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Reviews of Hampton Inn & Suites Kalamazoo - Oshtemo

2.5 out of 5
Hampton Inn & Suites Kalamazoo - Oshtemo
5059 S 9th St, Kalamazoo, MI

Reviews

7.6

Good

Rating 10 - Excellent. 175 out of 497 reviews" "
Rating 8 - Good. 155 out of 497 reviews" "
Rating 6 - Okay. 80 out of 497 reviews" "
Rating 4 - Poor. 58 out of 497 reviews" "
Rating 2 - Terrible. 29 out of 497 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jason

Liked: Staff & service
A bit outdated and no refrigerator
Stayed 2 nights in Apr 2024

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
I stay at Hampton Inns frequently as I travel a lot. This was not what I expected from a Hampton. Run down and in need of repair. Curtains falling off the rail and can’t close them fully. Sofa cushions with large tears in them. No extra blanket for the hide a bed. Cheap pillows. Won’t stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
spacious rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher, Eastpointe

Liked: Cleanliness, staff & service, amenities
Very clean and hospitable staff
Stayed 1 night in Mar 2024

10/10 Excellent

Corianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

PETER

Travelled with partner
Disliked: Amenities
Room much smaller than shows online
Stayed 1 night in Feb 2024

6/10 Okay

Heidi

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

David

Liked: Cleanliness
Hotels.com is the problem
Mostly disappointed with Hotels.com. Property no longer has a hot tub, hotels.com has it listed. $75 pet fee not disclosed on the site. New point credit system will take twice as long to earn a free room. No longer a loyal customer.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Liked: Amenities
Staff was extremely friendly. Even the gentleman vacuuming the lobby when I arrived, was extremely helpful and very friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Zeeshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for large families
Clean, comfortable, good breakfast food.
Stayed 1 night in Dec 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Business traveller
Liked: Staff & service
building is showing its age
The people who I encountered on the hotel staff were all top-notch. The breakfast hostess was very helpful. The hotel property is starting to show its age. The door to my room was hard to open and looked like someone had use a crowbar on it. Some maintenance on the property is needed.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sad trip
Not everyone travels for business. We choose a hotel based on the pool and hot tub, both were a must for us. This hotel was listed as having both and the photos shown looked nice. When we arrived however, it was a different story. The area where the hot tub was supposed to be had been concreted over. The pool was dirty and cold. Very disappointed.
Stayed 1 night in Dec 2023

6/10 Okay

scott

Stayed 1 night in Dec 2023

10/10 Excellent

Lenn

Liked: Cleanliness, staff & service, property conditions & facilities
The driveway and parking lot was like driving through a mine field.
Stayed 1 night in Dec 2023

4/10 Poor

Lori

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Normally Hampton Inn and suites is a very good place to stay. Unfortunately, this Hampton Inn is not like the other ones we’ve stayed at. We booked this hotel because it said there was a hot tub, pool, in hotel convenience and grocery store. Plus refrigerator and microwave in rooms. The hot tub/whirlpool was cemented over, no in room refrigerator or microwave and the in hotel grocery store was not that at all. The room we had..there was mold in the shower/tub..the head boards were peeling and the beds were extremely hard and uncomfortable. Also no refrigerator or microwave in our room. Positive was the morning hot breakfast and the lady that was looking after it.
Stayed 1 night in Nov 2023

2/10 Terrible

Ashley

Stayed 1 night in Dec 2023

8/10 Good

Sherrene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Anna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were extremely disappointed they just recently cemented over and shut down the hot tub and the pool was so full of mildew we weren't able to use that either. We had my son with for the weekend and due to the filthy pool we were all bored and highly disappointed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Cher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was weird that I didn't have drapes that I could close. There were just sheers over the window and fake drapes that only go about 1/4 across. Second floor, tree limbs right outside, didn't think TOO much about it 'til the second night, when it seemed like people were sitting in their cars, smoking (?) I could see them...??? Also no microwave in the room. Light fixtures in hall and bathroom made a lot of crackling noise when turned on. Floor of tub was incredibly smooth and slippery feeling. Only one grab bar in center and I felt like I had to hang on to it the whole time I was in the shower. Staff all very friendly and welcoming.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Suzanne, Melrose

