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Reviews of Royal City Hotel

3 out of 5
Royal City Hotel
JL. Petojo VIY II No. 4, Jakarta, Jakarta

Reviews

6.0
Rating 10 - Excellent. 3 out of 34 reviews" "
Rating 8 - Good. 7 out of 34 reviews" "
Rating 6 - Okay. 14 out of 34 reviews" "
Rating 4 - Poor. 7 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from Operation Manager on Mar 19, 2024
Thank you for staying with us during your visit in jakarta. Royal City jakarta glad having you stay and looking forward to seeing you again stay with us. Hoping that our service meet your expectationRegards,Santi Arief

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2017
yes

10/10 Excellent

MOHSIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice quick stay but bad location
Really surprised at the quality of this hotel but very difficult to find. The taxi driver had a hard time then when we found it could not figure out how to enter.

6/10 Okay

Londoner, LB

Disliked: Staff & service, room comfort
Noisy room...
Noisy room, the traffic can hear .... Rooms is just ok. The room is not big as normal standees double, very small, difficult for u to our your luggage.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

sam, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Quite a nice hotel to stay but the location is a major put off. went out on 5 occasions and each time returning to the hotel will be a major problem for the taxi drivers to find. Even if being shown their hotel namecard with address printed, all the taxi drivers still need assistance from nearby residence to locate it. Believe it or not, due to the heavy traffic there, i was once in a taxi for almost 2 hours trying to find my way back. Hotel not recommended for foreigners.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
To far from city and non clean room
This my 3 time your pepol laier in your wip riting the hotel in the city and that not truth
Response from Royal Hospitality on Apr 11, 2014
Dear guest, thank you for stay at Royal City Hotel Jakarta. We are sorry for the inconvenience that you experienced during your stay. We will try to improve our services, and try to not disappointing the guests next time. We hope to see you again at Royal City Jakarta. Regards, Royal Hospitality Hotel & Resort

4/10 Poor

chris, new york

Disliked: Cleanliness, property conditions & facilities, room comfort
Out of the way
Hotel lobby clean,bathroom door was defective everytime open door it touches ceiling that paint if stripping off I have some strip paint in my head informed desk nothing was done. The area is out of the way taxi doesnt know where it is that we have to give direction everytime we take taxi. Breakfast very limited.If your going to airport have extra time because its traffic is horrible.

8/10 Good

bhavesh, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel staff was very helpful
The hotel was situated in good location Hotel surrounding is greenery
Response from Royal Hospitality on Mar 11, 2014
Dear Bhavesh, We are happy to know that you enjoy your stay at Royal City Hotel Jakarta. Thank you for your nice review. We hope you will stay in Royal City Jakarta again. Regards, Royal Hospitality Hotel & Resort

6/10 Okay

THEFAYED, camdodia

Liked: Cleanliness, property conditions & facilities
Good but be careful with location
The hotel would be excellent if it was in another location! Email the hotel before you get there to make sure you get them to write down directions in Indonesian as the business card isn't enough.
Response from Royal Hospitality on Mar 11, 2014
Dear Thefayed, Thank you for your review and suggestion. We will use your review to improve our service and hotel. We hope you will stay in Royal City Hotel again someday.

