Lobby

Reviews of Comfort Inn Wings Stadium

2.5 out of 5
Comfort Inn Wings Stadium
1550 E. Kilgore Road, Kalamazoo, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 349 out of 1002 reviews" "
Rating 8 - Good. 416 out of 1002 reviews" "
Rating 6 - Okay. 140 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 42 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, staff very friendly the common area has many tables and chairs to enjoy breakfast or just to talk. i didn't have breakfast there but looked good and the area was clean. My room was clean and the bed was very comfortable. At first had trouble with TV but desk came, she couldn't get it to work but send someone else that got it working . I definitely will stay there again. I didn't bring my swimsuit but will next time the pool looked awesome.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Sue,Thank you for sharing your positive experience with us. We are pleased to hear that you found our check-in process easy and that our staff were friendly during your stay. Our team works hard to provide a clean and comfortable environment for all our guests. We appreciate your feedback regarding the TV issue, as it allows us to improve our services. We look forward to welcoming you back, hopefully with your swimsuit so you can enjoy our awesome pool next time.

10/10 Excellent

Suzanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like thats its close to Kalamazoo Expo Center where we were working all weekend.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Suzanne,We are pleased to hear that our convenient location near the Kalamazoo Expo Center was beneficial for your work activities. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another productive stay.

10/10 Excellent

Sime Miso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, safe and quiet
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Sime Miso,We are pleased to hear that you found our hotel to be clean, safe, and quiet during your stay. Our team strives to provide a comfortable environment for all guests to enjoy. If you have any further feedback or suggestions, please do not hesitate to contact us directly.

10/10 Excellent

Lloyd

Travelled with family and small children
Liked: Amenities
Check in was fast, room is clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Lloyd,Thank you for sharing your feedback with us. We are delighted to hear that you found our check-in process efficient and enjoyed a clean room during your stay. We appreciate your kind words and hope to welcome you back in the future.

4/10 Poor

Kristen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Heat didnt work, feet were black from the floors, , tazor blades and condom wrappers outside
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Kristen, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Please be assured that we take these matters seriously and will address them with our team to ensure a better experience for our future guests.

10/10 Excellent

vonkisha, LOMBARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the highway quiet and very safe
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello vonkisha,Thank you for taking the time to share your feedback. We're glad to hear that you found our location convenient and secure. Your satisfaction is important to us, and we appreciate your stay. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

6/10 Okay

Cong

Travelled with family, Business traveller
This hotel is out of date. It smells mold when we walk into the room.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Cong,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your input and will use it to improve our services. Please feel free to contact our management team directly to further discuss your concerns.

6/10 Okay

Amanda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Bathroom could have been cleaner, hair on the shower walls, and on the tank of the toilet.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Amanda,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the cleanliness of the bathroom. We appreciate you bringing this to our attention and will address it with our housekeeping team to ensure a higher standard in the future. Your comments are valued, as we strive to provide a comfortable experience for all our guests.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello George,We appreciate you taking the time to rate your recent stay with us. Your feedback is invaluable to us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the money. Quiet, very comfortable bed. Well appointed room.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Stephanie,Thank you for choosing our hotel and for sharing your positive experience. We are delighted to hear that you found our rooms comfortable and well-appointed. We strive to provide value for money and a quiet environment for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family had a great experience! The rooms were clean, and the staff was great! Breakfast was wonderful, as the staff did a wonderful job keeping the breakfast food stocked and the place clean! Very friendly!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Dear Guest,Thank you for choosing our hotel for your family stay! We're thrilled to hear that you had a great experience with our clean rooms and friendly staff. It's wonderful to know that you enjoyed our breakfast and appreciated the efforts of our staff in keeping everything stocked and clean. We hope to welcome you back again in the future for another fantastic stay!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Jan 22, 2024
Hello Kimberly, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Jan 22, 2024
Hello Kimberly, We appreciate you taking the time to rate your recent stay at our hotel. We hope you had a pleasant experience and enjoyed your time with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can address any concerns. We look forward to serving you again in the future.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 6, 2024
Hello Kimberly,We appreciate you choosing to stay with us and giving us a perfect rating! We hope you had a wonderful stay and enjoyed all that our hotel has to offer. We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and quiet. Underrated gem.
Stayed 3 nights in Oct 2023
Response from Manager on Dec 16, 2023
Dear Guest,Thank you for your kind feedback! We are delighted to hear that you found our hotel to be clean and quiet. It's great to know that you consider us to be an underrated gem. We appreciate your positive review and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
My family was visiting from out of town and their stay was great!
Stayed 3 nights in Dec 2023
Response from Manager on Dec 14, 2023
Hello Barbara,Thank you for choosing our hotel for your family's visit! We're delighted to hear that their stay was enjoyable and we hope to welcome them back in the future.

