Beautiful surroundings and layout of hotel but the room was not up to par. The AC was set to 65 with hopes of cooling down the room but for the entire stay (7days) the lowest reading on the temperature gage was 73 degrees and it felt like 83 degrees or higher most of the time. In addition, condensation from the AC dripped/wet the carpet as you enter the room. I've been to motels with better working/cooling mini-fridge. There were very few staff members that were truly hospitable. The concierge and gift shop staff, though not impolite or rude, were the worst. They sent out vibes that seems to ask the guests not to bother them; they were not inviting at the least; on two occasions I waited several minutes for service while the concierge and later the gift shop staff were on the phone (sounded like personal conversation) and they didn't even have the courtesy to acknowledge I was there; a look in my direction would have been ok.
Everything you need in a hotel on the Kona strip without the expensive extras. Staff is fantastic! They upgraded us just because they could. They are attentive, efficient, and answer numerous questions while demonstrating the spirit of Aloha.
After a very long day of flying, me and my wife were very pleased when we walked into our spacious and extremely comfortable and accommodating room. The next morning, we enjoyed a deluxe breakfast in an open lanai style room. And was treated with the presence of one of Hawaii's beautiful native birds. We definitively would stay here again. Thanks to the staff who was very helpful in every aspect. Patrick and Chandra Hubbard.
Simple yet comfy and cozy one bedroom condo by the beach nicely within the walking distance from most Ali'i drive places. Price-wise all things were very much okay. Well, the dishwasher broke but those things just happen every now and then. The housekeeping could wash the floors and esp. the balcony floor a bit more thoroughly. All in all, a very pleasant and easy stay.
Traveller from Europe
Set on Hawaii's Big Island, Castle Kona Reef, a Condominium Resort is at the southern edge of Kailua-Kona, a famous deep-sea …More
Kailua-Kona is the epicenter of shopping and recreation on Hawaii’s western shore. Big-game fishers delight off its waters, while shoppers reel in deals along Alii Drive. The Kailua-Kona area is a hiker’s paradise because many of its best beaches are accessible only by foot. Inland, the scent of coffee permeates the air as plantations harvest precious Kona beans. Nearby coffee farms open for tours.