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Reviews of Prestige Kamloops Hotel, WorldHotels Crafted

3 out of 5
Prestige Kamloops Hotel, WorldHotels Crafted
1810 Rogers Place, Kamloops, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 438 out of 1002 reviews" "
Rating 8 - Good. 414 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Satnam

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and property
Stayed 1 night in Apr 2024

6/10 Okay

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel and staff were great, the only thing that was a problem for us was the other guests. It seemed as though there was a large amount of some group of people (volleyball team?) Staying in the hotel and they were very very loud and disruptive for us as other guests not part of their group. They sat in the lobby until late drinking and being very loud which made walking in and out of the hotel uncomfortable and staff did not have issues with this when it seemed at the very least they shouldnt have allowed alcohol consumption in the lobby. They also made the pool uncomfortable for our children. They again were unreasonably loud, didnt leave space for others, made rude comments to us and our children and were taking photos of us? The amount of people and the level of noise and the lack of room in common spaces due to their presence were a huge disappointment and definitely made our stay unenjoyable. We did wish staff would have taken control of the chaotic common spaces
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quite
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you enjoyed your stay and we hope we can welcome you back again for a future visit to Kamloops.

8/10 Good

Autumn

Stayed 1 night in Mar 2024

10/10 Excellent

Pippa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay 😊
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you had a great stay and we hope we can welcome you back for a future visit to Kamloops

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and location for our travels
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know you had a great stay and found the location to suit your needs. We hope we can welcome you back soon for another visit to Kamloops

6/10 Okay

Christy

Response from General Manager on Jan 31, 2024
Thank you for your recent stay with us and for taking the time to complete a survey. Please let us know if you have any specific feedback you would like to share as we are always looking for ways to enhance the guest experience.

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for overnight
Overnight stay can’t complain price wasn’t horrible as per peak months, decent sized tv in room and decently comfy bed, no coffee in the room which was a little odd. Didn’t use any other amenities at hotel. Will say it was decently quiet other then road noise which was nice.
Stayed 1 night in Dec 2023
Response from Fiorella - Rooms Division Manager on Dec 27, 2023
Thank you for your resent stay with us and for providing feedback about your stay. All our rooms have coffee makers with coffee, tea and cups, they are above the fridge were also the ice bucket is located. Also, we do have complementary coffee until 7am in the morning in the lobby. We sincerely appreciate your patronage and hope to have the opportunity to welcome you back for a future visit. Thank you once again for choosing our establishment.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with a great restaurant
Stayed 1 night in Dec 2023
Response from Fiorella - Rooms Division Manager on Dec 27, 2023
Thank you for your resent stay with us and for providing feedback about your stay. We will let the restaurant manager about your nice review. We hope that you will visit us again soon.

10/10 Excellent

taira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always. Clean room. Very friendly customer service at front desk.
Stayed 1 night in Dec 2023
Response from Fiorella - Rooms Division Manager on Dec 27, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We would welcome any specific comments you may like to share. We hope we can welcome you back for a future visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff at reception
Stayed 1 night in Sep 2023
Response from General Manager on Nov 29, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. Our Front Desk Team will always do their best to make our guests feel welcome. We hope you can stay with us again for a future visit to Kamloops.

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fiorella on Oct 31, 2023
Thank you for your resent stay with us and for providing feedback about your stay. We hope that you will visit us again soon.

8/10 Good

corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We would welcome any specific comments you may like to share. We hope we can welcome you back for a future visit.

8/10 Good

Richard

Stayed 1 night in Aug 2023
Response from Steve on Sep 28, 2023
Thank you for your resent stay with us and for providing feedback about your stay.We hope that you will visit us again soon.

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked..Close to shopping, gas, food, and highway.... Didn't like to be able to hear the neighbors threw the walls
Stayed 1 night in Aug 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you found the location to be convenient to the services you were looking for. We are always looking at steps we can take in our design to improve guest stays and will keep your feedback regarding noise for future consideration.

6/10 Okay

Herman

Travelled with family and small children
Liked: Staff & service
The hot tub was great. Kids felt the waterslide was slow...I think the price was too expensive. Beds were comfortable.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. The water flow for the slide is set by the manufacturer to ensure safe riding for users of all sizes and as a result it may be slower for a smaller child than a larger adult. We are glad you could enjoy the hot tub while the kids used the slide. We hope we can welcome you back for a future visit.

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, we got a suite for the weekend and it was spacious and clean.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you enjoyed your suite and visit with us in Kamloops.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you had a comfortable visit.

