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Reviews of Econo Lodge

2 out of 5
Econo Lodge
2627 Highway 281 S, Jamestown, ND

Reviews

8.0

Very good

Rating 10 - Excellent. 82 out of 215 reviews" "
Rating 8 - Good. 74 out of 215 reviews" "
Rating 6 - Okay. 32 out of 215 reviews" "
Rating 4 - Poor. 16 out of 215 reviews" "
Rating 2 - Terrible. 11 out of 215 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jessica

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in bathroom. Dog hair in room
Stayed 1 night in Apr 2024
Response from CJ on Apr 15, 2024
Hi Jessica,Thank you for your detailed review. I'm so sorry to hear we let you down. We are a pet free hotel, so I am very anxious to look into this and I greatly appreciate you letting me know. I assure I will get it all cleaned up and retrain our housekeeping team. Thank you for your time.Safe travels,CeriEconoLodgeJamestown, ND

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CJ on Mar 19, 2024
Hi Brian,Thank you for staying with us and also for your positive review. We appreciate your time. Please come stay with us again.Thank you and safe travels,CheriEconoLodgeJamestown, NDSa

4/10 Poor

Anna

Stayed 1 night in Dec 2023
Response from CJ on Dec 5, 2023
Hi AnnaThank you for your review. We are sorry to hear that we did not meet your expectations. We will continue to strive to improve and exceed your expectations.We hope to see you again.Thank you and safe travels,CheriEconoLodgeJamestown, ND

6/10 Okay

Randy

Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
They had no staff on site!!! No housekeepers!
This was a first. I pulled up to the Econo Lodge to find a handwritten sign that their printer was down and to check in at the Super 8 across the parking lot. Turns out, they are both owned by the same people. They had two young 20-somethings that were also to run the Super 8, ALL BY THEMSELVES. They were the only good spot in this whole situation. Fatima and Ahmud(sp?) were staying calm and tried to be helpful, but there were no housekeepers for either hotel, and they had almost 2 dozen dirty rooms and no clean linens/towels. The manager answered their phone calls part of the time. How in the world do you own two hotels and staff them both with two people that were out of their depth with it. 1 of 10 rating, only because Fatima and Ahmud were trying their best and were being very courteous to me, and also to other customers who weren't as kind to the situation as I was.
Stayed 2 nights in Jun 2023
Response from CJ on Jun 27, 2023
Dear Anonymous,Thank you so much for your review and the details of the situation. We are also very happy and thankful for Fatima and Awad trying to help a bad situation which was out of everyone's control. We are very sorry for all our customers and staff that were inconvenienced and frustrated with the situation. We can't apologize enough! We hope everyone realizes that this was a very abnormal day. We will continue to strive to exceed expectations. Thanks again and we hope to see you again with a better experience for all!Our sincere apologyCheriEconoLodge

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap hotel but there’s a reason why
It’s the cheapest hotel in Jamestown and there’s a reason for it. It’s old and it was mostly clean. However the mattress was so old it was caved in the middle. On both mattress’s. The shower barely had any water pressure. I cancelled my second night and went to a better hotel the next night
Stayed 2 nights in Jun 2023
Response from CJ on Jun 27, 2023
Dear Anonymous,We apologize for letting you down. We are happy to hear your found our hotel clean. We appreciate your review and we take your comments very serious. The water pressure has been fixed and we will continue to make improvements. We hope you will come see us again. Sorry for the inconvenience and frustration.Thank you,EconoLodge

2/10 Terrible

Steve

Disliked: Staff & service, property conditions & facilities
Have stayed at this property for several years, this trip unlike others was a complete disaster. No clean linens in 6 nights, room keys needed reprogramming 4 times. Must be new management? However I’ll not ever stay there again!
Stayed 6 nights in May 2023
Response from CJ on Jun 13, 2023
Good morning SteveI apologize we did not meet your expectations and it is our policy to change linens every 3 days, or sooner if requested. We are continuing to train housekeeping and front desk so things like this don't happen. If you would reconsider staying with us again I will assure you clean linens. Also please email me about a discount on your room. We truly appreciate your review. We are the same management and we do care and want you to have a great experience at our hotel. I am so sorry we let you down. We hope you will reconsider staying with us in the future.Thank youCheriEconoLodgeJamestown, ND

