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Days Inn by Wyndham Jersey City / NYC Area – Avis

2.5 out of 5
Days Inn by Wyndham Jersey City / NYC Area
750 Tonnelle Ave, Jersey City, NJ

Avis

5,0
Note de 10 – Excellent, d’après 47 avis sur 426." "
Note de 8 – Bien, d’après 57 avis sur 426." "
Note de 6 – Acceptable, d’après 77 avis sur 426." "
Note de 4 – Médiocre, d’après 90 avis sur 426." "
Note de 2 – Terrible, d’après 155 avis sur 426." "

5,0/10

Propreté

5,4/10

Service et personnel

4,2/10

Commodités

4,6/10

État et installations de l’hébergement

4,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Ali

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en juillet 2023
Sam a répondu le 27 juill. 2023
Dear Ali,Thank you for taking the time to tell us about your experience at our hotel by providing the rating. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 – Acceptable

Voyageur vérifié

Séjour de 2 nuits en juillet 2019
Sam a répondu le 2 août 2019
Dear Sir/Madam, We would like to thank you for taking the time to post review regarding your stay at our hotel. Feedback from our guests is very important to us and your input in terms of your stay rating helps with our continuing efforts to provide excellent service and a great stay Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Hotel Manager dijcnjusa@gmail.com

8/10 – Bien

Audrey-ann

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en juin 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
BON CONFORTABLE PEU LOIN DE TRANSPORT EN COMMUN
Séjour de 2 nuits en août 2018

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
Séjour de 2 nuits en juillet 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2017

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

4/10 – Médiocre

Estelle, Québec

Points faibles : Service et personnel
l'hotel était calme , l'accueil très froide sans sourire mais le pire a été le déjeuner continental :aucun fruit, des croissant toujours secs et très peu de choix, mais considérant le prix très abordable je comprend .

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
hotel bas de gamme
hotel choisi pour sa proximité de ny et de l'outlet jersey garden..pour une derniere nuit à ny..hotel bruyant ;propreté limite dans la chambre..et sale dans les parties communes..environement peu engageant;prés d'une friche industrielle...prix élevé;mais c'est partout pareil prés de ny...mon conseil s'éloigner un peu..on peut trouver bien mieux au meme prix à une dizaine de kms...

4/10 – Médiocre

Voyageur vérifié

Points faibles : Service et personnel, état et installations de l’hébergement

4/10 – Médiocre

Voyageur vérifié

Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement

8/10 – Bien

dubeaum, St-Jean-sur-Richelieu

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel abordable près de Manhattan
Hôtel correct, propre et abordable. Très bon choix si vous voyagez en voiture, trop loin si vous voulez vous rendre sur Manhattan en transport en commun. J'ai utilisé ma voiture pour entrer dans Manhattan à tous les jours, et je me suis trouvé des stationnements payants. Nous étions 4 personnes, donc c'était à peu près aussi économique que de prendre le transport en commun.

6/10 – Acceptable

J-Christian

Hotel honnête
Hotel pas trés bien situé mais le rapport qualité/prix est bon. Grande chambre, petit dejeuner trop simple

6/10 – Acceptable

Patrice Paquin, Québec

Points forts : Propreté, service et personnel
Qualité/prix = Ok
Au lieu de payer 300$ - 400$ pour une petite chambre sur manathan, l'éconolodge remplit bien son mandat pour une nuit à coût moindre .

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

Céline, Aix en Provence

Points forts : Confort de la chambre
Points faibles : Service et personnel
Petit hôtel sans prétention
Hôtel très basique, sans service de restauration, petit déjeuner sommaire par contre acceuil très sympathique, grandes chambres avec tv, frigo, micro onde. Il y a même des chambres fumeurs, chose rare aux USA ! Autre avantage, l'hôtel est beaucoup moins cher qu'à New York(jusaqu'à 10 fois) et un minibus deux rues plus haut vous emmène à Big Apple en seulement 20 min avec une fréquence de toutes les minutes le matin et toutes les è minutes l'après midi et ce de 6h à 1h du matin.