Stayed 3 nights in Oct 2023

6/10 Okay

Brian, Royal Oak

Liked: Staff & service
Disliked: Cleanliness
Overall no a horrible experience... Stayed one night om my way back to Detroit from Chicago. The front desk lady was very polite. Only issue was the pillows (inserts) looked like they had never been cleaned thoroughly and were all stained yellow. Quite gross. I asked the front desk women for "New" pillows and she ran all over to find me one pillow insert without stains. I believe she was working alone and I greatly appreciated her effort. Probably won't return though as the head-boards and other furniture were quite worn too.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with pets, Travelled with partner
This is a great place to stay and I will stay there again.
Stayed 1 night in Oct 2023

8/10 Good

Hunter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very clean and spacious. There are all major fast food chains within walking distance of the hotel and a very big pool for swimming. No hot tub though as advertised.
Stayed 1 night in Oct 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Dry happy with our stay
Stayed 1 night in Oct 2023

8/10 Good

Ciarrah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and the service was great. The king bed wasn't as comfortable as my Husband and I wished it would be and we also wished the Jacuzzi a little bigger. I would highly recommend adding the Dims for the Jacuzzi in the rooms details.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean and fresh
The room was immaculate! Fresh as could be! The only issue was when we checked in the “kid” at the front desk was on his cellphone, and I didn’t even finish signing the keypad before he went back to his phone.
Stayed 1 night in Oct 2023

2/10 Terrible

Travis

Stayed 1 night in Oct 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY.
HOTEL WAS VERY CLEAN, STAFF VERY PROFESSIONAL. BREAKFAST WAS GOOD WITH HOT FOOD. SCRAMBLED EGGS WERE GREAT! WILL BE EXCITED TO COME BACK TO SEE REMODELING RESULTS. (THE ONLY THING I FEEL THEY NEED TO UPGRADE BED PILLOWS TO SOFT FOR ME.)
Stayed 1 night in Sep 2023

6/10 Okay

Megan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Almost if the lights in our room flicker, there’s a giant crack in the tub wall filled with mysterious black gunk, huge scratches in the doors and furniture that are half-ass fixed, and our card keys work only half of the time.
Stayed 1 night in Sep 2023

8/10 Good

Janis

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice place, rooms need face lift.
It was fine, the room was not updated, mold in shower corner, patched door to bathroom, and the closet door would not close so it swung open constantly. The staff was great, breakfast lovely but room really needed TLC, maybe we were put there because we had our mini Aussie with us.
Stayed 3 nights in Aug 2023

8/10 Good

Marysol, La Habra

Liked: Staff & service
Stayed 4 nights in Aug 2023

8/10 Good

Denise

Stayed 1 night in Aug 2023

8/10 Good

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and I had zero complaints.
Stayed 1 night in Aug 2023

2/10 Terrible

Jawad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated property with many issues
Stayed 1 night in Aug 2023

6/10 Okay

Adam

Travelled with family
Stayed 1 night in Aug 2023

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
unfortunately the elevator was not working during our 2 night, 3 day stay at this hotel. so this senior couple had to carry our luggage and climb 2 flights of steps several times each day. I have difficulty climbing steps, so I was very unhappy with our stay!
Stayed 2 nights in Aug 2023

6/10 Okay

EDWIN, Colfax

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Tori

Stayed 2 nights in Jul 2023

8/10 Good

Nichole

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Marcia, galesburg

Travelled with family
Liked: Cleanliness, staff & service
The property is very clean but the furniture and the walls are not in very good condition. Check in was very easy and the desk person was very friendly and accommodating.
Stayed 1 night in Jul 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
In town visiting family. Hotel is very clean. Room was quiet, even with being right across from the elevator. Fitness room was clean, and they have a Peloton! It was a bit warm and muggy in there though. Only complaint is that a couple of light bulbs were burnt out in our room, which was a minor issue.
Stayed 1 night in Jul 2023

10/10 Excellent

The Sweetleaf

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at the Hampton Inn & Suites by Hilton in Kalamazoo! The staff was amazingly helpful and kind. Especially the General Manager Noah. The accommodations were top notch. The breakfast everyday was delicious and bountiful! The room was large and clean. The bed was comfortable. We loved our stay!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
We were able to check in early which was a great start. Once we got into the room, i saw the toilet was dirty and that the ceiling had stains on it. The bed and headboard has certainly seen better days too. The refrigerator had a leg missing and so it needed to be leaned back in order to get it open. Nice size room though.
Stayed 1 night in Jun 2023