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Under staffed, had to go to different property to check in, due to printer inop. No luggage carts. Other than that, they did the best they could with what they had to work with.
Stayed 3 nights in Jun 2023
Response from CJ on Jun 12, 2023
Good morning Larry,Thank you so much for your business and for your positive review. We appreciate your understanding and we apologize for the inconvenience. Thank you and safe travels!CheriEconoLodgeJamestown, ND

2/10 Terrible

Lisa

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away!!
This place is bad. The service started out well then went downhill fast. The faucet in the bathtub was broken and ran all night long. They couldn’t move me to another room because they weren’t cleaned. Then today they changed by debit card 2 times and my credit once. 😡
Stayed 1 night in Jun 2023
Response from CJ on Jun 9, 2023
Hi LisaI appreciate the positive that our front desk did a good job. We appreciate your business and we strive to meet your expectations. The drip from the tub has been fixed, we appreciate you letting us know. We are sorry for any problem or inconvenience we may have caused you. If you need further assistance please let us know.Thank you and have a wonderful summer!CheriEconoLodgeJamestown, ND

4/10 Poor

Davin

Stayed 7 nights in May 2023
Response from CJ on Jun 9, 2023
Good Afternoon DavinWe appreciate your review and you choosing to stay with us. I am sorry to hear we did not meet your all of your expectations. We will continue to strive to meet your expectations. Thank you and Safe travels, CheriEconoLodgeJamestown, ND

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super 8 and Econo Lodge Staff worked together..
Stayed 1 night in May 2023
Response from CJ on May 16, 2023
Hi Michele,Thank you for staying with us, and we really appreciate your review!We hope you have a wonderful summer, and safe travels! Please come see us again!CheriEconoLodgeJamestown, ND

2/10 Terrible

lisa

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Property is great. Just wrong date.
Stayed 1 night in Mar 2023
Response from CJ on May 16, 2023
Hi Lisa,Thank you for the review, and I am sorry the dates were wrong for you. We hope to see you in the future.Take care, and safe travels,CheriEconoLodgeJamestown, ND

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not Recommended
The hotel advertises it has a gym; It does not. The front desk was unoccupied for approximately thirty minutes at check in time leaving guests sitting in the lobby waiting for a room. The HVAC was extremely loud and intermittent. A significant number of items were out of order. The housecleaning staff were very nice and the only positive feature of this property.
Stayed 3 nights in Mar 2023
Response from front desk on Mar 13, 2023
I appologize for your stay, I do apreciate the feedback for it will encourage growth so any future stays maybe more satisfying.

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset mom
Dirty towels in bathroom, no extra toilet paper, no chair for desk, bkankets were to thin and i had to go buy one, no alarm clock, continental breakfast was horrible and very thin walls. No desk persin had to call 0 and they wpuld come over from other motel next door
Stayed 3 nights in Mar 2023
Response from Hotel super on Mar 14, 2023
I appologize for your experience. The list you made is very helpful in allowing us to correct this problem for future guests and stays.Thank you for you stay.