6/10 Okay

Dawn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Dawn, We're sorry to hear that you had a less than satisfactory experience at our hotel. We value our guest's feedback and would like to learn more about your stay. Please reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to improve your perception and provide a better experience in the future.

8/10 Good

Sandra

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Sandra, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly so that we can address any concerns or issues you may have had. We value your feedback and appreciate the opportunity to ensure your satisfaction.

6/10 Okay

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At 2:30 am someone was pounding on a door down the hall hollering "let me in!" After that someone in the lobby was talking for at least an hr. I called the desk to complain but I think it was the desk clerk... he was a very nice guy and I'm sure he didn't realize.... he continued to talk after I complained. Breakfast wasn't until 7am and I had business at 7 so I wasn't able to eat....
Stayed 2 nights in Dec 2023
Response from Manager on Dec 7, 2023
Hello Sandra,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance during your stay. Our team strives to maintain a quiet and peaceful environment for all guests, and we will address the issue with the appropriate staff members. We apologize for any inconvenience caused by the timing of breakfast, and we appreciate your understanding. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Harvey,Thank you for taking the time to share your positive feedback regarding our clean rooms and friendly staff. We strive to provide excellent service to all our guests and we are glad to hear that we met your expectations. Should you have any future inquiries or need assistance, please feel free to reach out to us.

6/10 Okay

Wayne, LITTLETON

Liked: Cleanliness
Rooms clean. Too much road noise. Terrible breakfast. Staff nice
Stayed 5 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Wayne,Thank you for choosing our hotel and for sharing your feedback. We appreciate your compliment on our clean rooms and friendly staff. We apologize for any inconvenience caused by road noise and understand how it can be disruptive. We also take note of your dissatisfaction with the breakfast and will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back in the future and provide a better experience.

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a couple more breakfast options. Cable TV was funky on 2 of the 3 nights.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Mike,Thank you for providing feedback on your recent stay. We appreciate your input regarding the breakfast options, and we will certainly take it into consideration for future improvements. We apologize for any inconvenience you experienced with the cable TV during your stay. Our team will look into this matter to ensure a better experience for our future guests.

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, clean, fresh.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Kristina,Thank you for your feedback! We're glad to hear that you enjoyed your stay and found our hotel clean and fresh. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice close to the stadium and very nice had nice breakfast. Staff was friendly and the hotel was very clean.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Tracey,Thank you for choosing our hotel for your stay and for sharing your positive feedback about the convenient location, friendly staff, cleanliness, and enjoyable breakfast experience. We strive to provide our guests with a pleasant and comfortable stay, and we are delighted to hear that we met your expectations. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Bri

Stayed 2 nights in Nov 2023
Response from Manager on Dec 17, 2023
Hello Bri,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and hope you had a great experience with us. Please don't hesitate to reach out to us if you have any further feedback or if there's anything else we can assist you with.

10/10 Excellent

Vivian Lizeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Vivian Lizeth,afternoon! Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize if your stay did not meet your expectations. We are always working to improve our services and appreciate your valuable input. Please feel free to reach out to our management team directly to discuss your concerns further.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable nice place to stay friendly staff
Stayed 4 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Linda,Thank you for choosing our hotel for your stay. We're pleased to hear that you found our place comfortable and enjoyed the friendly service provided by our staff. We strive to create a welcoming environment for all our guests. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Logan

Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Logan,We are thrilled to hear that you enjoyed your recent stay with us! Our team takes great pride in providing excellent service and creating memorable experiences for our guests. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out. We truly appreciate your support and look forward to welcoming you back soon!

