Exterior

Reviews of Residence Inn Marriott Joplin

3 out of 5
Residence Inn Marriott Joplin
3128 E Hammons Blvd, Joplin, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 602 out of 836 reviews" "
Rating 8 - Good. 156 out of 836 reviews" "
Rating 6 - Okay. 38 out of 836 reviews" "
Rating 4 - Poor. 24 out of 836 reviews" "
Rating 2 - Terrible. 16 out of 836 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jann

Travelled with family
Liked: Staff & service, property conditions & facilities
Key fobs didn’t work well. Breakfast nice but not hot. Elevator out. Room nice, but price was high for last night. ? Nice outside area. There shouldn’t be a charge for parking. Evening reception or bar. Staff was great. We would stay there again.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Jann, We always appreciate hearing from our guests that they would choose to stay with us again. Thank you for taking the time to provide us with your feedback and for highlighting areas where we can improve. Our goal is to be the top hotel in the area, and we rely on our guests to help us achieve that by sharing their thoughts about their experience. We hope that you will have a reason to visit us again soon. Best, Pete Hall, GM

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hunter VanValkenburg-Sales Coordinator on Apr 1, 2024
Chad, thank you so much for taking the time to leave us a review! We are so pleased to hear that you enjoyed your stay with us, and we hope to see you again soon.

8/10 Good

Jason

Very prompt and helpful staff.
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Dear Jason, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Pete Hall, GM

8/10 Good

Gretchen

Stayed 1 night in Dec 2023
Response from Hunter VanValkenburg-Sales Coordinator on Mar 26, 2024
Gretchen, thank you for taking the time to leave us a review. We truly appreciate your feedback and will use it to improve our services! We hope your next stay is even more enjoyable.

10/10 Excellent

Krista

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff AMAZING
Response from GM on Mar 24, 2024
Dear Krista, Thank you for choosing us! We love to hear that our exceptional service made for a wonderful experience. It was an absolute pleasure to host you, and we look forward to welcoming you again soon. Best, Pete Hall GM

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Mar 2024
Response from GM on Mar 23, 2024
Dear Steven, Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Pete HallGM

8/10 Good

Gregory, Paradise

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay.
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Gregory, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Pete Hall GM

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Big room for the price
Stayed 2 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear Bart, Thank you for taking the time to share your experience with us. I am delighted that our spacious and comfortable accommodations made for a great stay! It was a pleasure to host you; we hope to welcome you again soon. Best, Pete Hall GM

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girls loved the game room!
Stayed 1 night in Dec 2023
Response from GM on Mar 10, 2024
Dear Teresa, We are incredibly grateful you took the time to leave us a 5-star review; we take great pride in knowing our guests are happy. Thank you for staying with us, and please find a reason to visit again soon. Best, Pete Hall GM

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent people and facility
Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Pam, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Pete Hall GM

10/10 Excellent

Erin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick!
Stayed 1 night in Feb 2024
Response from GM on Feb 18, 2024
Dear Erin, I really appreciate your taking the time to let us know about your recent experience. We know a great visit begins and ends with an efficient and pleasant front desk procedure; we love to hear we delivered. It was a pleasure to host you; we hope you will visit again soon. Best, Pete Hall GM

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hunter VanValkenburg-Sales Coordinator on Feb 22, 2024
Ron, thank you for letting us know that your stay was excellent! We appreciate your feedback and will continue to strive for success.

8/10 Good

Donna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room. I am confined to a wheelchair, and the bathroom was very good. However, the room next had two dogs that barked at one point for two hours right at bedtime! We called the front desk, they tried to help. The dogs started barking at 5:45 am. It was very irritating.
Stayed 5 nights in Feb 2024
Response from GM on Feb 10, 2024
Dear Donna, Thank you for taking the time to share your experience with us. I am delighted that our spacious and comfortable accommodations made for a great stay! It was a pleasure to host you; we would love to welcome you again soon. Best, Pete Hall GM

10/10 Excellent

Debby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isaiah at the front desk was great!
Stayed 1 night in Jan 2024
Response from The Residence Inn Team on Jan 31, 2024
Dear Debby,Thank you for the very kind review. We truly appreciate you and wish you many happy travels. We have shared your comment with Isaiah and he was thrilled.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Just the Right place to be
Stayed 1 night in Jan 2024
Response from The Residence Inn Team on Jan 29, 2024
Dear Mike,Thank you for the very nice review. We truly appreciate you and look forward to your next visit. Wishing you many happy travels.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at Residence inn in Joplin Mo since 2012. We have always had a great stay. Workers are always helpful and joyful. Rooms are clean,beds comfortable. Breakfast is always good. We highly recommend Residence Inn Joplin Mo.
Stayed 2 nights in Jan 2024
Response from The Residence Inn Team on Jan 29, 2024
Dear Debra,Thank you for the very nice review. We truly appreciate you and wish you many happy travels.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Sara, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Pete Hall General Manager

10/10 Excellent

Stephen, Dolton

Travelled with family
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Stephen, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Pete Hall General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Anonymous, Thank you for your time in sharing your kind review, and please visit us again. Best, Pete Hall General Manager

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Mike, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Pete Hall General Manager

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Tim, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Pete Hall General Manager

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
Didn't have a good experience with this hotel. It was terrible. Do not recommend
Stayed 1 night in Jan 2024
Response from GM on Jan 12, 2024
Dear Jessica,We enjoyed having you as our guest and regret that we did not deliver a more favorable experience. Your satisfaction is our priority, and we hope to have another chance to regain your confidence and remain your hotel of choice when traveling to the area.Sincerely,Pete HallGeneral Manager

