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Reviews of The Devonshire

3 out of 5
The Devonshire
CNR JORISSEN & MELLE STREET,, JOHANNESBURG, JHG

Reviews

5.6
Rating 10 - Excellent. 5 out of 58 reviews" "
Rating 8 - Good. 13 out of 58 reviews" "
Rating 6 - Okay. 19 out of 58 reviews" "
Rating 4 - Poor. 10 out of 58 reviews" "
Rating 2 - Terrible. 11 out of 58 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from The Devonshire Hotel on May 22, 2019
Dear Valued Guest, We would like to thank you for taking the time to rate your experience with us. We look forward to your future return. Warmest regards, The Devonshire Hotel

6/10 Okay

kenneth

Liked: Cleanliness
Average
My rating about the hotel is average, there still to improve, especially the breakfast and bathroom, parking areas and lifts.
Stayed 2 nights in May 2019
Response from The Devonshire Hotel on May 21, 2019
Dear Kenneth, We would like to thank you for staying with us and for your review. We appreciate your honest feedback and we look forward to your future return to our hotel. Warmest regards, The Devonshire Hotel

8/10 Good

Nothile

Stayed 1 night in May 2019
Response from The Devonshire Hotel on May 21, 2019
Dear Nothile, Many thanks for the great review. We hope to see you back in the near future. Warmest regards, The Devonshire Hotel

8/10 Good

Rudolf

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2019
Response from The Devonshire Hotel on Apr 8, 2019
Dear Rudolf, Many thanks for staying with us and for the time taken to submit a rating. We hope that you enjoyed your stay with us and look forward to your return. Warmest regards, The Devonshire Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked nothing about the place, they were used condoms in the bin disgusting and other things, no towels when we checked in and we were given wet, lousy excuse sorry the towels didn’t dry properly...shiii place i wouldn’t recommend it to anyone. Regards Very unhappy guest.
Stayed 1 night in Jan 2019
Response from The Devonshire Hotel on Jan 30, 2019
Dear Valued Guest, We would like to take this opportunity to thank you for staying with us and for submitting a review based on your stay. Please accept our sincerest apologies for the state in which you found your room, please know that this is not our standard and your feedback will allow us to improve our housekeeping staff. Again, please accept our sincerest apologies and we hope that you will consider visiting us again in the near future. Warmest regards, The Devonshire Hotel

6/10 Okay

Peter

Fair; staff was great - went out of their way to h
Stayed 25 nights in Jul 2018
Response from Nadia on Aug 13, 2018
Dear Peter thank you for letting us know how your stay was and we appreciate the feedback on the staff especially. We hope to welcome you back again soon. Warm regards The Devonshire Hotel

8/10 Good

Dave, Appleton, WI

Liked: Cleanliness, staff & service, room comfort
Centrally located with very friendly staff
My room was comfortable and reasonably priced, although it was warmer than what I would have preferred. The staff was really friendly and helpful. There was quite a variety of items available in the breakfast buffet and it was very delicious. There was a Hop On Hop Off Tour bus stop right in front of the hotel, which was really convenient for me. My only real complaint was with the beggars who hung around the street block and tended to harass tourists waiting for the bus.
Stayed 2 nights in Jan 2018
Response from marketing manager on Apr 17, 2018
Dear Dave Thank you for taking the time to write this review. We are very grateful for this as it helps us to see where we are doing things right as well as where we can make improvements. We are glad that you enjoyed your stay. We apologize for the inconveniences caused. We are working on installing all the rooms with Air conditioning in the near future. We hope you will visit us again soon and we look forward to it. Warm regards Staff and management The Devonshire Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Response from marketing manager on Apr 17, 2018
Dear Guest We are so glad to hear that you had a wonderful stay with us and we look forward to welcoming you back. Warm regards Staff and management The Devonshire Hotel

8/10 Good

Mufolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

HERVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money, by far
Stayed 1 night in Sep 2017
Response from General Manager on Nov 15, 2017
Dear Herve thank you for staying with us at the Devonshire hotel. We are glad that you feel that you are good Value, and hope that you will stay with us again in the future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
My stay was good, my only problem was the noise which I was told is from the gym close by but they are addressing the issue. But overall I enjoyed my stay
Stayed 1 night in Sep 2017
Response from General Manager on Nov 15, 2017
Dear Traveller, Thank you for staying with us at the Devonshire Hotel. Thank you for your comments, Please note that we are addressing the problem with noise from the gym. we are hoping this will be finalized in the upcoming weeks. we do hope you will stay with us again in the future. Kind regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2017

8/10 Good

ABIODUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was fine and good
My stay was ok and good. I will to stay there again

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor experience - significant decline over a year
I visited this hotel last year, had a good experience and looked forward to staying there on my visit this year. It was relatively affordable for me. However, the facilities seem to have taken a nosedive in a year. Internet never seemed to work consistently in the Hotel despite this being one of the points of advertisement. When it did work, it was only in the reception. Likewise, there was a musky smell on the corridors of the hotel.

