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SureStay Plus Hotel by Best Western Jasper – Avis

2.5 out of 5
SureStay Plus Hotel by Best Western Jasper
951 Wernsing Rd, Jasper, IN

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 208 avis sur 490." "
Note de 8 – Bien, d’après 164 avis sur 490." "
Note de 6 – Acceptable, d’après 58 avis sur 490." "
Note de 4 – Médiocre, d’après 28 avis sur 490." "
Note de 2 – Terrible, d’après 32 avis sur 490." "

8,2/10

Propreté

8,4/10

Service et personnel

7,8/10

Commodités

8,0/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 – Excellent

Alecia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a perfect spot location-wise for everything we were doing on our trip. The room was very comfortable and cozy. The breakfasts were enjoyable. If I had to say anything negative I'd that the pool is not very big but the hot tub was enjoyable. And maybe have additional creamer options with the coffee? Overall we would definitely stay there again.
Séjour de 3 nuits en mai 2024

2/10 – Terrible

Joy

Voyage en famille
We were charged 50 dollars for one dirty wascloth my son left on the sink trying to clean his shoes. We hung up all wet towels and left unused one folded as they were and we bagged up our on trash. Management refuses to speak with me becaue they are ",never there" night or day. The receptionist said there was vomit all over the sink whic we wiped down amd they had to throw the entire bathroom contents oit. Be sure to take pictures when you check out.
Séjour de 1 nuit en mai 2024
GM a répondu le 23 mai 2024
Sorry about the inconvenience. Upon investigation we find out more then one towel were bad with mud stains all over. I know that you need to clean the shoes and we always expect our guest to respect the property, you could have ask for rags or old towels from front desk instead of using guest room new towels. For courtesy sake we refunded the charges back to your card.

6/10 – Acceptable

april

Voyage en famille
Points forts : Propreté
Points faibles : État et installations de l’hébergement
Clean sheets and decent breakfast. Don’t use coffee pot in room. Service average
Séjour de 2 nuits en mai 2024
GM a répondu le 20 mai 2024
Thanks for the feedback and sorry about the issues. I will definitely take action.

10/10 – Excellent

Rebecca

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice quiet property very clean and staff are very friendly
Séjour de 1 nuit en mai 2024
GM a répondu le 20 mai 2024
Thank you so much for your feedback and staff appreciation. Looking forward to see you in future.

10/10 – Excellent

Mary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
GM a répondu le 25 avr. 2024
Thank you for giving our hotel full ranking. Looking forward to see you in future.

2/10 – Terrible

Kevin, St. Charles

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I tried to cancel this reservation several times but was unable to. Why? I stayed somewhere else.
Séjour de 1 nuit en avril 2024
GM a répondu le 13 avr. 2024
Sorry to know that, but the reservation booked through Expedia should be cancelled through them not from hotel.

8/10 – Bien

Rob

Points forts : Service et personnel
Séjour de 1 nuit en avril 2024
GM a répondu le 20 avr. 2024
Thank you so very much for your feedback and looking forward to see you in future.

2/10 – Terrible

LeRaya

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
First off I wouldn’t recommend this hotel to anyone. I was charged a 100 cleaning fee because my kid got sick on the cover. The towels were stained with blood and they tried to say it was us. Most of the arcade games didn’t work. The pool is very slippery and my kids almost got hurt. PLUS ON OUR LAST NIGHT I FOUND A ROACH ON THE WALL IN THE HALLWAY! please beware!
Séjour de 2 nuits en mars 2024
GM a répondu le 1 avr. 2024
Sorry to know about that. We will definitely take action.

10/10 – Excellent

Kaitlyn

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property is quite, not in a busy area. Plenty of food options within 5-10 mins. Small pool but was nice.
Séjour de 2 nuits en mars 2024
GM a répondu le 20 avr. 2024
Thank you so very much for your feedback and looking forward to see you in future.

2/10 – Terrible

Claire

Voyage en famille avec de jeunes enfants
The hotel staff and owner was very polite The heater in our room didn’t work. The staff quickly change our room to the one next-door where it works. The beds were so hard my back hurt so bad I was up at 2 o’clock in the morning and so was my husband we couldn’t sleep because of the bed was so hard pillows were soft the room stunk we couldn’t even use the pool until after 4 o’clock and the chlorine snow was so bad we couldn’t even swim, I will never stay there again
Séjour de 1 nuit en mars 2024
GM a répondu le 8 mars 2024
Thanks for the feedback and we really apologize for your experience. I will let the management know and will take care the issues.

10/10 – Excellent

Miguel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gracias
Séjour de 4 nuits en février 2024
GM a répondu le 10 mars 2024
Thanks for the feedback looking forward to see you in future.

8/10 – Bien

Jordan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
GM a répondu le 10 mars 2024
Thanks for the feedback. Looking forward to see you in future.