10/10 Excellent

Melody

Stayed 1 night in Mar 2023
Response from CJ on Mar 7, 2023
Hi Melody,Thank you for staying with us and for the very positive review!Have a wonderful day!!!CheriSuper 8 by WyndhamJamestown, ND

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to spend the night!
The Econo Lodge was closed, but we stayed at the Super 8 across it. Friendly staff, spacious room, comfortable beds. We just needed a bed in a clean place to spend the night. We got it!
Stayed 1 night in Jan 2023
Response from CJ on Jan 24, 2023
Hello Maria,We are so happy you stayed with us, and thank you for the positive review. You made our day today! We hope you will come stay with us again.Thank you,CheriSuper 8 by WyndhamJamestown, ND

6/10 Okay

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor communication
We arrived at the Econo Lodge and found a note at the front desk that said to go over to the Super 8 motel to check in. The person at the Super 8 said that the Econo Lodge had been overbooked and our reservation had been changed to the Super 8. That was a surprise to us since we did not receive an email telling us that our reservation had been changed.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2022
Response from CJ on Sep 14, 2022
Dear Anonymous,Thank you for staying with us. I appreciate your review, and I apologize for whatever went wrong. We will continue to strive to meet your expectations.Take care,CheriSuper 8 by WyndhamJamestown, ND

8/10 Good

BROOK, San Jose

Stayed 1 night in Jun 2022

6/10 Okay

william

Stayed 1 night in Jun 2022

2/10 Terrible

Lynelle

Stayed 1 night in Jun 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things started off badly when I was prompted to check in at the Super 8 next door and my booking had somehow been cancelled. Thankfully the desk clerk was able to help me out and the room was quite nice, so everything turned out okay.
Stayed 1 night in Jun 2022
Response from CJ on Jun 23, 2022
Hi Paul Thank you so much for staying with us at the Super 8. We appreciate your business! Thank you for your review and your comment on our rooms. Take care and we hope you choose to stay with us again! Thank you, Cheri Super 8 by Wyndham Jamestown, ND

4/10 Poor

Ciara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel looked very dirty, a ton of very loud people right as you walked in. There was no one at the desk or working in that hotel, so seemed like a free for all... When we pulled in someone was climbing out the hotel window and many people loitering around the doors and parking lot? Our reservation was actually double booked so we were moved to the super 8 across the parking lot. Unfortunately our room had a leaking pipe and it was raining in the bathroom, but the room looked clean overall. We did not end up staying and the front desk staff thankfully helped us cancel our reservation.
Stayed 1 night in Jun 2022
Response from CJ on Jun 9, 2022
Hello Ciara I am so sorry things were not up to our usual standard when you tried to stay with us. I appreciate you trying to stay with us and I really appreciate you giving us such great feed back. I apologize for the inconvenience. I'm happy to say everything has been fixed. We hope you will give us another chance in the future. Thank you Cheri EconoLodge

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the best
Stayed 1 night in May 2022
Response from CJ on Jun 23, 2022
Hello, Thank you for your time and for your review! We appreciate your business and hope you will stay with us again. Sincerely, Cheri Super 8 by Wyndham

6/10 Okay

Kathryn

Stayed 2 nights in May 2022

10/10 Excellent

Chris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the interstate, easy to find, the gentleman at the desk was so nice. The rooms were clean and quiet and had newer air conditioners/heaters. We enjoyed our stay there. Also very reasonable.
Stayed 1 night in Apr 2022
Response from CJ on Apr 11, 2022
Hi Chris Thank you for choosing to stay with us. We appreciate your business and the great review. Thank you and safe travels, Cheri EconoLodge Jamestown, ND

4/10 Poor

Heather

Stayed 4 nights in Mar 2022

6/10 Okay

Miranda

Liked: Staff & service
Disliked: Cleanliness, room comfort
Meh. So So
This hotel is just fine if you are looking for a place to sleep. The room was decent! The hallway had bagged garbages sitting around. The front desk worker was very talkative and told me all the things I 'couldn't' do there such as dye my room, or paint my nails... very odd seeing I was checking in at 11 pm on a Thursday Night. When I was leaving at 8am the next morning, there were cop cars and an ambulance there but only one other vehicle in the parking lot other than mine... very strange.
Stayed 1 night in Mar 2022
Response from CJ on Mar 30, 2022
Hi Miranda Thank you for the positive review. I apologize that things were strange. We have a group staying long term with us and they leave for work before 6 a.m. every day. I appreciate you telling us about the trash, we will definitely take care of that issue right away. We will continue to train our staff to do a better job. Thank you for all your insight. We hope we will see you again. Thank you, Cheri EconoLodge Jamestown, ND

