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Reviews of Days Hotel by Wyndham North Bergen /NYC Area

2.5 out of 5
Days Hotel by Wyndham North Bergen /NYC Area
2600 Tonnelle Ave, North Bergen, NJ

Reviews

6.6
Rating 10 - Excellent. 275 out of 1009 reviews" "
Rating 8 - Good. 224 out of 1009 reviews" "
Rating 6 - Okay. 159 out of 1009 reviews" "
Rating 4 - Poor. 144 out of 1009 reviews" "
Rating 2 - Terrible. 207 out of 1009 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the safety and ambience
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you loved the safety and ambiance of our hotel. Providing a secure and welcoming environment for our guests is our priority, and we're thrilled that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Iryna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice choice for the price we paid. No issues. Clean renovated. Good location
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a good choice for the price paid. It's great to know that you found our property clean, renovated, and conveniently located. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

lisa

Disliked: Staff & service
The staff at the check in/out counters were not as warm and welcoming as you’d hoped and when being in a foreign country/city it was extremely off putting.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We apologize for any disappointment caused by the demeanor of our check-in/out staff. We understand the importance of feeling welcomed, especially when visiting a new city or country. Your feedback will be shared with our team to ensure that we provide a warm and friendly atmosphere for all our guests. We appreciate your patronage and hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Manager

10/10 Excellent

Vikrant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff! Close to Newyork mid town
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our staff helpful and that our location close to New York Midtown suited your needs. Providing excellent service and a convenient location for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

ROBERT

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested rooms. Very dirty! Please beware and stay away from this place.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness and pest issues is concerning, and we take it very seriously. We have immediately addressed this matter with our housekeeping and pest control teams to ensure thorough cleaning and pest eradication measures are taken. We apologize for any inconvenience or discomfort this may have caused you. Your satisfaction is our priority, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

4/10 Poor

Hitendra

Travelled with family and small children
Disliked: Cleanliness
Pricing for the room is ok, but no housekeeping facilities, staff can’t speak English, it was difficult to speak with room attendants.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Providing effective communication and housekeeping services are priorities for us, and we regret if we fell short of meeting your expectations in these areas. Your comments have been noted, and we will take steps to address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate property with teally nice people. However you do need a cat.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our property immaculate and our staff really nice. We appreciate your suggestion regarding needing a cat, and we'll definitely take it into consideration. Your satisfaction is important to us, and we look forward to welcoming you back for another great experience!Sincerely,Hotel Manager

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 12, 2024
Dear Guest,Thank you for taking the time to leave us a 5-star review on Expedia! We're delighted to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

8/10 Good

Alexander Gregory

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The outside area was dirty, mattresses were thrown everywhere, garbage bags evrrywhere especially at the back door to get in the building.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Guest,We sincerely apologize for the unacceptable condition of the outside area during your stay. This does not reflect the standards we strive to uphold for our guests. We take your feedback seriously and will address these cleanliness issues immediately to ensure a more pleasant environment for all our guests. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Corey Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice will recommend for the third time
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 16, 2024
Dear Guest,Thank you for your continued support and recommendation! We're thrilled to hear that you had another enjoyable stay with us. Your loyalty and recommendation mean a lot to us, and we look forward to welcoming you back for the third time and many more in the future.Sincerely, Hotel Manager

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were accommodating and helpful. Offered good suggestions for things to do on a rainy day. It was close to the park and ride.
Stayed 6 nights in Mar 2024
Response from Hotel manager on Mar 16, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that our staff were accommodating and helpful during your stay. We're glad you found our location convenient and appreciated our suggestions for rainy day activities. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
So easy to go to tîme square only 20 minutes
Stayed 2 nights in Mar 2024
Response from Hotel manager on Mar 11, 2024
Dear Guest,We're delighted to hear that you found our location convenient for accessing Times Square, just 20 minutes away! We appreciate your positive feedback and hope you had a fantastic time exploring the city. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was clean and really neat.
Stayed 1 night in Feb 2024
Response from Hotel manager on Mar 12, 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel clean and neat. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Alma

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Alma,Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 1 night in Feb 2024
Response from Hotel manager on Feb 14, 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our prices satisfactory. We strive to offer competitive rates while maintaining high-quality service. We hope to welcome you back for another great value stay in the future!Sincerely, Hotel Manager

