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Reviews of Devi Ratn, Jaipur - IHCL SeleQtions

5 out of 5
Devi Ratn, Jaipur - IHCL SeleQtions
Jamdoli, Agra Road, Tehsil Ballupura, Jaipur, Rajasthan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 19 out of 25 reviews" "
Rating 8 - Good. 2 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

yash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Santosh Shetty on Jan 16, 2024
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

10/10 Excellent

yash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Santosh Shetty on Jan 16, 2024
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

10/10 Excellent

tabinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Santosh Shetty on Dec 27, 2023
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,

6/10 Okay

Amit

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sriesthi Gupta on Dec 27, 2023
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Santosh Shetty on Oct 25, 2023
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

10/10 Excellent

Saraswatee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Santosh Shetty on Oct 25, 2023
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

10/10 Excellent

Pankaj

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is like luxury living in the foothills of mountains. The staff being it the general manager, restaurant manager, staff and others were very courteous and diligent. If one wants to live slightly away from the hustle of Jaipur this is the place to be! The sustainable buildings, EV, and greenery around is breathtaking. The high tea, musical artists and performances were awesome. The whole family loved it.
Stayed 1 night in Jul 2023
Response from Santosh Shetty on Jul 22, 2023
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

10/10 Excellent

mehede, corning

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
we loved our stay , its unique architecture and amenities, lotta stuff for kids , they have special evening cultural program with horse riding, snacks , local arts staff was very courteous and professional they should provide property map as part of their welcome kit also if they could provide liquid soap for hand wash in restroom would be great Property is so huge that we had to use cart to go to Lobby or Restaurant or cultural event overall it was awesome stay we plan on coming again
Stayed 1 night in Jun 2023
Response from Santosh Shetty on Jun 28, 2023
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Santosh Shetty on Jan 24, 2023
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.Positive referral from our esteemed guests is of immense value to us as you share your personal experience at the hotel. We are grateful to you for being lavish in your praise regarding the facilities and services at the hotel.Your kind words of appreciation will be shared with the entire team. It is feedback such as yours that inspires the team and me to constantly strive for excellence and to ensure our guests leave the hotel with fond memories.Look forward to welcome you back soon.

10/10 Excellent

Hemant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, excellent food - Breakfast, drinks and buffet options. Courteous driver - on-time, pleasing and knew the route to attractions and went out of the way to satisfy our needs/wants.
Response from Santosh Shetty on Dec 30, 2022
Dear Guest, Greetings from Devi Ratn Jaipur, IHCL SeleQtions !!!We would like to take this opportunity to thank you for taking the time to write such an amazing review on your experience.It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.I have noted your valuable feedback and on behalf of my entire team I sincerely apologize for the inconvenience faced by you during your recent stay with us. Our customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of our guests and I am thankful to you for highlighting the deviations.Please be assured from my side that your feedback is being personally addressed, I have taken this up with the concerned and you will find a marked improvement during your future visits.Look forward to welcome you back soon.Warm Regards,Santosh ShettyGeneral ManagerDevi Ratn Jaipur, IHCL SeleQtions

10/10 Excellent

nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Devi Ratn to celebrate our 40th wedding anniversary. I arranged for a unique dining experience for the evening of our anniversary. The resort pulled out all the stops. We had a table set up on the roof just for the two of us. We had a five-course meal that was tailored to our diet. Everything about the experience was unique and special. Our room was spacious. My wife enjoyed her spa experience. The best part about the resort is the staff. They couldn’t have been more kind and helpful. The morning after our dinner it seemed like every staff member asked us if we enjoyed our evening. I think the entire staff knew The resort is quite a ways off the beaten path. If you want to go into Jaipur, it’s going to take you awhile. We would definitely come back here if we make it back to Jaipur
Stayed 2 nights in Oct 2022
Response from Sriesthi Gupta on Oct 10, 2022
Dear Nick, Greetings from The Devi Ratn IHCL SeleQtions JaipurThank you for your feedback. Our endeavour is to keep enhancing the experience of our guest and ensure a memorable stay.We look forward to welcoming you back in the near future.Warm Regards

4/10 Poor

Harmeet singh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very scary location in the middle of no where , ran from the hotel
Stayed 1 night in Sep 2022
Response from Sriesthi on Sep 16, 2022
Dear Mr. Singh, Namaste!We would like to apologize for the inconvenience. As discussed on the very same day, the location is in sub urban area however if you enter the resort, the feel is entirely different. Looking forward to welcome you again