2/10 Terrible

Shawn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bad hotel
It was in the roughest area
Response from General Manager on Apr 7, 2017
Dear Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Devonshire

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great

6/10 Okay

Emmanuel Nkosinathi

Disliked: Cleanliness
Comfortable beds
Apart from the absence of the "Free WiFi" they claim to offer, the overall experience was fairly good.
Response from General Manager on Oct 21, 2016
Dear Valued Guest, Thank you for the review of the Devonshire Hotel. Your feedback is appreciated and will be reviewed. We look forward to welcoming you once again in the very near future. Warm Regards Staff and Management The Devonshire Hotel

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Devonshire Jo'burg
The hotel is located in a bustling area. You have to be very heads up in Jo'burg.
Response from General Manager on Oct 27, 2016
Dear Vaued Guest, Thank you for your stay at the Devonshire Hotel. We welcome your feedback. We do hope that you will visit us in the near future. Warm Regards Staff and Management The Devonshire Hotel

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dissappointed.
Unable to book in as reception did not allow online payment.
Response from General Manager on Aug 31, 2016
Dear Barbara, Thank you for taking the time to review The Devonshire Hotel following your stay with us. We would like to thank you for your feedback. Please accept our sincere apologies for the inconvenience that you encountered when checkin in. We have had problems with our WIFI and it is being attended to. We value your support and look forward to your next visit. Warm Regards Staff and Management Devonshire Hotel

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was under major renovation and the key card machine was broken, so hotel staff had to escort people to allow them entry to their rooms every time they came in and out. Wifi was inconsistent. The conditions of the stay were frustrating, but front line staff were friendly and supportive.
Response from General Manager on Jul 29, 2016
Dear Valued Guest, Thank you for taking the time to review the Devonshire Hotel on your recent visit. We value your feedback and therefore would like to apologise for any inconvenience that you may have encountered on this occasion. We can only express the hope that it will not deter you from using the Orion Hotels and that your future stay will exceed your expectations. Warm Regards Staff and Management The Devonshire Hotel

2/10 Terrible

Godfrey, Durban

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay, DON'T EVER stay here!!!!
horrible, will never recommend this hotel. torn curtains, paid for breakfast but was told that this did not include breakfast. anyway, would not even want to eat here, looking at the room and looking at the staff ironing outside my door.
Response from General Manager on Jul 4, 2016
Dear Godfrey, Thank you for taking the time to review The Devonshire Hotel following your stay. We would like to apologise for any inconvenience you may have experienced during your visit. Kindly note that we have room only specials on online platforms and a lot of times, people seem to miss this tiny detail which can have a big impact on the day of your visit. There was no staff ironing outside your door but they were also guests, we do apologise for this. We do hope that you will afford us the opportunity to win back your most valued business. Warm Regards Staff and Management The Devonshire Hotel

6/10 Okay

Ntate, Standerton

Disliked: Staff & service
Horrible experince
Really bed when I got there there was no one but the security guard at reception because the receptionist had gone drinking at the close by night clubs... he eventually got there but couldn't check me in for another two hours, he was so drunk he kept on sending me to a couple of rooms that were not cleaned and one of the rooms looked like it still had guests because there were personal belongings. after the search for the room ended eventually I had to wait for him another 45 minutes to open the garage for the parking area because he was busy attacking my friends physically. when I got to the room it had no towels whatsoever. his name is Lebo
Response from General Manager on Jun 28, 2016
Dear Ntate, Thank you for taking the time to review The Devonshire Hotel following your stay. We would like to apologise immensely for your experience and we can assure you that this is not standard at our Hotel. The person you are referring to is going under disciplinary hearing as this is not acceptable. We do hope that you will afford us the opportunity to win back your most valued business. Warm Regards Staff and Management The Devonshire Hotel

6/10 Okay

CLARA CHIOMA, NIGERIA

Disliked: Room comfort
FAIRLY GOOD
IT WAS OKAY AVERAGELY BUT THE ROOM THEY GAVE US DO NOT HAVE AIR CONDITIONER.
Response from General Manager on Jul 9, 2016
Dear Clara, Thank you for taking the time to review The Devonshire Hotel following your stay. We do hope that you will visit us again Warm Regards Staff and Management The Devonshire Hotel

8/10 Good

Ajay, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay with quite pleasant and helpful staff.

