Bar (on property)

Reviews of Hotel Royal Orchid

5 out of 5
Hotel Royal Orchid
Opposite to BSNL Office, Tonk Road, Near Durgapura Flyover, Durgapura, Jaipur, Rajasthan

Reviews

8.0

Very good

Rating 10 - Excellent. 27 out of 71 reviews" "
Rating 8 - Good. 24 out of 71 reviews" "
Rating 6 - Okay. 12 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

8.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shachindra

Travelled with family
Disliked: Amenities, property conditions & facilities
The bed was in a pathetic condition, the mattress was stained with human secretions and was sagging from center. Mattress was covered with mattress cover, couldn’t sleep the whole night. Complaint was reported to the duty manager Bhavuk and he had no answer to the complaint, he assured me of connecting me to the general manager but till now no news and to my utter surprise, when I called, he did not pick up the call and never called me back. Very poor response on the management’s part. Not at all value for money. This was my first stay with Royal Orchid, Jaipur and probably the last. We are on a family vacation to India but started on a very bad note.
Stayed 1 night in Feb 2024
Response from Revenue Manager on Feb 17, 2024
Dear Mr. Shachindra, We're truly concerned to learn about the experience you had during your stay, particularly with the condition of the bed and mattress. It's clear that what you encountered falls short of the high standards we aim to uphold. The lack of follow-up you described is equally concerning, as we understand the importance of addressing guest concerns promptly and effectively. We are taking immediate steps to address the bedding issue you mentioned to ensure that our accommodations meet the quality and comfort our guests expect. Additionally, we're reviewing our communication procedures to improve responsiveness and prevent such occurrences in the future. Your feedback is invaluable to us as it highlights areas requiring our attention. Rest assured, actions are being taken to rectify the issues you've highlighted. We hope to have the opportunity to restore your faith in our hospitality and would like to offer our assistance in making your future experiences more enjoyable. Please feel free to reach out to our guest relations team who are actively awaiting to help resolve your concerns and assist you further. Once again, we regret that your first interaction with Royal Orchid, Jaipur, began this way, and we genuinely hope this incident will not deter you from returning to give us another chance to serve you better. Shivendra Pratap SinghRevenue ManagerHotel Royal Orchid, Jaipur

10/10 Excellent

Manthan

Stayed 1 night in Jan 2024

10/10 Excellent

Rashi

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 3 nights in Sep 2023
Response from Revenue Manager on Sep 24, 2023
Dear Ms. Rashi, We are thrilled to hear that you had a good stay at our establishment. Thank you for taking the time to share your positive feedback with us. We strive to provide our guests with excellent service and comfortable accommodations, and we're happy that we met your expectations. We hope to welcome you back in the near future to make your next stay even better. Shivendra Pratap SinghRevenue Manager

8/10 Good

Amit

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Revenue Manager on Aug 9, 2023
Dear Mr. Amit, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Shivendra Pratap SinghRevenue Manager

6/10 Okay

MICHAEL

Stayed 1 night in Mar 2023
Response from Shivendra on Apr 8, 2023
Dear Guest, Namaste !!!!At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us.Kind regards, Hotel Royal Orchid Jaipur

2/10 Terrible

Ashok

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bath room is dirty and smelly
Response from Shivendra on Jan 13, 2023
Dear Guest, Namaste !!!!At the outset, We would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you. We have addressed the matter with the concerned department and have taken all corrective measures to obviate reoccurrence. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us.Kind regards, Hotel Royal Orchid Jaipur

10/10 Excellent

Hiren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay and awsum experience
Amazing experience having stay at Hotel royal Orchid. The staff at the hotel were so down to earth and taken care for everything thing .. right from hygiene, food and stay. The chef use to take care of all the guest while they have their meals and personally visits to check if the guest need anything else. The hotel is just 10 mins away from Airport. Must stay at this hotel if one visits Jaipur. Thank you
Stayed 3 nights in Dec 2021
Response from shivendra on Jan 2, 2022
Dear Guest , Greetings from Hotel Royal Orchid, Jaipur! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur

