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Reviews of Days Inn by Wyndham Jersey City / NYC Area

2.5 out of 5
Days Inn by Wyndham Jersey City / NYC Area
750 Tonnelle Ave, Jersey City, NJ

Reviews

5.0
Rating 10 - Excellent. 46 out of 423 reviews" "
Rating 8 - Good. 57 out of 423 reviews" "
Rating 6 - Okay. 77 out of 423 reviews" "
Rating 4 - Poor. 90 out of 423 reviews" "
Rating 2 - Terrible. 153 out of 423 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

8/10 Good

Alyssa E.

Disliked: Amenities
All was good Staff included but the mere fact that you have to walk or uber food in extreme rates that was disappointing.. overall I would return with a rental to move around.
Stayed 2 nights in Mar 2024
Response from Sam on Mar 20, 2024
Dear Alyssa,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us. We appreciate that you liked everything including staff performance. We have noted down your concern about commuting around and can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Sam on Mar 13, 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be convenient. I will share your comment with our team, who I am certain will be encouraged by your remark. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Great location
Stayed 1 night in Mar 2024
Response from Sam on Mar 6, 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

8/10 Good

Marvin

Travelled with group
Liked: Cleanliness
Good location
Stayed 1 night in Feb 2024
Response from Sam on Mar 6, 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided for your stay with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Hotel Manager

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on Jan 23, 2024
Dear Christine,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback in terms of rating you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Usayd

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Days Inn was a haunting experience that I cannot overlook. The room was a disgrace, with dried blood on the mattress, semen stains on bed covers, and hair strewn across the unkempt space. The bathroom showcased a bathtub marred by black and yellow stains, reflecting a complete lack of hygiene. The air conditioning barely worked, leaving a foul odor of weed and urine lingering throughout. The thin walls amplified noise, making it impossible to escape the constant disruptions from neighboring rooms. Customer service, especially from the manager, was abysmal. Basic requests for cleanliness were met with disrespect, as the manager seemed inconvenienced by our presence. Attempts to address these issues were futile, as he consistently ignored us. The cleaning service was equally disappointing, requiring three requests to address a single cleanliness concern. In conclusion, Days Inn provided my worst hotel experience ever. Despite the enticing price, I strongly advise against booking here. Look elsewhere for a hotel that prioritizes cleanliness, customer service, and basic decency. Save yourself from this deplorable ordeal.
Response from Sam on Jan 12, 2024
Dear Usayd,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room was not clean, a.c. operation was not good and you did not like the staff performance. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Nigeria

Travelled with family and small children
Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Sam on Jan 3, 2024
Dear Sir/Madam,We would like to thank you for taking the time to post review regarding your recent stay experience at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Hotel Manager

2/10 Terrible

sebastien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean....
Stayed 1 night in Dec 2023
Response from Sam on Dec 20, 2023
Dear Sebastien,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

Jill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely do not recommended. Do not stay here. I and my 2 kids did not feel safe. Dirty run down hotel with horrendous conditions. The mirror in the bathroom had wrotten on it "im watching you" in the steam whcih you could still read when we walked in and was dry. Killed a cockroach when we walked in. Bathroom was disgusting. We ended up findimg a different hotel to stay. Holiday Inn just down the road was VERY nice and they came to our rescue with a room
Stayed 1 night in Dec 2023
Response from Sam on Dec 15, 2023
Dear Jill,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not feel safe and did not like the cleanliness. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Madhu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude. Place is very very dirty. There were cigarette holes on the blanket. Wall paintings were coming off. Feels very unsafe.
Stayed 1 night in Nov 2023
Response from Sam on Nov 29, 2023
Dear Madhu,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the staff performance, cleanliness, condition etc. Pease rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Eunice

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam on Nov 22, 2023
Dear Eunice,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided in terms of rating to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Arnaud