4/10 Poor

Mike, Cape Town

Disliked: Staff & service, property conditions & facilities
Disappointing
Room badly maintained, aircon not working, light fittings not working. Wifi not accessible. Staff are friendly enough but don't seem to know much about operations. Won't be back.

4/10 Poor

Bennie, Swaziland

Disliked: Cleanliness, staff & service, room comfort
Potential but needs some changes
The hotel has potential, but the cleaning service needs help. The hotel needs to purchase new bed sheets and provide everything need such as towels before checking in. We were happy to hear that there was new management and they are looking at making positive changes.

8/10 Good

Gurmeet, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JNB
Nice place

6/10 Okay

Zuzile

Liked: Cleanliness, staff & service
Ok
Great stay

6/10 Okay

pius, P

Liked: Staff & service, room comfort
It was a ok stay
The room was a good size, , heating was good , however the property can use a little updates to the flooring and bathrooms. Breakfast was made to order . Wifi don't work sometimes , it's a ok hotel and the location is definitely very good ! right in the center of town !

6/10 Okay

Mark, Sydney

Disliked: Room comfort
Not enough beds for booked guests
Made a room booking for 2 adults and 2 teenage kids. Room only included King Bed and single mattress on the floor. Refused to change as they said enough beds for booking. Staff could not make decisions to change without authority and didn't seem to know how to deal with it!

6/10 Okay

ISMET KHAN, MAURITIUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISCOVER NEW HORIZONS
that was very nice,helpful staff,nice location.

10/10 Excellent

Gary, Barnsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpfull
Just what it should be.

4/10 Poor

Steven, Cape Town

Disliked: Staff & service, property conditions & facilities, room comfort
Trip almost spoilt by poor reception
Firstly, the first shock when I arrived was that the hotel didn't have my booking and the pre-payment that was made on the hotels.com website, so I had to rebook from scratch and also pay by credit card. I am still waiting for my refund, as I had already paid hotels.com for the booking. Secondly, the hotel seemed to be short staffed. Every time when we went out there was no one at the front desk and the same applied when we came back. Thirdly, the lady at reception told us supper was between 6:30 pm and 8:30, yet when we reported for supper at 7:00, we were told that "they are closed becaude there are no customers." We had to go to a nearby shop outside the hotel to get something to eat. The lady at reception was nice, but this still didn't change the fact that we went through the bad experience explained above.

6/10 Okay

Gerald, Santa Cruz California

Liked: Cleanliness, staff & service
Nice hotel in Johannesburg
An older property located in the fairly convenient location in the Brammfontein district. Area seemed quite safe. Restaurant was under construction. Extremely helpful staff and courteous staff. Reasonably priced.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
My opnion
Not so bad, it was more or less.

2/10 Terrible

Ofelia, Ohio

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Do not stay here
Where do I start? They gave us the wrong room key so we walked into someone else's room. No internet service and no one to call to fix it. The keys of the room didnt work. There were only 2 employees working at the hotel! The poor girl at reception was extremely helpful and I couldn't be annoyed with her, she did the best she could. The guy at the bar was the same person who delivered my food to my room! This is how I know it was only them working as he also was the one that came to our room as the safe wasn't working either! The hotel is located in a central place where you have restaurants nearby, however, as a single woman I didn't feel very safe there. Everything that could go wrong did. Asked for a wake up call, didn't received it either! This hotel might have been a success some years ago. I don't blame the staff they were courteous and helpful. The owners should be ashamed of the way they run this hotel. You need more staff and upgrade your services. Quite disgraceful. I wouldn't recommend anyone to stay there unless you are desperate for a place to spend the night of course with no connection to the world as the phones were also not working properly. On a positive note, their restaurant was very nice and the breakfast selection was ok.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location, good standard
Hotel is currently undergoing renovations (April 2014). Within walking distance from Johannesburg Park station, where you can catch the Gautrain to the airport (change in Sandton). Also wallking distance to the hop-on, hop-off sightseeing bus. Room was a little tired but perfectly acceptable. Breakfast was included in my rate, still I was presented with a bill. I of course refused to sign it. Still, it reappeared when I checked out, accompanied by two other receipts for drinks I was supposed to have had in the bar. As I never set foot in their bar, I refused to pay them a penny, and they immediately backed down. Not a nice trick! The receptionist did not know how to print out wi-fi codes so I had to go without for far too long.