8/10 Good

kate, vancouver

Disliked: Cleanliness
the hotel was fairly clean and the staff was very very helpful. the room had no windows and the bed linens were not very clean. the hotel was very difficult to find.
Response from Royal Hospitality on Mar 11, 2014
Dear Kate, Thank you for your review. We are sorry for the inconvenience that you had during your stay. We will improve our service and hospitality, especially in the cleanliness of the bed and rooms. We hope to see you again. Regards, Royal Hospitality Hotel & Resort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing like the photos they posted. It is very difficult to find, our taxi driver went out two times to ask local people where to go. There are no restaurants around in and between 15 mins walk. Need to walk up one flight to get to the lobby. The elevator is in bad condition. No free ice for guests. The room is much smaller than what they mentioned. Bed is changed, but there are still have things left from the last guests, like hair pins. Shower hot water only last 2 mins. and then, it turns warm. No toilet paper. After shower, water is all over the tiny bathroom floor. WiFi only can use in the lobby.
Response from Royal Hospitality on Mar 11, 2014
Dear guest, Thank you for your review. We are so sorry for the inconveniences that you experienced during your stay. We will tell the management about your critiques, and try hard to improve our service, hospitality and cleanliness. Also, the issue of WiFi, toilet paper, shower and the elevator. We hope to see you again in Royal City Hotel Jakarta. Regards, Royal Hospitality Hotel & Resort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sweet but unexperienced staff
The staff were very helpful but they did nok have a lot of experience dealing with customers. A lot of things were missing compared to description such as coffee maker, toilet paper, locker was not working. But the hotel was new and nice. Breakfast was not very attractive.
Response from Royal Hospitality on Mar 11, 2014
Dear guest, Thank you for your review. We are glad that you enjoyed your days when stay at Royal City Hotel Jakarta. We are sorry for the inconvenience that you got during your stay. We will tell the management about the problems you shared, especially in the toilet paper, coffee maker, and the breakfast. We hope to see you again in Royal City Hotel Jakarta. Regards, Royal Hospitality Hotel & Resort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
hard for the local taxi service go find.
The directions on he website dsnt say that pitojo street is actually an alley and the lack of proper signage only makes the problem worse. this is a new hotel and the restaurant has yet to open. However, the staff are very friendly and accomodating.. with the exception of the bellboy who acted like he owned the place, ddnt even bother to help us with our luggage. The same guy also kept us waiting outside our room for half and hour while he tried to figure out how the bed covers should go on. Overall if only hey could get rid of that bellboy/housekeeping guy, they would have a solid staff.
Response from Royal Hospitality on Mar 14, 2014
Dear guest, Thank you for your suggestion. We have noted your complain about the service, especially for the bellboy and will take action to improve our service. For the directions, we will add some signs for the street to Royal City Jakarta. We hope to see you again soon at Royal City Hotel Jakarta. Regards, Royal Hospitality Hotel & Resort

8/10 Good

afayed, Jakarta

Liked: Cleanliness
Good for the price.
Good value.
Response from Royal Hospitality on Mar 14, 2014
Dear alfayed, thank you for your review. We are happy that you enjoy your stay at Royal City Jakarta. We hope to see you again soon. Regards, Royal Hospitality Hotel & Resort

6/10 Okay

Den, Singapore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Quite disappointed
The place not easy to find very troublesome luckily the hotel staff are very nice nd we'll manners . No elevator , no entrance road . Just charge to experience hope they will improve the facilities . Thanks nd god bless

6/10 Okay

Suresh, Singapore

New Hotel, But Wrong Address
Hotel is Brand New, Lift wasn't working when I got in. However, the address is absolutely wrong, I took almost an hour of walking around Jalan Petojo to figure out the location. They should give the correct address, as well as a map with the correct location and ways to get in there.

10/10 Excellent

Dahn, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 우수하고 친절하고 편리합니다.
직원들 서비스가 친절합니다. 스파서비스 이용이 용이합니다. 조식 괜찮습니다. 객실 상태 깔끔합니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Stefan, Nederland

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Goed hotel voor 2 nachten
We hadden mieren op de kamer. Maar binnen 5 minuten waren we geïnstalleerd in een nieuwe kamer. De weg voor het hotel is erg druk. Hier heb je binnen geen last van maar als je met de taxi gaat duurt dit allemaal wel erg lang.

6/10 Okay

KOICHI, 浜松市

辛い料理が好きならば。
サービスの朝ごはんが美味しかったです。 インドネシア料理、辛い料理が好きならばオススメです。

4/10 Poor

Verified traveller

Disliked: Cleanliness
Von Sauberkeit kann keine Rede sein
Die Einwegslipper werden definitiv öfter verwendet. Die Bettwäsche wurde nicht gewechselt, ich hatte Haare und Flecken auf dem Bettlaken. Nach Beschwerde wurde diese umgehend gewechselt.