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
It was a really bad experience. We choose Days Inn because we're friends who travel a lot and we know that the Days Inn are good quality. However, this one was really horrible. The manager said that our card was declined and charged us like 25$ on our initial price. We had 3 rooms. The quality of the rooms was horrible... One room smelled really bad (cigarette when it said no smoking place) and the mattress contained blood, water spot, etc. The mirrors was not clean and the floor was sinking. We don't have faith in the brand anymore!
Stayed 1 night in Nov 2023
Response from Sam on Nov 8, 2023
Dear Arnaud,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the quality, smell, cleanliness etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. However, please note that your card was declined and hence we tried to reach you several times through phone but you did not respond. Hence, we had to cancel the reservations. You were given the room types and price prevailing at the time of check-in. We never claimed that we have been no smoking place.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Kevin, West Valley City

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty smelt like pot , main entrance was up stairs from the street. Bad breakfast, bad coffee.
Stayed 3 nights in Oct 2023
Response from Sam on Nov 8, 2023
Dear Kevin,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smell, breakfast etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Henry

Stayed 3 nights in Oct 2023
Response from Sam on Nov 1, 2023
Dear Henry,I am writing to thank you for taking the time to post review regarding your recent stay at our hotel.We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please, accept my sincere apology.I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, be assured that the rating of your stay you provided has been noted and the appropriate action has been taken. Yours truly,Hotel Manager

2/10 Terrible

kimberly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This by far is the worst hotel I’ve ever stayed in. The parking lot is underneath the building so you have to walk up two flights of stairs to even get to the front then up more for your room. Fridge didn’t work. Carpets dirty. Some guys approached me in the parking lot about driving them someone. Super sketchy. I stay in probably 50different hotels a year by far this is the worst ever encounter. Don’t stay here. Literally the dumpster out back is cleaner and friendlier.
Stayed 3 nights in Sep 2023
Response from Sam on Nov 1, 2023
Dear Kimberly,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding fridge operation, cleanliness of carpet etc. did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Anish

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was too meagre. Expect enough to fill the stomach OR DO NOT PRIVIDE IT ALL/ OR describe it at the site while booking about what you are offering to customer.
Stayed 2 nights in Oct 2023
Response from Sam on Nov 1, 2023
Dear Anish,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding breakfast on your recent visit. I have shared your feedback with the concerned department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

4/10 Poor

Lauren

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One word: Don’t Super old super sketch hotel. I’m not a picky person. At least it didn’t seem to have bed bugs.
Stayed 1 night in Oct 2023
Response from Sam on Oct 25, 2023
Dear Lauren,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding condition of the hotel etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Jamie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting and Gross Hotel. Filthy.
The property is filthy and in poor repair. The lamp by the desk didn't work, there were stains, STAINS, on the bedspread. There was a huge carpet stain that looked like mold underneath the air conditioner. The entire place reeked. I can't describe the smell. Thank god the window opened or I would have gotten NO sleep, just from the smell. The furniture was in poor repair as well. No coffee maker in the room. Overall, this was a complete garbage hotel.
Stayed 6 nights in Oct 2023
Response from Sam on Oct 25, 2023
Dear Jamie,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, condition and smell on your recent visit. I have shared your feedback with housekeeping and maintenance departments to take care of the issues. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

Nikhil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel smells bad
Hotel smells bad Not clean Expensive Not friendly employees Rooms smell bad Tried to cancel but they didn’t approve Breakfast not good
Stayed 2 nights in Oct 2023
Response from Sam on Oct 25, 2023
Dear Nikhil,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations especially regarding smell, cleanliness, value for price paid, staff performance, breakfast etc.; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelt like cigarettes, there was hair on the towels (not mine), the lighting was awful,
Stayed 1 night in Oct 2023
Response from Sam on Oct 18, 2023
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note that you did not like the room smell, cleanliness of towels, lighting condition etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

ALBERTO

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the worst place on earth !!!
Stayed 5 nights in Sep 2023
Response from Sam on Oct 11, 2023
Dear Alberto,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the hotel did not exceed your expectations. I will be sure to send this information to our housekeeping, maintenance departments and front desk. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

6/10 Okay

NERVIC

Stayed 2 nights in Jul 2023
Response from Sam on Oct 11, 2023
Dear Nervic,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information in terms of rating you provided regarding you stay, to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