8/10 Good

Hartmut, Fort-de-France

Liked: Cleanliness, staff & service, room comfort
Good city centre hotel
There are not that many hotels in Braamfontein and there is no point in staying miles away from the city in some northern suburb or even worse Sandton, so the Devonshire definitely has location in its favour. Rooms are relatively large, very clean and the hotel staff is very polite and efficient. Admittedly the furniture has a few scratches and bathroom fixtures have been in place for a while, but beds are new and comfortable. So, for aJoburg city centre hotel with charm and tradition, the Devonshire is the place.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
A bed but dont go barefoot
This was a small town pit stop in need of paint, new carpet, new beds and chairs. Had a great shower!

10/10 Excellent

Gordon, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Clean Hotel
The hotels in Waco being too expensive for the Baylor homecoming, we found Relax Inn, which is about 25 minutes away. It's a small hotel in a small town, but was clean and comfortable. The king bed was great!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Marlin Relax Inn
For the price I did not expect many bells and whistles. The room had a fridge and microwave, the A/C worked, and the bed was ok. However, the cleanliness left something to be desired. While the sink and tub appeared to have been cleaned, the bathroom door was covered in dirty handprints to the point that I just decided not to touch the door knob assuming that it too had probably never been wiped with a cleaning rag. There were a few other cleaning issue I won't expand on.

4/10 Poor

Juan, New York

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible Service.
They tried to re-charge us for the room. In addition they forgot to make our wake-up call!! They where somewhat apologetic but we missed our appointment anyways. Its not even that cheap, there are a lot better places and cheaper in SA

8/10 Good

Johannes

Liked: Cleanliness, staff & service
Devonshire
Das Hotel liegt sehr zentral in Johannesburg. Sehr viele Jugendliche sind dort nachts unterwegs, daher ist eine gewisse Lärmkulisse vorhanden. Es gibt eine bewachte Tiefgarage, in der man beruhigt und kostenfrei das Auto abstellen kann. Die Zimmer sind ein wenig abgewohnt, aber dennoch sauber. Das Frühstück war sehr gut!
Response from marketing manager on Apr 18, 2018
Lieber JohannesVielen Dank für die tolle Bewertung und wir freuen uns sehr zu hören, dass Sie einen schönen Aufenthalt bei uns hatten. Bitte reisen Sie sicher und wir hoffen, Sie in Zukunft wieder zu begrüßen.Wir freuen uns darauf.Herzliche GrüßePersonal und Management Das Devonshire Hotel

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in the lively heart of Jo'burg
I stayed in this hotel only one night after coming back from my Kruger safari but I wish I could have stayed longer! The rooms are nice and quiet, with WiFi in the room and a big flatscreen-TV. The location is perfect, near Park Station and the Saturday Food Market. If you are looking for noise, bars and restaurants, Braamfontein the right place to be! You just have to be aware of the fact that you are in Johannesburg and you might want to take a taxi/Uber (R 60/30) from the Gautrain Park Station to the hotel, especially at weekends and at night (it is only 1km but not very safe to walk)
Stayed 1 night in Jan 2018
Response from marketing manager on Apr 17, 2018
Dear Paola Thank you for the wonderful review and thank you for staying with us. We are so pleased to hear that you had a wonderful stay with us and we hope to welcome you back again soon. Warm regards Staff and management The Devonshire Hotel

6/10 Okay

michel, johannesburg

Liked: Cleanliness, staff & service, room comfort
Hotel accueillant et pratique
Bien séjour agreable personnel sympathique petit déjeuner très bien
Stayed 2 nights in Jan 2018

6/10 Okay

Anna

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel med trevlig personal
Stayed 1 night in Oct 2017
Response from General Manager on Nov 15, 2017
Dear Anna Thank you for staying with us at the Devonshire Thank you for your Kind words, I will let my staff know.

2/10 Terrible

Martina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gebucht und bezahlt und wurden nicht eingecheckt. Mussten ein neues Hotel suchen
Stayed 2 nights in Jul 2017

4/10 Poor

gustaf

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The toilet flushed poorly. Shower had poor waterpressure. No working wifi in the room. But the staff in the reception was very helpfull
Response from General Manager on Apr 7, 2017
Dear Gustaf, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager The Devonshire

2/10 Terrible

Else

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo! Hotel eh bastante antigo, não reflete a realidade das fotos, sujo, wifi não funciona e a noite extremamente deserto. Melhor pagar um pouco mais para ter mais estrutura.
Response from General Manager on Apr 7, 2017
Dear Else, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Devonshire Hotel