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Reviews of Super 8 by Wyndham Jonesboro

2 out of 5
Super 8 by Wyndham Jonesboro
2500 S Caraway Rd, US Hwy 63 North Bypass, Jonesboro, AR

Reviews

6.6
Rating 10 - Excellent. 134 out of 770 reviews" "
Rating 8 - Good. 239 out of 770 reviews" "
Rating 6 - Okay. 180 out of 770 reviews" "
Rating 4 - Poor. 107 out of 770 reviews" "
Rating 2 - Terrible. 110 out of 770 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with family
Liked: Staff & service
Disliked: Amenities
for an older motel.it was ok.for one night but would not want to have a prolonged trip here.
Stayed 1 night in Apr 2024

4/10 Poor

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The receptionist was doing the best he could with a terrible situation. The motel was under renervation. We were allocated a room that was not it use on the first floor, no evevator. Had to be assigned a different room that was 'smoking'. Bath tub floor was VERY slippery, dangerous for elderly people.
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Susan, We appreciate your feedback regarding your recent stay. Our team works hard to accommodate all guests during renovations. Safety is paramount, and we will address the slipperiness of the bath tub floors for future guests. Thank you for letting us know about your experience.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Could not stay there it smelled so bad in the room guess I threw that money away couldn't get refunded BEWARE
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Robert, We apologize for the inconvenience and regret to hear about your experience. Your feedback is important to us, and we will address the issue to ensure a more pleasant stay for future guests. Please contact our management team directly to discuss this matter further.

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was a port in a storm for the eclipse. The bathroom ceiling had a severely water damaged section of broken sheetrock that looked like an upstairs room had leaked through. The carpets were stained and worn. The mattress was hard as a rock. That said, I would've given them a much higher rating if we had not paid 4x the normal rate for the night's stay. It is probably on par with other locations for under $100/night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello James, We appreciate your feedback and regret to hear about the issues you encountered during your stay. Your comments have been noted for our team to address accordingly. We always strive to provide a comfortable stay for all our guests. For any further assistance or feedback, please feel free to reach out to management.

6/10 Okay

Rhonda

Travelled with family
Liked: Staff & service
Our room was clean and quiet. Housekeeping replaced our towels daily and fluffed our pillows daily. Although our room was in a non-smoking area, people next door or across the hall were smoking marijuana and/or vapes and the smell was awful in our room and hallway. The receptionist “tried to contact” them then brought industrial room deodorizer. We checked out early because of it being “allowed.” Continental breakfast was danishes, cereal, yogurt, oatmeal, bananas, coffee, and juice. It was a good stay for the first 3-4 nights. It is conveniently located to restaurants and stores. There is no elevator so if you are on 2nd floor, the stairs are inside.
Stayed 7 nights in Mar 2024
Response from Manager on Mar 17, 2024
Hello Rhonda,Thank you for acknowledging our clean and quiet rooms, daily housekeeping, and convenient location near restaurants and stores. We regret any inconvenience caused by odors from neighboring rooms and appreciate your feedback. Our team aims to address guest concerns promptly and will look into ways to minimize such occurrences in the future. We apologize for any discomfort caused and appreciate your understanding as we improve our services.

10/10 Excellent

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melody is such a nice and polite manager
Stayed 2 nights in Feb 2024
Response from Manager on Mar 15, 2024
Hello Pierre,We appreciate your kind words about Melody's professionalism and demeanor during your stay. Our team strives to provide excellent service to all our guests. Your feedback will be shared with her to recognize her for a job well done. Thank you for choosing to stay with us, and we hope to welcome you back soon.

4/10 Poor

Kenneth, St louis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hall stunk, had a smell hard to explain, beds were uncomfortable, toilet was very small looked like a kids toilet, shower leaked when turned on, if your tall be prepared to bend down low to take a shower..toilet seat was loose, we had to buy air freshener to make room smelled good..had to stay ....that was the cons..the pros were it was quiet, convenient to shopping, very nice at check in and check out..
Stayed 3 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello Kenneth, We appreciate your detailed feedback and apologize for any inconvenience you experienced. We will share your comments with the team for further review. Thank you for acknowledging the convenient location and our friendly staff during your stay. Your input helps us improve our guest experience.

10/10 Excellent

Derrick

Liked: Staff & service
Old furnishings but good for the price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Derrick,Thank you for choosing our hotel for your stay! We appreciate your feedback regarding the furnishings. We strive to provide comfortable accommodations at a competitive price. We value your patronage and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Jani, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Was a fairly nice room. The TV volume did not work.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Patricia,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced with the TV volume. We appreciate your comments and will share this with our team to ensure a better experience for future guests.