10/10 Excellent

Yohji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hugely overpriced
Splurged on a suite, fabulous service, nice big room, big shower and bathtub, but there was a massive crack in the tub, the door leading to a bamboo garden directly off the bathroom didn’t close properly, so we were being eaten alive by mosquitos while we slept. On our final night, my husband got food poisoning from the food at the restaurant and he’s still struggling two days later. We could have stayed at a more well-known brand of hotel for half the price and had a better time, but we took a chance. Huge waste of money — live and learn — stick to hotels you’ve heard of. Do not recommend.
Stayed 2 nights in Apr 2022
Response from Sriesthi on Apr 12, 2022
Dear Guest, Namaste from Devi Ratn IHCL SeleQtions. Thank you so much for sharing the feedback and we are extremely concerned about your husband's health. We promise to look into the product concerns shared by you and the same shall be addressed with immediate effect. Looking forward to welcome you again.

10/10 Excellent

BANKIM

Stayed 2 nights in Mar 2022

10/10 Excellent

Ramesh Rewachand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
it was amazing stay.
Stayed 3 nights in Dec 2021
Response from Sriesthi on Dec 27, 2021
Dear Guest, Thank you so much for your review. We shall look forward to welcome you again.

10/10 Excellent

Mandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort with grand luxurious rooms offering great views. Very good staff (front desk, restaurant,house keeping,lawn) Loads of activities for all ages Good food great taste multiple options
Stayed 2 nights in Oct 2021
Response from Sriesthi on Oct 22, 2021
Dear Guest, Thank you so much for your review about the services and facilities. We look forward for your continued visits.

10/10 Excellent

Tasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was the highlight for us. Overall the property, since it’s fairly new, was well maintained and clean.
Stayed 2 nights in Sep 2021
Response from Sriesthi on Oct 4, 2021
Dear Guest, Thank you for your review and complimenting our facilities and services. Looking forward to welcome you again at Devi Ratn IHCL SeleQtions Jaipur. Thanks & Regards,

10/10 Excellent

Vineet

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
we were given a free upgrade on a simple polite request despite property being fully booked! amazing food, lovely ambiance since it was raining throughout our stay. we were given a tour of the property in the golf cart and really enjoyed our time.
Stayed 1 night in Jul 2021
Response from Sriesthi on Aug 2, 2021
Thank you Mr. Deopujari for your review. It was our pleasure to have you stay with us. We will look forward to create more memorable moments in your next visit. Thanks, Sriesthi

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel access is not easy and one has to rely on google maps. The property is very good though with excellent interiors and large rooms. The hotel is pet friendly (chargeable) and our dog loved it. They had a pet treat, bed and a special pet menu as also a designed pet play area. The restaurant and bar were excellent and the service staff was very courteous and focused. We found that the check in process was rather slow. The parking is open air and can really heat up the car as we travelled towards end of March’21. On request car wash (inside & outside) was arranged. Overall a superb experience.
Stayed 1 night in Mar 2021
Response from Sriesthi on Apr 6, 2021
Dear Guest, Greetings from The Devi Ratn IHCL SeleQtions Jaipur!! Thank you for taking out your precious time for posting your valuable feedback . I am grateful for your note complimenting the services and facilities of our hotel. We would also like to apologize for the inconvenience caused to you while finding the route and during the checkin. We assure you a memorable experience when you visit us again. Thank you once again and we look forward to welcoming you back in the near future. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really pleasant and clean rooms, . All the staffs are incredibly helpful and generous with their time and advice.
Stayed 2 nights in Feb 2021
Response from Sriesthi on Mar 3, 2021
Dear Guest, Thank you for your review. Looking forward to welcome you again at Devi Ratn IHCL SeleQtions Jaipur. Thanks & Regards,

6/10 Okay

SK, Delhi

Travelled with family
Liked: Staff & service
Hospitality of taj is unmatchable. Food and beverage section was great as usual. Location of suite not proper - no view Senior level staff need to be more upto mark. They should not be confined to their rooms but look after the guest as well, it is becoming very difficult to talk to the staff above duty manager in taj
Stayed 2 nights in Jan 2021
Response from Sriesthi on Feb 27, 2021
Dear Mr. Kapur, Thank you for your review. I am grateful for your note complimenting the services of the hotel. We apologize for the inconvenience caused to you. We have kept a note of your feedback and we assure you that we will take corrective course of action. Look forward to welcome you again in future. Many thanks,

10/10 Excellent

Kishan Kumar

Stayed 1 night in Jan 2021
Response from Sriesthi on Jan 12, 2021
Dear Mr. Kumar, Thank you for feedback and we look forward to welcome you again. Thank you!

10/10 Excellent

Hyun kyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Sriesthi on Dec 25, 2021
Dear Guest, Thank you so much for your review. We will look forward to welcome you again