6/10 Okay

ahmed, السعوديه

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
الفندق جميل وهادي والتعامل كان جميل جدا
كانت جميله جدا الفندق جميل والتعامل كان اجمل انا انصح به هدوء

6/10 Okay

SAMER, سعودية

Liked: Cleanliness, property conditions & facilities
عملي واقتصادي
اقتصادي وجيد جدا

8/10 Good

Amina, Amsterdam

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Comfortabele bed den
Goed maar de wifi op Kramer was er niet en in de lobby was ook niet optimaal

4/10 Poor

Trygve, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The hotel appears modern and clean, but I found cockroaches in the room and tap water was not clean. Wireless network worked fine in the lobby, but did not work in the room. Located in a unpleasant area.
Response from Royal Hospitality on Aug 5, 2014
Dear Guest, thank you for your review. We appreciate the critique and suggestion at Royal City Hotel Jakarta. We are really sorry for the inconvenient that you experienced during your stay. As for your critique about the room, we will directly fix and improve the cleanliness in each rooms. We hope to see you again in Royal City Jakarta, in better service and facilities. Best Regards, Royal Hospitality Hotel & Resort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except for Location, Royal City was a nice hotel.
Staying at this hotel was nice. The room was clean.Security is good. But location is incovenient. Many taxi driver didn't know where Royal City was. So I got trouble in going to this hotel. And there is no transjakalta's busstop and railway station. If any,bus rarely come. So in order to go downtown,guests need to take a taxi.
Response from Royal Hospitality on Aug 6, 2014
Dear guest, thank you for your review. We appreciate your suggestion and your critique. And to respond the inconvenient location, we plan to open the road in front of Royal City Jakarta and it's still on process now. We hope to see you again in Royal City Jakarta. Best Regards, Royal Hospitality Hotel & Resort

4/10 Poor

Trygve, Jakarta

Disliked: Cleanliness, property conditions & facilities
Fancy backyard hotel
Modern style, clean rooms and everything looks very new and nice. Killed cockroaches and other reptil the first half hour, brown and dirty water, internet did not work in the room (worked mostly good in the reception area). I prepaid for five nights but moved out after the first night.

4/10 Poor

Chiaki, Kanagawa

場所がわかりにくい
たまたまだったのかもしれませんが、空港を出発してから2時間すぎてもホテルにチェックインできませんでした。理由はジャカルタ名物の渋滞と、タクシー（Blue Bird）の運転手さんがホテルを見つけられなかったこと。何度かホテルに電話して場所を確認していたようなのですが、同じような場所を何度も行き来した挙句、最後は一方通行だったらしく、もうすぐそこだから歩いて行け、みたいなことを言われる始末。初心者向けではないと思います。

2/10 Terrible

Nigel, Maastricht

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deluxe kamer or maybe not
I booked a deluxe room. The room (305) is very very small and had no windows. The room was next to the elevator shaft. The elevator shaft sounded are very invasive DING DONG each time it arrived on the 3rd floor (allnight). The airconditioning made a terrible rattling noise, so you had an unhappy choice, keep it on for a little cool air or switch it off and just accept it. Paired with the DING DONG from the elevator it was a pretty deep question to have to answer. The water in the shower was not hot for more than 30 seconds. The 'step' from the shower to the 'bathroom and toilet' was non existant so water from the cold shower covered the entire floor of the bathroom. I put a towel on the floor to keep the water from drifting into the bedroom. Lastly the room was not made up at all when arriving ack to the hotel the following evening. Last straw. So i of course requested a solution, which was given the following night. Room 311 is further away from the elevator shaft so, thankfully, no DING DONG, the airco was, again thankfully, quieter too. The window was larger and the room a little larger than 305. However the bed was full of short black hairs on the sheets and a large bloodstain on the underside of the duvet. There was no toilet paper in the bathroom, which is lucky because there was no holder either. The shower was better and you make the best of a bad choice. But dont go back EVER

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Room comfort
場所が分かりにくく、ちょっと残念な感じ
ホテルに容易にたどり着けません。狭い路地を何度も曲がらないといけない上に、ホテル正面玄関がなく、裏の駐車場から入る構造です。ホテルスタッフの女性が非常に親切に事前に教えてくれ、男性スタッフが近くまでバイクで迎えに来てくれましたが、住所だけでは到底無理と思われます。どぶのような用水路の横で風景はよろしくなく、シャワー水が臭く感じました。良い点は部屋が新しく、wifiは早移転。シンプルなビジネスホテル風なところでしょうか。全体として35%off程度の料金なら我慢できても、6000円を超える料金はいかがなものかと感じました。少々がっかりでした。