2/10 – Terrible

Nicolas

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Giving 1 star is already too much! Smell horrible, dirty everywhere(toilet, shower and hairs in bed), very very very rude people handling your welcoming. Additionally I tried to cancel my trip 2 months prior to get a partial refund and even accepted to lose 1 or 2 nights as a penalty, they refused and was not accomodable with customer. I would NEVER recommend this hotel, please avoid it for your own peace
Séjour de 4 nuits en mars 2024
Sam a répondu le 3 avr. 2024
Dear Nicolas,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding smell, cleanliness etc. did not meet your expectations; please allow me to express my sincerest apologies. Also, please not that your reservation was advance purchase non-cancellable, non-refundable, non-changeable one with special discounted rate. Hence, it could not be cancelled.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 – Bien

Alyssa E.

Points faibles : Commodités
All was good Staff included but the mere fact that you have to walk or uber food in extreme rates that was disappointing.. overall I would return with a rental to move around.
Séjour de 2 nuits en mars 2024
Sam a répondu le 20 mars 2024
Dear Alyssa,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us. We appreciate that you liked everything including staff performance. We have noted down your concern about commuting around and can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

10/10 – Excellent

Marvin

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient
Séjour de 1 nuit en mars 2024
Sam a répondu le 13 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be convenient. I will share your comment with our team, who I am certain will be encouraged by your remark. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

10/10 – Excellent

Marvin

Voyage de couple
Points forts : Propreté
Points faibles : Commodités
Great location
Séjour de 1 nuit en mars 2024
Sam a répondu le 6 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely, Hotel Manager

8/10 – Bien

Marvin

Voyage en groupe
Points forts : Propreté
Good location
Séjour de 1 nuit en février 2024
Sam a répondu le 6 mars 2024
Dear Marvin,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Jersey City / NYC Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you liked the location and enjoyed your overall stay. I will share your comment and rating you provided for your stay with our team, who I am certain will be encouraged by those. Here at Days Inn, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Hotel Manager

2/10 – Terrible

Chiyoko

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very Dirty
Séjour de 3 nuits en décembre 2023
Sam a répondu le 31 janv. 2024
Dear Chiyoko,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room/hotel did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 – Terrible

Christine

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Sam a répondu le 23 janv. 2024
Dear Christine,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback in terms of rating you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 – Terrible

Alexander

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel.com sucks
I don’t know becus ei never stayed at the hotel becuse hotel .com got a glitch web and they charge me regardless
Séjour de 3 nuits en décembre 2023
Sam a répondu le 12 janv. 2024
Dear Alexander,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding web performance due to glitch. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 – Terrible

Usayd

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My recent stay at Days Inn was a haunting experience that I cannot overlook. The room was a disgrace, with dried blood on the mattress, semen stains on bed covers, and hair strewn across the unkempt space. The bathroom showcased a bathtub marred by black and yellow stains, reflecting a complete lack of hygiene. The air conditioning barely worked, leaving a foul odor of weed and urine lingering throughout. The thin walls amplified noise, making it impossible to escape the constant disruptions from neighboring rooms. Customer service, especially from the manager, was abysmal. Basic requests for cleanliness were met with disrespect, as the manager seemed inconvenienced by our presence. Attempts to address these issues were futile, as he consistently ignored us. The cleaning service was equally disappointing, requiring three requests to address a single cleanliness concern. In conclusion, Days Inn provided my worst hotel experience ever. Despite the enticing price, I strongly advise against booking here. Look elsewhere for a hotel that prioritizes cleanliness, customer service, and basic decency. Save yourself from this deplorable ordeal.
Sam a répondu le 12 janv. 2024
Dear Usayd,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room was not clean, a.c. operation was not good and you did not like the staff performance. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 – Acceptable

Nigeria

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités
Séjour de 1 nuit en décembre 2023
Sam a répondu le 3 janv. 2024
Dear Sir/Madam,We would like to thank you for taking the time to post review regarding your recent stay experience at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Hotel Manager

2/10 – Terrible

Mauricio

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Não vale o preço pago, um hotel velho e sem o min de manutenção para atender o público. Equipe sempre ausente e com extrema má vontade no atendimento.
Séjour de 2 nuits en décembre 2023
Sam a répondu le 20 déc. 2023
Dear Mauricio,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the value for price paid, maintenance of hotel, staff performance etc.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 – Terrible

sebastien

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not clean....
Séjour de 1 nuit en décembre 2023
Sam a répondu le 20 déc. 2023
Dear Sebastien,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 – Terrible

