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Reviews of Jerusalem Panorama Hotel

Jerusalem Panorama Hotel
Ras El Amoud, Jerusalem

Reviews

6.6
Rating 10 - Excellent. 33 out of 282 reviews" "
Rating 8 - Good. 96 out of 282 reviews" "
Rating 6 - Okay. 82 out of 282 reviews" "
Rating 4 - Poor. 46 out of 282 reviews" "
Rating 2 - Terrible. 25 out of 282 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

5.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Orlando

Stayed 14 nights in Nov 2023

6/10 Okay

Julianne, Mosman

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room could have been a lot cleaner. It was smelly and had a dusty odour. The bathroom drain was full of hair and the fake flowers were full of dust and we had to rest them outside on the verandah that had no table or chairs so impossible to enjoy unless standing.
Stayed 1 night in Oct 2023

8/10 Good

AMIR

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

6/10 Okay

Nancy

Liked: Staff & service
Room is big, but is no parking in the facility. So is hard to find parking in the street
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panorama of Ras el Amoud
The hospitality was amazing. Abu Mohammed and Mohammed really looked after us, gave us advice on getting around Jerusalem, accommodated us with a late check in and late check out. Location is good for getting to Al Aqsa mosque and Muslim quarter. The view at breakfast is amazing with views of the dome of the rock and Al Aqsa. Breakfast is fresh and healthy.
Stayed 2 nights in Jun 2023

2/10 Terrible

Kareem

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Let’s place smells and the rooms are tiny
Stayed 4 nights in May 2023

8/10 Good

Charles

Disliked: Property conditions & facilities
I liked the staff and their helpfulness. The hotel needs refurbishment. I would work on one room at a time.
Stayed 1 night in May 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Management and staff - very helpful and friendly. The hotel has spectacular views.
Stayed 1 night in May 2023

8/10 Good

Jonathan

Travelled with family
Liked: Staff & service
Overall, our group of 17 had a nice time in this hotel, Apr 25-May 2. We chose it because of our budget and especially the view of Jerusalem on the 6th floor for breakfast each day. We also needed a place that provided breakfast, and there were many choices as well as a variety of eggs, easy side up, boiled, and scrambled. We also wanted to experience Jerusalem, outside of the Jewish sector. There was a small fruit and vegetable store just in walking distance from the hotel, with fresh oranges, apples, etc. One complaint was the fact that on the 4th floor, we had to run the water for a while until it got hot enough for a shower. Then if someone got up too late, the hot water was gone and they only got a warm shower. We loved the fact that we were able to use the 6th floor for several pizza meals for our family. We thank the staff for their help and kindness to us. The hotel is old and dated, but it was comfortable enough for us to enjoy our time in Jerusalem. A couple of comments about the hot water, which might be remedied by installing an auxillary water heater between the main water heater and the room distant from the main. Also we noted that the emergency exit to the fire escape was locked closed, thus not available for emergency exit.
Stayed 6 nights in Apr 2023

6/10 Okay

Hareg

Stayed 2 nights in May 2023

6/10 Okay

Antwan

Stayed 9 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location, amazing views!
The location of the Jerusalem Panoramic hotel is excellent for visiting sites by foot such as the City of David, mount of olives and the western wall all a 20 minute walk away. Although the valley is very steep so you need to be fit to do these walks. The room is spacious with two comfy twin beds, two chest of drawers, a wardrobe, desk, chair and kettle. Although the kettle cannot reach the plug from the desk! There are two large windows which have some views of the old city and a balcony you can go out on. There aren’t enough plug sockets, there is only one in the room and one in the bathroom. The bathroom has a toilet, sink and combined bath, shower. There is a good stock of toiletries which get replenished. With soap, shampoo, toilet paper, coffee, sugar, paper cups & stirrers. It’s all very dusty and dirty though. The hotel provide an excellent breakfast with fruit juice, tea, milk, fruit, salad, meats, pitta breads, toast, butter, jam, potatoes, vegetables, fried & scrambled eggs. On some days pastries and cake as well. The view is excellent you can see a panoramic view of Jerusalem which is such an incredible way to start the day. The Jerusalem Panoramic hotel is fab if you want a no frills experience. The location is great for sightseeing but the hotel is in serious need of refurbishment, if you want a luxury experience this hotel isn’t for you. The breakfast was excellent and you cannot beat the panoramic view of the old city.
Stayed 7 nights in Feb 2023

8/10 Good

NIHAT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

ISMAILA OLAINTE

Very Very good hotel the customer service is very good and the location is great
Stayed 4 nights in Feb 2023

