that you had a great time in the king bed with jaccuzi room and loved it. Thank you for appreciating the room as comfortable, clean and quite.We would love to host you again soon.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very comfortable
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
We appreciate the fact that you had a comfortable stay in our property. Hope to serve you again soon

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and easy check in and out
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
We are happy to see that you had a great stay with us and had a good experience with easy check-in and check-out.Hope to serve you better at near future.

6/10 Okay

Johnny

Liked: Property conditions & facilities
Cleanliness of room was a bit sub par.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 31, 2024
We apologise if you felt the room was not clean as per your liking. Please give us another chance to serve you better at your next visit with us.

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and helpful staff...
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 29, 2024
We appreciate your positive remarks for the staff.Hope to serve you soon in the near future.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Check-in and very helpful staff
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
We appreciate your positive feedback regarding the check-in as well as the staff of the property. We hope to serve you soon in the near future.

10/10 Excellent

Jagdeep

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 16, 2024
We are glad you had a great stay with us.Hope to serve you again soon

10/10 Excellent

Judy

Liked: Cleanliness, staff & service
Comfortable bed and pillows. Very helpful staff. Unfortunately, there is no elevator so you might have to carry luggage up 3 floors from your parked car.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 27, 2024
We appreciate your positive words regarding the beds as well as the pillows.We are happy you liked our staff.We usually advise the guest to unload their car at the lobby entrance to make sure they avoid the stairs since there is no elevator in the property.In case the guest has a room on the second floor we either help them with their luggage thorugh the stairs or else move their room to the main floor so that they donot have to face any inconvenience due to the lack of elevator

10/10 Excellent

Leanne

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 16, 2024
Thank you for reviewing your stay at our property.We are glad you had a good time with us.Hope to serve you again soon

8/10 Good

Chris, Issaquah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
We appreciate you taking out time to review your stay with us. We hope you had a nice time staying at our property.We hope you give us another chance to serve you soon

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
We appreciate you taking out time to review your stay with us. We hope you had a good stay with us.We hope you give us another chance to serve you soon

8/10 Good

Edith

Travelled with partner
Liked: Amenities
Appreciated the upgrade to a room with a jacuzzi tub. Carpets were recently cleaned. Good breakfast!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 27, 2024
We are happy to see that you had a good stay with us. We are always trying our best to make sure that the guest leaves with a smile on their face at the end of their stay. Thank you for postive words for the complimentary breakfast

6/10 Okay

Stephanie

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 12, 2024
Thank you so much for taking out time to review your stay with us. We will look forward to serve you again in the near future.

8/10 Good

Maria, Edmonton

Travelled with partner
Liked: Amenities
Location is convenient and very walkable. It is close to a lot of dining options and the mall. The room and breakfast were okay. I wish the staff were more friendly though - didn’t see one staff smile or greeted us when we were there. The shampoo/conditioner bottles in the room weren’t refilled and the Kleenex box was empty when I checked in. It was addressed 2 days later. I was there for 3 nights and no housekeeping came to clean the room. They only took the garbage when they refilled the toiletry bottles. Overall an okay hotel for the price. Could be better though.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 27, 2024
We are happy you liked the location of the property as well as room and complimentary breakfast.We apologise for the behaviour of the staff, that is certainly not something we want the guest to experience during their stay with us. The issue regarding the kelnex bok and refilled bottles will be forwarded to the housekeeping manager to make sure it does not happen in future. We hope you give us another chance to serve you better in the future and make sure you have a plesant stay with us.

10/10 Excellent

Beatrix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
We appreciate your perfect review score. We will look forward to serve you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The rates were affordable and the check in was easy. Very nice room for the price.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
We appreciate your positive remarks for the pricing of the rooms as well as easy check in you had when you arrived at the property.We are happy to hear that you found your stay worth the money you spent here, nothing is better than having a satisfied customer.

10/10 Excellent

Francis, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Breakfast was good. Good value for the price.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you so much for such words of appreciation for the staff as well as the complimentary hot breakfast that is for the guest.We are happy you felt the money you spent here was worth the value of your stay.