8/10 Good

Punit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was comfortable & good
Stayed 1 night in Apr 2021
Response from shivendra on Apr 16, 2021
Dear Guest , Greetings from Hotel Royal Orchid, Jaipur! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur

8/10 Good

Punit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from shivendra on Apr 13, 2021
Dear Guest , Greetings from Hotel Royal Orchid, Jaipur! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur

10/10 Excellent

Prakash

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from shivendra on Apr 13, 2021
Dear Guest , Greetings from Hotel Royal Orchid, Jaipur! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay in Royal Orchid. It's an airport hotel, so if you need to fly it's perfect, but besides from that there is not much going on in the area, and there is alot of traffic. The food is okay, but as a foreigner I do miss more continental choices. The internet was slow. Good service and over all good experience
Stayed 1 night in Sep 2020
Response from Ajit Kumar on Dec 8, 2020
Dear Guest, Greetings!!! Thank you so much for taking out your time to review our services. We are glad to know that you liked overall stay. We have noted your concern on food and Internet. We shall look into this. We look forward to welcome you back. Regards General Manager

8/10 Good

Shivam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Hotel Royal Orchid Jaipur on Oct 2, 2020
Dear Guest , Greetings from Hotel Royal Orchid, Jaipur! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Nice everything .all staff n clean property I like it.happpy stay.hahhajhahahhjj
Stayed 1 night in Feb 2020
Response from SHIVENDRA on Mar 21, 2020
Dear Guest , Greetings from Hotel Royal Orchid, Jaipur! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from shivendra on Sep 11, 2019
Dear Guest, Greetings from Hotel Royal Orchid , Jaipur ! At the outset, We would like to thank you for sparing time and reviewing our property. We have made a note of your feedback. We will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again. Kind regards,

10/10 Excellent

Bily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from shivendra on May 31, 2019
Dear Guest , Greetings from Hotel Royal Orchid, Jaipur! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards,

8/10 Good

Deshpande

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short trip to Jaipur. Good breakfast. Nice tea.
Stayed 1 night in Jan 2019
Response from Hotel Royal Orchid Jaipur on Jan 10, 2019
Dear Guest , Greetings from Hotel Royal Orchid, Jaiupr ! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Shivendra on Jan 8, 2019
Dear Guest Greetings ! Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had a beautiful stay which in itself is the biggest recognition for all the efforts we put in. We have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Hotel Royal Orchid Jaipur

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant experience, only problem was extra 10 min spent at check in at 7 pm. Rooms are spacious, food is good, would stay again.
Response from Nidhi Sood on Apr 12, 2018
Dear Mr.Abhishek , Namaste & Greetings From Royal Orchid Jaipur!!! I sincerely thank you for taking time out of your busy schedule providing your honest feedback, which will only help us to improve. Please except my sincere apologies on behalf of entire team for the inconvenience caused due extra time Taken during your Check-in. I have addressed the issue with our team, and assure you that It has been taken care. and without going further I assure that whenever you visit us next you will definitely notice the change in functioning. Assure you of our best attention at all times. Thanks & Regards,

8/10 Good

Susmeeta

Liked: Staff & service
Okay stay, might stay again.
Since I was visiting the hospital nearby, it was convenient for me. The doormen, room service people were very warm and helpful. The front desk staff were not. Usually very curt, as if they were not comfortable in their jobs, and just want to get done. This despite the fact that I speak the local language.
Stayed 5 nights in Feb 2018
Response from Nidhi Sood on Mar 10, 2018
Dear Guest, We apologies for the concerns you shared about your experience at Hotel Royal Orchid . We have addressed these issues with our team, and assure you we are working diligently to ensure a similar situation does not occur again in the future. Assuring you of our best attention at all times.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel with rude and inefficient staff
The staff was rude in their attitude and very slow in things they do. They told me one price when I checked out and they said that there was nothing else I had to pay. However, upon reaching the airport, their staff called the airport staff and told me that I have to pay 900++ ruppees extra. This is ridiculous as they are trying to overcharge me. Their staff were also impolite when I asked if they have any available rooms before I checked in. The hotel cleaniless and the noise of the room was unbearable. Highly not recommended!
Stayed 1 night in Aug 2017

8/10 Good

Alice, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the airport.
Room and service were great. Room fr improvement regarding the breakfast (especially the coffee !). A bit expensive as well.