10/10 Excellent

Ali Viqhar, Floridablanca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with walking distance to mt of olives and western wall, mosques. Great view of JerusLem from The roof top restaurants. Rooms have all the required badic aminities, cld be cleaner but overall great and very helpful host

8/10 Good

Jung Sook

Stayed 2 nights in Nov 2022

8/10 Good

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

8/10 Good

Rebecca

Stayed 5 nights in Sep 2022

6/10 Okay

Estelle

Disliked: Property conditions & facilities
Older hotel with minimal services. No ice machines, dirty carpets. Manager says they will fix slowly. It’s a family business But the view of Mount Olives and Mount temple spectacular
Stayed 5 nights in Sep 2022

10/10 Excellent

Majority

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beyond good, Amazing service and Easy Access.
Stayed 22 nights in Aug 2022

2/10 Terrible

Ebrahiem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

NJ, Arizona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in terrible condition. The staff is awful. They lied to us . We booked a triple room but when we arrived they gave us a double room. Upon asking they said they do not have anything else when we asked for a refund they offered a four-bed room when we reached there we found the room had water leakage, the whole carpet was wet and musty . We were getting late so we accepted a two-bed room with a condition that they will change the room next day. A 3rd bed was put in which made the room very cramped leaving barely any space to move around . The bathroom had hair on the floor and in the shower. The telephone shower head attachment kept falling off. The first time when I opened water for shower it came out muddy with grains of sand . Water took forever to adjust the temperature and become clean . Next day when we came back we were told there were many new check-ins so they wont change the room There was a new person at the desk who said they know nothing about any room change despite of the person in the morning even telling us what room #. There was a new person at the front desk every night who was ruder than the night before . They did nothing about the room every time saying talk to the management but giving us nothing to reach them. Final day we were told deal with Expedia... we can’t do anything. All in all horrible front desk staff and terrible condition of hotel. Took more money for a triple room but scammed us with a room for two. BIG CHEATS....RUN RUN RUN
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Panorama Hotel has an excellent location close to the Old City. It was walking distance for us, though we are use to walking. The staff seems to really care about the guests. We missed breakfast one day and they brought food to our room. Also, we were assisted by the frint desk in finding a cab ride on the Rosh Hashana holiday when most places were closed. They have limited free parking as well. We will likely be back.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Jay

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinky, Disgusting, Dangerous cockroach tower
DO NOT STAY HERE UNDER ANY CIRCUMSTANCES! Waited a long time for guy on the front desk for check in. The guys on the front desk are the spoiled sons of the owner. They don't care! They make you pay for the room in advance as it is so disgusting you would demand your money back soon after checking in. Only good point of this hotel is the view of the Old City. Also the little convenience store across the street has good internet. Hotel internet, didn't work, TV didn't work. They said they would fix both but didn't. The elevators were dangerous. Breakfast was terrible and unsanitary. Risked it once. I got sick. Dirty Old man who showed me the room inappropriately touched one of the young girls in the elevator. In the room there was garbage on the floor and under the bed from the previous several guests. Obviously not vacuumed. I could not understand why there were new bed sheets on top of the bed. I realized that they did not change the sheets as there was hair on the sheet from the previous guest. So I changed the sheets. Most Taxis won't go to that area as it is sorta dangerous. Brawl outside the hotel one night involving dozens of really angry screaming men. SCARY! Cops often waiting nearby. Gunshots. All of this I can tolerate but: THE SMELL of my room was disgusting. I couldn't stand the rotten dirty smell. I couldn't stay the full three nights even though I paid. Disgusting dirty smell and cockroaches too. Owners could care less about guests. DON'T STAY HERE!!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
We loved and enjoyed it very much. Decent place to stay, close to what we wanted to do. Breakfast was great and lovely. The staff was amazing and friendly. The only thing I dislike was the smoking. Even though it is a non smoking hotel, the staff smokes in the office and therefore the lobby was filled with smoke.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of old city, unobstructed. Breakfast area on 6th floor has panoramic views as well, good breakfast
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view overlooking temple mount . Great staff, very helpful. Breakfast on 6th floor overlooking old Jerusalem, beautiful. Large selection at breakfast. Instant coffee only problem. Short walk to my of olives, Gethsemane, lions gate.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The views from the window was amazing. Internet service is was very poor.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Need to improve the cleanliness
Not bad but hotel need to improve. Cleanliness is poor
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Breakfast was good! Location to Mount Olive and the old city was great! But there was NO place to eat around the hotel!
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mo is the best. He helped me with so many things, the hotel location is great 10 min away from Jerusalem center. Clean and Great breakfast. I think that are the main items you need in the Holy Land. Thanks Mo for all of your help.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent view to the temple mount from front bedrooms and breakfast dining area. Staff are very friendly. Property is outdated but excellent value for money
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has an incredible view of the Dome of the Rock! It is located right across from the Old City of Jerusalem. The hotel is very old, but clean and the staff are helpful. It is definitely a "no frills" hotel, but the price is right, and you aren't going to spend much time at the hotel anyway....this is JERUSALEM!!! They serve a hot and cold breakfast that is satisfying, but repetitive. This hotel is known for its view and it is well worth it to wake up and see the Old City, City of David, and the Dome of the Rock every morning.
Stayed 3 nights in Oct 2018