8/10 Good

Helen, Epsom

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from any restaurants, glad we had a car Only dtayed 1 night but was loving
Stayed 1 night in Jul 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We do offer our in-house restaurant Isagani and our Guest Service Agents are always happy to give information on the many restaurants that are within walking distance of the hotel. For guests such as yourselves there are always dining options within a short drive. We hope we can welcome you back for a future visit.

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We would welcome any specific feedback that could offer to help us to offer you a better experience for a future visit to Kamloops.

10/10 Excellent

Alexia

Stayed 3 nights in Jul 2023
Response from General Manager on Aug 31, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you had a great visit and we hope we can welcome you back again for a future stay.

8/10 Good

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 5 year old son and I loved to large comfortable room we shared. He thought the waterslide and pool area were great! Overall a good location, quiet and very clean place to spend the night. Great for families.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you enjoyed your stay and we hope we can welcome you back for a future visit to Kamloops.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you had a great visit and we hope we can welcome you back again in the future.

10/10 Excellent

Jeremy

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, quiet, staff was kind, and helpful.
Stayed 3 nights in Jun 2023
Response from General Manager on Jul 28, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know you had a great stay and that our team was able to provide the level of service you expect. We hope we can welcome you back for a future visit to Kamloops.

10/10 Excellent

Chistina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool
Stayed 1 night in Jun 2023
Response from General Manager on Jul 4, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you had a good visit and enjoyed some time in the pool. We hope we can welcome you back soon for a future stay in Kamloops.

8/10 Good

Deirdre

Stayed 1 night in Jun 2023
Response from General Manager on Jul 28, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We would welcome any specific comments you may have to share. We hope we can welcome you back for a future stay in Kamloops.

10/10 Excellent

Lai Han

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jun 30, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you had a great stay and we hope we can welcome you back for a future visit to Kamloops.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from General Manager on Jun 30, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know you had a great stay and we hope we can welcome you back for a future visit to Kamloops.

8/10 Good

Gillian

Travelled with family
Liked: Cleanliness, staff & service
I expected the noise of the highway when I was so close to it. I was disappointed by the lack of good light in the bedroom....It was very dark around the love seat. the lighting in that area was very poor. We are seniors. the staff were very friendly..
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 30, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. For a future visit please don't hesitate to contact our front desk and we should be able to bring you additional lighting for your room. We hope we can welcome you back to Kamloops again.

4/10 Poor

KJ

Disliked: Cleanliness, property conditions & facilities
Basic,noisy & needs a good clean.
One night stopover.Prestige is not the best name for this hotel.Very basic all round,room we had was very noisy from passing traffic & has loudest a/c unit I have ever had.Went for swim in small indoor pool & changing area didn’t feel like it had been cleaned for weeks.Would not recommend.
Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. I apologize for issues you encountered and can assure you it's not what we expect our guests to experience. We will have our maintenance look at the air conditioner in the room you stayed as they are all new units from the renovation done to the hotel over the last year. Should you reconsider and come back for a future visit we would be happy to assign you a guest room away from any road traffic.

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you had a great stay and hope we can welcome you back on a future visit to Kamloops.

10/10 Excellent

Libby, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Staff were efficient and very nice. Coffee in the lobby was great to have. Will return.
Stayed 2 nights in May 2023
Response from General Manager on Jun 1, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We are pleased to know that you had a great stay ande hope we can welcome you back for a future visit.

6/10 Okay

Codie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Thank you for your recent stay with us and for taking the time to complete a survey. We would welcome any specific comments you may have to share in order to improve your overall experience.

2/10 Terrible

Jan

Stayed 1 night in Apr 2023
Response from General Manager on Apr 30, 2023
Thank you for your recent stay with us and for taking the time to provide feedback. We would welcome any specific feedback you may have that may help us to ensure you have the stay you expect for a future visit to Kamloops.

6/10 Okay

Kyle, Vancouver

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great, and the room was very clean and appeared to have been recently renovated. Nothing was specifically bad about the stay. There were just a lot of little things that weren't great. None of them on their own would even be a concern, but all together they added up. I certainly wouldn't talk someone out of staying here, but with the number of hotels surrounding this place, I would probably try somewhere else next time.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 30, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We would welcome you contacting us directly to let us know of any steps we could take to improve for a future visit you may have to Kamloops. We recognize that it's the little things that add up to make the stay guests expect.

10/10 Excellent

Cameron

Liked: Staff & service, amenities, property conditions & facilities
Everything was great we enjoyed our stay
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 30, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you had a great visit and we hope we can welcome you back for a future visit to Kamloops.

4/10 Poor

Andrea

Disliked: Amenities
Stayed 1 night in Apr 2023
Response from General Manager on May 2, 2023
Thank you for choosing to stay with us and for taking the time to complete a survey. If you have any specific comments you would like to share we would welcome them as we are always striving to give the best possible stay to our guests.