2/10 Terrible

Gabe

Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Gabe, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to please reach out to us directly with any specific feedback so that we can address the issues and make improvements. We value your input and hope to have the opportunity to welcome you back in the future for a more positive experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Decent place to stay
It was pretty clean, and check in and out was easy and clerks were nice. Only downfall was the entire place smells like smoke, even our non-smoking room. Other than that it was good.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of our hotel and our friendly staff. We apologize for any inconvenience caused by the smell of smoke in your non-smoking room. We strive to provide a comfortable and pleasant environment for all of our guests, and we will address this issue accordingly.

2/10 Terrible

faisal

Disliked: Cleanliness, staff & service, property conditions & facilities
Because of emergency i requested for cancel but Expedia refused. I called to Hotel management they said we are ready to refund , call Expedia first. When i called Expedia they lied and blamed on hotel. So i will never use Expedia to book hotel , Expedia didn't refund my money $107 dollars, i will not recommend to use Expedia in future. Expedia is rascal app. Terrible experience. First and last experience with Expedia.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello faisal,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. We understand the frustration you must have felt with the cancellation process. While we cannot speak on behalf of Expedia, we always recommend reaching out to them directly for assistance regarding reservations. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ann

Stayed 1 night in Dec 2023
Response from Manager on Dec 21, 2023
Hello Ann,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide excellent service and a comfortable stay for all of our guests. If you have any more feedback or if there's anything else we can do for you, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Jacqueline,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. If you have any further feedback or if you need assistance with anything, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Janet,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We truly appreciate your support and hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Howard

Liked: Cleanliness, amenities, property conditions & facilities
Nice room for the price. Worked for us while traveling throy
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Howard,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our room to be of good value during your travels. We strive to provide comfortable accommodations at a reasonable price for our guests. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Greg

Travelled with family
Disliked: Amenities
Exterior was not very inviting, but the room was surprisingly very nice.
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Greg, Thank you for taking the time to share your feedback. We're pleased to hear that you found your room to be nice and comfortable during your stay. We appreciate your comments regarding the exterior and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello James,We are thrilled to hear that you had a fantastic stay with us! It was our pleasure to provide you with excellent service and a comfortable experience. Please feel free to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the future!

8/10 Good

Charles

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Very convenient to the freeway with IHOP restaurant nearby. Confusing access to property and unappealing area around property. The photo bears no relation to this motel. No elevator for access to our second floor room. Room was comfortable and quiet. Bed was very good.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Charles,Thank you for your feedback regarding your recent stay. We appreciate your compliments on our comfortable and quiet rooms, as well as the convenient location near IHOP. We apologize for any confusion regarding the access to the property and the surrounding area. Please note that the photo provided is intended to showcase the motel's interior. We regret any inconvenience caused by the absence of an elevator to your second-floor room. We value your comments and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and pleasant. Bed was comfortable with clean linens and afforded a restful sleep. Shower was nice with adjustable shower head. In-room coffee maker available and working properly. Breakfast room is spacious with many continental breakfast options offered. Staff friendly and helpful.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello David,Thank you for taking the time to provide feedback on your recent stay. We are delighted to hear that you found your room clean and comfortable, and that you enjoyed a restful sleep. It is also great to hear that you found the shower and in-room amenities to be satisfactory. Additionally, we appreciate your kind words about our spacious breakfast room and friendly staff. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed and pillows, clean rooms
Friendly efficient check in. Clean rooms. Comfy beds, pillows and bedding. Lots of tv channels. Great stay and would stay again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Shirley,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our friendly and efficient check-in process, as well as our clean rooms and comfortable bedding. We are pleased to know that you had plenty of TV channels to enjoy during your stay. It would be our pleasure to welcome you back in the future for another great stay.

8/10 Good

Elaine

Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Elaine,Thank you for your feedback on your recent stay. We appreciate your rating and are glad to hear that overall you had a positive experience. Please feel free to reach out to our management team directly for any further concerns or inquiries you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Charlie

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Guy on the check in desk needs to find a new job as he obviously hates his. Didnt say hi or anything else except give me id and card.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Charlie,Thank you for sharing your recent check-in experience with us. We regret to learn about the lack of warm and friendly greeting you received upon arrival. Your feedback is valuable to us, and we'll address this with our team to ensure a more welcoming service in the future.

8/10 Good

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Lamar,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We always strive to provide exceptional service and will take your comments into consideration to improve our offerings for future guests. If you have any further concerns, please reach out to our management team directly.

10/10 Excellent

Ronald

Wonderful
Stayed 2 nights in Nov 2023
Response from Manager on Nov 7, 2023
Hello Ronald,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink did not drain properly, also tub. Hair dryer did not work
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello John, We apologize for the inconveniences you experienced during your stay. Our team is committed to resolving maintenance issues promptly and we appreciate your feedback. We encourage our guests to report any issues directly to our front desk so that we can address them immediately. We hope to have the opportunity to welcome you back and provide you with an improved experience.