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, room comfort
Jerusalem
The hospitality you cant beat! Very accommodating!
Stayed 6 nights in Nov 2018

8/10 Good

Shai Ali

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2018

4/10 Poor

Arnis, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is terrible. No fridge no conditioner. Just 5 musslim channels. They fixed for English ones TV two days.
Stayed 3 nights in Sep 2018

4/10 Poor

Cong

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel condition is not good. It does not look clean. The facilities are old. Sometimes they did not let us park inside the parking lots even if there were still space available. The area around the hotel is also not interesting, lack of close restaurants or fair shopping malls. I booked 2 nights first and then add another night prior to the 2 nights due to a change of plan. However, they did not give me a 3-night room but asked me to check out first in the morning and check in in the afternoon. The only highlight is its view over the temple mount in early morning, in sunset, and at nights.
Stayed 1 night in Jun 2018
Response from Sinai on Jul 26, 2018
Dear Sir, thank you for the review, we will check ourselves in order to give our clients the best service

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel condition is not good. It does not look clean. The facilities are old. Sometimes they did not let us park inside the parking lots even if there were still space available. The area around the hotel is also not interesting, lack of close restaurants or fair shopping malls. The only highlight is its view over the temple mount in early morning, in sunset, and at nights.
Stayed 2 nights in Jun 2018
Response from Sinai on Jul 26, 2018
Thank you for the review , we will study it and will make sure our guests will get the best service

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
OK but for or that $ I rather stay in a hostel
They had a taxi driver there but when you wanted to know other options, they said it wasn't any and didn't reall want to help at all if our budget didn't include taxi. They said it wasn't any busses going but we found busses by ourselves. The room was ok but they had forgot to clean under the curtains for a while. Our room had a beautiful view over a cemetery and on the other side old city Jerusalem and you could see the golden mosque. But the view made it really windy so you could really hear the wind blowing from outside, I enjoyed it though. In the night they were really nice and gave us coffe/tea. And the breakfast was great too.
Stayed 1 night in Mar 2018

8/10 Good

Jem, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value. Excellent breakfast
Staff very helpful and we would use it again. Good to use as a base for tourists. Busy but quiet location.
Stayed 8 nights in Nov 2017

8/10 Good

Paul

Liked: Staff & service
Great View, Friendly Staff, Otherwise So-So
Pros: - Fantastic view of Al-Aqsa and the Dome of the Rock, especially from the 6th floor restaurant. - Very friendly and welcoming staff. Cons: - Make sure everything is working in your room (heat/AC, etc.) if weather requires either. - Overall, the hotel is a little on the dilapidated side. - Breakfast buffet is passable, but a little blase, no good fresh local food like za'tar.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Amazingly close to history! Cheap too.
The location is so close to the walled city of Jerusalem, it is just amazing. If you have a room at the front, you wake up and look right across at the Dome of the Rock. And it is super cheap. But don't expect luxury.

6/10 Okay

MR PETER

Disliked: Cleanliness, property conditions & facilities
It's in an Arab area, with a bit of a rough neighbourhood behind the hotel. (I don't really get intimidated or scared, and I find most Muslims nice, but even I have to admit it was a bit of a rough & unwelcoming neighbourhood - there are plenty of these neighbourhoods in Israel !). There aren't many places to eat nearby, so don't bother looking. And the hotel is old and a bit dusty, a bit unkempt. However, it's relatively cheap (it's not cheap, but Israel is rather expensive for hotels), it's only about 10 minutes walk to the old city (less to the Mount of Olives). There's a small car park, if you have a car. The staff are friendly and helpful. The breakfast is okay, and the views from the top floor (breakfast hall) are really very good.

8/10 Good

EDUPUGANTI, Bokaro steel city

Liked: Cleanliness, property conditions & facilities, room comfort
cheap rates with good breakfast
Good