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and wonderful staff
We've stayed in this hotel four times in the past year between our travels to Texas. We return for the comfy beds, clean hotel and great breakfast. But what puts it over the top is the friendly and warm staff. From check in, kitchen staff, housekeeping, maintenance to check out...wonderful, friendly service. These days its hard-to-find quality people, I hope Marriott recognizes they have an entire team of quality staff in Joplin Mo. Kudos to each of them!
Stayed 1 night in Jan 2024
Response from GM on Jan 10, 2024
Dear Lynette,Thank you for your kind comments. We appreciate your decision to stay with us at Residence Inn Marriott Joplin once again. We are happy to know that your stay was enjoyable. Your compliments are appreciated, and it's even more kind of you to recognize the staff who take good care of our guests. We always enjoy having you as our guests, and we look forward to welcoming you back soon.Best,Pete HallGeneral Manager

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lousy shower
Overall, the hotel was fine. However, the flow of water from the shower was pathetic. I’ve traveled all over the world, including many places with water restrictions, and this particular showerhead was the worst.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Scott,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that you experienced poor water flow in the shower; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely,Pete HallGeneral Manager

10/10 Excellent

Dnyaneshwar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just make sure u have bedsheets and quilts in room when customer ask for sofa bed
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Dnyaneshwar,Thank you for taking the time to share your 5-star review. We are delighted you enjoyed your stay at our Residence Inn Joplin! It was our pleasure to host you; we hope you will visit again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, high end hotel. Noticed alot of quality in the building.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Tim,It is wonderful to hear that you had a great experience at our hotel! We take pride in the details and are thrilled they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!Best,Pete HallGeneral Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice hotel and a good room
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Diane,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Pete HallGeneral Manager

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again
People next to me were a little loud, but calmed down later in the evening, a dog was barking across the hall pretty regularly, but I think he was left alone in the room for a while. Understandable as I had my dog with me, but overall the stay was great. Nothing bad to report, other than being very surprised there was a $80/night non-refundable pet fee. The front desk person was very prompt, professional and courteous. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Cindy,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear Daniel, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Pete Hall General Manager

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, petty parking charge.
We were charged a $2 incidental charge to park. This is Joplin Missouri. Parking isn’t at a premium. There is literally a giant Sams club parking lot next door. The charge is super petty and was not expected.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Jay,I am sorry that you were disappointed with the parking. Our fee is required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your review and hope to host you again in the future.Sincerely,Pete HallGeneral Manager

10/10 Excellent

Chris

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Russell

Liked: Cleanliness
Ok stay.
Ok stay. Coffee maker didn't work inside the room.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Russell,We aim to impress, so I'm sorry that your visit was just okay. Your comments on areas for improvement are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Pete HallGeneral Manager

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best suite hotel in Joplin.
I stay in Joplin every year for the holidays and this is the best suite hotel in the city.
Stayed 6 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Ryan,We are humbled to earn your continued patronage and this glowing review! On behalf of the entire team; we are thrilled to know that we delivered another wonderful stay! As always, it was a pleasure to host you; we hope you look forward to your next visit as much as we do.Best,Pete HallGeneral Manager

10/10 Excellent

Chassie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming! The accommodations were wonderful!
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Chassie,We are humbled by your generous review! Our associates take great pride in providing the best accommodations and service, and we are thrilled to know it made a difference in your stay! Your compliments are very much appreciated; sharing them with the entire team will be a pleasure! We enjoyed having you as our guest and hope you will visit us again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Hope,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Paul,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 10/10 review and humbly request a return visit.Best,Pete HallGeneral Manager

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from GM on Jan 23, 2024
Dear David, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Pete Hall General Manager

6/10 Okay

Mike

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Dear Mike,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.Sincerely,Pete HallGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from GM on Dec 31, 2023
Dear Anonymous,I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon!Best,Pete HallGeneral Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great place every time we stay there.
Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Dear Brian,We are humbled to earn your continued patronage! Our associates strive to provide our guests with an exceptional experience; we love to hear that it makes a difference in your travels. On behalf of the entire team, thank you for choosing us, and we can't wait to host you again.Best,Pete HallGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Dec 31, 2023
Dear Anonymous,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Pete HallGeneral Manager

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Driving Thru
Excellent and Restful stay. Your staff was awesome.
Stayed 1 night in Nov 2023
Response from GM on Dec 13, 2023
Dear Igor,I am delighted to hear from you and learn of the comfort you experienced with us! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back again soon. Best,Pete HallGeneral Manager

10/10 Excellent

Nathalie

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Nathalie,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Pete HallGeneral Manager

6/10 Okay

Dawn

Business traveller
Liked: Staff & service
The property is older and not updated but the staff was wonderful
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Dawn,While I am pleased to hear that you found our customer service to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Pete HallGeneral Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Adam,Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon.Best,Pete HallGeneral Manager

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lori

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pet fee was excessive. Maybe charge by pet size. I have a 16 lb schitzu and i doubt anyone could ever tell he was there. $80 dollars is way too much for a small dog who doesnt shed. For this reason i wont stay in a Residence Inn if i am traveling with mu dog which is usually.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Lori,I apologize that you found our pet fee excessive. Our pet fee is used for a deep cleaning upon your departure to restore the room to its original condition and accommodate future guests with allergies. We appreciate you choosing us and hope to host you and schitzu again in the future.Sincerely,Pete HallGeneral Manager