4/10 Poor

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 30, 2024
Dear Fernando,Thank you for sharing your rating. We regret that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details about the areas where we can improve. Please feel free to contact us directly to discuss any specific concerns you may have had during your stay. We value your input and hope to have the opportunity to make things right in the future.Sincerely,Hotel Manager

6/10 Okay

Parag

Ok
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 29, 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

EMMANUEL E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 29, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

joscelyn

Travelled with group
Liked: Cleanliness
Our room key card would only work once and then we would need to switch it, we know that can be from having it near other cards or your phone so we would keep it away but it was still a problem!
Stayed 4 nights in Dec 2023
Response from Hotel manager on Jan 29, 2024
Dear Guest,We appreciate your feedback regarding the key card issue. We apologize for any inconvenience caused during your stay. Rest assured, we'll look into this matter to ensure a smoother experience for our guests in the future. Thank you for bringing it to our attention.Sincerely, Hotel Manager

8/10 Good

idaira

Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 18, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel manager on Jan 16, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can improve on the rooms' cleaning (floors) and on the bath tub' used water discharge drain (line needs a flush). Gym facilities can improve. Breakfast were good but can improve. Hotel has a good location. Parking is good too. On a 10 scale a give it a 7.
Stayed 9 nights in Dec 2023
Response from Hotel manager on Jan 9, 2024
Dear Guest,Thank you for taking the time to provide your valuable feedback. We appreciate your comments regarding room cleanliness, bath tub drainage, gym facilities, and breakfast. Your insights are crucial for our continuous improvement. Rest assured, we will address these areas to enhance the overall guest experience. We're glad to hear you found the location and parking favorable. If you have any further suggestions or if there's anything specific you would like us to focus on, please feel free to share. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
The first room had some smell from cleaning. Receptionist offered another room, which smells fresher. Took 5 minutes for everything.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest,Thank you for bringing this to our attention. We're sorry for any inconvenience you experienced with the initial room, but we're glad our receptionist promptly provided a solution by offering another room. Your comfort is our priority, and we appreciate your understanding. If there's anything else we can do to enhance your stay, please feel free to let us know. We hope you enjoy the rest of your time with us.Sincerely, Hotel Manager

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for one night woke up throughout the night feeling itchy woke up to bed bugs all over the bed
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. We take reports of bed bugs very seriously, and our team is addressing this issue urgently to ensure a thorough investigation and resolution. Your comfort and well-being are our top priorities, and we regret that we fell short during your visit. Please reach out to our management directly so we can address your concerns and take appropriate action. We appreciate your understanding and the opportunity to make amends.Sincerely, Hotel Manager

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 25, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest,Thank you for your brief but valuable feedback! We're pleased to hear that you found our hotel convenient. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We appreciate your visit and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Okay

Verito

Travelled with group
Stayed 7 nights in Dec 2023
Response from Hotel manager on Jan 3, 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resting the las night 2023
Really I rest at last night 2023 in this place quiet. only my key was deactivate early and when I go to the breakfast and come to my room was needed come back to the front desk to activate when the representative ask me if I have check out this day. But the rest was good experience.
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 3, 2024
Dear Guest,Thank you for your feedback, and we're glad to hear that overall you had a good experience during your stay. We apologize for the inconvenience with the deactivated key, and we appreciate your patience in resolving the issue at the front desk. Your comments are valuable, and we hope to welcome you back for another peaceful and pleasant stay in the future.Sincerely, Hotel Manager