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Julaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager at desk was pleasant and welcoming.
Stayed 1 night in Feb 2022
Response from CJ on Feb 19, 2022
Hi Julaine We want to thank you for staying with us and we appreciate the very positive review on our team. Please come stay with us again. Thank you, Cheri Econo Lodge Jamestown, ND

8/10 Good

Anna

Liked: Staff & service, amenities, property conditions & facilities
Room was nice.
Stayed 1 night in Feb 2022
Response from CJ on Feb 14, 2022
Hi Anna We are so happy to hear you liked your room. Thank you for choosing to stay with us and we hope to see you again. Thank you, Cheri Econo Lodge Jamestown, ND

6/10 Okay

Bertram

Disliked: Room comfort
Back entrance needed to be cleared, door couldn’t open due to snow pack
Stayed 1 night in Jan 2022
Response from CJ on Feb 1, 2022
Dear Bertram Thank you for your review, we appreciate your business. I am sorry you had to deal with the snow and especially around the entrance. I know the winds have been awful. I will remind our maintenance team to check the entrances more often. Thank you and safe travels. Cheri EconoLodge Jamestown, ND

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from CJ on Jan 7, 2022
Thank you so much for staying with us, and thank you for the positive review. We appreciate knowing how we are doing for you. We hope to see you again. Happy New Year! Cheri Jamestown, ND

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from CJ on Dec 19, 2021
Dear David Thank you for taking your time to give us a positive review. We hope you will stay with us again if you are in our area. Thank you! Cheri EconoLodge Jamestown, ND

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Bare Bones Room
Water was hot, bed was mostly comfortable and it was quite. Nothing special, but it was just fine for one night.
Stayed 1 night in Dec 2021
Response from CJ on Dec 19, 2021
Hi Joshua Thank you for choosing to stay with us. We appreciate your positive review and we hope you will come stay with us again. We wish you safe travels! Thank you Cheri EconoLodge Jamestown, ND

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from CJ on Dec 10, 2021
Hi Lee Thank you for the positive review, we appreciate your business and we hope to see you again! Take care and safe travels! Cheri EconoLodge Jamestown, ND

2/10 Terrible

Cyril

Stayed 1 night in Nov 2021
Response from CJ on Nov 28, 2021
Hi Cyril I am so sorry to hear we did not meet your expectations. I wish I knew how we let you down, we will always try to improve and we appreciate the review. Thank you, and Safe travels! Cheri

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Overall was a great stay. The hotel was small but the room was very, very clean and bathroom was excellent so would recommend anyone looking to book here.
Stayed 1 night in Nov 2021
Response from CJ on Nov 16, 2021
Hello Rebecca We are so happy to hear you enjoyed your stay with us. Thank you for the great review and we hope to see you again. Take care, Cheri EconoLodge Jamestown, ND

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from CJ on Nov 12, 2021
Hi Joseph Thank you for staying with us and we appreciate your positive review. We will continue to strive to meet your expectations. We hope you will stay with us again, if you are in our area. Thank you, Econo Lodge Jamestown, ND

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from CJ on Nov 1, 2021
Good afternoon Annette, Thank you for your business and for taking time to give us a review. We appreciate you and hope you will stay with us again. Thank you, Cheri