2/10 Terrible

Cristell

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences I’ve had to stay in a hotel this low quality. Our room reeked of cigarette despite being non smoking. The sheets looked unwashed. The restroom had stains all over the toilet and shower. No trash bag out in place. The trash can was dirty. The walls looked like falling apart. Felt like a cheap motel if not worst.
Stayed 2 nights in Oct 2023
Response from Sam on Oct 11, 2023
Dear Cristell,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and smelly. Booked a non smoking room but room has strong smoke smell
Stayed 1 night in Oct 2023
Response from Sam on Oct 11, 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, smell etc. on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

greg

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sam on Sep 20, 2023
Dear Greg,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note the rating you provided for your stay experience. Please rest assured that we are taking the appropriate measures to improve the same.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Alex Lup Wai

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The counter clerk gave us a key to a room that is already occupied
Stayed 1 night in Sep 2023
Response from Sam on Sep 20, 2023
Dear Alex,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

6/10 Okay

Dave

Travelled with group
Stayed 3 nights in Sep 2023
Response from Sam on Sep 13, 2023
Dear Dave,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Tyrajah

Stayed 3 nights in Aug 2023

2/10 Terrible

Jimmy

Disliked: Amenities
It’s smoking hotel you lie me I did not stay. Please give me refund. Jimmy Nguyen 2394042627
Stayed 2 nights in Jul 2023
Response from Sam on Sep 6, 2023
Dear Jimmy,Thank you for taking the time to post review regarding your recent reservation at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding non-smoking hotel. Please note that we, from the hotel never said that ours is a non-smoking hotel. Again, thank you for your time and valuable feedback. Kind regards,Hotel Manager

4/10 Poor

Xuan-Thuy

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
cockroach found in the bathroom, no shampoing. Smell cigarette smoke
Stayed 2 nights in Jul 2023
Response from Sam on Aug 2, 2023
Dear Xuan-Thuy,Thank you for taking the time to tell us about your stay experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you found cockroach in the bathroom, cigarette smoke smell, no shampoo etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had cigarette burns holes on both beds, a hole in the wall and a dirty bathtub.
Stayed 2 nights in Jul 2023
Response from Sam on Aug 2, 2023
Dear Elizabeth,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding condition of beds/wall, cleanliness of bathtub etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and unsafe
Visible trash at check in, dark/ dirty stairwell to get to rooms, room carpets were heavily stained (even lamp shade was stained), bed mattresses in bad shape, air conditioner looked moldy and hallways/ room smelled of cigarettes and mildew. No refund offered. Could not stay there!
Stayed 1 night in Jul 2023
Response from Sam on Aug 2, 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness of stairwell, room carpet, lamp shade, air conditioner; condition of mattresses, smell in hallways/room, lighting on stairwell etc. on your recent visit. I have shared your feedback with housekeeping/maintenance departments to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

Thaseem

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very worst
Stayed 1 night in Jul 2023
Response from Sam on Jul 27, 2023
Dear Thaseem,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the hotel stay did not exceed your expectations, I will be sure to send this information to our housekeeping/maintenance/front desk staff. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
If I can rate this place under a 0 i would, the staff is rudely unprofessional and I my room I was poked with a dirty syringe that was left behind and when I told management about it they told me to leave the hotel and that they didn't want me to stay or extend my stay. I recommend this hotel to be CLOSED
Stayed 1 night in Jul 2023
Response from Sam on Jul 27, 2023
Dear Sean,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding staff performance, housekeeping etc. on your recent visit. I have shared your feedback with front desk and housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 Terrible

Aron

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stinks
I stank from smoke the hallways and the room
Stayed 1 night in Jul 2023
Response from Sam on Jul 27, 2023
Dear Aron,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smoke smell . Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Abdul

Stayed 2 nights in Jul 2023

2/10 Terrible

JOSE

Stayed 3 nights in Jul 2023
Response from Sam on Jul 12, 2023
Dear Jose,Thank you for taking the time to post review regarding your recent stay at our hotel.I am saddened to note the rating you provided for your stay and apologize for any inconvenience. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sam on Jul 5, 2023
Dear Ben,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback in terms of rating you provided for your stay, with our housekeeping/maintenance/front desk to ensure to make improvements in service in the future. Again, thank you for your time and valuable feedback. Kind regards,Hotel Manager

