Reserved a room for my daughter and grands because they have a rugby match this weekend. Long day - long drive - the kids were so excited and looking forward to the pool. When they were going to the pool, they were confronted by a, female front desk clerk in the hallway who questioned whether or not they were guests of the hotel. They were carrying towels clearly from their room and had a room key to access the pool. I went to the front desk to question her as this made my daughter feel singled out and embarrassed. I was given the excuse that people use the pool who aren't staying there. Hard to believe when you need a key to access it and there are cameras everywhere. While sitting in the pool area, she came in two other times to question guests in the pool whether or not they were staying at the hotel. This woman wasn't discreet or professional - she just yelled at guests out loud and in front of everyone - Are you staying here? Are those kids yours? Who do these kids belong to? etc. Anyway - there were some other factors involved that Expedia apparently doesn't want made public, so I'll take this issue up with the hotel separately. The breakfast staff was lovely. The room was ok. Never going back though, obviously.