Jill

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Absolutely do not recommended. Do not stay here. I and my 2 kids did not feel safe. Dirty run down hotel with horrendous conditions. The mirror in the bathroom had wrotten on it "im watching you" in the steam whcih you could still read when we walked in and was dry. Killed a cockroach when we walked in. Bathroom was disgusting. We ended up findimg a different hotel to stay. Holiday Inn just down the road was VERY nice and they came to our rescue with a room
Séjour de 1 nuit en décembre 2023
Sam a répondu le 15 déc. 2023
Dear Jill,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not feel safe and did not like the cleanliness. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 – Terrible

Madhu

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very rude. Place is very very dirty. There were cigarette holes on the blanket. Wall paintings were coming off. Feels very unsafe.
Séjour de 1 nuit en novembre 2023
Sam a répondu le 29 nov. 2023
Dear Madhu,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the staff performance, cleanliness, condition etc. Pease rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 – Médiocre

Eunice

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en novembre 2023
Sam a répondu le 22 nov. 2023
Dear Eunice,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided in terms of rating to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 – Terrible

Arnaud

Voyage en groupe
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Horrible!
It was a really bad experience. We choose Days Inn because we're friends who travel a lot and we know that the Days Inn are good quality. However, this one was really horrible. The manager said that our card was declined and charged us like 25$ on our initial price. We had 3 rooms. The quality of the rooms was horrible... One room smelled really bad (cigarette when it said no smoking place) and the mattress contained blood, water spot, etc. The mirrors was not clean and the floor was sinking. We don't have faith in the brand anymore!
Séjour de 1 nuit en novembre 2023
Sam a répondu le 8 nov. 2023
Dear Arnaud,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not like the quality, smell, cleanliness etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. However, please note that your card was declined and hence we tried to reach you several times through phone but you did not respond. Hence, we had to cancel the reservations. You were given the room types and price prevailing at the time of check-in. We never claimed that we have been no smoking place.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 – Médiocre

Kevin, West Valley City

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was dirty smelt like pot , main entrance was up stairs from the street. Bad breakfast, bad coffee.
Séjour de 3 nuits en octobre 2023
Sam a répondu le 8 nov. 2023
Dear Kevin,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding smell, breakfast etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 – Terrible

Henry

Séjour de 3 nuits en octobre 2023
Sam a répondu le 1 nov. 2023
Dear Henry,I am writing to thank you for taking the time to post review regarding your recent stay at our hotel.We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please, accept my sincere apology.I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, be assured that the rating of your stay you provided has been noted and the appropriate action has been taken. Yours truly,Hotel Manager

2/10 – Terrible

kimberly

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This by far is the worst hotel I’ve ever stayed in. The parking lot is underneath the building so you have to walk up two flights of stairs to even get to the front then up more for your room. Fridge didn’t work. Carpets dirty. Some guys approached me in the parking lot about driving them someone. Super sketchy. I stay in probably 50different hotels a year by far this is the worst ever encounter. Don’t stay here. Literally the dumpster out back is cleaner and friendlier.
Séjour de 3 nuits en septembre 2023
Sam a répondu le 1 nov. 2023
Dear Kimberly,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience regarding fridge operation, cleanliness of carpet etc. did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 – Médiocre

Anish

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
breakfast was too meagre. Expect enough to fill the stomach OR DO NOT PRIVIDE IT ALL/ OR describe it at the site while booking about what you are offering to customer.
Séjour de 2 nuits en octobre 2023
Sam a répondu le 1 nov. 2023
Dear Anish,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding breakfast on your recent visit. I have shared your feedback with the concerned department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

8/10 – Bien

Pollyanna

Voyage en groupe
Points forts : Service et personnel
O local tinha camas confortáveis, porém deixa a desejar na limpeza e na condição física do imóvel.
Séjour de 1 nuit en octobre 2023
Sam a répondu le 25 oct. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.We appreciate that you liked the bed comfort. Your feedback is very important to us and we can assure you that we will use this information to do everything possible regarding cleanliness and physical condition to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

4/10 – Médiocre

Lauren

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
One word: Don’t Super old super sketch hotel. I’m not a picky person. At least it didn’t seem to have bed bugs.
Séjour de 1 nuit en octobre 2023
Sam a répondu le 25 oct. 2023
Dear Lauren,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding condition of the hotel etc. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