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Royce,Thank you for your excellent rating! We are thrilled to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excellent

Lonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff and the quiteness of the area even though we were in town close to a busy highway.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Lonna,Thank you for sharing your positive experience at our hotel. We are glad to hear that you enjoyed the quietness of the area, despite its proximity to a busy highway. Our staff takes pride in providing excellent service, and we're delighted that they made a positive impression on you. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Thomas,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello victor,Thank you for giving us a perfect rating! We are delighted to hear that you had a great experience with us. We hope to see you again soon!

6/10 Okay

John

Business traveller
Disliked: Cleanliness, amenities
There was no ironing board or iron, even though there were hangars. But, even MORE importantly, when I got into the room itself and went to go to the restroom and take a shower, there was a HUGE roach in the middle of the bathroom floor. The lighting in the room was dark. one of the lamps flat out didn’t work. boths nights i was there, it sounded like there was construction going on overhead, after 10 pm. I won’t stay there again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello John, We apologize for the inconveniences you experienced during your stay. We understand the importance of having ironing facilities available and we apologize for the oversight. We apologize for the disturbance caused by noise and the issues with the lighting. We appreciate your feedback and your patronage.

4/10 Poor

Connie

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet was sticky. Had to get towels and put down so shoes would not stick to floor. Staff were friendly and nice. Breakfast was fine by the time I got there at 8:00. Would not recommend and would not stay there again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Connie ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0
Not for family travel!! This place is for out of town workers! Nothing family about it!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Jennifer ,We appreciate the time you've taken to give us your thoughtful review. It is our primary aim to give you a memorable experience and it is disheartening that we left a bad impression instead. It is always our goal to give you a 5-star experience and we apologize for failing to do so. We do hope you'll return and let us show you a far better experience.

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Doug,Thank you for your amazing rating! We're thrilled to hear that you had an exceptional experience. We look forward to welcoming you back again soon!

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities, room comfort
Upon arrival at the front desk, the clerk was occupied looking at her cell phone. I was standing directly in front of her for 4 or 5 minutes. I stood there holding my hanging clothes and she never uttered a word to acknowledge my presence. I was pre-registered and I was given a room that smelled like a dirty ashtray. I went back to the clerk and asked for a non-smoking room. She said I requested a smoking room on my pre-registration. I may have accidently omitted or checked a wrong box when I booked on-line, but I certainly didn't want a smoking room. She said "that is what happens when you book on-line." It became cool in the evening and I turned the thermostat to heat. When the heater came on, it started to smoke and smelled like plastic burning. It made the smoke detector to start chirruping. I turned the heat off and let the fan clear the air. It was cold in that room during the night, but I wasn't risking causing another smoke alarm to be activated. The next morning about 5:00 a.m. I mentioned to another desk clerk about the heater and his reply was "it does that every winter when they are turned to heat."
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Joseph ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Jennifer

Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Jennifer, It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

jason

Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 7, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jennifer

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Jennifer, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 3, 2023
Hello Jennifer,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

mark

Travelled with pets, Travelled with partner
Liked: Cleanliness
It was what you would expect for the price.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello mark ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Diane

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone in the room doesn't work Otherwise it is good
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Diane,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room. We appreciate you taking the time to share your experience.

6/10 Okay

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
If you pay with cash there is a $60 hold on your card so that needs to be known. We had a pretty good visit though! our bathroom sink did stay clogged a little and the floors in the bathroom wasn’t the cleanest. If you look forward to to continental breakfast it’s not here.. more like a grab and go kind of breakfast We were disappointed in that
Stayed 2 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Amber,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Jennifer,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Sherri

Travelled with partner
Liked: Cleanliness, staff & service
The hotel could use some more modern updates. Our linen smelled like urine and had to be exchanged. Breakfast could have a few more options. The check in was fast and we were able to check in early. The staff was friendly and accommodating
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Sherri ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Poor

Tammie Mask

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at Super 8 many times and have always been satisfied with our stay. This time however, no so much. In the early evening there was a loud noise from the hallway. It sounded as though someone was yelling and kicking our door. We had no idea why. The rest of the night people slamming doors, talking loud, and upstairs it sounded like someone was running or stomping all night. It just shows a lot of patrons have no respect for the other guests just looking for a quiet stay. Our room: it was so musty we both coughed all night long and woke up with headaches. The microwave didn't work and the remote only turned the TV on and off and allowed you to control the volume. To change TV channels you had to start at channel 3 and click through every channel. This I realize sounds petty but the last two stays we've overlooked TV's microwaves not working and it does eventually become frustrating especially when the hotel is so noisy the entire stay that you can't rest. The mustiness is worriesome though.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Tammie Mask ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Angela

Travelled with family
The towels were cheap, non- absorbent. The power went out on half of our room. The breakfast needs to be promoted as 'continental'.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Angela ,Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

8/10 Good

Soriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Soriana,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Kenneth

Stayed 2 nights in Sep 2023
Response from Manager on Sep 9, 2023
Hello Kenneth,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Janelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty
Stayed 1 night in Aug 2023
Response from Manager on Sep 9, 2023
Hello Janelle, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.