4/10 Poor

lilia

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 4 stars hotel
Staff not attentive. No napkins at breakfast. Only instant coffee available. Food not as good as 3 years ago when I stayed here.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!!!
After travelling through india for 3 weeks and staying at numerous hotels, this was my least favourable hotel. reception staff were the most unfriendly. The room 440 I stayed in was next to some service area and there was constant noise through the night and early morning which made a good nights sleep impossible. At breakfast there were not enough tables and every time I woke up from my table to get something from the buffet, I was replaced by another customer and was left holding a plate of food in my hands with no where to go. This was even after asking the staff if I could sit at an empty table. They did not have the courtesy to tell the next customer it was taken. The towels were dirty as well as the carpet under the bed. This hotel has nothing around it, it is close to the airport,I confused my booking with the other Royal orchid which was in the city and was unable to transfer my booking as I was told they have different owners.

8/10 Good

sharath, hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Truly amazing hotel,one of the best and very economical....its run for your money.

6/10 Okay

Prateek, New Delhi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good hotel.. with not so good services
Our stay was good at royal orchid. Hotel condition and room comfort were pretty good. Hotel has good connectivity to bypass roads so getting to places like jaigarh fort and chokhi dhaani is easy although the view from room windows isnt et all pleasing. I would suggest to take garden facing rooms; I think they would be comparitively better. Now coming on to the services of housekeeping, they do no meet the standards of a 4 star property. Even a paying guest house services are better. Things like tea bags and sugar was delivered by housekeeping after requesting twice or thrice and sometimes even after 4 times. No welcome drink was served even after reminding twice and that too when its a part of the package. Breakfast was overall good with ample options for vegeterians and hardly anything for non vegeterians.

10/10 Excellent

Vishnu, Faridabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anice place for comfortable stay
Stay was very comfortable. Staff was helpful. Breakfast was excellent. I would like to stay here next time I am in Jaipur.

8/10 Good

MANDY, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good luxurious hotel with cooperative staff
This hotel is located close the airport and quite far from the main city. The overall experience was very good. Areas of improvement... ... The gym is quite small and the pool though nice, needs better maintainence.

8/10 Good

gaurav agrawal, a

Liked: Staff & service, property conditions & facilities, room comfort
nice hotel
hotel, staff, food quality were good. there was no wall clock in the room shower system in bath tub was not available lack of indoor activities for guests

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
stay was comfortable with homely environment. Room services need to be improved. Overall a good hotel.

10/10 Excellent

Nitish, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Close to Airport
Very nice hotel, rooms are very clean, staff were very polite, breakfast were very tasty----overall its fantastic hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

gs, chandigarh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horribble
Don't go. Spend a little more and find a better hotel. Service is pathetic. A very bad experience.

2/10 Terrible

Priyadarshini, Delhi

Liked: Cleanliness
Not women friendly, No salon, No proactive service
When I checked in-no welcome drink, no bag guy-the reception guy brought them to room but gave no introduction to main switch/airconditioning.Housekeeping lackadaisical.Spent 2 sleepless nights because of heat, no electricity in the bathroom-wardrobe. Hotel not resourceful. Asked to arrange for a driver for my car, they couldn't source one saying either rent or use hotel car. I had a driver come from gurgaon to jaipur next day. Instead of hotel car in evening, I was given a rental suv,the drive was ready to drive my car for a whole day for 70% of the price that I paid for a pickup and drop. For lack of sleep & service I complained and asked for the free wifi my booking said they provide but on checkin didn't - they offered only 1 hour of wifi. I insisted on 4 hours for rest of the stay. They also did quaint housekeeping hearts/swans made of towels & flowers & a bouquet,attentive housekeeping after I moved rooms. AC was still bad, rooms get stuffy and hot at night! Location is far from old city in traffic. A flyover is being constructed here so front of hotel is deserted. If I hadn't taken my own car, public transport would have been problematic. First room had a potty handshower whose pipe went into the dustbin. On the last day, in second shower I discovered the bathshower was broken! I hadn't noticed it because of the ceiling shower. Extremely lukewarm water instead of hotwater. Hotel quality had me confused as brand supposed to be decent. Not a Taj or Oberoi.

