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Hilton Garden Inn Kalispell – Avis

3 out of 5
Hilton Garden Inn Kalispell
1840 Us Highway 93 S, Kalispell, MT

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 442 avis sur 1002." "
Note de 8 – Bien, d’après 317 avis sur 1002." "
Note de 6 – Acceptable, d’après 127 avis sur 1002." "
Note de 4 – Médiocre, d’après 74 avis sur 1002." "
Note de 2 – Terrible, d’après 42 avis sur 1002." "

8,8/10

Propreté

8,4/10

Service et personnel

7,2/10

Commodités

8,4/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Jerry L.

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Hilton Garden Inn a répondu le 23 mai 2024
Thank you so much for your positive review! We are happy you enjoyed your stay with us!

8/10 – Bien

Dawn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel
Séjour de 1 nuit en mai 2024
Lloyd Alflen -Front Desk Manager a répondu le 21 mai 2024
Thank you for staying at our hotel! We appreciate your business and feedback. We hope to see you again!

8/10 – Bien

Kelly

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
What I liked was the condition of the hotel, the pool was great but the reason why I’m leaving 4 stars was due to the cleanliness of the room. That part it can be improved. The staff was always kind and friendly, and I can see myself coming back again especially because as a solo traveller I felt safe and the location was perfect for the activities that I had planned. Thank you so much for all the help and assistance provided. 🌟
Séjour de 3 nuits en mai 2024
Hilton Garden Inn a répondu le 21 mai 2024
Hello, We appreciate your response! We have spoken with the Housekeeping team and made sure they understand our standards for cleanliness and quality service. It's great that everything else was perfect, but we strive for overall excellence. Your next stay should include an extremely clean room!Thank you for your feedback and we look forward to your next stay!Hilton Garden Inn

10/10 – Excellent

john

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Have stayed here before and the new owners have made it even better. Thanks
Séjour de 1 nuit en mai 2024
Hilton Garden Inn a répondu le 21 mai 2024
Hello, I have let the owners know about your review and they are extremely happy to hear the feedback! Thank you for your time in leaving this review! We look forward to your next stay!

8/10 – Bien

Bill

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Close to everything. Great staff.
Séjour de 1 nuit en mai 2024
Hilton Garden Inn a répondu le 21 mai 2024
Hello, We appreciate your feedback and hope to see you again at our property! Thank you, Hilton Garden Inn

10/10 – Excellent

Bill

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great staff; very friendly and knowledgeable. All in all, nice place. Just wish they had free breakfast, but even then, $10-$15 is still good.
Séjour de 1 nuit en mai 2024
Hilton Garden Inn a répondu le 21 mai 2024
Hello, Thank you for your feedback! The free breakfast is a Brand Standard for all Hilton Garden Inn hotels. Unfortunately, we have no control over the breakfast. We love hearing that our staff was very friendly and knowledgeable. We pride ourselves on our next level service and hospitality. Can't wait to see you guys back here again!Hilton Garden Inn

8/10 – Bien

Stacy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great except for the fact that the place was not busy but we were still put into a room that had an adjoining door to a family with little kids screaming and playing all evening and early morning as well. Would be nice if they considered that when placing people. Our floor was pretty empty otherwise.
Séjour de 2 nuits en mai 2024
Front Desk Agent PF a répondu le 23 mai 2024
Good afternoon Miss Stacy,We are sorry to hear that, next time consider on giving us a call ahead of time so we can go ahead and accommodate the needs that you would want. We want to make sure that you are well taken care. We hope to see you again!

10/10 – Excellent

casey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I appreciate that they are pet friendly and have a restaurant on the property
Séjour de 2 nuits en mai 2024
Lloyd Alflen -Front Desk Manager a répondu le 21 mai 2024
Thank you for staying at our hotel! We appreciate your business and feedback. We hope to see you again!

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024
Lloyd Alflen -Front Desk Manager a répondu le 21 mai 2024
Thank you for staying at our hotel! We appreciate your business and feedback. We hope to see you again!

10/10 – Excellent

Huetzin

Points forts : Propreté
Séjour de 3 nuits en avril 2024
Lloyd Alflen -Front Desk Manager a répondu le 21 mai 2024
Thank you for staying at our hotel! We appreciate your business and feedback. We hope to see you again!

8/10 – Bien

todd

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Airport to watch planes land
Séjour de 1 nuit en février 2024

10/10 – Excellent

Alisha

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice place to stay
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Caleb

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023

8/10 – Bien

Daniel

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

KERRI, VERADALE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice. However. Travelocity offered a 2 king bed suite and this property does not have that. So we had to get a 2 queen room. For the Same price as the Kings because it was through Travelocity.
Séjour de 1 nuit en décembre 2023
Front Desk Agent a répondu le 23 mai 2024
Good afternoon, we apologize for the inconvenience, you can always give a direct call to inform you with more details of each room for any further information down the line. thank you for choosing us, we hope to see you soon.