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the absolute worst place I have ever stayed! Booked through Expedia. Days Inn - Wyndham should be ashamed to rent these rooms at all. The rooms were filthy and unsafe (the dead bolt didn’t engage). Neither the property nor Expedia were helpful when I asked to cancel the second night even though we weren’t staying. Update: I did receive a refund for the cost of the second night. Grateful at least for that.
Stayed 2 nights in Jun 2023
Response from Sam on Jul 5, 2023
Dear Theresa,Thank you for taking the time to ;post review regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations regarding cleanliness and safety of room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

4/10 Poor

Sunil

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is pretty old and all of them are broken and smelly. My stay is unhappy.
Stayed 2 nights in Jun 2023
Response from Sam on Jul 5, 2023
Dear Sunil,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the place and the smell and your stay was unhappy. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Renee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This was the most disgusting hotel I have ever stayed in. We were stuck in NJ and the cost for us was three times the cost of the people who checked in the next morning. The entire hotel smelled, the mattress in our first room was heavily stained, the comforter in the second room had burn holes. The paint was peeling off the walls, traffic noise was loud, and the neighborhood felt unsafe. I am so disappointed in both the hotel and Expedia for what we paid and how unclean and unsafe we felt.
Stayed 1 night in Jun 2023
Response from Sam on Jun 28, 2023
Dear Renee,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations regarding hotel smell, cleanliness/condition of mattress/comforter, wall paint, noise etc.; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Emmanuel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sam on Jun 28, 2023
Dear Emmanuel,Thank you for taking the time to post review regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided in terms of the rating to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

6/10 Okay

kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dated, dingy, and feels like a motel vs a hotel
Stayed 1 night in Jun 2023
Response from Sam on Jun 21, 2023
Dear Kimberly,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations about the condition of the hotel; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Give me coffee.
The "breakfast" area is still closed, and no coffee maker in the room. Which means I could not get coffee. Wish I had gone to a better hotel.
Stayed 1 night in Jun 2023
Response from Sam on Jun 21, 2023
Dear Jeffrey,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the breakfast/coffee maker did not exceed your expectations, I will be sure to send this information to our maintenance director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

Patrice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't even consider it as a last resort
The room was filthy and wreaked of smoke, despite being passed off as a nonsmoking room. The carpet was discoloured and, worse, so were the bedsheets.
Stayed 3 nights in May 2023
Response from Sam on May 24, 2023
Dear Patrice,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding room cleanliness, smell, carpet and bedsheets' condition etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Just dont do it
Room wasnt even cleaned. Left over empty beer bottle left in plain view on shelf. Disgusting. Lobby with receptionist surronded by plexiglass is not a good look.
Stayed 1 night in May 2023
Response from Sam on May 24, 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness of room, look of front desk etc. on your recent visit. I have shared your feedback with our housekeeping and maintenance departments to ensure we take the possible corrective action in the matter. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

4/10 Poor

Ravindranath

Travelled with family
Liked: Cleanliness, staff & service
The complete hotel smells like cigarettes. Even though I booked a non- smoking from, the hotel was stinking with cigarette smell immediately once you enter.
Stayed 1 night in May 2023
Response from Sam on May 17, 2023
Dear Ravindranath,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smell. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Angelina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst room I have ever stayed in. I arrived in the lobby, smelled like smoke. When I got my room, there was an open condom wrapper on the ground. There was bodily fluids on the comforter of the bed. The towels were dirty and had black hair all over them. The shampoo was half used. The room smelled of smoke. When I asked to change rooms, they said they had no more available. I booked the hotel for two nights. I only stayed for one and they refused give me a refund. I would advise NO ONE to stay here.
Stayed 2 nights in Apr 2023
Response from Sam on Apr 26, 2023
Dear Angelina,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding room smell, cleanliness etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 Terrible

Amely

Stayed 4 nights in Apr 2023
Response from Sam on Apr 19, 2023
Dear Amely,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note the rating you provided about your stay experience. Please rest assured that we are taking the appropriate measures to do everything possible to provide better guest experience in future. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

Cecilia

Stayed 1 night in Feb 2023