10/10 – Excellent

Kaleigh

Don't Hesitate....Book this Hotel!!!
We booked this hotel for a one night stay while in town for a gymnastics meet. I can't say enough good things about this hotel. We booked the two queen beds with the hardwood flooring rather than carpet. The room was extremely clean and comfortable. The pool was small, but it was perfect for my kiddos. The hot tub was perfection as well. We will definitely book this hotel again next time we need a place to stay in Jasper. Thank you for the wonderful night away!
Séjour de 1 nuit en février 2024
GM a répondu le 10 mars 2024
Thanks so very much for sharing your feedback. We really appreciate your business and Looking forward to see you in future.

10/10 – Excellent

Karla

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Commodités
Great 😊 experience Excellent staff and high quality to stay with your family Clean 😊👍
Séjour de 1 nuit en février 2024
GM a répondu le 10 mars 2024
Thanks for the feedback and staff appreciation. Looking forward to see you in future.

10/10 – Excellent

Sherolyn

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very nice motel slightly strange location
The motel is very nice very well kept clean everything was comfortable they are right on it when you needed anything great breakfast selections nice little snack bar. It had it all!
Séjour de 1 nuit en février 2024
GM a répondu le 17 févr. 2024
Thanks so very much for your feedback and looking forward to see you in future.

6/10 – Acceptable

Brianna

Séjour de 2 nuits en février 2024
GM a répondu le 17 févr. 2024
Thanks for the feedback.

10/10 – Excellent

James

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Relaxing mini vacation
Séjour de 1 nuit en février 2024
GM a répondu le 17 févr. 2024
Thanks so very much for the feedback. See you next time.

8/10 – Bien

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
GM a répondu le 17 févr. 2024
Thanks for the feedback.

8/10 – Bien

Toni

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and quiet
Séjour de 1 nuit en janvier 2024
GM a répondu le 26 janv. 2024
Thanks so very much for the feedback. Looking forward to see you in future.

10/10 – Excellent

Cody

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They have Alcohol drinks , Sodas and hot pockets in the lobby. In a factory manufacturing industrial environment area and Dealerships all around. Not noisy at all. We have stayed at this property 2021 during a travel basketball tournament. They have cleaned up the property a lot and for the stay the price is well worth it. Property and rooms are very clean and are very well maintained. DO NOT WAIST YOUR MONEY ON HOLIDAY INN OR COMFORT INN. I’m not kidding this is the good spot hidden and secluded if you’re looking for a nice quiet place. $75 night Sat 7 Jan 24. Good place to eat near by Legacy Steakhouse just 2-3 minutes down the road. We had 4 guest ate Steaks Salmon Buffett Pizza, Cheese curds Brachetta Crustini , Old fashions ,Beer ,and Wine only cost us $102 so very well priced. Breakfast is Eggs Biscuits And Gravey , yogurt , Waffles and Crapes, warm syrup, cereal, orange juice apple juice , bagels , coffee , Milk , half and half. Pool and Hot tub is a little small but hey what hotel do you know has a hot tub and keeps it very well maintained…. Towels stocked to the max! Fitness room was open, looked welcoming but I’m a fatty so I was not going in because I already did my exercise walking up the stairs to my room hahahahahhaha but it was a fitness room. They have arcade games in the middle of the hotel it was like the Crainclaw type of games along with ice vending machine.
Séjour de 1 nuit en janvier 2024
GM a répondu le 26 janv. 2024
Thank you so very much for such a wonderful feedback. I am sure your review will definitely attract travelers to book our hotel. You are very welcome to stay in future.

6/10 – Acceptable

Shondale

Voyage en famille
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en décembre 2023
GM a répondu le 17 févr. 2024
Thanks for the feedback.

10/10 – Excellent

Jennifer

Séjour de 1 nuit en décembre 2023
GM a répondu le 26 janv. 2024
Thanks for your feedback. Looking forward to see you in future.

10/10 – Excellent

Mark

Séjour de 1 nuit en décembre 2023
GM a répondu le 26 janv. 2024
Thanks so very much for the feedback. Looking forward to see you in future.

10/10 – Excellent

Viktoriia

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our family spent great time during Christmas weekend. It was pet friendly and clean hotel. Reasonable price and great service.
Séjour de 2 nuits en décembre 2023
GM a répondu le 26 janv. 2024
Thanks so very much for such a wonderful feedback. Looking forward to see you in future.

4/10 – Médiocre

Liam

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 1 nuit en décembre 2023
GM a répondu le 27 déc. 2023
Sorry about the inconvenience.

10/10 – Excellent

Jessica

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good service stay here!
I was very impressed with their service, and they have extra services other hotel don't offer. There pool had a great temperature and was very clean. Over all very impressed and happy!!
Séjour de 1 nuit en décembre 2023
GM a répondu le 26 janv. 2024
Thanks so very much for such a wonderful feedback. Looking forward to see you in future.