10/10 – Excellent

Frank

Séjour de 1 nuit en décembre 2023
Lloyd Alflen -Front Desk Manager a répondu le 30 déc. 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

8/10 – Bien

Travis

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and nice. I paid extra for free breakfast but only received $10 coupons so still had to pay for each breakfast.
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Cassandra

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2023
Lloyd Alflen -Front Desk Manager a répondu le 30 déc. 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

10/10 – Excellent

Trina

Séjour de 1 nuit en novembre 2023
Lloyd Alflen -Front Desk Manager a répondu le 30 déc. 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

10/10 – Excellent

Donald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en novembre 2023
Lloyd Alflen -Front Desk Manager a répondu le 30 déc. 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

8/10 – Bien

Michelle

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay. The only odd thing was the odd transition of free breakfast to free sit down only breakfast as they transition to no free breakfast- I think? I just didn’t have time to be seated, I just thought I was popping in really quick. Most people don’t have time when they are there working.
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Denise

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
Lloyd Alflen -Front Desk Manager a répondu le 30 déc. 2023
We at the Hilton Garden Inn Kalispell thank you for staying at our hotel and hope you visit us again!

8/10 – Bien

Dawn

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
No Recliner
Everything was okay with our stay. I booked two rooms. I was told every room had a recliner. I called back three times to verify there was a recliner for my 85 year old mom. There is another chain in town which does have recliners, but I like to go with Hilton. There was no recliners in hotel…. Anyway I think the reception will know no what a recliner is now.
Séjour de 1 nuit en octobre 2023
Jacob a répondu le 9 nov. 2023
Hello Dawn! Thank you for taking the time to leave a review. Your feedback is important to us as we are always striving to provide the best experience possible for our guests. We apologize for the inconvenience you experienced during your time with us. We are working with staff to ensure similar miscommunications do not happen in the future. We are glad to see your overall experience was positive. Thank you for staying with us!

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Newly renovated property. Spacious rooms, extremely friendly staff and an amazing restaurant.
Séjour de 2 nuits en octobre 2023
Lloyd Alflen -Front Desk Manager a répondu le 23 oct. 2023
Thank you so much for your feedback! We are delighted that you had such a good time at our hotel. We look forward to having you as our guest in the future. Thank you so much!

8/10 – Bien

Tina

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Mila

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Everything about this property made our stay in Kalispell “home away from home” We truly had a perfect stay in Kalispell because of our lodging experience. We’ll recommend this property without any reservations
Séjour de 8 nuits en octobre 2023
Jacob a répondu le 9 nov. 2023
Hello Mila! Thank you for your kind review. We are so thrilled that you enjoyed your stay. Thank you for choosing the Hilton Garden Inn!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Lloyd Alflen -Front Desk Manager a répondu le 16 oct. 2023
Thank you so much for your feedback! We are happy that you enjoyed your stay! We look forward to your next visit.

10/10 – Excellent

Liridon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Lloyd Alflen -Front Desk Manager a répondu le 12 oct. 2023
Hello, Thank you for your feedback we are happy to know that you have enjoyed your stay!

4/10 – Médiocre

andreas

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Room wasn’t cleaned properly, used towels got “forgotten”. Hotel allows pets so we woke up two nights in a row by a dog next dort barking and playing with a toy. The ordered room service didn’t take place… We are very disappointed by Hilton!
Séjour de 4 nuits en octobre 2023

2/10 – Terrible

Marcus

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel
Absolutely atrocious staff. We were traveling with a toddler and therefore booked a jr. suite to have an extra room for the crib of the little one. When we checked in the front desk staff, without comment, checked us in a regular room, which, when we were asking to correct the mistake, blamed on Expedia for booking the wrong room. Even when I showed them the booking they still lied to my face that Expedia messed up the booking and there was nothing they can do, nor can the booking be cancelled and refunded. So when contacting Expedia to cancel and refund the booking the front desk were contacted again, this time by the Expedia rep, which they then, instead of owning up and trying to solve the issue, proceeded to lie again and tell the Expedia CSA, that they saw the jr suite in the booking but then we "asked" for a downgrade to a regular room, just so Expedia couldn't cancel and refund the booking. So needless to say, night was as expected with a toddler right next to you. When trying to check out this morning, waited around the counter for 15 minutes with a line of people trying to check out already forming. So yeah. All in all a level of unprofessionalism that I personally didn't expect from a reputable brand like Hilton, but hey, you never seize to learn, but will definitely think twice who I will stay with in the future.
Séjour de 1 nuit en octobre 2023
Lloyd Alflen -Front Desk Manager a répondu le 10 oct. 2023
Hello, we are sorry to hear about your experience during your past stay at our hotel. We have sent the refund as requested by Expedia. We apologize on behalf of our staff and will further train our staff in correcting this conduct.