6/10 Okay

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed over Easter weekend with our 1.5 year old, our first big holiday, the hotel itself is very nice and clean, the staff are wonderful and accommodating, however, it is very loud beside the highway, our bed was like sleeping on a slab of concrete, the sheets clearly didn't fit the bed and billowed, the bed made sooo much noise if you so much as wiggled your toe, the shower drain plug broke and couldn't fill the tub (my husband fixed) and there was a random hole in the wall under the sink, other than that we were provided lots of towels, the tub was nice and deep, the room was very nice and cozy, tons of out front parking, walkable to a few locations but not many, the pool was quiet and enjoyable, my husband loved the hot tub and pool side towels we're provided so that also was very nice!
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 30, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We will take a look at the room you stayed in and see if there are some changes we can make. Our staff will always try their best to make every guest feel welcome and to have the best stay possible. Should you have a future visit to Kamloops please contact us directly to see if we can assign a room to meet your preferences and ensure a great stay.

8/10 Good

Sandra

Stayed 2 nights in Mar 2023
Response from General Manager on Apr 30, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We would welcome any specific comments you would like to share. We look forward to welcoming you back on a future visit to Kamloops.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Pool and slide were fun.
Stayed 2 nights in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We appreciate that you had a good stay and were able to enjoy our pool and slide. We look forward to welcoming you back for a future visit to Kamloops.

10/10 Excellent

Danielle

Liked: Staff & service
There needs to be someone responsible for picking up dog poop in the designated green spaces. There was so much poop they were not usable Room was great, staff was wonderful..highway was super loud
Stayed 1 night in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We will remind our staff to direct our guests with dogs to the area where we provide bags and a garbage can. Unfortunately not everyone picks up after their own dog and we need to make sure to check all the areas every day. Now that the snow has melted we will replace our signs asking guests to please keep their dogs off of the grassy areas. We look forward to having a chance to welcome you back in the future.

8/10 Good

Krista

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, staff friendly. We liked the pool and gym, although accessing the water slide was different than we have previously experienced and required a visit to the front desk to ask for an attendant. This hotel is close to the highway and there was a lot of road noise. Our window to our room didn't open which made the room stuffy at times. The lack of a continental breakfast at this location will keep us from returning.
Stayed 3 nights in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. Our waterslide license from Technical Safety BC requires an attendant and they have assured us the same regulation will eventually be required for all hotels with a slide. When the hotel was renovated the decision was made to have windows that do not open on the side of the property looking out to the valley and highway to reduce traffic noise. They do open on the parking lot side of the hotel should you come back for a future visit. As a brand, Prestige Hotels and Resorts do not have an included continental breakfast and instead feature full service restaurants with a bar area.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are please that you found our staff to be friendly and we hope we can welcome you back for a future visit to Kamloops.

10/10 Excellent

Kristina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families, the family room is spacious and the water slide is a blast. Would recommend
Stayed 1 night in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you had a good stay and enjoyed the slide. We hope we can welcome you back for a future visit to Kamloops.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very easy and quick. Friendly happy staff. Modern hotel and clean. Our rom has very comfort beds and the room was clean. I would stay there again.
Stayed 2 nights in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you had a good stay and appreciated our service and recent updates we made to the hotel. We look forward to welcoming you back for a future visit to Kamloops.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on Apr 30, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know that you had a great stay and we hope to welcome you back on a future visit to Kamloops.

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were clear, clean and lovely temperature. Bed was TOO SOFT for our liking and the clock-radio went off twice in the night. Totally my fault, I touched the snooze button instead of the OFF button.
Stayed 2 nights in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We are pleased to know you had a good stay and enjoyed the pool and hot tub. We are sorry the alarm clock went off and interrupted your sleep. We will make sure our room attendants are always making sure they are in the off position when cleaning rooms. We hope we can welcome you back for a future visit to Kamloops.

8/10 Good

Siobhan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
People at fro t desk could be a bit ore antentice
Stayed 1 night in Mar 2023
Response from General Manager on Apr 1, 2023
Thank you for your recent stay with us and for taking the time to provide your feedback. We will make sure to share them with our team and especially our Guest Service Agents. We hope we can welcome you back for a future visit to Kamloops.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bookkeeping was in need of improvement
Stayed 1 night in Feb 2023
Response from General Manager on Mar 3, 2023
Thank you for staying with us and for taking the time to provide your feedback. I would appreciate it if you could elaborate as to what the bookkeeping issue you experienced was. We hope we can welcome you back for a future stay to Kamloops.

10/10 Excellent

Cindy

Stayed 1 night in Feb 2023