10/10 – Excellent

ken

Séjour de 2 nuits en décembre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback. Looking forward to see you in future.

10/10 – Excellent

James

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
quick get away
every aspect from the room to the hat tub pool areas was spotless and well maintained. the breakfast was clean hot and tasty.
Séjour de 1 nuit en décembre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback. Looking forward to see you in future.

10/10 – Excellent

Valerie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place. Friendly workers. Clean
Séjour de 2 nuits en décembre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback and staff appreciation. Looking forward to see you in future.

10/10 – Excellent

Armonda

Voyage d’affaires
The lady that checked me in was so kind. The pool/hot tub so nice clean & warm .
Séjour de 1 nuit en décembre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback and staff appreciation. Looking forward to see you in future.

8/10 – Bien

Michael

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean. Everyone was polite and welcoming. Room was a little tight for a family of 4 (all adults, more or less) and a dog; however, it was a good price. Adequate breakfast. good place for next stay in Jasper.
Séjour de 1 nuit en novembre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback. Looking forward to see you in future.

8/10 – Bien

Sherie

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en novembre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback. Looking forward to see you in future.

10/10 – Excellent

Eugenia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet, nice, safe…highly recommend.
Séjour de 1 nuit en novembre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback and your recommendation. Looking forward to see you in future.

8/10 – Bien

Bradley, Greer

Points forts : Propreté, service et personnel
Ok for the money - bfast was barely adequate-
Séjour de 3 nuits en novembre 2023
GM a répondu le 14 déc. 2023
Thanks for the feedback.

10/10 – Excellent

Manuel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 2 nuits en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

10/10 – Excellent

Jennifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

8/10 – Bien

Lindsey

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great budget friendly stay
This hotel was clean, pretty comfortable and budget friendly. The breakfast was great as I wasn’t expecting hot food. The staff were helpful. It was very convenient to attractions in Jasper and Santa Claus.
Séjour de 2 nuits en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and staff appreciation.Looking forward to seeing you in future.

8/10 – Bien

Regan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a nice place. Nothing flashy but everything you need.
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

6/10 – Acceptable

Bryan, Jeffersonville

Voyage de couple
Points forts : Service et personnel
The property wasn’t very easy to get to, and was hard to get an Uber placed nearby
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

10/10 – Excellent

Fei pang

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Séjour de 3 nuits en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

10/10 – Excellent

Nancy

Séjour de 1 nuit en octobre 2023
GM a répondu le 14 déc. 2023
Thanks so very much for the feedback. Looking forward to see you in future.

6/10 – Acceptable

Chelsea

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
The facility it self is very welcoming when you come in! However this hotel said it was pet friendly. So that means they only have four rooms that are pet friendly. Unfortunately the room we were assigned is extremely smelly (like cat urine) and little torn apart. Definitely would not recommend if you are traveling with a pet. Other than the smell, no complaints.
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback. I am so sorry about the issue and will definitely work on that.

10/10 – Excellent

Terri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It sits back off the road. Entrance is not marked well and confusing. Its like driving thru a maze to find the entrance.
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great experience. Hot tub was nice. Close to Holiday World so that is what we wanted!
Séjour de 2 nuits en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

10/10 – Excellent

Zachary

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

6/10 – Acceptable

Kenneth

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was ok. Neighbors were very loud, vehicles near room were loud. Seemed like walls weren't very well insulated. Didn't seem like a lot of guests, wish they'd have put an empty room between us... lots of door slamming. Didn't sleep well
Séjour de 1 nuit en octobre 2023
GM a répondu le 9 oct. 2023
Thanks for the feedback and sorry to know about your experience. Our FrontDesk is 24 hr open and we always expect customer approach FD for any problem so we can solve right away. Again we apologize about that.

10/10 – Excellent

Carl

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

8/10 – Bien

Kim

Séjour de 2 nuits en septembre 2023
GM a répondu le 1 nov. 2023
Thanks for the feedback and looking forward to seeing you in future.

8/10 – Bien

Kim

Voyage de couple
Points forts : Service et personnel
We had 2 adjoining rooms for 2 nights plus one additional room for 1 night. These were both selling points as other motels in the area wanted only 2 night stays and did not have connecting rooms.
Séjour de 1 nuit en septembre 2023
GM a répondu le 9 oct. 2023
Thanks so very much for the feedback. Looking forward to see you in future.

10/10 – Excellent

DENNIS

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
VERY FREINDLY. FAST CHECK IN COMFORABLE BEDS AND PLEANTY OF PILLOWS. ACCOMDATED ALL OUR NEEDS. BREAKFEST GOOD AND AVERAGE.
Séjour de 1 nuit en septembre 2023
GM a répondu le 9 oct. 2023
Thanks so very much for the feedback. Looking forward to see you in future.