8/10 Good

Christine S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Christine S,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Rosa,Thank you for your 10 out of 10 rating! We appreciate your stay with us and value your feedback. If there is anything specific you would like to share about your experience, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Steven,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay at our hotel. If you have any future travel plans, we would love to welcome you back for another great experience.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean and well furnished and very adequate space.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Robert,Thank you for your positive feedback regarding the cleanliness, furnishing, and space of your room. We are pleased that it met your expectations and provided a comfortable stay.

10/10 Excellent

Suzanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying with them the next time we are in town. Room was very clean
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Suzanne,Thank you for sharing your positive feedback about the cleanliness of our rooms. We truly appreciate your kind words and look forward to welcoming you back on your next visit to town.

10/10 Excellent

Suzanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and cozy. We will be staying with them again whenever we are in town.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Suzanne,Thank you for your positive feedback! We are delighted to hear that you found your room clean and cozy. It would be our pleasure to welcome you back whenever you are in town again. We look forward to your next visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Dawn,Thank you for rating our hotel, although the maximum rating is 5. We appreciate your feedback and are delighted to know that you had such a positive experience during your stay. We aim to consistently provide exceptional service and are glad that we surpassed your expectations. We hope to welcome you back in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Emily,Thank you for your feedback regarding our hotel's location. We're glad to hear that it met your expectations. We appreciate you taking the time to share your experience and hope to welcome you back in the future.

8/10 Good

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello Leonard,Thank you for taking the time to share your feedback. We appreciate your positive rating of our hotel and we are delighted to hear that you had an exceptional stay with us. Our team looks forward to welcoming you back on future visits to provide another outstanding experience.

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Ron,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick!
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Robert,Thank you for your positive feedback on our efficient check-in process. We strive to provide a seamless experience for our guests from the moment they arrive. If you have any further suggestions or comments, please don't hesitate to reach out to our management team. We appreciate your support!

10/10 Excellent

Jonathan

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Jonathan,Thank you for taking the time to leave a review. We appreciate your positive feedback and are delighted to hear that you had such a wonderful experience at our hotel. It means a lot to us that you were satisfied with your stay. We hope to have the opportunity to welcome you back in the future for another exceptional visit.

8/10 Good

Branden

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Branden,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Amber,Thank you for sharing your feedback with us. We appreciate your high rating and are pleased to hear that our hotel exceeded your expectations. We strive to provide exceptional service and a memorable experience for all of our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello christine,Thank you for taking the time to write a review of your recent stay with us. We appreciate your feedback and are glad to hear that overall, you enjoyed your time at our hotel. We take guest satisfaction seriously and will use your comments as an opportunity to strive for even better service in the future. If you have any further concerns, we encourage you to reach out to our management team directly to discuss them.

8/10 Good

Leonard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 7, 2023
Hello Leonard,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will take it into consideration to improve our services. Please feel free to contact our management team directly to further discuss your concerns.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud by the freeway. I felt very safe though.
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Sharon,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise from the freeway. We're glad to hear that you felt safe during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, very clean throughout the hotel, good breakfast. Nice service!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 26, 2023
Hello Kathleen,Thank you for your kind words! We appreciate your feedback and are delighted to hear that you enjoyed your stay. We hope to welcome you back soon!

2/10 Terrible

Daniel

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Daniel,We apologize for any inconvenience you may have experienced during your stay. Please provide more details so we can address your concerns fully.

8/10 Good

Larry

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Larry,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and would love to hear more about your stay. Please feel free to reach out to our management team and share any specific concerns or suggestions you may have. We strive to continuously improve our guests' experiences and your input is valuable to us.

8/10 Good

Katherine, Madison

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Katherine,Thank you for your feedback! We're glad to hear you enjoyed your stay at our hotel. If there's anything we can improve on for your next visit, please let us know.

10/10 Excellent

Helen

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Helen,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority, and we appreciate your kind feedback. Should you need any assistance in the future, please do not hesitate to reach out to us. We hope to welcome you back soon for another excellent stay!