8/10 Good

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised -
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 18, 2024
It is lovely to see a guest plesantly surprised by their stay.We look forward to serve you again soon.

10/10 Excellent

Ana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet,clean , friendly service. Super quick check in . I was super tired so I appreciated tgat. Beds very comfortable
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
We appreciate your posititve remarks for the friendly services as well as quick check in.We are happy that you had a quite and comfortable sleep in your clean room.

10/10 Excellent

Gerald

Travelled with partner
Good value for price. Breakfast was good but there should be cheese in the omelet. The pancake machine is fun. Not a complaint but the parking is weird. Also weird, the tv, which talks to you when you change channels, etc.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
We are happy you felt that the stay was worth the money you spent for. We apprecaite your feedback regarding the breakfast , we will definately keep in it mind in order to bring change in the breakfast. We will make sure the maintainance guy has a look at the tv in order to avoid such incident in future.We will look forward to serve you again soon.

10/10 Excellent

Isaiah

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest services on Mar 4, 2024
We appreciate you had a great time staying with us. We look forward to serve you again soon.

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the right price
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
We appreciate that you felt that the stay was worth the money you paid for. It is always lovely to see satisfied guests.We will look forward to serve you soon.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest services on Feb 27, 2024
Your feedback about your recent stay at our property is important to us.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve our loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied before their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

10/10 Excellent

Juan

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Your feedback about your recent stay at our property is important to us.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve our loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied before their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

8/10 Good

liming

Liked: Property conditions & facilities
good location
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 26, 2024
Your feedback about your recent stay at our property is important to us.We appreciate your positive remarks for the convenient location of the property.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve our loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied before their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

10/10 Excellent

Nancy Lou

Liked: Cleanliness, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Your feedback about your recent stay at our property is important to us.We appreciate your positive remarks for the staff at the property.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve our loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied before their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

8/10 Good

Sherri

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
Thank you for reviewing your stay with us. We are happy you had a good time staying with us. We will look forward to serve you again soon.

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 26, 2024
Your feedback about your recent stay at our property is important to us.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve our loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied before their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

10/10 Excellent

Mark

Business traveller
Terrific staff and a super clean facility.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 15, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.As a Choice Privileges member you are truly valued.Your feedback about your recent stay at our property is important to us.We appreciate your positive remarks for our staff as well as the cleanliness of the property.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve your loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied brfore their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

8/10 Good

Ken

Travelled with partner
Liked: Staff & service, property conditions & facilities
Worked for us
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 15, 2024
Your feedback about your recent stay at our property is important to us.We appreciate your positive remarks for our staff as well as the location of the property.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve your loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied brfore their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

6/10 Okay

Cody

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
Thank you for reviewing your stay with us. We apologise if you did not get a satisfied stay with us.Hope you give us another chance to serve you better at your next visit with us.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 16, 2024
Your feedback about your recent stay at our property is important to us.We are always there to make sure our guest have a memorable stay at our property.It is always lovely to serve your loyal customers.We do serve hot breakfast to our guests to make sure they are happy and satisfied brfore their journey forward.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We will be looking forward to serving you again in the near future.We hope to see you again soon.

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated yet you can still see the old under the new. Had a bidet in the bathroom - who uses that in Canada. First floor room was very noisy just fun people above walking around.
Stayed 4 nights in Feb 2024
Response from Guest services on Feb 12, 2024
We appreciate you taking out time to review your stay at our property. Your feedback regarding the bidet in bathroom will be forwarded to the manager to make sure appropriate action is taken accordingly. We look forward to see you soon shortly.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Pet fees are a little high. Should be a limit and a room charge , not a fee per dog.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 8, 2024
We apologise that you felt that the pet fee was high but the pet fee is a standard fee that is charged by all the hotels, pet fee is charged for per pet per night.

8/10 Good

Robert

Travelled with family and small children
Parking I didn’t like
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 6, 2024
We apologise for the fact that you didnot like the parking lot pof the property. Do share with us how you want us to improve it.