2/10 – Terrible

Jamie

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Disgusting and Gross Hotel. Filthy.
The property is filthy and in poor repair. The lamp by the desk didn't work, there were stains, STAINS, on the bedspread. There was a huge carpet stain that looked like mold underneath the air conditioner. The entire place reeked. I can't describe the smell. Thank god the window opened or I would have gotten NO sleep, just from the smell. The furniture was in poor repair as well. No coffee maker in the room. Overall, this was a complete garbage hotel.
Séjour de 6 nuits en octobre 2023
Sam a répondu le 25 oct. 2023
Dear Jamie,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, condition and smell on your recent visit. I have shared your feedback with housekeeping and maintenance departments to take care of the issues. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 – Terrible

Nikhil

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel smells bad
Hotel smells bad Not clean Expensive Not friendly employees Rooms smell bad Tried to cancel but they didn’t approve Breakfast not good
Séjour de 2 nuits en octobre 2023
Sam a répondu le 25 oct. 2023
Dear Nikhil,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations especially regarding smell, cleanliness, value for price paid, staff performance, breakfast etc.; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
The room smelt like cigarettes, there was hair on the towels (not mine), the lighting was awful,
Séjour de 1 nuit en octobre 2023
Sam a répondu le 18 oct. 2023
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note that you did not like the room smell, cleanliness of towels, lighting condition etc. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 – Terrible

ALBERTO

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the worst place on earth !!!
Séjour de 5 nuits en septembre 2023
Sam a répondu le 11 oct. 2023
Dear Alberto,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the hotel did not exceed your expectations. I will be sure to send this information to our housekeeping, maintenance departments and front desk. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

6/10 – Acceptable

NERVIC

Séjour de 2 nuits en juillet 2023
Sam a répondu le 11 oct. 2023
Dear Nervic,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information in terms of rating you provided regarding you stay, to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager

2/10 – Terrible

Cristell

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
One of the worst experiences I’ve had to stay in a hotel this low quality. Our room reeked of cigarette despite being non smoking. The sheets looked unwashed. The restroom had stains all over the toilet and shower. No trash bag out in place. The trash can was dirty. The walls looked like falling apart. Felt like a cheap motel if not worst.
Séjour de 2 nuits en octobre 2023
Sam a répondu le 11 oct. 2023
Dear Cristell,Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Sincerely,Hotel Manager

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dirty and smelly. Booked a non smoking room but room has strong smoke smell
Séjour de 1 nuit en octobre 2023
Sam a répondu le 11 oct. 2023
Dear Sir/Madam,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness, smell etc. on your recent visit. I have shared your feedback with housekeeping department to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Hotel Manager

2/10 – Terrible

Abel

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Sin comentarios
Séjour de 3 nuits en septembre 2023
Sam a répondu le 27 sept. 2023
Dear Abel,Thank you for taking the time to post review regarding your recent stay at our hotel.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with housekeeping/maintenance/front desk to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Jersey City.Kind regards,Manager

2/10 – Terrible

Sofia

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Not clean. Bad smell. The personal on front desk not friendly. Never coming back
Sam a répondu le 27 sept. 2023
Dear Sofia,Thank you for taking the time to post review regarding your experience of stay at our hotel.I apologize for not meeting your expectations regarding cleanliness, smell, staff performance etc. on your recent visit. I have shared your feedback with housekeeping department and front desk to take care of these issues and prevent any future occurrences. I sincerely appreciate your time and feedback.Kind regards,Hotel Manager

2/10 – Terrible

greg

Voyage en groupe
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Sam a répondu le 20 sept. 2023
Dear Greg,Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to note the rating you provided for your stay experience. Please rest assured that we are taking the appropriate measures to improve the same.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 – Terrible

Alex Lup Wai

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The counter clerk gave us a key to a room that is already occupied
Séjour de 1 nuit en septembre 2023
Sam a répondu le 20 sept. 2023
Dear Alex,Thank you for taking the time to post review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Hotel Manager

6/10 – Acceptable

Dave

Voyage en groupe
Séjour de 3 nuits en septembre 2023
Sam a répondu le 13 sept. 2023
Dear Dave,Thank you for taking the time to post review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Hotel Manager