10/10 – Excellent

Katie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super nice Hilton with a fresh renovation. Rooms are spacious, clean and quiet. Hotel has all the amenities including a restaurant and bar which was super good. The front desk clerk was awesome - really friendly and helpful. Great stay!
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Christopher

Séjour de 1 nuit en octobre 2023
Jacob a répondu le 9 nov. 2023
Hello Christopher! Thank you so much for your feedback. We're thrilled that you enjoyed your stay. Thank you for choosing the Hilton Garden Inn Kalispell!

10/10 – Excellent

Karen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a great stay. Excellent breakfast
Séjour de 1 nuit en octobre 2023
Jacob a répondu le 9 nov. 2023
Hello Karen! Thank you so much for your review. We are thrilled that you had a positive experience. Thank you for staying with us!

6/10 – Acceptable

Andrea

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The hotel was very clean and we enjoyed breakfast. We realized my daughter left some clothes behind a few hours after we left and I’ve called to check in on it a few times. The last time I called I spoke with a gal who was extremely rude and told me that “they would throw it away if they didn’t know who it belonged to”. I find this extremely rude and not convenient or fair to those who may try to come and claim their belongings in a timely manner. The front desk and those who answered the phones will prevent me from using this hotel again.

6/10 – Acceptable

Andrea

Séjour de 1 nuit en septembre 2023

8/10 – Bien

Carol

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Randy

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Inadequate lighting, no alarm clock, no TV guide, empty shampoo and conditioner bottles. It is a very pretty hotel but need to focus more on the details.
Séjour de 1 nuit en septembre 2023

8/10 – Bien

Chelsi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Jacob a répondu le 9 nov. 2023
Hello Chelsi! Thank you for taking the time to leave us your feedback. We are thrilled that you enjoyed your stay. Thank you for choosing the Hilton Garden Inn Kalispell!

10/10 – Excellent

Linda, Warfordsburg

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly
Séjour de 1 nuit en septembre 2023
Jacob a répondu le 9 nov. 2023
Hello Linda! Thank you so much for your kind review. We're thrilled that you had a positive experience. Thank you for staying with us!

2/10 – Terrible

Rachel

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en août 2023
Jacob a répondu le 9 nov. 2023
Hello Rachel. We're sorry to hear that you were not satisfied with your experience. We would like to know exactly what went wrong with you stay. If you could contact us at the front desk or by email, we would greatly appreciate. Thank you for staying with us!

10/10 – Excellent

Kathy

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Glacier
Trip was wonderful..only disappoinment was to get notification day before arrival that restaurant would not be open. We did find places around town for some great meals. Just not as convenient as we had hoped.
Séjour de 2 nuits en septembre 2023
Jacob a répondu le 9 nov. 2023
Hello Kathy! Thank you so much for your feedback. We're thrilled that you enjoyed your stay. We apologize for the inconvenience of our restaurant not being open at that time. We hope you are able to experience it the next time you're in the valley. Thank you for choosing the Hilton Garden Inn!

8/10 – Bien

Marylyn

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Like that the room is great staff too. I do not like that we can not get point for our stay because we book to u guys why do not know will deal with Hilton.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Isaiah

Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Julia

Séjour de 1 nuit en août 2023

2/10 – Terrible

COLLEEN

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
VERY DISAPPOINTED!
The DAY I was supposed to check in I received an email that the hotel was "under new management" and the amenities I carefully selected were now NOT available. I CHOSE here BECAUSE of the amenities. After spending several days in picturesque, but primitive, Glacier hotels, I wanted all the creature comforts! So I left and went to Best Western Plus in Kalispel-- beautiful pool, hot tub, large comfy room with great TV selections, even nice outdoor landscaping, great breakfast and close to the airport. Oh, I did get 10% of the $220 I paid, for ONE night, back in a refund. POOR CUSTOMER SERVICE!
Séjour de 1 nuit en août 2023
management a répondu le 28 août 2023
We are sorry for the misunderstanding. Where and why would you get an email suggesting 'under new management"? What amenities are you suggesting were not available? We have a new pool and hot tub plus two new fitness rooms. Super large comfy suites with the largest TV selections in the Flathead valley. Are you sure you have the right hotel?

6/10 – Acceptable

Lindsay

Séjour de 1 nuit en août 2023
Jacob a répondu le 9 nov. 2023
Hello Lindsay! Thank you for taking the time to leave us a review. We're glad that your experience was positive overall. Thank you for staying with us!

8/10 – Bien

Kimble

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023

4/10 – Médiocre

jason, butte

Voyage d’affaires
Points faibles : Propreté, commodités
False advertisement rooms with no jet tub
Séjour de 2 nuits en août 2023

2/10 – Terrible

Patricia

Voyage en famille
I was charged 100.00 extra dollars at check in. I need to be reimbursed. My name is Patricia wagner
Séjour de 1 nuit en août 2023
Hilton Garden Inn a répondu le 9 sept. 2023
Hello, I apologize for the confusion, but that amount is the authorization that all hotels hold until check out. Please allow 7-10 business days for the money to appear in your account. Thank you for your feedback and thank you for staying with us at Hilton Garden Inn!Hilton Garden Inn

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023