The hotel is simply terrible. We rented a room for 2 nights with a double bed and a sofa bed, which was originally for 2 people, but it was 1. We are traveling as a family of 2 adults and 2 children. My wife slept with 2 children on a queen size bed. And moving to another room, they asked for an additional payment of $29 and we had to wait for other guests to check out. But there was no time for that. Then we lost our phone and backpack in New York. My wife forgot the exact name and tried in 2 locations. When we called them around 10 at night and tried to explain that we had forgotten the exact address, could they look up our number and clarify our registration, they simply put the phone on us and repeated calls were in vain! Next, everything is dirty, chairs, mattresses are stained. And they have cockroaches. Now we are concerned not to transfer these residents to our house!