2/10 Terrible

mary

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
I called ahead an hour and a half before I arrived to confirm my reservation, and the clerk said no problems. When we arrived, we were told they overbooked, and we didn’t have a room. It was 10:30 at night, and they didn’t offer to find us a room anywhere else. They didn’t call me, email me, or text me to let me know they’d given away my reserved room, which was already paid for. I picked Econo Lodge because we had no use for a pool. The place we finally found had a water park, and cost us $200 more for the weekend.
Stayed 3 nights in Oct 2021
Response from CJ on Nov 12, 2021
Hi Mary I am so sorry this happened to you. I am looking in to why this happened, but I don't have an answer at this time. I appreciate you letting me know. Thank you, Cheri EconoLodge Jamestown, ND

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable, staff were helpful and pleasant. I forgot my charger for my phone so I couldn't use that for alarm. Only complaint is they don't have alarm clocks in their rooms.
Stayed 1 night in Oct 2021
Response from CJ on Nov 5, 2021
Hello Thank you for the review, we appreciate you, your time, and your positive review. I apologize that you didn't have an alarm clock. It is a standard feature that all our rooms are supposed to have alarm clocks, and we do have extra alarm clocks in our inventory so I am sorry we were missing the alarm clock for you. I hope you come see us again and we will make sure you have any alarm clock. Thank you for letting us know. Sincerely Cheri EconoLodge Jamestown, ND

2/10 Terrible

JOSEPH

Business traveller
I received a confirmation and was later informed that the hotel was overbooked and that the charge would be cancelled. I was using a $72 reward night that I would like reactivated. I wound up spending $117 as a walk-in elsewhere with no hotels.com credit.
Stayed 1 night in Oct 2021
Response from CJ on Nov 5, 2021
Hi Joseph I am so sorry this happened to you. I hope you contacted Hotels.com to get your reward points back and I hope you received them. I looked in to your confirmation but it didn't show up on our reservations, so I am assuming the confirmation came from Hotels. com and not our EconoLodge. Either way, I am so sorry and I hope that it never happens again to you or anyone. I am going to do more research in to this situation. Thank you for letting us know. Thank you Cheri EconoLodge Jamestown, ND

8/10 Good

Debora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional price!
Stayed 1 night in Oct 2021
Response from CJ on Oct 18, 2021
Hi Debora, We hope you had a wonderful stay with us. Thank you for choosing the EconoLodge in Jamestown, ND. Safe Travels! EconoLodge Jamestown, ND

6/10 Okay

Arthur

Liked: Cleanliness, staff & service
Ok for the price.
Stayed 3 nights in Oct 2021
Response from CJ on Oct 12, 2021
Hello Arthur, Thank you for staying with us and thank you for the review. We appreciate knowing how you enjoyed your stay. Thank you for your time. We hope to see you again. Cheri EconoLodge Jamestown, ND

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from CJ on Oct 6, 2021
Good morning James, Thank you, thank you, thank you! Thank you for the great review, thank you for staying with us, and thank you for taking your time to give us your feed back. We hope you will stay with us again! Safe and happy travels, have a great day! Cheri

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from CJ on Oct 4, 2021
Hi Brad Thanks so much for taking your time to give us a good review. We appreciate knowing how you feel we are doing and we appreciate your business. Thank you and have a great day! Cheri

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean and close to everything.
Stayed 1 night in Sep 2021
Response from CJ on Sep 17, 2021
Hi Mary Thanks so much for the positive review and for letting us know the things you appreciated about our Super 8 hotel in Jamestown, ND. We hope you will come see us again! Thank you, Cheri Super 8 by Wyndham Jamestown, ND

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Great price.
Stayed 1 night in Aug 2021
Response from CJ on Aug 30, 2021
Good morning Ruth, Thank you for the review. We are happy you enjoyed your stay. Please come stay with us again. Thank you Cheri EconoLodge Jamestown, ND

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed and clean and quiet place. No road noise.
Stayed 1 night in Aug 2021
Response from CJ on Aug 30, 2021
Hi Vicki Thank you for the positive review! We appreciate knowing what you liked about your stay with us. We hope to see you again soon. Safe travels, Cheri Econolodge Jamestown, ND