8/10 Good

Ankit, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
It was a pleasant stay at the royal orchid hotel. The hotel is good value for money if you dont travel too much into interiors of Jaipur. The travel from the hotel to the interiors could be a little expensive. The hotel rooms are good and clean with good amenities. The food especially Indian is good. It has a decent breakfast spread though the continental bit could be a tad better. Over the staff is quite pleasant and offers good and prompt service.

10/10 Excellent

RDD, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

6/10 Okay

willo, Australia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good location for airport
Good stay but to be honest the sheets on one of the beds were dirty despite being washed.

10/10 Excellent

Vijay, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Rooms
Excellent hotel with reasonable charges. Rooms were awesome with cozy bed and unique bathroom attached to bedroom where one can enjoy the TV. Breakfast buffet were having enough variety with good taste. Not enough options for alacarte lunch and dinner at hotel restaurant esp. for veg but sufficient options through room service which we enjoyed most of the time. Staff were very friendly and helpful. They suggested nearby good place for shopping and even provided conveyance with reasonable charges.

10/10 Excellent

denverc, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaipur
First and won't be the last visit, great hotel and staff where fantastic. From booking cabs and knowing where we wanted to go, just altogether great hotel....

6/10 Okay

Shruti, Singapore

Liked: Cleanliness, staff & service
Stay at "not really royal" orchid
Though recently built, the rooms look old. Bathroom wares leak and creak. Not happy.

4/10 Poor

mmcolaw, mumbai

Disliked: Staff & service
Bad Service
Bad Service.Wifi service not provided despite showing email of hotels.com which showed Free Wifi. Hotel refused send two lady guest who had come to visit me. They were unnecessarily detained in the lobby. Their photo Id's were taken. Embarassment caused in lobby. Hotel said they will charge Rs.1000/- each for each additional guest which i agreed. Later on reversed the charges on protest. Very Bad experience. Checked a day earlier. No refund given.

10/10 Excellent

Ishmeet, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel

10/10 Excellent

vishu, qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself ad excellent service. However, its location is such that without hiring a car/taxi, we could not reach some of the attractions. That said, the hotel was reasonably self-contained and we only needed the car for our outings as tourists. Very good experience overall!

8/10 Good

Oliver, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We had a comfortable stay at the Royal Orchid. The food was good and the service was excellent. Ok, the ambience is not like the Lalit or the Taj, but anyway its 4-5 stars. Overall we can highly recommend this hotel for sightseeing to Jaipur.

10/10 Excellent

Razdan, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Great Spacious Rooms ; Friendly Staff : Awesome Rooms . U actually Get what u see .

10/10 Excellent

vishu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Jaipur
We stayed here for 1 night and it satisfied our needs. The beds were VERY comfortable, room was nicely appointed. We were upgraded to a room with a jacuzzi outside, but we did not use it as we couldnt get the water warm enough. Bathroom and closet space were spacious. Breakfast buffet was pretty good. Would stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's more than 4 stars.
I believe that it's more than 4 star hotel. We are very satisfied with this hotel except service in restaurant staff. When we went to the restaurant, the staff told me only Buffet is available in dinner time but before going down to the restaurant I checked with reception for the menu. Later the restaurant manager confirmed us all menu is available. Anyhow, I recommend this hotel.

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the best hotels in Radjasthan
The Royal orchid was one of our nicest and best hotels in Radjasthan and it was a good place to stay and relax.Staff was very friendly, the pool was in very good condition, restaurant and bar werde nice with good food, rooms very clean and good maintained.We would choice the hotel again. It was best value for money.