6/10 Okay

Sulmarie

Travelled with family
Disliked: Staff & service, amenities
Este hotel pudiera resolverle. No tiene amenidades mayores. El lobby debería ser restaurado o modernizado. Lo bueno del hotel es que las habitaciones son acogedoras. Después de un día de mucho caminar, es grandioso tener un lugar cómodo para descansar. Las habitaciones están equipadas con horno microondas, nevera, cafetera, secador de pelo, aire acondicionado, televisor y sofá cama. Lo negativo es que el servicio al cliente es pésimo. En el check-in me atendió Kan (así se identificó), aunque escuché que una compañera de trabajo lo llamó Kevin. Ese caballero por alguna razón intercambió las reservas y quería cobrarme un monto mayor por un error de el. Terminé pagando un cargo diario. En resumidas cuentas el trato al huésped es horrible. Mi hermana y un amigo que tenían reservas separadas a la mía fueron tratados de igual manera. El desayuno siempre será lo mismo; salchichas, huevo duro y en tortilla, pan, cereal frío, pancakes, jugos, yogurt, café. El lugar queda aproximadamente a 20 minutos de Manhattan o áreas turísticas. Nunca podrá caminar hasta allá. Un Uber le podrá cobrar $42.00 o más. Es importante que considere esto si no tiene transporte propio porque la ubicación del hotel le quedará retirado de lugares de interés. Este es un hotel que no visitaría nuevamente ni recomendaría por el mal trato al cliente.
Stayed 6 nights in Dec 2023
Response from Hotel manager on Jan 3, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Tammy

Travelled with family
Disliked: Staff & service, property conditions & facilities
Good shuttle service to the NYC cost is good $14 per person round trip. Hotel is ok but for the price I would look elsewhere. Rooms are renovated but not well and rooms at first glance look clean but issues with clogged hair in drains etc. No good food service at facility restaurant never opened.
Stayed 3 nights in Dec 2023
Response from Hotel manager on Jan 1, 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found the shuttle service to NYC convenient. However, we apologize for the issues you encountered with the renovated rooms and cleanliness concerns. Your feedback is valuable, and we will address these matters promptly to ensure a better experience for our guests. We appreciate your input about the food service, and we will use your comments to make improvements. Should your travels bring you back to the area, we hope to have the opportunity to provide a more satisfying stay.Sincerely, Hotel Manager

4/10 Poor

Elisangela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 30, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Hotel manager on Jan 1, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying here
Overall satisfied with the room, breakfast and staff. Everyone friendly, room cleaned daily. No issues.
Stayed 5 nights in Dec 2023
Response from Hotel manager on Dec 30, 2023
Dear Guest,Thank you for sharing your positive experience with us! We are thrilled to hear that you were overall satisfied with the room, breakfast, and our friendly staff. Your feedback is appreciated, and we are delighted that you encountered no issues during your stay. If there's anything else we can do to enhance your future visits, please let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

2/10 Terrible

Francine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door not close, very very noise
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 29, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel manager on Dec 29, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Enver

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel manager on Dec 27, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Temigio

Disliked: Amenities
Response from Hotel manager on Feb 7, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Sang

Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 27, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Dylan

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 25, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Galamat

Stayed 3 nights in Dec 2023
Response from Hotel manager on Dec 24, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

G. E.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place is nice and the breakfast is really really good but the staff at the front desk definitely need training; they are rude and dismissive, they don’t seem to have a clue about customer service.
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 21, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the disappointment you experienced with the front desk staff. Your comments are concerning, and we take this matter seriously. Rest assured, we will address this issue with our team and provide the necessary training to improve our customer service. We appreciate your honesty and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel didn’t feel safe. It said no smoking and the room smelled of smoke a lot.
Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 20, 2023
Dear Guest,We apologize for the discomfort you experienced during your stay. Your safety and satisfaction are our top priorities, and we regret that the hotel did not meet your expectations. We will investigate the issues you raised, specifically the smoke smell in your room, to ensure such concerns are promptly addressed. Thank you for bringing this to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

6/10 Okay

Kristal

Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 21, 2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 18, 2023
Dear Guest,Thank you for the perfect rating of 10 out of 10! We are delighted to hear that you had an excellent experience. Your positive feedback is greatly appreciated. If you have any specific comments or suggestions to share, please feel free to let us know. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 18, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Asenet

Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 9, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 12, 2023
Dear Guest,Thank you for your rating and feedback. We appreciate your choice to stay with us. If there are any specific aspects that stood out or areas where we can improve to make your next stay even better, please feel free to share. Your input is important to us, and we look forward to the opportunity to welcome you back for an enhanced experience.Sincerely, Hotel Manager

8/10 Good

Roxanne

Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 12, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Angela

Stayed 3 nights in Dec 2023
Response from Hotel manager on Dec 11, 2023
Dear Guest,Thank you for the perfect score! We're thrilled to learn that you had a wonderful experience during your stay. If there's anything specific you loved about your visit or if you have any suggestions for us, feel free to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager