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Liked the clean, updated room near ferry and airport. Both shuttle drivers and front desk employees were courteous and efficient. Was pleased overall. No complaints!
The staff went above and beyond to make sure we were comfortable. We also left an EarPod in the room and they searched the room 2 different times before they found the EarPod in the heat register. They express mailed it with a tracking number the same day. Great service.
Matt
Stayed 1 night in Aug 2023
Response from BW Front Desk on Aug 21, 2023
Thank you for the wonderful review! We look forward to welcoming you back.
Thank you for the wonderful review. We are pleased you enjoyed your stay.
4/10 Poor
Sally
Travelled with family
Aug 9, 2023
Disliked: Cleanliness
The property and restaurant were very nice, unfortunately the housekeeping was very poor. In the three nights we were there the beds were never made, tub was never cleaned and the room was never vacuumed. At first we thought it was an oversight and dismissed it. Our days started at 5:30 and nights ended between at 11:30 midnight so it wasn't easy to communicate the problem.
Sally
Stayed 1 night in Aug 2023
Response from BW Front Desk on Aug 10, 2023
Thank you for sharing your experience. Our housekeeping service is upon request only. Please schedule it with the front desk if we have the opportunity to welcome you back.
Only issue was with scented laundry products used on the bedding.. very helpful with shuttle service and breakfast
James
Stayed 1 night in Jul 2023
Response from BW Front Desk on Aug 12, 2023
Thank you for sharing your experience and giving us your feedback. We have made changes and have notified the head housekeeper to no longer use scented products.
Free shuttle to both airport and ferry dock. Clean room, comfortable bed, nice bedding, towels. Generous room size. Helpful staff, especially Amy, who was very helpful in my trying to find a lost item after we had left.
Nancy
Stayed 3 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for the wonderful review and rating. We will share your comments with Amy and appreciate your feedback.
Close to the airport. Nice staff. Beautiful landscaping. Great to have bfast delivered to your door at or before desired time. Somewhat noisy in the mornings with various staff/contractors doing work.
Gary
Stayed 5 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for sharing your experience at our property. We appreciate your feedback.
Very convenient to Juneau airport, with 24 hr free shuttle service. Easy to arrange/request pickup/dropoff. Room was clean and comfortable. Mattress a little compressed on side I slept on - clearly most people sleep on that side.
Perfect option for night before/after a cruise departure.
Julie
Stayed 1 night in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for sharing your experience at our property. We appreciate your feedback.
6/10 Okay
Amy
Travelled with family and small children
Jul 6, 2023
Liked: Staff & service
Disliked: Cleanliness
Our room was not very clean and the area is inconvenient with few dining options nearby; most of the existing restaurants were closed during our 4-night stay too. Fortunately the hotel does run a van service to downtown several times a day, and the staff were helpful. Otherwise it would have been difficult to find food.
Amy
Stayed 4 nights in Jul 2023
Response from BW Front Desk on Jul 24, 2023
Thank you for your feedback. We are pleased our shuttle service worked well for you.
Quiet stay, we had 4 of us and the room was very large the beds are comfortable. No restaurant but you can order warm breakfast to the room, 2 choices but very good…I had scrambled eggs with cheese , bacon,and potatoes
Verified traveller
Stayed 1 night in Jun 2023
Response from BW Front Desk on Jun 27, 2023
Thank you for the kind review! We are pleased you enjoyed your stay and look forward to welcoming you back.